Am I Wrong - My client made a Boo Boo...(S.1, Ep.5 )

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Have you ever messed up and wanted someone else to pay for your mistake? Well that's exactly what happened to me..!
In this series I welcome you into my home and share with you some of my most bizarre customer service stories in the salon/industry and I allow you the viewer to weigh in on if I was wrong or right on how I handled each situation.
I decided to make this series to share my experiences but to also free my mind of blah... HA HA HA! I believe this will be fun and it will give those a opportunity to learn about possible customer service situation and how to resolve issues; and give future artist a insight on maybe similar situations they may have experienced and to know they are not alone!
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Опубликовано:

7 сен 2018

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Комментарии : 25

@StylistLee1 5 лет назад

I hope you all enjoyed today’s series as I have years of stories to share with you all! I want my business pros to share your similar story in the comment section and tell me what your reaction was. I know this is going to be funny 😆😆

@WeGoJaiye 5 лет назад

Once again.....NOPE.... I think she knew that she rescheduled but she was just shooting her shot to see if you would have squeezed her in

@tionanatilya4509 5 лет назад

So let me say this first...I LOVE YOU LEE!!!!!! Okay, to the subject at hand, I think that you handled the situation very well. The client that had the mixed up schedule could have always contacted you to clarify the dates beforehand if she felt as if there might be an issue. And I know personally that when someone is scheduling a time on your site once your done, your done. It wouldn't be fair nor professional on your part if you canceled your standing appointment(s) due to a previous client's mistake. Yes, you have the option of "emergency services" available, however, it is at your final decision. I've always known you to be a fair person. Like, you said she was mad then, but got over it. She knows who's hands can bless that hair the best.

@StylistLee1 5 лет назад

Thanks my Babe !

@janeentroy 5 лет назад

You were right.

@benangieb7400 5 лет назад

You wasn’t wrong at all! I think that you handled that perfectly, fine. There is a saying in customer.. The customer is always right, until you prove them wrong... And she was wrong! Go on Lee😍

@MompreneurDiary 5 лет назад

U right

@LunaPolynice 5 лет назад

🙄 she had to go!! You weren’t wrong !!

@latricehairston9741 5 лет назад

You were not wrong at all. People seem to think that people in the business of hair or medicine think that we are there 24/7 but the truth is it is a job and you did your job. She knew the whole time she wasn't supposed to be there...cause trust if a person uses online booking ....you better bet they know how to keep a schedule. She thought she could/would get over especially with playing on your sympathies as a stylist. But I live by this mantra "failing to plan on your part does not constitute an emergency on mine!"

@StylistLee1 5 лет назад

A client told me one time to my face, that this job is 24/7 and I should be accessible at all times.. I choked 🤣🤣🤣😂 Thanks for your comment and thanks for tuning

@nickierasberry6376 5 лет назад

Nope. You weren't wrong. She was tweaking hard She knew what she was doing

@StylistLee1 5 лет назад

She was tweaking boo?! Lol! 🤣

@abenawilliams6395 5 лет назад

You did a great job handling the situation , especially if you had a private session.

@StylistLee1 5 лет назад

Thank you love

@jazzjenkins2060 4 года назад

You could have hours in between the lady under the dryer and the celebrity client. It doesn’t matter she was not on the schedule.

@MompreneurDiary 5 лет назад

Customer always selfish

@sharmika04 5 лет назад

Just when I thought this client was going to be understanding. You didn't do anything wrong. As I have said on other videos you have a business to run. She made a mistake and you couldn't fit her in. If she has been your client for a while, she should know you are booked consistently. I have so much to say on this but I want to keep my reply short.

@StylistLee1 5 лет назад

Thank you for your comment and tuning in! Your appreciated

@TeacherInspirationStation 5 лет назад

You were not wrong. It was her fault.... why do you have to be so accommodating?? I can understand her asking if there was any way you can take her but after you said no she should have just been mad at herself and accept that. Instead she leaves and comes back to beg some more. I get she was desperate but you have a business to run. You're right- you can't lose money because of her mistake and she was out of line asking about your schedule and who is coming. Not her business. If you said you can't then you can't.

@StylistLee1 5 лет назад

This is one of my biggest pet peeves in this business, when someone asks, " Who all you have for today, and what are they getting?" Dammit, nunya & I don't need you counting my pockets.. LOL! But thanks for the love and tuning. Until next time

@TeacherInspirationStation 5 лет назад

Stylist Lee Stylist Lee Exactly! You're a professional...they don't think you can figure out on your own if you can take them or not? You don't need their assistance on scheduling or time management. Really enjoying this series! 😀

@StylistLee1 5 лет назад

Thank you love!!

@GeeGee-vr2nz 5 лет назад

No you were not wrong. I book my appointments thru an on line service and it is very efficient. I have never rescheduled but have no reason to believe the system would not handle it properly. I understand your client attempting to have her hair done outside of her appointment (some times things happen). She should have also understood; as your client; that you have a business to run and part of that includes keeping timely appointments (there is nothing more frustrating than waiting for a service for which you have scheduled-I find another provider). When you politely explained that you were booked and could not work her in, she should have just as politely left. No you should NOT, I repeat NOT have rescheduled/cancelled your booked appointment. It does not matter if the client was Mary Jo from Tupelo or a celebrity, the health of your business is on the line should the word get out "in these streets" (lol) that you are not reliable. Your word is one of your best assets when running a business. Additionally, you work hard standing on your feet all day so extending your workday to 16 hours is not an option; your health is much more valuable. As a former Customer Service supervisor, I really enjoy your series. Please keep them coming!!!

@StylistLee1 5 лет назад

Thank you for always seeing both sides, that’s what this series is all about. I appreciate your comment and appreciate you tuning in! Until next time