Canadians - Stop Paying "Brokerage" Fees | How To Clear Your Own Package Through Customs 

Coming back to this video to say that this has saved me enormous amounts of money over the past year when ordering parts for my eboard. There was no lineup at the CBSA office and they were super helpful & kind every time.

Thank you very much for posting this video, it was really helpful and saved me a ton of money. The process is painful to get the paperwork from UPS, however after that it was smooth sailing. Thanks again!

Thabk you so much for the video. I was ordering samples of stuffs for the past months and was wondering my the shipping was so expensive. I am glad to know that I will be paying 5% for customs in the future instead of the weird 25% ish receipt that UPS was sending me.

Thank for this video. I just started a small business and I ordered my poly mailers bag with my logo. After paying extra shipping fees, i have to pay again 48$ to dhl. Was soo disappointed but i need them to ship my products. Thank you again.

I just ordered shoes for the us and they wanted to charge me 178$ for a 400$ shoe its completely insane they should honestly be ashamed of scamming people like that ( Im only a student)

Really appreciate this video! I've just been charged a ridiculous amount of money for a package of mine and your video helped me so much in figuring out my next steps. Thank you and wish me luck!!

Great video! I’m in Edmonton aswell I’ll be doing this from now I’m tired of paying brokerage fees with UPS and DHL I’ll do that drive to EIA any day of the week rather than paying those companies twice ! Keep up the amazing content !

Bought a backpack from California at around 225$. I already regret buying it for that amount of price. And on top of that, UPS charges me 70$ in fees. Glad I came through your video. Next time, I'll make sure to not eat those fees thanks to you

Thanks for the help! DHL called me that i have to pay $65 for $120 today.

Thanks for the video. I’m in Edmonton, so this we extra helpful knowing where the CBSA office is.

Much needed video, thanks bro!

Hey, great video. I live in Edmonton, so your example was great! I will be doing this!

Really appreciate this video as a fellow Canadian who does a lot of online shopping nicely done. thank you, new subscriber here😊

I love you. I will use this. UPS is literally gonna charge me 650 for import charges

Thank you so much for your video, it's super helpful, I just sent back (contacted the company in the USA and asked for a refund) a package that cost 120$CAD (I had to pay 21.99 for the shipping) and DHL was asking 79$ from me so I could get my package. It's crazy!

Great video. This week I had a delivery coming in from the UK. DHL wanted to charge me the tax and a $17 brokerage fee. On top of that they also wanted to charge me $56 because there was more than 5 lines in the invoice. In total they wanted $141, after searching the web I found out I could self clear. I’m also in Canada and have done the same process as this video describes. Super easy to do and my $141 DHL charge turned into $24 clearing the package myself, CBSA where super helpful and told me to spread the word about this process. We are basically being held to ransom by these courier companies because people are not aware that they can self clear.

Thank you for the information! Extremely helpful

Thanks for the valuable information! Really appreciate it

Thanks so much! This was to the point and very informative.

Thanks brother for this very informative video.

Pretty good advices, thanks !

Absolute Legend thanks man 🤜

Amazing Video brother…!! Salute

Wow i just learned good tip There is CBSA in mississuaga Ontario too. Next time im clearing it myself

Thanks for the video, I gone through the same experience, all of them FedEx, DHL and UPS did worst with me, when shipment could be completed in 4 days they expand it to 25/30 days just because i was not paying them brokerage fee, i believe if there is someone who understands the law better must fight for consumer's rights, in my case I bought an item for CA$40 + $15 (shipping) and they told me to pay $30 for brokerage fee, when i did it all by myself there was CA$0 (Zero) for import duty and only GST/PST was paid.

Thanks for the great information, can you make more video’s like this?

Bought some Jordan's for about 200 after shipping fees and taxes, just got slapped with an EIGHTY TWO DOLLAR FEE from DHL that they both emailed and texted to me. This video potentially saved my wallet, thank you so much!!

Wonderful thank you for this video

Thanks for that video. This will be useful for sure. DHL wants to charge me 77.43$ on a transaction of 180.00$. So According to what you say, since the package comes from the U.K., it’s roughly 19.80$. Their brokerage fees represents 32% of the value of my order... no need to add anything. 👍

This is very helpful. Thanks a lot.

Thanks man for the info

This was fantastic. I just ordered some samples from China- $25 and paid $25 to dhl. I was floored as was my supplier. I plan on ordering 3-500 at a time, so you’ve saved me $$$$

Thank u so much dhl has been texting me for two days now saying I need to pay $23.00 for clearance.

Hey Studer, it a great video. Unlike many show off video, you made a simple but informative one. One question, Should I contact my manufacturer in China for all papers before they ship the item? Should I go to. CBSA before it arrives airport?

Thanks! FedEx for me is the worst one for me! They charge a huge amount two months after deliveried.

very nice video man, to the point.

maaan this video is really helpful...thanks alot for your efforts

Thanks so much for this video ! I have a few high priced items coming in from Japan and I’m also in Edmonton. Do you think I could just go straight to the dhl service point to give them the b15 and pick up my package since it’s also by the airport ?

Much appreciated!! Could you please post a video how we can pick up the shipment from YYZ airport by self

Thanks for the vid!! You’re right, it’s brutal! Where’s BBB when it’s needed?

Thank you so much! ✨🙏✨

Nice job man!

Thanks for sharing this information. It is crazy that we are ripped off this way. The federal government should take action on this.

This is super helpful man, the way these companies scam customers is awful I just have to say, DHL is the absolute worst company when it comes to brokerage fees and transparency about it, UPS is the overall worst company in terms of service

Bro am having this problem right now thank u ❤

Really !!! Thank You !!!

FedEx once sent me a bill of $680 for $800 package. That was about 5 years ago in Ukraine, I was restocking inventory. Mind you, I have already paid ~$200 for shipping. Duty in Ukraine is 10%. The reason: they have determined "fair market value" to be higher than declared, despite having itemized invoice and bank statement provided to them, both matching the declared value

This was very well explained. Thank you so much!😊

Thanks for the information. Can I ask what sort of items did you import? whats the BB number? did you need a license to import things for your business?

Ahhh thank you!!! This worked 😎

This is a great start. Question do you know if I own a POD eCommerce store and I get items from the USA to CDN "customers" addresses versus my own - is there an online electronic process to clear all my orders myself without "physical" entry to a customs location. Thank you

Tarriff/duty is WAY more complicated than this. It depends on country of shipment, country of manufacturing, the item itself, and wether or not your paperwork is in order

Did you have 2 B15 notices because you got 2 items or one item gives you 2 notices

Hi there! Thanks for sharing this info. May I know what CBSA will ask? Like documents needed? To they require proof of payment? Thank you

I live in St Catherines, Ontario and live right near the border. Can you pick up a B-15 at any border crossing also?

THANK YOU!

Canadian from east coast I used to order items from Amazon France (books, dvd) and I think it was handled by Canada Post. I hadn’t ordered in 5-6 years and I recently bought 4 items. Got a message that it was DHL that was making the delivery, not Canada Post. You are right, the amount they add is fairly high ($39) and I was wondering if there was something to do about that. I will take your tips in consideration if I order again. Thank you! (There is a local CBSA office here in Moncton)

Great video. What if the delivery is coming through Canada Post?

This video just saved me. I purchased a CD from Japan and used DHL as the courier, they charged me additional $25 CAD for the import/taxes and I decided to try the self-clearance. DHL has a page for self-clerance and they responded within 24 hours, provided me all the documents I need to submit at the CBSA. DHL informed me that I need to self-clear my shipment within 48hours. Went to CBSA in Vancouver and I just paid $3.33 CAD for my $27.78 CAD item, there was no line when I got there and it was a quick transaction. Took a picture of the document from CBSA and sent it to DHL then they got back to me within a couple of hours telling me that they will deliver my shipment. Thanks a bunch!

Great video

amazing.. you made my day..

Nice video bro i ordered 260$ usd from youngla and I was charged with 200$ fee. My heart dropped. I was like fuck no i'm not paying for that shit and looked up how to self clear. Thanks bro!!❤

What about if you have a PO Box? Would you just show the post office the B15 form?

Im trying to send package from another country to my sister in canada. I dont have the invoice for the purchase item. Will that be okay to clear custom? Thanks 🙏🏻

Hey! so uh do i have to pay for the customs fee that fedex charged me? and i ordered a pair of shoes on ebay. thanks in advance!

Thank you for your helpful video. In my case, FedEx already left me the package at the door, and two weeks later, I got an invoice in the mail asking me to pay more than $100 for a $350 package. What’s your advice?

hi i just wann ask does the invoice come together with the shipping details?

Make more like this but on more step to step videos to understand more on paperwork dealing with dhl fedex ups and etc. brokerage fees and so on

Hey hi.hope you are doing well.i just saw your video & this is so helpful.thanks a lot.can you please answer my questions? I am planning to order products from China for my new small startup business.they have door drop shipping option by sea,by air and DHL,UPS,TNT etc.what should i tell them to do so that I can go to CBSA office and complete everything by myself.

any idea what duty on film camera equipment from japan?

Items shipped from the USA under $200.00 is duty free. Americans who buy from Canadian sellers are allowed $700.00 dollars and less is duty free.

Hi thanks for your advise. Do we need any bias number or else to import from china? Thanks for responding

Hello, if you know can you please let me know how to clear the commercial package. thanks

Was hoping someone could help with a question , I made an order from eBay but I didn’t use my real name on the shipping or billing address but I have my id with my address and my bank card used for purchase will I still be able to clear the package myself at the cbsa office

Where do you find the B15 form? I searched for it on cbsa-asfc and its not there

Hey man I did order a printing supplies from China to Saskatchewan..do I have to pay any customs fee on that one ..it’s from air cargo ?

My order is on the CBSA

Great video on a topic no one seems to know anything about in Canada. Just to clarify, when you contact the courier company you are asking for the waybill and commercial invoice or is a regular invoice sufficient? Also who completes the BSF715 Casual Goods Accounting Document, is it the CBSA based upon the waybill/invoice you provide or do you complete this?

So I get an invoice from the courier or the person shipping to me?

If UPS delivers a package and then a month later tries to bill me, can I still self clear?

What if my package was already delivered and i opened all the packages and threw them out. I got a voicemail an hr later saying i have outstanding fees. Do i still need to pay them or will there be some kind of interest if i just ignore the payment? I dont have a declared price on the packages so what am i supposed to pay if i go to the office to clear?

I'm also from the Edmonton area. Do you have any videos on receiving shipping containers from China?

Hi, I bought 100units that are worth about 10$each. My question is : when the shipment arrives to canada, will it be held until I pay the taxes on it ? Or will ups automatically bring it to my door ?

I paid gst but dhl ask me to pay custom fee before they give my package? Is gst and custom fee different?

Purolator is owned by Canada Post basically.

Does this work with companies like RESHIP or SHIPITO? They are services helping you ship to Canada from USA from companies that sell products that do not ship to Canada

Most marketplace now should charge import fees - Australian order things from overseas, if it's less than $1k it will just charge 10% on the purchase on either eBay/Amazon. This way anything less than $1000 will just pass through custom without checking and directly to customer. Canada should do the same. Europe does the same already but sometimes hiccups does happen.

Hello! This video was super helpful. I help run a small company (USA) to where we ship via FedEx to customers in Canada pretty regularly, and to be honest, I had no idea that customs fee were so high! After shipping a package, we would get bills/customs fees in the mail that would get bounced to us if the customer did not pay duties on their packages. Is there a better way to serve our customers without FedEx charging so much? Or do we need to tell each of our customers that they should fill out the form in your video? Any advise would help!

Who do you email at UPS to clear your own package?

thank you. So DHL sign me a dhl account giving 65% off but I don't have a huge package to deal with less than 20k do you think its worth it? thank you kindly!

Hi. I just started a business and will be dropshipping my products from Germany. Any advise on how I can avoid this scenario for my customers.?

Wow great !!

I had this issue with ASOS coming from Europe to deliver in the US. I was so confused and REFUSED to buy from ASOS again.

How do you know when your shipment has arrived at the customs?

Hi - I will be ordering about 6o pcs of a product from a chines supplier, to sell online. I have no idea what the shipping/importing entails, since I have never done this before. It’ll be shipped by sea. Would it be wise to do FOB or DDP? Thanks!

The hardest part of self clearing is ever getting in contact with anyone who's actually willing to give you the friggin paperwork to do it! UPS have insane, fake fees, but to their credit they have been more willing to actually send me the b15 form. Canada Post, while maybe having the lowest "fees" play stupid at every single level and it's like pulling teeth talking to them. Same with FedEx.

Does this only apply over orders of 150$?

What if my ID is not the right address the package was shipped at as I just move to a new place it was delay because they are accusing me of reselling branded products as I'm only wanting to give it to my wedding I wonder if they will ceased it as CBSA wants me to personally go there in edmonton

If I go to my local cbsa office and give out all the forms and pay for the package which will be cheaper, will they get my package and ship it to me? Also how do I know what cbsa has my order? Do they just get it from the warehouse.

You do this before it arrives or when it arrives?