I just bought the canon rebel t7 camera and I’m trying to get videos from the canon and get them to my iPhone but when I click the video and try to import it it say not supported and I have a iPhone XR and I’m using the canon connect app
Hi, Rochelle! The EOS Rebel T6 is designed to communicate wirelessly with smartphones and tablets. To communicate with a computer, you'll need to use a USB cable. Hope this helps!
I took some pictures and tried uploading them and none of my photos would download.. they would say saving photo but no progress was made not sure if it just takes a while or what’s the issue, in the past my photos would download quickly to my phone not sure what’s going on now..
Hi! You'll want to run this by our EOS support team. They're available weekdays and Saturdays at 1-800-OK-CANON (1-800-652-2666). We're confident they can figure out a solution for you!
Hi! Quick question. Does this configuration allows to connect two iPhones at the same time? I want to get access to 1 Canon camera from two different iOS devices. Would that be possible? Thanks!!
Hi, Coco! Your EOS Rebel T6 can work with multiple devices, though it can only connect with one at a time. Your iOS devices would need to take turns. Hope this helps!
Canon USA Support thanks for the answer! I have 3 different (old) models. Wondering if any model is (or will be) able to grant access for more than one iOS devices? Thanks for the answer again! I’m a Canon guy for 3 decades now!
Hi, Theo! The wireless functions in the menu should appear in every mode. We recommend calling our EOS support team so that they can figure out what's going on and how to resolve it. You can reach them weekdays and Saturdays at 1-800-OK-CANON (1-800-652-2666). We hope to talk to you soon!
I am having issues dowloading the video to my iPhone 11 Pro. It says the movie format is not support it. Any help wold be appreciated it. I can see it on the camera
Hi, Naty! Our EOS support team will be glad to figure out a solution for you. They're available weekdays and Saturdays at 1-800-OK-CANON (1-800-652-2666). Hope to talk to you soon!
Hi! There may be some troubleshooting required here and our US-based support squad will be glad to help you find a solution. Give them a call today at 1-800-OK-CANON (1-800-652-2666). We hope to talk to you soon!
Hi, Ranfiazer! We recommend that you give our US-based support squad a call. They can troubleshoot the issue with you and figure out a way to get your EOS Rebel T6 to connect to your iOS device on the first try every time. You can reach them weekdays and Saturdays at 1-800-OK-CANON (1-800-652-2666). Hope to talk to you soon!
Hi, Kawaii! The EOS Rebel T6 is designed to work with Remote Switch RS-60E3. Visit canon.us/hevt to learn more about this wired remote control. While this camera does not support wireless remote controls, you can still control it remotely through your smartphone and the free Canon Camera Connect app. Hope this helps!
Hi, Cathy! Yes, your EOS Rebel T6 can work wirelessly with PictBridge-compliant printers. The EOS Rebel T6 Wireless Function Instruction Manual has more information starting on page 57. Check it out at canon.us/3pYcvOy Hope this helps!
Hi, Jacob! The menu options will vary depending on which mode your EOS Rebel T6 is in. You'll want to make sure your camera is in one of the Creative Zone modes (such a P, Tv, Av, or M) first. If you need more help getting your EOS Rebel T6 to talk to your iOS device, our EOS support team will be happy to assist you. They're available weekdays and Saturdays at 1-800-OK-CANON (1-800-652-2666). Hope this helps!
Canon camera connect keeps disconnecting my wifi & bumps me off from the images. I’ve tried re-downloading the app / forgetting the wifi + reconnecting / & even resetting the wifi setting on my camera but nothing is working. It starts showing me images for a brief second & then it kicks off automatically from the wifi & I can’t access the photos anymore. Please help with this problem!
Hi, Ivianna! If your EOS Rebel T6 and your mobile device are having trouble staying connected, our EOS support team will be glad to help. They're available weekdays and Saturdays at 1-800-OK-CANON (1-800-652-2666). We look forward to your call!
Hi, Alexa! The wireless transfer between your EOS Rebel T6 and your iPhone is specifically for still images. Videos cannot be transferred. Hope this helps!
Hi, Brandon! You can use the free Canon Camera Connect app to view images stored on your memory card and to use your iPad as a remote control to take still photos. The camera is not designed to be used as a webcam for a mobile device. Hope this helps!
Hi, Kayla! Wi-Fi communication will be limited to certain camera modes. Make sure to take your EOS Rebel T6 out of movie mode and you should be good to go. Hope this helps!
I have a dell computer and a kindle can't down load photos from my canon ESO Rebel T6 1300D to anything. Like can not get photos off the camera card to anything I've got,rendering this camera useless.
Hi, Brent! If you're having trouble downloading files from your EOS Rebel T6, our EOS support team will be glad to lend you a hand. You can reach them at 1-800-OK-CANON (1-800-652-2666) weekdays and Saturdays, excluding holidays. You can also get help at anytime from your fellow Canon users via the Canon Community. Sign up and post today at canon.us/forum Hope this helps!
Hello Ben: The EOS Rebel T6 only records movies in the MOV format. MOV files shot with the Rebel T6 cannot be saved to your iOS device, using Canon Camera Connect. If you have a different camera, or other questions, our camera support agents are happy to assist you. You can speak to them at 1-800-652-2666 Monday-Friday: 9:00 am to 9:00 pm ET, Saturday: 9:00 am to 7:00 pm ET, excluding holidays. We hope this information helps.
@@CanonUSASupport Thank you for the reply, it’s just weird because MOV is a supported format on iPhone but I guess things can’t always work the way you want in life sometimes, I’ll just transfer the files to a pc then to RU-vid, no big deal. Thanks again.
Hello, The encryption key will display on the camera’s LCD when you first connect it to the smartphone. After the initial set up you generally do not have to re-enter this key. We suggest that you clear the camera settings as shown on page 194 of the instruction manual. Here is a link: Canon.us/usvcg. Once you do this carefully follow the steps in the video. The encryption key will be displayed as shown at minute 2:53 of the video. You will enter this number on your smartphone where it asks for the password. If you continue to have trouble, our camera support agents are happy to walk you through the set up. For support, please register your product to under your Canon Account at the link: Canon.us/mcahy. Once you log into your account, click the [Service & Support] link and select the support method. We hope this is useful.
Hi, Monserrat! Since we're Canon USA, our offerings will be specifically targeted to our customers in the United States. If you're in another country, we recommend contacting the Canon company that serves your part of the world. To find the, visit canon.us/globalsupport and click on the map. Hope this helps!
Hi! If you've carefully followed the instructions shown in the video and you haven't had any luck, our EOS support team will be happy to help. They're available weekdays and Saturdays at 1-800-OK-CANON (1-800-652-2666). Hope to talk to you soon!
Hi! The EOS Rebel T3i is designed to communicate with computers via a USB cable. As this camera does not have wireless capabilities, it is unable to communicate with mobile devices. Hope this helps!
Hello Morgan, The Canon Camera Connect app does not support saving the .MOV files, recorded by the Rebel T6, to your iOS mobile device. You may wish to use the Apple Camera Connection Kit to connect your camera’s SD memory card to your phone. You can then transfer the files to your phone. We hope this helps.
Hi, Gabriel! We recommend giving our EOS support team a call so that they can troubleshoot your setup. You can reach them weekdays and Saturdays at 1-800-OK-CANON (1-800-652-2666). Hope to help you soon!
Hey. Just ignore that. You have no internet because you are connected to the camera through wifi. Connect back to your wifi after you download your photos.
Hi Chrissy! We're sorry to hear of the difficulties connecting. If the steps on the video were not helpful, our EOS support team will gladly assist you further. They're available weekdays and Saturdays at 1-800-OK-CANON (1-800-652-2666). Hope to talk to you soon!
Hello: The [Wi-Fi function] menu options will be grayed out until you enable Wi-Fi operation. You do this my choosing the [Wi-Fi/NFC] menu option and setting it to [Enable]. These instructions are listed beginning on page 13 of the camera Wi-Fi manual. Here is a shortcut: Canon.us/tscej. We hope this helps.
Hi, Eileen! If you've followed the instructions shown here and you're still having trouble getting our EOS Rebel T6 to talk to your iOS device, our US-based support squad is available to help you. Give them a call at 1-800-OK-CANON (1-800-652-2666) today. Hope to talk to you soon!
Hi! Your EOS Rebel T6 is designed to communicate directly with your phone without the need for a router. Because of this, your phone should be near the camera to ensure a strong connection. Hope this helps!
Hi, Valeria! If you've followed the procedures shown in the video and you're still having trouble getting your EOS Rebel T6 to talk to your iOS device, we recommend giving our US-based support squad a call at 1-800-OK-CANON (1-800-652-2666). They'll be glad to walk you through the steps. We hope to talk to you soon!
Hello Drew: Our friendly camera support team is happy to walk you through the Wi-Fi setup. You can reach them at 1-800-652-2666 Monday-Friday: 9:00 am to 9:00 pm ET, Saturday: 9:00 am to 7:00 pm ET, excluding holidays. We hope this helps.
Hi! Due to the large file sizes involved, you would need to transfer your videos to a desktop or laptop computer first. Once they're there, you can transfer them from your computer to other devices. Hope this helps!
Hi! The options available in your menu will vary depending on which mode you have the camera in. To get the complete array of menu options, make sure the mode dial on your EOS Rebel T6 is turned to one of the modes represented by letters (P, Tv, Av, M) instead of an icon. Hope this helps!
Hello Tenaj: You can access the Canon Camera Connect app through the links on our website here: canon.us/3ATyASV If you have any questions, you can contact our camera support agents at 1-800-652-2666 Monday-Friday: 9:00 am to 9:00 pm ET, Saturday: 9:00 am to 7:00 pm ET, excluding holidays. We hope this helps.
Hi! Your EOS Rebel T6 should show you its password on the LCD screen as shown in the video at 2:52. If you're getting something different, our EOS support team will be glad to lend you a hand. You can reach them weekdays and Saturdays at 1-800-OK-CANON (1-800-652-2666). Hope to help you soon!
@@violetequestrian328 Password numbers may be randomly generated to ensure security. Our EOS support team will be glad to address your concerns and figure out a solution for you at the number above. We look forward to your call!
Hello. Our friendly camera support agents can walk you through the wireless options for your camera. You can contact them at 1-800-652-2666 Monday-Friday and Saturday; excluding holidays. Outside the USA, visit our Global website at Canon.us/globalsupport. Hopes this helps.
Hi, Justine! If you're experiencing a problem with your EOS camera, our support team is ready to help. You can reach them weekdays and Saturdays at 1-800-OK-CANON (1-800-652-2666). Hope to help you soon!
