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Clients Say, “Do You Have A Guarantee?” And You Say "..." 

Dan Lok
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When clients say, “Do You Have A Guarantee?” And You Say "..." Most people don't know how to handle these sales objections. Today Dan will show you precise closing tips on how to sell on the phone and how to get clients to buy.
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#ClientSays #DoYouHaveAGuarantee #Sales #SalesTips #HighTicket
This video is about Clients Say, “Do You Have A Guarantee?” And You Say "..."
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29 сен 2024

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Комментарии : 270   
@rajeshwaran108
@rajeshwaran108 5 лет назад
I love when Dan asks questions and answers himself in a Savage way.... Like most clients do...
@ZachWeiss
@ZachWeiss 5 лет назад
Thanks so much for you tips Dan! Since I started watching you, I was able to close a 5,000K / month retainer and more! I even recorded the entire meeting LIVE! For anyone interested :)
@amaani5150
@amaani5150 5 лет назад
Zach Weiss saw your channel and subscribed, you got some great content.
@Agetua
@Agetua 3 месяца назад
I didn't see it bro
@DaniCamp67
@DaniCamp67 5 лет назад
Great tips, sometimes we get stuck in our head
@belajarlebihbaik99
@belajarlebihbaik99 8 месяцев назад
your style is really unique.
@elizabethfrei9379
@elizabethfrei9379 3 года назад
I love it Dan!! Im like watching this 2 times already. I think my problem is asumming things a lot. Why do we do that?
@RiyaSingh-hs1wt
@RiyaSingh-hs1wt 9 месяцев назад
Ig psychologyically as humans we have defence behaviour.
@botasad8428
@botasad8428 5 лет назад
Best video on htc
@moussakaddouri8441
@moussakaddouri8441 4 года назад
I wanna join
@osse1n
@osse1n 5 лет назад
When clients want reassurance, that means they are doubting and we have to hold that frame confidently and make it clear that they are safe with us. Emotional safety is what they demand, being sure that they are not treated as bank accounts, rather like people that we care about.
@arielparriott3818
@arielparriott3818 5 лет назад
#1. Don't assume! #2. Don't take things so literally #3. Turn it into a question: eliminate the guessing game, ask questions to find out what is holding them back Examples: 1. Exactly what kind of guarantee are you looking for? 2. We do have.... Is that what you are looking for? Or are you comfortable with this? 3. Suppose we have a guarantee, how would that look like for you? What's going to happen next? 4. Do not go into justification for the product.
@HarisSuryanegara
@HarisSuryanegara 5 лет назад
2:01 You: "Don't you trust me??" Your client: "No, I don't trust you. I don't trust you at all."
@Ben_TheBillionaire
@Ben_TheBillionaire 5 лет назад
I want that gun.
@AkshatGuptaShow
@AkshatGuptaShow 5 лет назад
Hahaha lol
@MiketheNerdRanger
@MiketheNerdRanger 4 года назад
You never ask *that* question 🤣
@nicola-socialmediasuccess8687
@nicola-socialmediasuccess8687 5 лет назад
This is a common question that I hear during the first business meeting or cold calling 😡
@adamnassorgerman
@adamnassorgerman 5 лет назад
Nicola - Business Tips For Success are you maybe such a customer yourself? You attract who you are
@samuelwithers6244
@samuelwithers6244 5 лет назад
Roop - HTC Graduate what do you do instead of cold calling?
@samuelwithers6244
@samuelwithers6244 5 лет назад
Roop - HTC Graduate yeah that makes sense but I’m a starting out marketer so I don’t have a reputation or testimonies to show off so potential clients can’t reach out to me. How do you start off and make clients reach out to you?
@ny2bama
@ny2bama 5 лет назад
Because.... They do not trust you. I rarely have that question.... It's all about how present yourself the product and the ability to have them trust you
@TheInja
@TheInja 5 лет назад
I'd say "okay Mr. Prospect, suppose I hang up the phone and I don't call you back? How bout dat?"
@bradfry2259
@bradfry2259 5 лет назад
They might cash you outside.
@hashibira2182
@hashibira2182 5 лет назад
Ladies and gentlemen! Get that a fuking pen and write all point. You are human not a robot. Even the point are simple. Thanks for the great content video Sifu. 🔥
@MechanicalMarketer253
@MechanicalMarketer253 5 лет назад
Love this series Dan! What about when the prospect says “I have more people to interview before I make my decision” or “I have other calls to make”?
@mhaluuun93
@mhaluuun93 11 месяцев назад
hey, that’s good that you’re looking at other options. that means you’re actually serious about getting to _goal/revenue_ so that you can finally __payoff___. if you could wave a magic wand over a company and solve ___challenges____, what would it be for?
@thierrybechard
@thierrybechard Год назад
I am a sales trainer myself for a wealth management company. My mentor, the man who taught me everything I know, teaches exactly that. We do not handle objections. Instead of ABC, we use ABO. Always Be Opening. Using question skills, we always strive to open the conversation and get the client to talk as much as possible. The goal is to understand him. To help him take stock of his circumstances and identify his nerds. To understand his problem so we may solve it for him. With the use of questions you also need to disturb the client and convert his needs into wants. Need is Logic. That doesn't sell. Wants or Emotions do. If you've done this job well, if you covered all the angles, if you preempted properly like you say, you should not get any objections or very few. And you handle this one beautifully. Love your videos. Thank you Dan.
@rogerfruta2722
@rogerfruta2722 11 месяцев назад
well said sir.
@rxge.edxts.
@rxge.edxts. 5 лет назад
Sifu, I am again requesting for a JEET KUNE DO or a WING CHUN video. I suggest you to make a video on how to defend a takedown or make any Martial Arts video of your choice. Please I request. You even promised to make a Martial Arts video every single week in some of your Martial Arts videos. Thank You.
@kingmako8466
@kingmako8466 5 лет назад
Dan lok your are amazing you offer us a exceptional education for free , iam so grateful for that , you are my hero list and i love you so much Thank you
@Extrasailor
@Extrasailor 5 лет назад
There are no guarantees in life, no matter how expensive that object is. Or how high the quality of the object is. This is a test. Excuse me for my bad english, I am not english man.
@mikecoster2709
@mikecoster2709 5 лет назад
Aside from giving them the piece of mind they’re looking for, asking questions also gets you closer to what they really need, and if you’re truly trying to help them, both people sides win with this approach. Great tips!
@JamesMooreMarketing
@JamesMooreMarketing 5 лет назад
This came at a good time for me. I have a potential 15k client and the first question they asked was Do I offer a guarantee 🤔
@KhairulALHakim
@KhairulALHakim 5 лет назад
Good luck man. Get that sale!
@joseholguin3085
@joseholguin3085 4 года назад
What do you sell?
@adrianluica6960
@adrianluica6960 5 лет назад
Your 7 week training was so inspiring. Thank you Dan Lok. A great help in my way to success.
@DJAN-zy6pz
@DJAN-zy6pz 5 лет назад
Is this free content Sifu? Haha This is gold. Thank you
@fendythioris9246
@fendythioris9246 5 лет назад
BOOM..really handle problem like a BOSS 🙏thank you shifu for sharing this course,really open up an opportunity on how to handle a one tough question being ask from customers
@shaunyap9663
@shaunyap9663 5 лет назад
3 Key Lessons 1. 0:42 2. 1:43 3. 4:26
@MoneyGrowthAcademy
@MoneyGrowthAcademy 5 лет назад
Always have the *confidence* in yourself to make Guarantees. If you don’t know something LEARN it or find someone who does 💪🏽 Love Dans messages. They’ve inspired me to share my knowledge
@MoneyGrowthAcademy
@MoneyGrowthAcademy 5 лет назад
Thanks for everything Dan!
@SalesRemastered
@SalesRemastered 5 лет назад
It's really important to not assume. It's important to not think intrinsically where you just give out random information. You have to think outward to your prospect and ask them, instead of sticking what you know, to know what your prospect really needs. And that's how you can actually serve and help them.
@ericlwk964
@ericlwk964 5 лет назад
So powerful!!!!!!!!!!!!!!!!!!!!!!!! Thanks SIfu!!!!!
@calvinraab8798
@calvinraab8798 5 лет назад
So important to have practiced these questions and know what you are going to say!
@FinancialFreedomFF
@FinancialFreedomFF 5 лет назад
Love your videos daily *dose* ,🔥🔥
@yeyda7371
@yeyda7371 5 лет назад
I like this type of videos Dan, so valuable
@jesrieldavelopez5551
@jesrieldavelopez5551 5 лет назад
I really love your videos
@affebanane3039
@affebanane3039 5 лет назад
If someone asks me a question without answering I hit them. That is my way of live
@santhirajuneelam9424
@santhirajuneelam9424 5 лет назад
Dan im so lucky because im ur student from India
@titobungo01
@titobungo01 5 лет назад
Subscribe to Pewdiepie m8
@honganhnguyen289
@honganhnguyen289 5 лет назад
WOW, Thank you so much Dan, My client always talk ridiculous : Increase sale in 30 days using FB ads, And then If I don't lie to them They will "Think about it" :D. Now I know what I have to say to my client, you are awesome Dan
@dksvvichet2395
@dksvvichet2395 5 лет назад
BOOM, Dan Lok, At the beginning of August, I have Closed 10,500$, Appreciate your Amazing Sharing about Closing Deal. I'm so excited.
@lastcall9998
@lastcall9998 5 лет назад
That microphone looks awesome omg! (I am a musician). Cheers.
@smuleartist9010
@smuleartist9010 5 лет назад
Please make copywriting videos please dan
@hashibira2182
@hashibira2182 5 лет назад
Check on playlist Sifu Dan Lok. Copywriting Secret.
@dilhaicricket
@dilhaicricket 4 года назад
Hey Shifu Does this works with every language? Because in India we speak Hindi.
@VK-xk8lj
@VK-xk8lj 5 лет назад
Advance congratulations for 2 million subscribers
@fercanovas_
@fercanovas_ 5 лет назад
Dan Lok you are really my inspiration, you are an incredible person!
@whipthewheel4101
@whipthewheel4101 5 лет назад
Where do I get the book unlock it.
@OMFGTHISNAMEISTAKEN1
@OMFGTHISNAMEISTAKEN1 5 лет назад
This guy knows what he's talking about and is in business TODAY. Having an answer for every objection is NONSENSE. Much better to accept what objections usually are - SMOKE SCREENS for not trusting you or a poorly run sales process!!!!!!!
@ffstyle
@ffstyle 5 лет назад
So much value provided in this video! Thank you Sifu Dan!
@NetSkillNavigator
@NetSkillNavigator 5 лет назад
If you're a newbie or just starting out, work for free first - that's 100% guarantee. But if you have already build your portfolio and gain a lot of positive feedback from previous clients - this is your guarantee. Plus, offer them a money-back guarantee only if the results they want aren't achieved! Make a contract to ensure both parties.
@nadiaforbes1980
@nadiaforbes1980 3 года назад
So smooth I’ve been doing sales so wrong for so long Thanks soo much Holy Spirit for leading me to Dan
@subhashnisarta8040
@subhashnisarta8040 5 лет назад
👋 Because of you are Sachin Tendulkar on TV screen. Very easy for you in classified ad which I have learnt from Advertising book.
@giulianothomas1451
@giulianothomas1451 4 года назад
Hello Mr. Lok pls can i ask you this question, If a client ask you on social media: "How much you earn with it, what could we say as Entrepeneurs ?
@signature7121
@signature7121 5 лет назад
ARE THERE ANY BRAZILIAN WATCHING THIS VIDEO IF SO THUMBS UP...BTW DAN LOK YOU REALLY FUCKING AWESOME...
@mintmoneytrading
@mintmoneytrading 4 года назад
Hey Dan Big fan of yours from India Please make a video on the topic when client ask for negotiation too much If you think it's a topic for a video
@sphakhumalo3346
@sphakhumalo3346 5 лет назад
MR DANLOCK u always show intelligence proving u very wise en smart thank u
@thithanhdaitran2610
@thithanhdaitran2610 4 года назад
I prefer to offer a period of work free than give the money back if non satisfied but the trial mustn't be an unlimited time. A trial is a trial. It mustn't last until achievement !
@chandrima2072
@chandrima2072 4 года назад
How do you gurantee, if you are a service provider of intangible( non-physical) good?
@patrickh6644
@patrickh6644 5 лет назад
Sifu, thank you so much for this! I can't believe you're providing this much value up-front - this is just GOLD!
@maryneoh246
@maryneoh246 5 лет назад
Handling objections by asking them questions and redirecting. Great technique to learn.
@tomastomauskas3124
@tomastomauskas3124 3 года назад
You are damn good!! :D
@truetexan2011
@truetexan2011 Год назад
Ahhhh the role play scenario that starts around 6:35 is MOOONNNEEYYYYY
@wallstreetmonky6797
@wallstreetmonky6797 3 года назад
Bro I bought your book but I cant even do what the cover is telling me because it didnt come with a key smh my head
@fongphilip9497
@fongphilip9497 3 года назад
I like his talks. Many can pick ideas and apply. But Best if minus the f****k thing.
@AnnissaMVJewellery
@AnnissaMVJewellery 5 лет назад
Nice suit Mr Lok! 😊And thank you for another great video...
@chillyman7340
@chillyman7340 5 лет назад
Great video taught me alot about how to deal with customers and closing thanks man.
@korsinahyaw8082
@korsinahyaw8082 8 месяцев назад
I really like your teaching watching you from Ghana ❤
@dblack6053
@dblack6053 5 лет назад
Answer a question with a question. Thats smart from a buisness stand point. You get to analyze while not being annoying while figuring out the prospect.
@InvestingRobinhoodInvestor
@InvestingRobinhoodInvestor 5 лет назад
Thanks for the tip Dan!
@burak9857
@burak9857 5 лет назад
Dan, love the money gun! It definitely created that WTF effect. 😂
@kenhuang3820
@kenhuang3820 5 лет назад
This might be slightly out of topic apologize but I saw your student wearing HTC T-shirt. I would thought being HTC student even a Polo T-shirt or better yet actual button business shirt with HTC on it would definitely feels much better or maybe you already have it .... I love this video and lesson I've learned thanks Shi Fu Dan for amazing work
@kenhuang3820
@kenhuang3820 5 лет назад
@@rsing6199 I am not a student of Dan, however I do help Small medium size company they use my company services where me and my team help close their company deal so many smaller medium size business outsourced their service I close deal ranging 5k to 50k my team member are on contractor bases they all have own job some work for other companies some run their own small business as well that's very brief about my side business. Even tho I came up with concept of business but whoever get the client that team members get the bigger share of the profit so he or she will be the boss of that us work for that client, he or she then must attend product and or services training inregardless how busy they are
@kenhuang3820
@kenhuang3820 5 лет назад
@@rsing6199 If I am the one that found the client (say if company pay us between 20% - 40%) I'll take 15% (when the commission is at 40% if at 20% I'll take 8%) rest is shared depending on the number of hours other team member work on the task. We have this agreement that whoever found the client must put in 5 hours more per week and everyone has to do their best to help each other out... Some company don't want to pay us up to 40% of commission we lower the commission rate for 1 or 2 projects (to like 15%) they have to then for the next 2 projects must be a minimum 25% commission payment. We now discussing project price payment structure and commission at the same time, where client say they got project worth 30k budget, we charge $X to handle their work say 8k to 10k (whoever found the client and agree to use our service the person will get 20% of 8k - 10k payment on top of any other payment) and then each lead we bring for them (if they want their own sale people to close the deal we charge $200 to $450 per lead depending on how much information they want) or deal we close for them it will be at certain % commission agree with the client. We also have this agreement amongst ourselves each month whatever we earn from this business we must give 1% to charity and 3% we save away towards one day we will have our own office (not rent we wanting buying a place 3 floors with minimum 3 years expenses covered from our saving before we will work in office and focus on this full time basis) , we currently just doing this in our own home using our own resources and meet up twice a week in a cafe for a meeting for 2 hours each, other days we just talk over phone or video calling meeting if needs to be Dan still the Shi Fu so I'm nothing compare to him... salute him
@kenhuang3820
@kenhuang3820 5 лет назад
@@rsing6199 we currently have 80 small client and 50 small medium size business we avoid big company. Company like waste management industry, 3D printing, manufacturer, insurance, renewable energy so forth..Yes not easy at all so far our team is 25 people working towards our own dreams which is one day have the 3 story office each one of us are the director. And each one of us will have own office with nice interior design, with sofa and table and TV in each room. Although nowadays open space working office is common we still believe in fact senior manager have mid size office and middle manager have smaller office so it feels good everyone else will have individual mini well design pod desk so feels like mini office (with little privacy) but also open space. We will get any employee who stay with company 2 years they will receive new very high quality office chair when they leave they get to take the chair home (then every 3 years after that extra gift is offered) if they want. We want create a culture where employee are proud of work culture and environment.
@kenhuang3820
@kenhuang3820 5 лет назад
@@rsing6199 company are greedy lol there no short cut to success and I usually provide more value first in first up to client 3 project after that I charge same commission lesser work. We do have inbound leads as well, we focus more attention on doing more on cold calling and inbound lead are just bonus we do have 3 part time people we employ to handle inbound leads
@FaizmanConsultant97
@FaizmanConsultant97 5 лет назад
Thank you sifu.
@Wheretoinvest
@Wheretoinvest 4 года назад
Awesome. Learning slot from Danlok
@weepingangel6805
@weepingangel6805 5 лет назад
Dan seriously has his presentation and marketing figured out
@scottmartin01
@scottmartin01 2 года назад
Wow, lot oc learning on how to handle sales objections....
@threesix9
@threesix9 5 лет назад
Anyone working with Dan has guarantee of success simply for doing business with the Master
@ANIBAL1991
@ANIBAL1991 5 лет назад
Turn a question into another question, Charlie Harper thought me that 😂😂
@bl4ckjackxx126
@bl4ckjackxx126 5 лет назад
Clever answer, thank you for this golden information
@weareomegapro889
@weareomegapro889 2 года назад
"What kind of guarantee are you looking for?" 👍
@mariaakram2540
@mariaakram2540 6 месяцев назад
Love this creative mind approach!
@TheKath1026
@TheKath1026 3 года назад
You know how to release and punch back and pausy
@claudes.whitacre1241
@claudes.whitacre1241 4 года назад
"Are you asking what we will do if it fails to perform?" Them "Yes"... "That why we have a warranty. we would fix the problem for free"
@soldier-boy-fitness
@soldier-boy-fitness 3 года назад
PURE GOLD DAN - Thank you!
@sabinefafa3260
@sabinefafa3260 5 лет назад
Thank you for this video . Dan lok sir I am 16 years old with many dreams 😁and I watched all of your great videos but sincerely I am tired of seeing you on screen 🤔I hope that in the 5years not more (I hope😁) that will come I will see you in front of me because you're one of the persons who inspire me every single day . I will be an entrepreneur so I think that it will be easy to meet you 😀😁. Love you Dan sir see you soon 👋. From Algeria
@sherwineliscar735
@sherwineliscar735 5 лет назад
Sabine Bendaoud same I’m also 16 years old and I’m tired of seeing him on screen
@sabinefafa3260
@sabinefafa3260 5 лет назад
@@sherwineliscar735 good luck for us we will do our best . Don't forget A WINNER IS A LOSER WHO TRIED ONE MORE TIME NEVER GIVE UP . 😁💪💪💪
@prathmeshchourasiya7438
@prathmeshchourasiya7438 5 лет назад
Never ASSUME it makes an Ass out of U and Me
@elvarico2011
@elvarico2011 4 года назад
Where can I buy that shooting money gun ! 😂
@sucrammarcus88ffa
@sucrammarcus88ffa 5 лет назад
HTC Value bomb! currently a DOD member. Will save up to be your HTC Student soon. :)
@sucrammarcus88ffa
@sucrammarcus88ffa 5 лет назад
​@@rsing6199 , essential skill to master, supportive community, great branding, and a superb Sifu.
@cryptosnack6069
@cryptosnack6069 5 лет назад
Make a coin Dan I’ll buy your crypto lokcoin
@clementboakye4663
@clementboakye4663 5 лет назад
Thanks Dan. It's a great piece. What if a Client Says "The price is too much reduce the price" What do you Say?
@Extrasailor
@Extrasailor 5 лет назад
The way I sell objects, is this(you might give me a Nobel Prize for this ideea-I can't believe I am telling this to you but this is how I do it): -first of all I make sure I don't work for a company that does not sell bad quality products. -I confidently describe the product for what it is , for it's performances and I tell the client that I can guarantee that and that, jsut because I can. So I make sure I can guarantee somethign to the client, OK? -telling lies to empathy senzitive clients like me, is like telling God that you are perfect. So I never risk, despite the fact that there might be 2-3 these type of clients out of 20. -if the product is overpriced for what it does, it is the Company's fault, not mine. I have a rule:" I do not lie." That would make hard for me to sell, but it is waht it is, I win over long therm, more than you in a lifetime with this, but on the short time, everyone shits on me. I don't care, I dig that shit. Life is hard work, sooo.... BTW, if my boss tries to cheat on the clients, using me, I shit on his face and resign. I do not fear poverty, I can live in the forest with mere leaves and rain water. So WTF is he gonan do to me.
@johnevy2
@johnevy2 5 лет назад
Do you have any guarantee?? Suppose we offer some guarantees.. what would that look like for you? Well, I don't know.. I am interested in what kind of guarantees you do offer (probably in order to compare or not) What do you tell in that case? You give them some brief? Or you should still turn the answer into question in order to know more?
@1986tessie
@1986tessie 3 года назад
Do you have a guarantee? You buy my course!
@Beastly707
@Beastly707 5 лет назад
Who is that hot girl in the thumbnail? For research purposes ofc..
@fouadabdraouf9248
@fouadabdraouf9248 5 лет назад
it looks like a guy for me..with lipstick
@arunavkumar32
@arunavkumar32 4 года назад
Is that a gold microphone 🤔🤔
@wendylbranchfield7959
@wendylbranchfield7959 Год назад
Before I even continue listening to this I’m gonna give you my answer. When clients ask if I have a guarantee, I say, “I guarantee that I’m going to give you 100% of my experience, knowledge, insight and care but I cannot guarantee you’re going to do the work I ask you to do when you were not with me. So, there is no moneyback guarantee. Your guarantee is that you do the work and get the results. “
@shanmukhsagi9166
@shanmukhsagi9166 4 года назад
Only Saul goodman is better
@danielpham6965
@danielpham6965 4 года назад
Clients: Do you have any kind of guarantee? Me:What exactly guarantee do you looking for? Clients: Have you subscribed Dan Lok yet?
@LUCAS-go7jl
@LUCAS-go7jl 5 лет назад
I think if clients wants their money back then only 50% should be refunded. If you guarantee 100% and that happens, then basically it's a huge risk and you'd be working for free. If you deliver, you'll be fine.
@dejantunjic3537
@dejantunjic3537 3 года назад
Hey Dan, I usually find this kind of thing a bit cringy and a bit of a fluff story, however, I will say that unlike most I agree with your approach and believe you have the right stance in terms of holding your ground. I have worked in IT for 10 years coming February and I do have clients who rate my services however they are more so previous employers that liked what I provided and the work I have done. This being the case I am looking for branching out to new prospects and using these skills as if I was a beginner. I like reverse phycology and what you say comes naturally for me. Thanks for the video and I will be checking out more of your content.
@PatrickCogen
@PatrickCogen 5 лет назад
I agree! You shouldn't take things so literally. Take your time and make it work! Great one Dan!
@FreeVoice001
@FreeVoice001 Год назад
No,I don't not trust you !!🤣🤣🤣🤣
@bumblebum32
@bumblebum32 5 лет назад
You're the best!! Thanks Dan!!
@MrRogerrabbit1a
@MrRogerrabbit1a 5 лет назад
3800$? nor i start there. i ll try to close next week a 30000$ agreement;)
@Nwaokere
@Nwaokere 4 года назад
You are a teacher
@Wok_Agenda
@Wok_Agenda 5 лет назад
I always answer : I am your guarantee Then they ask: what if it goes boom? I answer : It won't that is what you pay with me. It always works but if something goes wrong I always take responsibility also.
@MaccusFNS
@MaccusFNS 5 лет назад
Wow this Hypothetically is so manipulative handles emotionally but logically you haven't said that there is guarantee.
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