Discover how negative reviews on social media can impact your business and learn the right way to handle them. In this episode, we discuss the pitfalls of creating your own bad reviews and how a local restaurateur is inadvertently driving customers away. Learn from their mistakes and find out how to encourage positive reviews, collaborate with peers, and maintain a positive outlook on your customers.
Timestamps:
0:00 - Introduction and food trucks discussion
0:10 - The danger of creating your own bad reviews
0:42 - Case study: Local restaurateur's social media complaints
1:32 - The importance of handling negative reviews positively
2:05 - Collaborating with peers for better business strategies
2:49 - Positive engagement with customers and employees
3:36 - Encouraging positive reviews and offering incentives
4:11 - Maintaining a positive viewpoint of your customers
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29 июл 2024
