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Customer Journey Map Workshop

PlaybookUX

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Опубликовано:

5 сен 2024

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Комментарии : 49

@jarrod_ward 4 года назад

This is a great video: clear, visually interesting, and well narrated. A+

@Dolax2000 4 года назад

S+

@marmelaki 2 года назад

Yes, but at the very end the right part of the screen is covered by other promotional videos and we can't see what's been shown- this is bad UX 🙂

@samuelekanem1596 Год назад

One of the best so far! thank you!

@PlaybookUX Год назад

Thank you!! Happy researching!

@snehsolanki8849 4 года назад

This is bestest video I've watched on customer journey map! So nicely done and well articulated!! Keep up the awesomeness guys!

@PlaybookUX 4 года назад

Thank you, Sneh! We appreciate it!!

@christopherdounis6729 4 года назад

Glad I found this channel. Great content, keep going!

@PlaybookUX 4 года назад

Happy to hear our content is helpful! We are always open to suggestions on future video requests. Feel free to give us a shout!

@gio963 5 лет назад

Thank you! This is a great tutorial on customer journey mapping

@PlaybookUX 4 года назад

@captainmunch13 2 года назад

THANK YOU SO MUCH

@HarishKumar-ly4hs 3 года назад

it would be great if you would have given an example in this learning. Also I feel emotions part was missing in grid

@akiratsukamoto_ 5 лет назад

Really nice video! Thank u

@PlaybookUX 4 года назад

Thanks, Akira! Always great to hear :)

@KiranVarri Год назад

One of the BEST & Finest 🤩👌

@chukaosemeka3018 2 года назад

at 1:24 you discussing doing research. Research into what? The product, User, Weather? What exactly?

@Papikristo Год назад

Great video but no template in the description as mentioned. Please update. Thanks

@eugenek777 2 года назад

thank you for the video, but could you please also provide an info how the workshop is conducted in details?

@jadeitewu 4 года назад

How does customer journey map integrate with the 5 stages of design thinking? Do I do mapping after Empathy? During Ideation? Protoyping?

@PlaybookUX 3 года назад

Great question! We are creating a video on design thinking soon!

@Krusht2000 3 года назад

I don't see the downloadable Customer Journey Map.

@chukaosemeka3018 Год назад

Too many lies they told 1) No customer journey map 00:20 2) No video about other journey maps 01:15

@thisguythatguy123 3 года назад

Question for you. What is the difference between a Journey Map and an Experience Map? Can they be combined?

@baolevu833 Год назад

I think Journey Map included Experience Map. You can see their feelings, thinking, emotions, doing,... These things are Experience.

@joaquinlds 2 года назад

Thanks for a clear video

@Chosenusinhim 2 года назад

Great Video!

@ankitashinde874 Год назад

Would this idea or all the pointers mentioned in the video work for CEOs or management-level people in terms of sales meetings journey mapping?

@thinkingaloud7925 2 года назад

customer jounrey maps change with every product right?

@spectre3492 3 года назад

Great video, very informative

@princebabu6500 3 года назад

Great video...but i have a doubt ...how will we know the whole customer journey in the initial stage itself

@victorterhemba4650 2 года назад

Through research, I guess

@shaileshtate8992 Год назад

Is Journey Map, Experience map, and Event map are all same. Same nomenclature given to same concept. please confirm.

@hero000ooo 4 года назад

Great channel! You earned a subscriber

@PlaybookUX 4 года назад

Toàn Đoàn thank you!!

@newcastledigitalmarketing Год назад

I am not able to see the link for a downloable customer journey map ?

@UXlearning-wh1dx 5 лет назад

Really helpful video!

@dedewsdsdsd1398 4 года назад

Is CJM the same as the customer exploration map?

@MaDragon7 2 года назад

good. would be better if you add a simple example

@MrUtoobee 4 года назад

Does CJM allow designers to cut down on real user testing time?

@polygeek5287 Год назад

I like your videos, would you help me to guide how can i create videos like this? It would be great help , thanks!

@bharathhardikar 4 года назад

Very nice information.. y only 1.7 k subs

@PlaybookUX 4 года назад

Bharath Hardikar working on it! 😀

@dniliveact 4 года назад

💯

@dhwani8890 Год назад

coursera bought me here

@chieduagain Год назад

which course?

@sohanrajtelisara6248 2 года назад

とうございます」、