I just bought a Total Clean and used it today. It's so hard to push on my carpet and I was really upset because I did not want to end up with returning it. Luckily I found your video and watched. I opened the base and noticed that the brand-new, out-of-box vacumm did not have those clips properly engaged. Fixed it, tested it again, it ran well. Thank you!
This is a great discovery that you have made! It has always been an issue for us that the Dyson had "too much suction" when we were vacuuming throw-rugs in our house. I can see that this was the problem the entire time. The rubber skirt on the beater-bar attachment has had too much down-force when the clips on the edge are not properly engaged, resulting in too much suction. Thanks so much for posting this.
We were about to return our new Dyson because it was impossible to push on carpets. Watched your video, corrected the problem and now it works great! Thanks so much!
Holy crap, I had the same issue and was about to follow advice to drill holes into the plate. This clip fix was actually the solution! Thank you! (It’s still a lot of suction and doesn’t glide like cheaper vacuums, but it originally just stuck into the carpet so you couldn’t push it forward at all, so drastic improvement.)
We recently installed new carpeting that is very thick and plush. The Dyson Ball Animal Pro would not push at all and the beater bar would not turn. We had just purchased this Dyson. This fix worked! It takes a little muscle to push it on the carpet, but it pushes and the beater bar turns. Works great now.
I think you made a good video. I tried your suggestion and the machine worked marginally better. But I think I had those clips in correctly as there are two others on the left and right. Still, after a 10 foot run on underlay carpet, the spinner stops. So I thought to raise the ‘flexi’ deck as I noted other machines have a red slider on the front of the head piece, probably to alleviate this issue. I tied a thin zip-tie on each of the lugs that allows the head to flex up and down, so lowering the deck and reducing the spinner effect. Result = much harder to push (full suction) and the spinner spins longer but not continuous like on hard pile carpet. So back to square one. Next, others have suggested removing the flexible rubber sleeve to reduce suction but seems to defeat the purpose of a strong vacuum. Dyson website meanwhile sends you in circles. Reason, they don’t want to admit that they solved the problem with the red button on the front of the head and left others to deal with it. Again, thanks for your short, clearly explained video. Worth subscribing.
This literally saved me a few hundred bucks on a cordless vacuum I was going to buy just to use on my rugs bc the Dyson would always get bogged down!! Thanks so much for this!🎉🎉
Thank you! Worked very well. We just got high pile carpet installed, and my wife couldn't move the vacuum (yes, we've turned off the beater bar). After reinstalling correctly, it works much better!
I watched a few videos, & they showed ways to rig it. I knew there was an issue. Dyson work great as long as everything is in its place. Thanks for not being an idiot! 😂
That did fix my problem, my problem was the part that drops down which is connected to the rubber part. The fact that it drops down to be level with my thick carpet made the suction way to strong, so I zip tied it up!!
Well, I tried this and it didn't work, bummer. However, as I continued to monkey around with it, I noticed that the half ball where a round filter is, was loose. This is the ball with the blue circle that you unscrew to get to that filter (hope this makes sense....). So I tightened it by turning that blue circle clockwise until it was snug and EUREKA! That fixed it! So, one more thing to try, if the original solution didn't work. I hope this can help someone else.
Thank you! The half ball was fine so I thought I was out of luck but I found later I hadn't fully locked in the filter! A blessing in disguise because I first finally discovered the source of the burning smell we'd been encountering for months -- just needed to take apart and fully clean out the ends of the rollers 🤯
He's right it fixed mine. My Dyson might be newer and has 3 clips rather than just one. 1 clip in the middle and one on each side. My levers are grey. If all 3 are not clipped it will not work.
There are three plastic tap clips with hole. The middle one and the left and right. I did properly install and make sure all three clips are engaged. The issue is still not resolve. The brush bar will spin and then stop and then spin. Even if I don't put the vacuum to have contact with carpet on carpet, the brush bar will spin and then stop and then spin again...Filter under the blue side has been checked and is not loose either. Can it be the switch or something else?
A better solution is to remove the black sealing gasket installed on the top part of the cleaner head. Removing the gasket creates a small gap between the top and the bottom parts of the cleaner head, sufficient to allow some air to pass through and to prevent the cleaner head to get stuck on the carpet. This also allows a free movement of the bottom part of the cleaner head so it will operate without restrictions, as originally intended. This seems to be an over-engineering error from Dyson that created a perfect vacuum chamber on the cleaner head, instead of a working vacuum cleaner.
Just bought the Ball 2 Animal Pro but unfortunately this didn't work for us. The tabs inside the bottom unit are different. The suction is WAY too strong on some of our low pile carpets.making it unusable. Going to call Dyson tomorrow and if they can't provide a solution I'm returning and getting the V15 Detect. More money but looks like it doesn't have those issues.
If it were supposed to be like that, they come from the factory like that. Still, it’s a good solution to the factory setting. Mine has been hard to push on my rug from the moment it was assembled out of the box.
Perfect fix. BUT there are 3 tabs. Video only shows the one in the middle. You might have to have someone help hold 1 or 2 while you push in the third. It's a little tough, but make sure you get all 3. By the way, the part is called the "sole plate".
Mine has three clips and sure it makes it easier to push on the carpet but now it doesn't suck up dirty all that well. It's like it's almost too high. I feel like this is just a major issue Dyson needs to address
@@mahokie7 I broke down and emailed Dyson, long story short, there isn’t a problem with the vacuum it’s made to have that much suction, and suggested I buy another vacuum to vacuum the rugs that I can’t with my $500.00 vacuum. 😒
@@jessiewest7731 omg! Ridiculous. Great, bought it yesterday and can’t return. The literal point is to vacuum carpet and they effed it all up. Ugh. Thanks for the reply. Off waste more money for clean floors.
ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-g3a8Y6MsHAw.html This fix didn't happen to work for me. But the link here is another possible solution. I have a Dyson Ball Animal 2 Origin. Its an older model but still is a great buy right now. 2/7/23.
