This is a very useful video, I had trouble with printing with my printer.The first step of resting the printer didn't work, but after I continued watching the video, I followed the instructions and my printer can feed on the paper. Thanks for the tips
Thanks for the support. I was searching for jammed paper and nothing, and then I did the flashlight thing and I saw a paper jammed on the far end of the printer. I opened the tray, took it out and now works. Thanks and please keep up making more support videos!!!
Great video. My printer is only a year old I didn't want to replace it again. I followed the instructions for cleaning the spools and paper sensor and it did the trick. Thank you for making his video.
Awww thank you!! I bought this in the last months of high school and hardly used it and now that I'm in college it was giving me this error! Cleaning the rollers fixed it!! Thank you so much!
Can't I use thick, matte paper (for making greeting card) with this printer model? I tried to load one page at a time. It worked few months ago, but it doesn't work anymore with this thick paper.
Hi Samantha, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Just got me one! Love it! But, I wish there were more detailed instructions on how to load the paper as well as photo paper, and is there a link to register my product? Thanks!
Landaux The User Guide for the Envy 4500 printer has the information you are looking for regarding loading the different media types into the printer. The section regarding printing documents starts on page 12. To find the User Guide please search for C03784120 on HP’s home page or using Google search. To register your printer, please search for “register my HP product” using Google search. The first result should be HP Product Registration. Please click on it and follow the prompts.
tnx you, just save me a trip to the store, just bought it 1 week ago, it wasnt loading paper, but duhhhh, if i don't push the paperslide back in...hahaha....my mind is so full, but thankfully not so full cause I found your youtube page, tnx again
+Shalini Autar You're very welcome. I find when my mind is overfull of things, that bookmarking any sites that I find useful, helps ease the mind because I know I can search my bookmarks to find the site I need. 😄
I'm trying to fix my parents' printer that won't pick up paper. These 2 springs came out and I cannot find where to replace them. Any ideas would be especially helpful, especially with pictures. I'm trying to make a post with the pictures of the springs that came out.
After printing some labels, my HPPrint-6E-ENVY 120 Series printer jams. I have cleaned the rollers and it is still jamming. I took out the paper path cover and tried printing. The paper didn't jam, it came out the back of the printer but there was no type on it. When I put the paper path cover back in the printer, the jamming began again.
Is there a video like this (paper pick up issues) for the deskjet F4480? I can follow directions from this video until I need to open "cartridge access door"
I did not find a video, but there is this document you can use: HP Deskjet F4400 All-in-One Printer Series - 'Out of Paper' Error Message Displays on the Computer and the Printer Does Not Pick Up or Feed Paper - ( ow.ly/Kdsc302mTyt ).
I use HP envy 4500. My problem is that the printer picks up multiple paper at once instead of one by one. Should I follow the same steps ? Please let me know. I am forced to keep only one paper at a time to resolve this. For printing a doc of many pages, this takes a lot of time !
I use this printer and my problem is that the paper got stuck not on the back rollers but at the front right underneath where the ink cartridges are under the tiny little rollers and I can't get the paper that is stuck out
+dottygin n general, the answer is "Yes, you can print Avery labels in your printer." Paper Handling includes a variety of paper types, including Index card and Brochure. Brochure (180 g/m2) paper can be used with sheets of labels, medium weight business cards (the plain white variety). Card Paper made from Index stock can be used to 200 g/m2 (110 lb).
my 4500 prints on plain paper but will not print on Kodak premium photo paper. It feeds into place but then is not pulled through line by line although printing continues. once it finishes it says paper jam. I've tried cleaning the rollers but no change. is it not possible to sue Kodak photo paper?
Hi Lisa Higdon, Do you have the Envy 4500 as shown in the video or a different model of HP printer? When you mention the duplex cover are you meaning the paper path cover mentioned at 5:01 in the video? I would like to help you get the information you are requesting. Would you please let me know which HP printer you have. Thank you
Hi Lisa, Thank you for the clarification. The duplex cover is not designed to be removed from the printer. It has the slot to allow a person to tilt the plastic cover to check for paper underneath it.
The duplex cover is still in place. This is the white plastic piece underneath. It has 5 notches, like teeth. It came out with the paper, but shows no sign of being "broken off" I just need to know where it needs to be
+Ruby Begonia Many printers consume a small amount of electricity unless you turn them off at the wall socket. That is the reason, you have to disconnect from wall socket also.
I have this same printer, a few days ago my paper got jammed and when attempting to pull it out the entire duplex cover came off and now I can't get it back in place. Please help!
Ahhhhh .. thanks for the tips. When printing cardstock or printer paper, do you have to tell the printer hat type of paper you are using? Ours doesn't "catch" right so it doesn't print straight.
Nicole Steward When you are printing, you will need to specify what the size and type of paper you are printing is. The options to change how the paper is fed will depend on the operating system installed on your computer.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in putting back duplex roller in. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support
I can't get past the "Now printing alignment page" message. I have cleaned all of the rollers, reset it multiple times, and I'm at a loss as to what to do next. I have someone willing to sell me a 5530 for next to nothing. But I don't have money to throw around. If I can make this work, I would prefer to do so.
I'm trying to print a photo of my mother-in-law but I keep getting a message that says "I;m sorry but this image will cause the printer to go kaplooey".
+Way Up There are two documents for this error. One if for those users running a Windows operating system and the other is for those users running a Mac operating system. I've included both documents below. Please click on the link beside your operating system and follow the steps. HP Printers - 'Paper Mismatch' Error (Windows) ow.ly/Xgz6m HP Printers - 'Paper Mismatch' Error (OS X) ow.ly/Xgz8r
Please try this document: HP ENVY, DeskJet Printers - 'Out of Paper' Displays and Printer Does Not Pick Paper - ( ow.ly/po0l3044tuX ), and let me know if that helps.
i tried to print duplex manually but everytimes I did, the printer pushed the paper without printing it straightout but not with a4 paper or print one side. i need to print both side of an a5 paper. my printer is HP envy 4520
+Du Tran All HP printers include paper handling settings in the print driver to manually duplex. This feature requires printing one side of the page then reloading the pages into the paper input tray to print the other side. Use these steps to set up the print job and to learn how to reload the pages based on your printer type. Please follow the instructions from the documents: hp.care/2jgmvjy and hp.care/2jg9HcR
@@Patopotato If all els fails ,go to your computer click on the document you want to print click print . When your printer is shown you should have an option to add another printer click yes , then click on your H P printer , this is what I did and it worked for me .
I am trying to print photos and I do not get any error messages. The printer is saying 100% complete but the printer does not operate. I tried 4 X6 sized paper and I tried a full size 8x10. I also tried to send a photo to my HP email. Nothing worked. I have the HP Envy 4500
@1educatedlady I am presuming that you are running Windows 8/8.1 on your computer. Please follow the steps from the "HP Printers - Print Jobs Disappear from the Print Queue and Do Not Print " document ( ow.ly/Mbfr300A2Rh ). If you are running a different version of Windows than Windows 8/8.1, then please follow the steps in the "HP Printers - Print Jobs Stuck in Print Queue (Windows)" ( ow.ly/OFWt300A2Zj ).
+HP Printer Support I am suing a Mac. The documents do not dissappear. they remain. in the question but it gives a message that says completed. The printer itself says printing until I cancel it.
@1educatedlady Thanks for letting me know the additional information. I've included the "HP Printers - 'Printer Offline' or 'Printer Not Responding' Message (OS X)" document ( ow.ly/B2vo300BHMq ) for you. I know you aren't getting the error messages mentioned in the title of the document, but it has the correct steps for your print jobs that seem to be stuck until you cancel them on the printer.
+HP Tameka Dozier Please see the following: HP Envy and Officejet All-in-One Printers - 'Door Open' Error Message Displays on the Control Panel - (hp.care/2eYZaT4); if after you have finished all the steps in the document, and the issue remains, the printer will need servicing.
+Nationally Hated Mission Accomplished I understand that you are experiencing paper jam issue on your HP printer. Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The steps in the following document apply to both real and false paper jams: hp.care/2shq6VS
+Nationally Hated Mission Accomplished I understand that your HP printer is not picking up a paper. Please follow the instructions in this document to fix this issue: hp.care/2sUlK4b
+Amaury Perez It sounds like you have a carriage jam and not a paper pick issue. I've included the "A 'Carriage Jam' Message Displays for HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series" document ( ow.ly/WLXb6 ) for you.
+MUTHIAHRAJARAM Puliyuran Raja I understand printer does not turn on or respond when you press the Power button. Try the following article in order to resolve the issue:hp.care/2rgmMGG
+legion beast I will be glad to assist you with this. Check if there is any obstruction or any debris which is blocking the paper tray. If the issue persists please contact HP phone support: www.hp.com/contacthp/
+legion beast After loading paper into the input tray or photo tray, or when you try to print, the printer does not print, and A paper tray is open screen displays on the printer control panel. Please try the following steps from the document to resolve the issue: hp.care/2oBM3sz
+HP Printer Support I think I'm in trouble here, I can't find my receipt, but I bought it last year and as I wasn't staying at my girlfriends address sign up for ink refills, could I set that up now and c would that help with warranty issues? otherwise could I just bypass the sensor to use it as a basic scanner, shame though, I really liked out as a piece of kit. any thoughts much Appreciated.
+legion beast Please use this link: hp.care/2odETOm to check the warranty status. You can also contact the HP phone support: hp.care/2oEj8Fb for further assistance.
Please work through the steps in the "A 'Paper Jam' Error Displays on the HP ENVY 4500 e-All-in-One Printer Series" document ( ow.ly/QTpH301xawL ). It will help you determine if there is any sort of debris other than paper hiding in the printer. If you get to the "Service the printer" step, please work through the "A 'Carriage Jam' Message Displays for HP ENVY 4500 e-All-in-One Printer Series" document ( ow.ly/ehSm301xaHd ) to ensure that you don't have a carriage jam; sometimes a carriage jam will present itself as a paper jam. If you get to the 'Service the printer' step in this document, please use the link in the document to contact Technical Support.
+Tamara Lavrik I recommend following the steps in this document on A 'Paper Jam' Error Displays on the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series. This resource can be found by Google searching "c03754704". If the issue continues, please contact our technical support by going to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
+Jai Ness You can print to non-standard paper sizes with many types of HP home and small office printers. Print to any size paper within the minimum and maximum printing dimensions supported by your printer as mentioned here: bit.ly/3dCwCgj
I am so tired of getting the offline error message and having to go through all this. I never had all this folderol over changing paper, either. This printer is one great nuisance.
+Puzzledrev - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc? - If connected to computer may I know the operating system installed on it?
your printer is crap cant even print photos on single sided photo paper as the rollers dont catch the carded side i turned the piece of photo paper around and it grabbed the glossy side and printed on the card side. useless
