Eli Federman and Ankit Vig from Burnie Group share how conversational and generative AI will impact contact centers and service delivery.
Topics include:
• An overview of conversational AI and generative AI
• How conversational AI can assist and improve real-time customer interactions via phone, live, and virtual chat
• Using conversational AI to create savings and help improve the IVR experience
• Using generative AI to transform the speed and depth of knowledge sharing via live and virtual chat
• How generative AI can optimize knowledge management systems used by contact center employees
26 июл 2023
