The instructions seem to have a contradiction between 7:28 and 9:55. At 9:55 it says to not operate the door for at least 30 minutes, allowing the silicone in the u-channels to set up. There is no u-channel on the door portion so it must be referring to the u-channel on the hinged class. However, if you listen to 7:28 that silicone has already set. Which is correct? Do we let the silicone setup and then install the door, or do we install the door and then let the silicone setup? Thanks
Hi, we apologize for the confusion, but for assistance with installation questions, please contact our Customer Support Team at support@dreamline.com or 866-731-2244. We are available 9am-6pm EST, M-F, and will be happy to answer any questions you may have. Thank you!
Do you see the contradiction I'm talking about? I think you could just ask the guy who made the video which way he wanted it to go, and then post it here as a correction. I think it is nice that you listen to youtube comments, but uniformly your only reply is to tell people to call your hotline. It is not helpful. What if, instead of doing that, you just call the number yourself (or ask the engineer at the desk next to you) and post the answer here-- that would be helpful. If you're some kind of social media consultant who doesn't actually have anything to do with the company then probably better off just not commenting... @@DreamLineShowers
Do you know how I can remove the door that is connected onto the u-channel? I have a DreamLine shower but not to remove it to redo the shower curb. The u-channel has silicone inside.
Hello Gabriel. Thanks for reaching out! For this question, we recommend contacting our team for detailed information. You can contact us at 866-282-8413 extension 201. We are available 9am-6pm EST, M-F and will be happy to answer any questions you may have. You may also send an email to support@dreamline.com.
Hi! For assistance with installation questions, please contact our Customer Support Team at support@dreamline.com or 866-731-2244. We are available 9am-6pm EST, M-F, and will be happy to answer any questions you may have about. Thank you!
@@DreamLineShowers I called that number today and was instructed to leave my number for a call back as no representatives were available to assist me. No one ever called me back. Is there a more direct number I can call to get assistance answering my question?
@DreamLineShowers I just tried calling again today. I sat on hold for a long time and then an automated message told me to "try again later" and it hung up on me. Is there a better number or contact for me to get this question answered? I really need to know this before I start installing.
@@mdhh2517 I apologize for the inconvenience. Can you please email your name and phone number to marketing@dreamline.com I will escalate to our customer support team and they will be in touch asap. Thank you.
Am I able to order replacement parts? I need to fix the install of the hinge panel and need another one of the glass panel clamps that is installed on the top of the U channel.
The instruction manual for this product has the same contradiction. On page 18 (p.21 of pdf) it says "It is required to allow the silicone to fully cure in the U-channels before installing the door glass". On page 23 (p.26 of pdf) it says "It is strongly recommended that the 5/8" shims be left beneath the door glass until the silicone securing the hinge panel glass has fully cured". images.thdstatic.com/catalog/pdfImages/64/6441405c-fc6d-4fc6-980b-8482631d2c6e.pdf
We apologize for any confusion with the instructions in the installation manual. For best results, it is actually going to be beneficial to take both of these instructions into account. Installing the stationary hinge panel and allowing the silicone to fully cure for several days before installing the shower door will definitely provide the best results. If you are unable to schedule a second day of installation with your contractor to come back and finish the installation of the door glass several days later after the silicone has fully cured, then you would want to consider the second instruction which would be to install the stationary hinge panel, then install the door with the 5/8" shims under the door, then make sure to leave the shims under the door glass for several days while the silicone holding the stationary hinge panel fully cures. In either situation, it is extremely important to not allow the weight of the door glass to pull on the stationary hinge panel until after the silicone holding the stationary hinge panel has fully cured because if you release the weight of the door too soon (before the silicone fully cures), the door glass will pull the stationary glass out of the channel and you will need to begin this entire part of the installation procedure all over from the beginning. This would likely mean you would need to purchase new U-channel hardware, re-cut the new u-channels, re-fasten them to the walls, re-glaze the panel with silicone, wait another several days for the new silicone to cure, etc. Please note that silicone curing times will vary depending on external factors such as the environment within your home (air flow, humidity, etc.), brand of silicone, quantity of silicone used for the install, etc.
Perfect answer, thanks very much! I had thought perhaps the other method was preferred because the door weight is held by the 5/8" shims instead of the hinges. I'm grateful you provided a physical/mechanical explanation so I can do it right the first time! @@DreamLineShowers
