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This guy was an absolute t***pot. It's a gorgeous car. It wouldn't surprise me if it turned out that he couldn't really afford the finance and just wanted to pull out of it, but didn't want to admit it
Half the fun of buying a car is the visit to the dealership and the test drive… you’re a good man James - don’t let the jerks of the world put you off!
Red flag warnings were : the problems getting any finance, problems getting a transport company organised ( no money to pay them) - then looked for any reason to get out of the deal as he could not afford to settle the finance.
The likely hood is that he might not even get approved again for finance after doing god knows how many searches for it. With his credit rating being bad each search has taken his score down instantly. I recon he has seen another cheaper car that he wants. Because let’s be honest the small stone chips could have been taken into account and had some small discount applied over the phone say £100.
@@koolerking440 it wouldn’t surprise me if he assumed the transport costs would be reimbursed also. I drove 4 hours to collect a car that I bought unseen 2 months ago. There was some small marks and scuffs inside the interior obviously not noticeable or stated in any of the pictures or videos. The car was 25k as well but I never made any comment about it seeing that the cars used. The dealer also didn’t change the air filter with the service that they stamped the book for. I just bought a new filter and put it in myself for £15. The oil was changed and that was the main thing. Sometimes things aren’t worth getting frustrated over or arguing about. If you want a car unmarked unfortunately you have to buy new and the car I wanted was £42k new which was out my price range.
Sorry to hear about this James you are one of the most honest and genuine sales men I know he was having a laugh and trying to get something for nothing - to be honest that guy didn’t deserve such a nice car
I have recently retired from my garage business - partly due to customers like this - there were one or two occasions over the years when I told “potential” buyers to kindly B.GG.R OFF!
I have spent 25 years in the trade and I hear these horror stories all the time. I stopped my teams doing distance sales 2 years ago and apart from a few wombles at first who weren’t happy they couldn’t try and screw us over we have had no loss of sales if the car is right and the right price it will sell to the right person and we can’t help where they live 👍
In my experience, anyone who asks a million questions, wants extra videos, extra info and then sends tonnes of emails etc etc is a massive red flag timewaster waiting to happen. He sounded like a nightmare before delivery, you could see this one coming.
It's never too far too go to collect a new car! I got the train from Carlisle to Ashford in Kent to buy a car in August, there was imperfections around the car I'd never noticed but nothing untoward for 10 years and 90k miles. Some people need to get real!
Newcastle to Southend for my last car. Fully aware I'd given the guy a non refundable deposit to hold it for me. Is it just me or are cars way better cared for and less rusty down south.
I once picked up a car 2000 miles away.... On such a large purchase, you should always check it out in person. If you can't afford to do that (either in time or money), you shouldn't be buying it.
mate of mine once bought a mk1 Toerag V8 from the U.S. off of EBay. Got it shipped to Hamburg and picked it up from the docks and drove it back home to Prague. Horses for courses. Some people have a higher risk tolerance / better planning abilities.
thats lazy londoners for you though.Probably a 24/7 jobsworth that needs a car on finance to get to his 5 am slave job that he's still there at 10pm at night.No class about him when he wants the earth of such a mundane car and hasnt even got the time nor the readies to buy it face to face.I do wish idiots would stop living beyond their means.
time wasters are a pain in every industry - the amount of Saturdays I have wasted waiting for people at my showroom for them to call at 4 pm saying they can't make it or not to turn up at all. I feel for you Choppy.
A tactic was used by a garage who had a car I wanted to buy over distance selling arrangements. They said "Oh Bob who delivers all our cars isn't available at the moment." So I travelled to the other end of the country to buy it in person. It was a great car and I kept it for four years. Was obvious they just didn't want to distance sell though. Maybe understandably so.
Yeah exact same with me, I was going to explore the option of distance buying over the phone but they shut down that option by saying they are between delivery companies. In the end I drove 4 hours to see it and bought it.
As an former salesman for a main dealer, I can confirm that while they will sell to the first person that commits to buying, they generally are not interested in distance selling. If they have a car prepped and up for sale, a popular model at the right price, they know that if you don't buy it today someone else will before the week is out for a lot less hassle and likely more profit. Even larger dealers with multiple sites and own transporters will only move group stock around the country if something is not selling and demand is higher in another part of the country. If they move a particular car for a particular customer it would only be sanctioned by management if enough work had been done by the sales person building a relationship with the customer to give them confidence of the likelihood of sale. However if the salesmanager where the car is located has hot prospects interested in that car you can bet they won't let it go. As for arranging trade sales between independent franchised main dealers because a customer has seen his dream car at another dealer the other end of the country and only wants to deal with you, now that is a complete pain in the ass, something you only ever contemplate doing on a very slow month.
Honestly after watching your videos for literally YEARS, look after yourself and do what’s best for you. I don’t think I’ve ever seen as honest and helpful trader as you. Don’t let people who are pedantic get you down, keep being you!
This reminds me of a deal I did with some real Eastend geezers - I bought a car off their website, it was a trade-in that I got for a steal as they'd just dropped the price to clear it. This was 2014, it was a Ford Galaxy people carrier 2.3 petrol. They made me sign a paper disclaimer that included the brilliant line "as far as we are concerned, nothing works"!
@@john1703 yes, took a brave pill and drove it away. Needed a sensor/valve cos the tick over was all over the place, otherwise all good. Sold it 18 months later for the same price
I used to work for a main dealer, we had a fleet of demonstrators and courtesy cars that went on the forecourt from 3 months old several thousands of pounds cheaper than new. I remember a couple haggling over a small stone chip on the bonnet so small it had to be pulled into the workshop and viewed under lights, the car had covered around 5k and was used as a courtesy car which compared to the demonstrators had a harder life, nevertheless this thing was mint and could have been put in the showroom. At the same time I had another customer turn up early for their appointment to look at that particular car, I told the customer that with respect it had been on the road for a few months and we did sell new ones without stone chips it would cost them an extra £4000. As soon as they saw me acknowledge the other couple who were looking closely at the car the suddenly changed their point of view. The irony is that morning I had handed over a brand new car to a customer that had been in the bodyshop a week earlier as it was damaged coming off the transporter.
I left retail 4 years ago after 22 years . More and more customers want perfection for bargain cost then blame you if they don't get it. As money gets tighter it will only get worse. If they turn up on site James they are more positive to purchase anyway as they have made a journey and not just clicked on a picture.
Hey James . That car must be one of the nicest cars we’ve seen on the channel. And in fact probably the nicest car I’ve seen for such a long time. No doubt it will sell fast and you won’t be out of pocket.
Your London customer sounds like a proper Charlie. I was tempted to put in an offer myself. The best car I ever had was a 2001 Focus Estate, and it was a smashing motor.
An honest car sales man , id buy one all day long . not many like you James , please dont change 👍 Be looking soon , so may take a look at what you have soon .
I like an honest salesman, made the mistake of buying my car from a well known car supermarket, when I went to pick it up they had damaged it the lower sill cover was protruding about 2" from the wheel arch, when pointed out they said I had a good eye as they hadn't seen it. Promised it would have full valet and service before pick up as well. When finally got it, there were sweet wrappers and all sorts of crap still in it from the previous owner and their kids. As for the service coolant level at min, brake fluid at below min, oil just above half on dipstick and jet black, returned for work. Finally got it after almost a month after purchase will never make that mistake again.
This chap sounds like one of my former clients, before retiring I was a Charteed Accountant. The client had an HMRC enquiry. Perfect result, no more tax to pay, HMRC didn't get to see persoanl records but client said he didn't want to pay me because he thought as a client of a qualified accountant he should not be subject to HMRC enquiries. I referred him to my Institutes complaint service who wanted a deposit of £500 from him to hear the complaint. The deposit was more than my very modest fee( £350) so he paid up folloing which I sacked him. Thank heaven I didin't have to deal with the "general public" Love your blogs James, keep up the great work
You should use a different invoice format for distance sold vehicles where non refundable costs are bumped up i.e. delivery and an allowance for inspection/valeting costs if the vehicle is subsequently returned. The buyer will think twice about returning the vehicle if he/she is going to lose a chunk.
You're not wrong James. The problem is the general public they are a menace to society. The bloke has no integrity, he wasted your time, told you lies so he could get out of the deal. If he treats other people like that I can't see him getting far in life. I used to work in retail selling computers, people would break it then say I have a warrantree! (they can't even say warranty properly) and then expect you to pick up the tab for them breaking it. I used to say to them if you take a car out of a show room crash it in to a tree your warrantree is as worthless as the tree you hit. You need insurance and you should insure everything you touch and you were not insured for this purchase, goodbye.
hello James, what a sad story about you being messed about by a "customer" - please do not be put off by this rouge! Keep going, you are such an honest person and salesman!! Best wishes from Lincolnshire
I'm not sure how you keep taking these knocks and keep on springing back only to get another knock. I admire you. You have a lot of determination. Well done. Don't let them grind you down.
You have my deepest sympathies regarding the returned focus sale. I’m the guy that bought the savanna from you and dealing with you was my easiest car purchase ever. I had a diesel focus estate in 2013 brand new in I think the same colour “Mars Red metallic”. It went for paint before I collected it from the dealer with just 7 miles on. I still have a 1.6 2013 focus estate, as they are great cars. My current one has had paint and only covered 47,000 miles since new.
Frustrating to say the least. Sort of reminds me of a story from my past. During the recession of the early 90's I found myself working for an insolvency practice. The last insolvency I was involved with was a motorcycle dealership, At first it looked like we had a meaty auction sale ahead of us but all new bikes were stocked on a sale or return basis and were immediately reclaimed by the manufacturers. The next batch of decent bikes turned out to be there on a brokerage basis to be sold on behalf of their owners. These included a nearly new modern Triumph and we considered that an auction still remained viable as long as this machine was part of it. We wrote to all owners and explained that we could sell their bikes on their behalf should they wish us to do so with a reserve set by them on the proviso that sufficient numbers including the Triumph agreed. All said yes except for the owner of the Triumph who failed to respond after several attempts to reach him. Eventually the owners father called us to explain that his son had emigrated and left the bike with him to sell. He wasn't very happy with the situation. Despite us advising that we were happy to arrange for it's sale at auction with a reserve that he would be happy with he argued that he would arrange collection of the bike and advised that he would seek reimbursement for any damage that the bike may have suffered whilst in possession of the dealership. We assured him that there was no apparent damage to the bike but any claims should be directed to the official receiver for consideration alongside all other outstanding liabilities, nevertheless he was at liberty to collect the bike should he wish to do so. He called us again to advise that the bike would be collected at 8.00am the following day by the AA. We had to alter our plans to accommodate this but arranged to be on site at 8.00am. The AA eventually arrived at about midday along with the owners father.. Things began to look ominous when the AA driver said he was expecting to collect a Triumph car and that he had never transported a motorcycle before. We advised that we were not allowed to touch the bike during it's removal from the premises but suggested that to straddle it and walk it out from the showroom would most likely be the best way forward. After thinking it over the driver attempted to do as was suggested but dropped the bike breaking the fairing and the indicator and bending the foot rest. The owners father was furious and we did the best we could not to smile, The driver eventually got the bike out to the delivery truck which was parked in a bus stop lay by with lights flashing top. front and back. Again he seemed perplexed with what to do next. We suggested that there was apparently a plate in the centre of the truck which could be removed to locate one wheel of the bike which if securely strapped to the sides should not move in transit. He didn't like that idea. Instead he tied the bike to the headboard. We weren't there to see it's eventual delivery but could only guess that tying it directly to the headboard would only create further damage. To cap it all the truck which had by now been parked for some 3 hours with all lights flashing failed to start. The driver had to jump start himself from a battery pack before he could leave.
No matter how honest and upfront you are with some people they always find a way to take the Michael and leave you with the cost, it is exactly the same in the furniture business which I'm in. Sadly or otherwise, I've gone from being one of the most helpful guys to one who when I've done everything I can to help you decide then it's "either you want it or you don't!" you can buy it cheaper elsewhere? Fine do that! Then there's " I need time to think" " I need to ask husband/wife" etc etc etc❤😂
That was utterly ridiculous James! Stone chips touched up with the correct paint shows that the car has been well looked after! I would have no problems buying that car from you without seeing it first hand.
It never ceases to amaze me how customers buy a 10 year old car and expect it to be in brand new condition! I find the nicer you prep it the more fussy they get! Crazy
I think people not keeping their word are the trouble. The fact that this guy did not do what he said he would do is a massive red flag. "I will come by train" and then it does not happen; "I need finance", did not say that before and it fails first time around; "I will pick it up", and it does not happen twice... This could only end up in tears. If you get a guy who puts the money on the table and says right off the bat "send it up, I will pay the transport". Is probably going to work fine. But I can imagine that James had it after such nightmare.
Love your content and honest. Keep up the good work, this guy is a wally, i would love to own that car. You have got some great stock so keep your chin up.
Hi James interesting vlog. You are 100% genuine and more than 100% fair with all of your customers! I would 100% happily purchase a vehicle off you especially as there are so many snakes about in this game, and they are just out to make a quick buck, but I'm glad to say not you! I'm throwing this out there and actually wondered if the person had ulterior motives from the outset, especially as he quickly changed his mind about a cash purchase, then the customer was let down by their finance company, so all of a sudden they wish to use a finance company that you can suggest, then the sudden change of mind about the purchase and finally landing up having the 9K refunded by yourself. Even with paying the delivery fees both ways they are suddenly 8K up on finance that they now have admittedly, they don't have a car but they have the cash instead. Not sure if I'm making sense or even if this is possible but it just makes you wonder. Any thoughts on my theory? Thanks regards Emyr.
It's a good point. I know this sounds strange but my Aunt used to work in an electronics trade in place and the druggies would go and find someone daft enough to give them a mobile phone on contract with no down payment then go and trade the handset straight in knowing fine well they wouldn't pay the contract. Same sort of thing.
James, you're right, don't get involved with distance selling (or certainly not the transport cost, it is not your fault they live outside your catchment area). I have sold 450 laptops this year and haven't posted one of them for similar reasons and the risk of buyers simply changing their mind due to long distance selling rules. Too much hassle. view, test, like, buy, next ! like you say, it is always the jobs where you do favours that bite you (bet most trades suffer from "can you just" syndrome
Hi James. What a kerfuffle with this customer. This 2013 Focus has an immaculate 999 point score on Vehicle Score. Very rare for a 10 year old car to get 999 points . Distance sales are tough with cars. Keep up the good work and onto the next one mate.😊
I feel your pain James, As soon as he started moving the goalposts I’d have thought run a mile, The fact he was buying it outright and then it’s on the book and then even that turned out to be a ball ache and the lack of communication regarding collection is enough to show he’s one of them 10 year old car at 10 year old money - I’d of given him Vospers number and see what £10000 buys him 😅 It does look like it’s been painted - but come on it’s 10 years old and it’s acceptable I’d imagine he’s ended up buying something that’s probably not as honest and he’ll be someone else’s headache now Avoid distance sales full stop
Sounds like a right PITA! That Focus looked a lovely example for a ten year old car - who knows what was going through this guys head but some sort of buyers remorse! Totaly agree with you about people not wanting to take responsibility for the actions and not just in the car trade but in most walks of life. I could go on about this at length but not really a good use of time!!!🙂
Hi James, You are obviously a good honest car dealer. How you put up with this bad customer stress I don't know. If I was doing your job I would have a nervous breakdown within a month.
absolute madness : if anything you've been too helpful here James . He was probably always a time waster but your willingness to help him out has prolonged his meeting with reality.
James, that's obviously a nice car, I completely agree with you and think the only way forward is to decline any distance sale, which is sad as I'd be delighted to buy a car from you and live the wrong side of London. It's nice you didn't call it 'end of life' too. (Only mentioned so you can join the dots! ;-))
Having recently bought a used car (from a dealer) I know if both parties are reasonable it can go smoothly. I saw the car, was not impatient to drive it, so the dealer took me for a few minutes drive, part way through I said I will have it. Got back to the office, paid for the car, as a "freebie" after they MOTed it they supplied and fitted my personal plate and I collected it and drove off into the sunset. I did see a tiny mark in the paintwork, about 1cm long, I just kind of laughed, that is old cars for you... Just common sense, I knew I was buying a used car, but I know they are in business to make a profit. Some "buyers" are basically time wasters, I am surprised he did not want to knock the price down. A friend sold a very nice Honda Blackbird on Ebay, the chancers that turned up tried to knock the price down very aggressively. The bike had always been regularly serviced, the potential buyer claimed the oil being so clean indicated that my friend was hiding something (it had been serviced a few days earlier). They offered him £500 for it... Of course the hassle is that he has to then relist the bike etc etc. That Focus looks very tidy indeed, the whole story seems fishy, sounds as though he actually could not afford it or readily get finance.
This is exactly why I only trade to trade nowadays. Margins are smaller but life is much simpler and stress free. I only retail to existing good customers. And I certainly leave the world of finance to the big dealers as more often than not, especially when people struggle to get the finance, they are more picky and troublesome than a cash buyer. Mainly because they see a 4 grand car as a fortune but in reality it's 1 step above a banger. Far from brand new. And I would never describe any car as immaculate, mint, out the box. The best description I'd ever give is above average condition but has wear, tear and blemishes to be expected for the age and mileage of the vehicle.
Sorry to hear about your problems. Sounds like a carry on. I've just bought a ford focus four weeks ago. It's currently full of water after all the rain. On the rear bumper there's loads of holes drilled. So they knew about it leaking and sold me it anyway. Now I'm stuck with a car that is soaked inside. And is dangerous as it keeps misting up.
I agree with others comments. Aside from everything else, there's no way having a vehicle transported is cheaper than going and getting it yourself and enjoying (if it's not a duffer) the drive home with your prize. I think this is 100% buyers regret, ie he couldn't really afford it in the first place
Omg something clearly not wired right with that buyer think you have had a lucky escape. You are always honest genuine and upfront with all your car sales. Unfortunately your always going to come across people like that in the car dealership game
Sounds to me like buyers remorse from his side - if you'd agreed a sale on the basis it was in person then deal was off if he couldn't turn up and collect based on the increased risk of costs based on distance selling rules - totally agree with your stance on in-person sales only
What a great looking car full stop. The fact it’s 10 years old, it’s amazing. My previous car had to have paintwork done after three weeks (3 weeks old, hit bit flying debri from a tractor travelling in the opposite direction), it happens.
You are right about the sub £5k cars James. They are a tool to do a job getting low paid workers to and fro, not luxury or high performance but solid reliable transport
Ouch ... that's a bit harsh!. A less expensive tool that does a job, for sure. But for 'low paid' workers ... hmm, in some case yes but there could be many good reasons why people choose a £5k car other than being 'low paid'.
subscribed , after many years in the motor trade [ now retired ] i feel for you, something about selling cars attracts these time wasters , probably because they have nothing better to do than pee someone off !
Fair play, James for not losing your cool. The guy sounds like an absolute weapon. I don't feel like I'd ever be disappointed with a Chops Garage car. You always hand-over in immaculate condition from what I've seen on the channel. I think it was a guy who's trying his luck, hoping to get a few hundred quid knocked off.
Ha, ha @ ''Absolute weapon'' He sure does, People like that should be on some sort of list.. Would save hours and days of agony and grief for many people. They are all identical to this guy, it's a personality type disorder. I have met this identical .wo/man in various bodies dozens of times over the last 45 years...
IDK, looks like the rear door is blended into the quarter. Add that to the no orange peel since to was prob sanded/buffed away. Or maybe I am just bananas and it is the lighting in the video. Either way, car is VERY presentable.
Paint finish on ford's has some peel that's from someone who's been a painter for over 30yrs the customer sounds like a rectum if he wants a new car buy one not a 10yr old one
The colour match seems good but the finish was a little flat on the n/s rear; that said it's in nice condition for a 10 year old car. Like you said, I just wouldn't do distance selling, if they can't be bothered to come and see a car at the garage then they lack real commitment. The bottom line is that this is not your fault so don't be hard on yourself.
That's a nice looking car and have noticed it in your other videos! I think it will sell quickly. Would have been cheaper for them to travel to the car and look at it? If the purchasers choose to trust the seller and buy sight unseen (or with videos as you have), they should stick by their choice.
Right on James. Some of these people are time wasting muppets. Its a mint looking car, personally i would avoid ford 1.6 hdi engines but thats just me, its a rare colour and is mint.
Sorry mate this had red flags all over it. I know it's easy to say in hindsight. This guy is clearly a dreamer. Couldn't afford it, couldn't be bothered to come and see it and was hoping you would pull out after he failed to get it picked up twice. Car looks great for its age and very easy to sell. Enjoy your vids. Lessons for all of us in every one
Yet again James great video and more than honest review on the ford I would say everything you did say was more than fair you must tear your hair with people that just mess you about and time wasters I couldn't do it I was thinking about selling a few cars on the side but I couldn't do with the hassle with people I think I will stick to just working on cars instead.
Sometimes it is the big main dealers selling luxury cars you need to be wary of. I've bought a few cars at a distance and generally things have all been good. Unfortunately about 4 years ago I bought a less than 3 year old Lexus 450h from a Lexus Main Dealership over a hundred miles from home. My trade in was perfect (I was doing 400 business miles a week, buying 1-2 year old low mileage cars under warranty and then moving them on after about 10 months). I was assured the 450h was perfect bodywise (as you would expect on a less than 3 year old Lexus coming through their 'Approved Scheme'). Sadly it was raining when I picked the car up and until the following day when it was dry I hadn't noticed a number of small scuffs in the silver paintwork , all of which you could catch a fingernail in. Worse than that I found the paint was bubbling in the middle of the tailgate through rust underneath the paint!! . The upshot was that the whole nearside of the car had to be repainted, and the tailgate was replaced under manufacturers warranty by the dealership.
What a messer. James the world is full of people like this unfortunately, I don’t believe you would have ever tried to pull the wool, sometimes people have unreasonable expectations. I agree that distance selling is a no no, if someone wants to buy a car they need to come and stand in front of it. Quite sure the subscribers will agree with me. All the best. 👍
James like I commented on another one of your videos about the dealer I deal with in Canada. I only deal with this Ford Dealership because they are so honest. in the last 10 years I have purchased 3 vehicles from this dealership. My son has bought 2 vehicle from them in the last 3 years. My daughter bought her first car from them. Friends of my kids have bought a few cars from this dealership. Now to be transparent I do get a $500.00 bonus from them every time I bring them a new customer. But even if they did not do that I would have no issue and have not had any issues dealing with them. They are honest and keep any promises they may have made. They go above and beyond for their customers. In my opinion it is really hard to find a used car dealer that is so customer focused. There are a lot of shady used car dealers out there. My advise to anyone is if you find a used car dealer that is extremely honest, keeps their words and does not screw you around, you have no reason to shop anywhere else. Now they maybe a little more expensive than a dealer down the street, there is probably a reason for that.
Your a top bloke and i would definitely buy a car from you! But the paint finish on that door is not great to say the least looks very dry on the top edge and the orange peel is pretty bad as well i would imagine the chap is correct and is full of filler as well. If that's ruby red as well its a tri stage paint and not cheap to repair as its a nightmare to blend. So he had a good eye and new what to look for some have to give him some credit. Same to you james you put the effort in with the videos but you did say you didn't tell him it had bad paint on the door and missed the bits on the boot some how? And if you did then non of this would of happened i doubt because he would of said no due to the paint defects.
That's a great looking car, I'm sure you won't have any trouble selling it again. It's a shame this guy strung you along, but at least you didn't lose out on the transport costs.
I never go near a dealer unless I've already made up my mind I'm having whatever car I've picked. I once went into a Nissan dealer and nobody came out to see me after i looked at all the cars around the place around my budget so I buggered off to the Toyota dealer and was met as soon as I arrived on site, bought my next 4 cars off them as i felt they were great to deal with
Red flags all over the place. First he was coming down on the train, then decided it was “too far” - did he not know where Devon is? Then he was getting AA to pick up but they “let him down” - really? Then suddenly he needs finance? And couldn’t get it?It’s one thing after another with this guy. Seriously James he must’ve thought you were born yesterday. Don’t sell to anyone who won’t come and view in person!
You are a credit to the car sales and garage industry and to quote my wife who's got a 62 plate Hyundai i10 they're to be used and not to be left on the drive to look at!!. Not like me when I park my 15 reg SPORTAGE 3 1.7 Diesel miles away on the car park so it doesn't get dings from careless door opening! Mind you that orange x trail looks nice 👍
What a *****. I think you've done everything perfectly that you can and I expect little marks etc on a 10 year old car. I'd love to have that car if I needed a new one. Some people spoil your good nature and honest sales and I think he should give you the money back for the delivery!
The guy was an obvious time waster. He realised he had got into a finance deal he couldn't afford and had a change of heart. You should name him so others can avoid any dealings with him !
Years ago, I worked for a couple of motor traders that had one of those "Pain in the engine" customers, who drove them to phoning each other up at annoying times, imitating the compulsive complainers voice, describing yet another fault, which started as a laugh, but did not stop the yelper ! On another occasion, looking out the office window, a customer was kicking the tyres and sills of a car. One of the dealers went out and asked the customer which was HIS car, which was pointed out . He then went over and gave the sills a good kicking and asked him how did he like it.? Eventually, they both gave the car trade up and migrated to Wales, whether they're still there, is not known. But they sold me 3 vehicles at really low cost before they legged it !
I always go out with the cars bud,last Fri,in all that bad rain we set off to Burnley with a Picasso,got back went to Aston Barclays to pick up 2 cars,that night took another car out to North Yorkshire,called at weather spoons on the way back,350 miles in the day ,but 2 bought,2 sold,off at 5.30 am back at 11 pm,i think if you go in person without taking prior full money it's not a distance sale (?) I don't think it's ever not worked out tbh,i got into it in covid days,just sending a guy with a transporter isn't going to work out,customers got a relationship with you,their buying you as well as the car,tbh that doors been painted and not flatted back and at low miles and 9k the guys got a right for it to be mint,hed have probably stood for the boot chips,back in the day we'd have used stick on chrome trim to hide them (90s)
I think a big problem you’re setting yourself up for is trying to please people and making the car up here as perfect as possible. When I sell a car and I take photos, I don’t bother with all of the tiny details like rock chips or small scratches for example. It’s implied that I’m selling a 6 to 10-year-old car with miles on it. I’m not selling something that’s been sitting in a museum. 99 out of 100 no one says anything and the customer understands that it’s a used car. But if I sit there and I show photos of every single little bit of damage on the car, there’s a good chance that I’ll miss something just like you did in this video where you didn’t notice that the door had been painted and that the tailgatehad some rock chips. Now the Customer can hold that over your head where as if I do what I did they never say anything and they don’t really care.
Totally agree! Everyone's interpretation of "mint" is different. Everyone's standards and expectations are different. I think James maybe opened himself up to this one for describing a 10 year old car as mint.
It us so frustrating to try and go the extra mile in terms of presentation and preparation for these things to crop up. Like you I no longer offer a delivery and positively encourage viewings prior to any purchase for exactly this reason. I also never take 'holding' deposits as they are now viewed as another from of distance selling which means they get the same opportunity to reject as if it was delivered !! So all purchases are now on site and signed for on site too which is critical. It feels alien to me to play the game like this but unfortunately the small minority of customers are abusing the laws to make good a poor decision on their part for which they now have to take no responsibility whatsoever. Keep up the good work and the videos. I take solace from the fact I am not alone !!
I would say warning signs flash up when someone asks that many questions about a ten year old motor. I am very detail orientated, but I am also realistic about minor details on old cars - and I would still come and see a car with my own eyes so I am responsible for the decision to buy. I saw a Toyota at a main dealer the other week, look great in pics but in reality it had a terrible rear door/sill repair, you really could see the filler it was such a poor job, which you just can't see unless you have the car in front of you. Buy distance, take the risk, end of.
I feel your pain, this is the worst type of customer, i had a similar customer years ago who was effin and blindin about paintwork issues but i stood there for an hour and i could not see what he can see!
