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Pair a Wireless Keyboard and Mouse with an HP Computer | HP Computers | HP Support 

HP Support
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This video explores wireless keyboard and mouse synchronization and shows how to re-synchronize your mouse or keyboard if you face problems with synchronization.
Chapters:
00:00 Introduction
00:19 Keyboard and mouse overview
01:16 Opening battery covers on keyboard and mouse
02:42 Synchronize keyboard
03:59 Synchronize mouse
04:47 Hidden ports in all-in-one PCs
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This video was produced by HP.
Pair a Wireless Keyboard and Mouse with an HP Computer | HP Computers | HP Support
• Pair a Wireless Keyboa...

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14 авг 2024

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Комментарии : 317   
@gottliebamadeus1347
@gottliebamadeus1347 Месяц назад
thank you very much !! I reconnected succsessfully my wireless keyboard to EliteOne after 1 year of innactivity !
@imanimatthewsowens4437
@imanimatthewsowens4437 7 лет назад
I just brought a desk top replacing my All In One. My daughter and I had tried other methods to connect the mouse and keyboard to the desk top, but no avail. I thought of you tube. I was wireless within 5 minutes. THANK YOU
@kellybowley6527
@kellybowley6527 7 лет назад
This video was very helpful for pairing my keyboard and mouse with my all in one PC after I moved house, Thankyou HP
@ThinkHealer1
@ThinkHealer1 7 лет назад
Hi, I've got a HP wireless combo with keyboard and a G33M mouse. My keyboard works just fine but not the mouse. Could you please help me?
@adhamkiwiplayz7156
@adhamkiwiplayz7156 7 лет назад
I put the USB and everything and I held the connect button for 10 seconds but there are no flashes but my mouse works fine could u plz help
@bengrizzlyadams6187
@bengrizzlyadams6187 5 лет назад
THATS THE RESULT IS i DONT WRITE STUFF 2 OR 3 TIMES ITS DRIVING ME NUTS
@kashmirlal3510
@kashmirlal3510 4 года назад
Same with me my keyboard is not working
@ArjunSingh33196
@ArjunSingh33196 4 года назад
Same is with me
@annatullo6454
@annatullo6454 4 года назад
As do
@shahanapolselli5208
@shahanapolselli5208 2 года назад
Thanks! I was trying for 45 minutes to get this to work, and your video helped!
@HPSupport
@HPSupport 2 года назад
Hi Shahana, thanks for contacting HP! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - HP Social Media Tech Support
@kiranchand3609
@kiranchand3609 10 месяцев назад
Thanks for the video, really helped me in connecting.🙏
@Shamangrl
@Shamangrl 3 года назад
You are amazing!!! I went nuts trying to do this and you solved it in 2 seconds!! Thank you!!
@HPSupport
@HPSupport 3 года назад
+Sherry Shamangrl I am glad to know that the video has helped you fix the issue.
@armandolomeli2543
@armandolomeli2543 8 лет назад
i have a wireless hospira mouse i plugged in the reciver and the light turned on but the mouse wont work what do i do please help
@donbastiano7
@donbastiano7 5 лет назад
I've just bought a G3T mouse packed with a nice HP laptop bag for my 14 inch 14cm0018nb HP notebook. This video helped :-) Thanks a lot! I've never been disapointed with HP. Top quality built with a fair price.
@HPSupport
@HPSupport 5 лет назад
+Sebastián Tatti Nuñez I am glad to know that the video has helped you fix the issue.
@johnrambot
@johnrambot 8 лет назад
Just bought the hp 23in all in on touchscreen comp. yesterday with the blue receiver in the mouse and can't sync mouse or keyboard to comp. I must have the latest version mine is diff. both mouse and keyboard don't have that blue switch on the back of them. How do you sync then?
@DavidGodfren
@DavidGodfren 3 года назад
Is there any way to switch off the keyboard to save battery?
@HPSupport
@HPSupport 3 года назад
+David Solomon Nope. There is no option to switch off the keyboard.
@abeley1056
@abeley1056 8 лет назад
GOD BLESS YOU 50 YR OLD MAN
@HPComputingSupport
@HPComputingSupport 8 лет назад
+Abeley You are very welcome.
@slayzvenomous4607
@slayzvenomous4607 3 года назад
Are you assuming his gender? Lol
@billions50
@billions50 2 года назад
Thank you greatly
@HPSupport
@HPSupport 2 года назад
+Mr. Billions Glad to know that the video was so useful to you!!
@laquitamccullough9138
@laquitamccullough9138 5 лет назад
Easy to follow. Great instruction nice clear voice. Thx Happy Holidays :)
@HPSupport
@HPSupport 5 лет назад
+La Quita McCullough I am glad to know that the video has helped you fix the issue.
@nopenever8712
@nopenever8712 3 года назад
@@HPSupport bro the one I have doesn’t have that
@WHITEDEATH7
@WHITEDEATH7 2 года назад
Hello i would like to know the model of the mouse because i had the same mouse and i cannot find it online thank you.
@diluvjayant8493
@diluvjayant8493 4 года назад
thankyou sir i am just typing this with my HP same model keyboard. thanks for help
@HPSupport
@HPSupport 4 года назад
+Diluv Jayant I am glad to know that the video has helped you fix the issue.
@ludleik
@ludleik 4 года назад
I've had my computer for at least 3 years and I never knew there was a secret panel! feel kinda stupid now haha
@HPSupport
@HPSupport 4 года назад
+Liveliser I am glad to know that the video was very useful to you.
@t_without_sugar
@t_without_sugar 6 лет назад
hi, my mouse is working but the keyboard is not . i have checked the batteries they are good and i have the blue one
@HPComputingSupport
@HPComputingSupport 6 лет назад
+wild life Please follow the guidelines in this document to fix this issue: hp.care/2oyK75z
@talkingben7010
@talkingben7010 6 лет назад
WILD LIFE SAME
@user-vp1fs8dr5s
@user-vp1fs8dr5s 6 лет назад
i have the same problem
@HPComputingSupport
@HPComputingSupport 6 лет назад
+Aki Use the steps in this document to set up your wireless input devices, charge a rechargeable keyboard, increase battery life, and solve a wide variety of keyboard and mouse issues: hp.care/2p9KIxO
@HPSupport
@HPSupport 5 лет назад
+Ghost Rider Did you try the troubleshooting steps here: hp.care/2p9KIxO
@joshuamangnall
@joshuamangnall 5 лет назад
I lost the receiver, but I have a dongle. Will that work for the mouse or not?
@HPSupport
@HPSupport 5 лет назад
+PizzaMan48 The sad news is no receiver no connection and you need a new set.
@kentshebelut3137
@kentshebelut3137 5 лет назад
thanks the best presentation,,,I have Watched !!!
@HPSupport
@HPSupport 5 лет назад
+Kent Shebelut I am glad to know that the video was very useful to you.
@warhammer2162
@warhammer2162 7 лет назад
Are wireless keyboards secure or can someone with there own HP or other receiver, log the keys I pressed? how many different channels are there someone would have to go through to search for mine, or are keyboard and USB receiver encrypted to a unique device and receiver pair? Obviously for passwords, i'm concerned, There were no instructions mentioning security at all. I have a HP keyboard k2500 and I am happy with it, though I would like to know if i can secure it at all for my online banking etc.
@bengrizzlyadams6187
@bengrizzlyadams6187 5 лет назад
STAY AWAY ITS SHITE
@brianfordhamm2740
@brianfordhamm2740 Год назад
Some HP keyboard and mice sets don't have the connect button, for example, the HP Lifestyle one. It might use other methods, like a hidden pin behind an info sticker on the mouse which you need to connect with a paperclip, pressing all three mouse buttons and then turning it on to pair it with the receiver, or pressing and holding F2, F3 and F4 buttons on the keyboard and then turning it on. But I don't know for sure.
@HPSupport
@HPSupport Год назад
Hi Brian, thanks for contacting! I understand that you need help in pairing wireless keyboard and mouse. I will do my best to assist you. May I know the complete model number of your mouse and keyboard? Please let us know. Binu - Social Media Tech Support
@tawfikhamdi2020
@tawfikhamdi2020 Год назад
I have same problem in connecting hp 330 wirless mouse and keyboard , as keyboard not connected , Appreciate your help
@hectorhernandezcamacho8971
@hectorhernandezcamacho8971 2 года назад
I have a touchsmart whit mouse and keyboard but this process does not work for the keyboard, but it so for the mouse, my keyboard is a KG161 and the dongle is an RG0983, what do you recommend? I know that the keyboard works because I have two computers (same model), and in one this process works but in the other one it doesn't ...
@HPSupport
@HPSupport 2 года назад
+Hector Hernandez Camacho Please refer to the instructions mentioned under this document to fix this issue: bit.ly/2lIQndc
@yousoppu601
@yousoppu601 3 года назад
5:30 i tried doing that to my pc but it does not slide like that, i think its cus the model. (i have the HP all in one ENVY 23)
@HPSupport
@HPSupport 3 года назад
+abdellah jannah Please refer to the instructions under this document to fix this issue: hp.care/2oyK75z
@adamkstevens
@adamkstevens 2 года назад
You're a saint.
@HPSupport
@HPSupport 2 года назад
+Adam Stevens Welcome!!
@chrisgonzalez4469
@chrisgonzalez4469 8 лет назад
i connect it and it says its connected and works fine but nits not typing the onlything i could do is put up thevolume from the keyboard
@HPComputingSupport
@HPComputingSupport 8 лет назад
What is the model # of the computer and the operating system installed?
@CriticalCrazy
@CriticalCrazy 8 лет назад
I have a problem with my "W" key, in particular. Whenever it is pressed, it makes an annoying buzzing noise, and vibrates. I usually play games which require it to be pressed, so this buzzing's constantly making my finger cramp. When I looked this problem up, they simply said to ask for help from a support number, but being the little child I am, I don't wish to call anyone. Is a wire somewhere screwed up? Or is it my computer trying to tell me somethings wrong? If it's just a warning, could you tell me how to turn it off?
@HPComputingSupport
@HPComputingSupport 8 лет назад
I would need some more information to be able to help. What is the model# ( ow.ly/4nvBIB ) of the computer and what OS is installed ( ow.ly/4naPDe )? Also what is the model of the keyboard you are using that is doing the vibrating and buzzing? Normal computer keyboards should not be doing that, so I need to know what exactly it is.
@brandi2883
@brandi2883 4 года назад
I have a Logitech wireless keyboard I'm trying to connect to an HP Laptop. It has an on/off button that you slide and a small port with no light. Am I going to need a flash drive to get this to connect? I've tried everything even went to my settings to connect it thru Bluetooth. Am I doing something wrong? How long should it take to connect cause it was taking forever for me. I only have 1 USB port and my laptop transforms into a tablet.
@HPSupport
@HPSupport 4 года назад
+Brandi Silvers Please perform the steps mentioned under this document to fix this issue: hp.care/2oyK75z
@suekachote
@suekachote 4 года назад
Thank you very much. This worked...
@HPSupport
@HPSupport 4 года назад
+suekachote I am glad to know that the video has helped you fix the issue.
@sheglahs
@sheglahs Год назад
Micro receiver 😬almost threw it out ! Ty
@HPSupport
@HPSupport Год назад
Hi Dawn, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
@HuntingHorn
@HuntingHorn 6 лет назад
can you connect a keyboard you got with the computer with a new receiver?
@HPComputingSupport
@HPComputingSupport 6 лет назад
+saddness0806 I wish it can work but unfortunately it does not work.
@bassamalkhateeb1039
@bassamalkhateeb1039 4 года назад
Thank you so much. That was really useful to me.
@HPSupport
@HPSupport 4 года назад
+Bassam AlKhateeb I am glad to know that the video has helped you fix the issue.
@eeyvrcs
@eeyvrcs 4 года назад
I've got the KBRF7171 keyboard (the one on the right, which he's pairing at 2:50). It has 3 LEDs (Capslock, Numlock, and top-right corner above sleep key). Can someone tell me if any LEDs turn on when batteries are inserted, or when connect button is pressed, or when the pairing is successful. I'm trying to figure out if I've got a bad keyboard and I'm just trying to find out if any of the LEDs turn on (solid or blink) before or without it being paired. Thanks.
@HPSupport
@HPSupport 4 года назад
+eeyvrcs Press the blue Connect button on the bottom of the mouse or keyboard and hold it down for 10 seconds. Synchronize the wireless devices as follows: Turn the computer around and find the wireless receiver on the back. Pull down on the USB receiver to unplug it from the USB slot.
@eeyvrcs
@eeyvrcs 4 года назад
@@HPSupport Did you read my comment? Sorry but I'm not asking how to sync a keyboard/mouse. I'm asking if there is a way to tell if the KBRF7171 keyboard itself is working properly? If the keyboard is not working properly it's not going to sync no matter what you say.
@MrSharkBait561
@MrSharkBait561 4 года назад
I'm trying to connect my mouse and keyboard to my MacBook Pro, I was able to connect the mouse but the keyboard wouldn't connect. I changed out the battery and tried connecting it again, but only connected for a few seconds. This is the keyboard with the black USB that you were showing.
@HPSupport
@HPSupport 4 года назад
+MrSharkBait561 If a wireless keyboard does not respond, check for connection and power issues as mentioned here: hp.care/2oyK75z
@johnrambot
@johnrambot 8 лет назад
Plastic tabs are out and tried new batteries not working still. Tried taking batteries out and putting them back in, receiver as well.
@HPComputingSupport
@HPComputingSupport 8 лет назад
Please review the "HP PCs - Wireless Keyboard and Mouse Troubleshooting" document ( ow.ly/5KPa301rX6p ) to ensure you have completed all the troubleshooting steps.
@vallee3140
@vallee3140 2 года назад
dont know whether anybody can answer this , have the HP all in one, but hate the soft Keyboard ,can that be altered if not can I sync an Anker Keyboard and Mouse instead.
@HPSupport
@HPSupport 2 года назад
+vallee HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
@osirisscorpion
@osirisscorpion 8 лет назад
Is it possible to sync a mouse and keyboard that were supplied with separate receivers? Basically one receiver has been misplaced. Neither have the sync button such as the ones in the U tube clip.
@HPComputingSupport
@HPComputingSupport 8 лет назад
+shelly bear It really comes down to the individual device, manufacturer, and type of wireless connection between the devices. If there is not a Sync button, it is far less likely that they will work with the other receiver.
@abhinav.mp4
@abhinav.mp4 2 года назад
I have HP Pavilion 23-q141 and the keyboard came paired with the computer, but now I hard reset the computer and the computer cannot detect the keyboard anymore. The keyboard does NOT have a button on it. How can I fix this?
@HPSupport
@HPSupport 2 года назад
Hi Abhinav, thanks for contacting! I understand that you are experiencing an issue in pairing wireless keyboard. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ZFGGAu Binu - Social Media Tech Support
@spit75d
@spit75d 2 года назад
Is there any way, (any combination of hardware) to pair this keyboard with an Android smartphone?
@HPSupport
@HPSupport 2 года назад
+spit75d The steps mentioned under the video are tested on HP computers. We would not be able to comment whether it would work on other devices.
@hecticmorph8187
@hecticmorph8187 6 лет назад
Awesome video!
@HPComputingSupport
@HPComputingSupport 6 лет назад
+RU-vid-SnipingGamer 2981 I am glad to know that the video was useful to you.
@dr.nizarabdulrahman7619
@dr.nizarabdulrahman7619 5 лет назад
hi hp I bought hp wireless keyboard and mouse 200 but in the package, I only found the blue receiver, not the black one can I still fix it
@HPSupport
@HPSupport 5 лет назад
+Dr. Nizar Abdul Rahman Please refer this document to fix the issue: hp.care/2p9KIxO
@produnker603
@produnker603 Месяц назад
how to connect hp 230 wireless keyboard to laptop without a usb cable and i have lost my dongle is there a possibility for me to reconnect it.
@HPSupport
@HPSupport Месяц назад
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in connecting your wireless keyboard as you have lost the dongle. I will do my best to assist you. Once the matching dongle is lost the WIFI keyboard is useless except for salvaging electronic parts. The problem is that the wireless keyboard is bonded by a radio transmission key and frequency to its dongle from the factory. You will need to replace the keyboard. The new keyboard set will have a dongle that is part of the set. You could also use a wired USB keyboard. Regards, HP Support
@produnker603
@produnker603 24 дня назад
@@HPSupport OK Thank you
@angryaquar
@angryaquar 4 года назад
Name for this small nice speaker whith you have on computer please
@ChristinePhi
@ChristinePhi 3 года назад
Wooooo thank you for your help ! I can use the Keyboard :)
@HPSupport
@HPSupport 3 года назад
+Mindset Matters Glad to know that the video has helped you fix the issue.
@suestone6156
@suestone6156 3 года назад
@@HPSupport EXCELLENT VIDEO. I HAVE THE 27' DECLINE ALL IN ONE TOO. I TRIED EVERYTHING. I TOOK THE HIDDEN BLUE RECIVER OUT OF THE HIDDEN COMPARTMENT, MY KEYBOARD HAS BEENSKIPPING LETTERS FOR OVER SIX MONTHS; WILL NOT TYPE LOWER CASE AT ALL. PLEASE HELP1 TYVM
@harshprajapati1159
@harshprajapati1159 7 лет назад
my mouse shows a white light (MG-1451) and my keyboard also does not work(KG-1450).The receiver does not a connect button neither the keyboard or mouse.Please help me
@HPComputingSupport
@HPComputingSupport 7 лет назад
+Harsh Prajapati Please follow the guidelines in this document to fix this issue: hp.care/2sxTbJN
@harshprajapati1159
@harshprajapati1159 7 лет назад
i dont get it.When i start my Computer, i get a message showing keyboard error and say press escape but cant really do anything.I would have an advantage if you guide those steps to me
@HPComputingSupport
@HPComputingSupport 7 лет назад
+Harsh Prajapati The following troubleshooting steps will assist you step by step on how to fix the problem Option1: Device Manager - > Go to Properties of the keyboard ( standard keyboard ( PS / 2 ) - > Update Driver - > Browse my computer for driver software - > Choose from a list of device drivers on my computer - >Uncheck " Show compatible hardware " - > Select just any driver - > for example HID Keyboard - > then restart Now do the same again all over again - > but chose the correct driver (PS / 2 standard keyboard) Option2: There should be an option in BIOS where you can select stop on all but keyboard failures, the only problem is you need an older PS/2 keyboard to get into the BIOS to do it.Please check if you can get a PS/2 keyboard and connect it to your computer and change the settings in the bios. Let me know how it goes and you have a great day!
@timo5416
@timo5416 5 лет назад
HP Computing Support but how do we get into device manager without a working mouse or keyboard
@hannahtse7445
@hannahtse7445 4 года назад
My keyboard model is a Kg-0636 and I did everything it says in the video but it still doesn't work. The light only turns on once I insert it into the laptop.
@HPSupport
@HPSupport 4 года назад
+Hannah Tse thanks for reaching out! I understand that you are experiencing an issue in pairing your wireless keyboard to your notebook. I'll do my best to assist you. Please perform the steps mentioned under this document to fix this issue: hp.care/2oyK75z Let us know how it goes.
@devendrabali6626
@devendrabali6626 6 лет назад
I lost my wireless reciever of #hp classic.. Can u give me any solution for it...plzz..
@HPComputingSupport
@HPComputingSupport 6 лет назад
+Devendra Bali You would not be able to purchase only the receiver. You need to purchase entire mouse set.
@bengrizzlyadams6187
@bengrizzlyadams6187 5 лет назад
BUY ONE WITH WIRE STAY AWAY ITS SHITE
@American_2
@American_2 4 года назад
Can I use this on a different pc by just pluging that bluetooth usb into another pc usb
@HPSupport
@HPSupport 4 года назад
+Dodoyes3 DamDanny Please refer this document to know about connecting your wireless mouse: hp.care/2oyK75z
@Emil12071
@Emil12071 7 лет назад
Omg Thank you so much i love you!!!!!!
@HPComputingSupport
@HPComputingSupport 7 лет назад
+Emil Aspe You're welcome. Thank you for the feedback.
@hildalopez5850
@hildalopez5850 8 лет назад
Thank you Thank you for teaching me
@HPComputingSupport
@HPComputingSupport 8 лет назад
+Hilda Lopez You are very welcome!
@kevingomez3483
@kevingomez3483 4 года назад
Can I use the set with a generic 2.4 ghz receiver? Like other wireless devices or I need a HP receiver? How can I get it?
@HPSupport
@HPSupport 4 года назад
+Kevin Gomez Please refer this document to fix this issue: hp.care/2oyK75z
@marquettahill2067
@marquettahill2067 8 лет назад
when I turned it on it just glows and stays glowing and I don't know what to do
@HPComputingSupport
@HPComputingSupport 8 лет назад
+Marquetta Hill Please follow the steps in the "HP PCs - Wireless Keyboard and Mouse Troubleshooting" document ( ow.ly/VuHPq ). It will walk you through the troubleshooting.
@IceCensored
@IceCensored 4 года назад
​ @HP Support - How do I resynchronise my 'HP Wireless Optical Comfort Mouse' to a small dongle similar to the blue one on the video? Thanks!
@HPSupport
@HPSupport 4 года назад
+Marin Kisyov Please refer this document to know about setting up the mouse: bit.ly/2wyd9sj
@matcha_pandaa
@matcha_pandaa 8 лет назад
thankyou somuch. i love ur video information 😘
@HPComputingSupport
@HPComputingSupport 8 лет назад
+Dian Lestari You are very welcome!
@cesarvigosantosjr
@cesarvigosantosjr 6 лет назад
hp sm-2064 mouse = can i use any HP receiver? original receiver lost... :(
@giorolando
@giorolando 7 лет назад
And in what part I can buy a new dongle? thank you
@HPComputingSupport
@HPComputingSupport 7 лет назад
+GioRolando Since the receiver is factory configured to your specific keyboard and mouse, I recommend contacting our technical support by clicking the link below to get the number for your region: bit.ly/2y9U655 You could also check this link out as well: store.hp.com and follow the on-screen instructions.
@giorolando
@giorolando 7 лет назад
Thank you very much Im calling right now :)
@smartsri7848
@smartsri7848 7 лет назад
Is i want to always connect that usb or as usual as wired mouse
@ret8ktheyoutuber67
@ret8ktheyoutuber67 8 лет назад
pls help me with my no-dongle wireless keyboard but it has a connect button .... also the keyboard model is : KBRF7171
@HPComputingSupport
@HPComputingSupport 8 лет назад
+Ret8k The RU-vidr That keyboard would have a dongle, but depending on your computer, the dongle could be installed in an internal USB port for this purpose. This is often the case with All-in-One type computers. Try following this document and see if it helps: HP PCs - Wireless Keyboard and Mouse Troubleshooting - ( ow.ly/YdARC ).
@carriewhiteman5892
@carriewhiteman5892 8 лет назад
Thx this helped so much
@HPComputingSupport
@HPComputingSupport 8 лет назад
+Carrie Whiteman You are very welcome. :)
@SCARPZ-PAINTBALL
@SCARPZ-PAINTBALL 6 лет назад
it worked thanks
@kirtanjass8032
@kirtanjass8032 3 года назад
I am trying connecting with my laptop and i bought used and have mouse and keyboard how do i connect ...i do not have any dongle given with this
@HPSupport
@HPSupport 3 года назад
+kirtan jass Please refer this document to know about connecting wireless keyboard and mouse: bit.ly/3tdTYOQ
@iAnimate38
@iAnimate38 8 лет назад
My laptop doesn't have synchronization with my wireless mouse... it wont plug in at all. Do I have to buy another?
@HPComputingSupport
@HPComputingSupport 8 лет назад
+iAnimate38 Please follow the steps in the "HP PCs - Wireless Keyboard and Mouse Troubleshooting" document ( ow.ly/VRInr ). It should help you get the mouse connected.
@markolinux8206
@markolinux8206 3 года назад
I have an HP Elite v2 wireless keyboard (one of my favorite keyboards of all time!) with a Link-5 mini-dongle (it has the little asterisk symbol on it) on a PC in my home; and an HP X3000 wireless mouse with mini-dongle that I use on a laptop. They sit about 25 feet away from each other, and I've never had problems with interference. Is there a way to connect the X3000 mouse to the PC with the Elite v2 keyboard and the dongle that's there? That way I'd have the Elite v2 keyboard and the X3000 mouse on the same system. Since that dongle (the one on the PC) is Link-5, I thought that might work. I've tried and tried, and no luck so far. What's "fun" about it is these mini-dongles don't have any status lights to tell whether anything it trying to connect or not. I also tried connecting the keyboard to the dongle on the laptop, but it doesn't have the little Link-5 symbol on it, so I wasn't expecting that to work. Maybe the X3000 isn't "LInk-5" compatible? I could get the complete Elite v2 keyboard - mouse set, but I don't like the mouse that comes with that set. The X3000 works much better in my hand. That's why I'm trying to combine them into a working system.
@HPSupport
@HPSupport 3 года назад
+marko linux Please refer to the instructions under this document to fix this issue: hp.care/2oyK75z
@lolitha__music
@lolitha__music 4 года назад
I have everything here and my monitor works because the home screen to set up comes on. BUT nothing that I type or click reflects on my desktop .... Does anyone know why???? Everything is PC, I have the deluxe PC wireless keyboard, and the pc tower and the mouse sensor. I have a Walmart cheap mouse which isn't hp.... Like what am I doing wrong? I also have all the cords vga and the other one. Idk what's going on... Why isn't anything reflecting on my desktop monitor????
@HPSupport
@HPSupport 4 года назад
+Shay Shay Please refer to the instructions under this document to fix this issue: hp.care/2oyK75z
@joncarlos716
@joncarlos716 6 лет назад
completely off topic here but i have those same speakers from hp but mine doesnt have the hp logo on the left speaker. i don't know why but i feel like its fake idk bought them from amazon
@HPComputingSupport
@HPComputingSupport 6 лет назад
+Jon Carlos I would recommend contacting HP Support: HP Support can be reached by clicking on the following link: 1) Click on this link - www.hp.com/contacthp/ 2) 2) Click on “Continue as guest”. 3) 3) Enter the serial of your device. 4) 4) Select the country from the drop-down. 5) 5) Click on “Show Options”. Fill the web-form. A case number and phone number will now populate for you.
@pankajdhiman565
@pankajdhiman565 3 года назад
How can i connect my hp mouse and keyboard if i have lost my usb bluetooth receiver came with both.
@HPSupport
@HPSupport 3 года назад
+Pankaj Dhiman I am afraid you need to purchase new wireless keyboard and mouse.
@reneeholl8659
@reneeholl8659 2 года назад
The pack up for my keyboard and mouse did not come with the dongle. What can I do to get one?
@HPSupport
@HPSupport 2 года назад
Hi Renee, thanks for contacting! I understand that you have purchased wireless keyboard and mouse. However, it did not came with the dongle. I will do my best to assist you. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support
@reneeholl8659
@reneeholl8659 2 года назад
@@HPSupport I called this link twice - they say they can't find my information even though I've entered it repeatedly on the website. This is ridiculous! How can I talk to a real person?
@elizamaylafontaine8782
@elizamaylafontaine8782 8 лет назад
thank you
@HPComputingSupport
@HPComputingSupport 8 лет назад
+ELIZA MAY manuel You are very welcome. :)
@almanama6466
@almanama6466 3 года назад
This black resiver can use for every keyboard please
@HPSupport
@HPSupport 3 года назад
+al manama If you do not want to use a receiver, consider using a Bluetooth mouse/keyboard instead. ... Instead, this can be accomplished with Bluetooth, another wireless technology built into most modern notebooks. If yours is equipped with it, you can use Bluetooth mice and keyboards.
@ZOKUMUSTD1E
@ZOKUMUSTD1E 8 лет назад
i lost my micro usb is there a way to still use it
@HPComputingSupport
@HPComputingSupport 8 лет назад
If the keyboard and mouse are Bluetooth and the computer has a Bluetooth adapter than it is pretty easy. If not, you would have to try to get a replacement for the WiFi adapter that came with the keyboard/mouse pair. In the end, you may find it is easier to replace the set.
@juanvigil7446
@juanvigil7446 6 лет назад
ya
@noily8974
@noily8974 4 года назад
Same here. I lost my dongle usb receiver, it was cool keyboard, now it's useless then.
@cgcoolio
@cgcoolio 8 лет назад
i have a logitech usb receiver and a microsoft mouse.. can i connect them? i dont know how
@HPComputingSupport
@HPComputingSupport 8 лет назад
I think it would really depend on the devices in question, and what type of wireless communications they both use and whether either of them were tied to a specific device. My guess is that they would not work together unless the connection was something generic like Bluetooth.
@randomwhocares4320
@randomwhocares4320 4 года назад
Hello i have a wireless keyboard that has your logo and am having trouble turning it on im not sure if im missing something can you please help me
@HPSupport
@HPSupport 4 года назад
+Random Who Cares Please perform the steps mentioned under this document to fix this issue: bit.ly/2AFIdKC
@randomwhocares4320
@randomwhocares4320 4 года назад
@@HPSupport it has been fixed thank you
@xxopticphantom-7847
@xxopticphantom-7847 7 лет назад
How do I make my laptop have that desktop? It's an hp Stream Notebook 13.
@masterxgamingyt4611
@masterxgamingyt4611 6 лет назад
I like hp computer
@HPComputingSupport
@HPComputingSupport 6 лет назад
+Shirsendu Roy You're welcome.
@lahuerita2008
@lahuerita2008 5 лет назад
Thank you it worked 😍
@HPSupport
@HPSupport 5 лет назад
+potatolover YEET I am glad to know that the video has helped you fix the issue.
@MrMRASSHOLE999
@MrMRASSHOLE999 8 лет назад
my one is bumped i think when i plug the usb it dooesnt turn oon tthe usb's blue liight dooesnt turn oon im haviing to use touchscreen so my grammar is wrong
@HPComputingSupport
@HPComputingSupport 8 лет назад
+Rage Quits Please follow the steps in the "HP PCs - Wireless Keyboard and Mouse Troubleshooting" document ( ow.ly/WsWu0 ). There is a section titled "Wireless mouse and keyboard do not work".
@carolshipley7449
@carolshipley7449 7 лет назад
thanks it helped me alot😀
@HPComputingSupport
@HPComputingSupport 7 лет назад
+Carol Shipley Great! really glad to know that the video helped and appreciate your feedback.
@ashishbhoir4503
@ashishbhoir4503 3 года назад
Can I get new adaptor for my keyboard and mouse combo
@HPSupport
@HPSupport 3 года назад
+ashish bhoir I am sorry you need to purchase new mouse and keyboard.
@desrykaizer2416
@desrykaizer2416 6 лет назад
THANK YOU!!!!!!!!!!!!
@linossainza-martinez4105
@linossainza-martinez4105 4 месяца назад
what do you do if you have lost your receiver?
@HPSupport
@HPSupport 4 месяца назад
Hi there, thanks for contacting HP Global Social Media Support! I understand that you have lost a receiver. I will do my best to assist you. We do not have an option to provide you replacement receiver. You need to purchase new device. Regards, HP Support
@theofficiallowkeyz
@theofficiallowkeyz 8 лет назад
Please help guys my windows 7 home premium oa black receiver just randomly stops working it will work for 5 mins oh so thenn it stops
@HPComputingSupport
@HPComputingSupport 8 лет назад
+Iamlowkeyz Check out this document: HP PCs - Wireless Keyboard and Mouse Troubleshooting - ow.ly/YdARC
@saturnroundthaglobe
@saturnroundthaglobe 3 года назад
Please help I somehow connected my mouse to it but can't get the keyboard because it doesn't have the button please help
@HPSupport
@HPSupport 3 года назад
+Haru From Wii sports Please refer this document to know about pairing wireless keyboard and mouse: bit.ly/3o9BBqU
@mkm8939
@mkm8939 4 года назад
Can you make to HP Keyboard and mouse to a ps4
@jrJake
@jrJake 4 года назад
I have a touchsmart hp and my keyboard stopped connecting. Please help.
@HPSupport
@HPSupport 4 года назад
+jr Jake Please perform the steps mentioned under this document to fix this issue: hp.care/2p9KIxO
@alfimohammed4411
@alfimohammed4411 6 месяцев назад
Can we use keyboard and mouse separetely
@HPSupport
@HPSupport 6 месяцев назад
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Could you please elaborate what exactly you need to know? May I know the computer you are using? Let me know! Regards, HP Support
@leafyaki1
@leafyaki1 Год назад
Please help me i tried to connect the keyboard but it wont connect to the receiver!
@HPSupport
@HPSupport Год назад
Hi Kira, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your wireless keyboard. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ZFGGAu Binu-HP Social Media Tech Support
@marsbar1965
@marsbar1965 5 лет назад
hi HP wireless keyboard some keys b n / and space are not working batteries ok tried restarting plzzzzzzzzz any1
@HPSupport
@HPSupport 5 лет назад
+marsbar1965 Please perform the steps mentioned under this document to fix this issue: bitly.com/30KBuYs
@Dog_Bark_
@Dog_Bark_ 3 года назад
Can u connect it without the computer chip?
@HPSupport
@HPSupport 3 года назад
+Fat Ass Dog You need the receiver to connect it.
@madhulatha4777
@madhulatha4777 6 лет назад
Thanks for clearing my doubt
@HPComputingSupport
@HPComputingSupport 6 лет назад
+Madhu Latha I am glad to know that the video was useful to you.
@HPComputingSupport
@HPComputingSupport 6 лет назад
+Madhu Latha You're welcome.
@bishopkin6208
@bishopkin6208 5 лет назад
Thx
@HPSupport
@HPSupport 5 лет назад
+cookies are funny I am glad to know that the video was useful to you.
@Stacey_Abrams
@Stacey_Abrams 5 лет назад
can you make a video to show how to connect one WITH A WIRE
@HPComputingSupport
@HPComputingSupport 5 лет назад
+REDRING For USB keyboards and mouse, connect the keyboard and mouse into a USB connector on the back of the computer and for PS/2 keyboards and mouse, you can connect it to the PS/2 connector on the back of the computer.
@mgi1k
@mgi1k 4 года назад
Mine had new batteries theres no sync button i turn it ON it blinks but doesnt work
@HPSupport
@HPSupport 4 года назад
+O Gaming 98 If a wireless mouse or keyboard does not respond, check for connection and power issues as mentioned here: hp.care/2oyK75z
@TahirJamil2007
@TahirJamil2007 3 года назад
Can you please help me i doesn’t have connect button in mouse
@HPSupport
@HPSupport 3 года назад
+Tahir Jamil Please refer to the instructions under this document to fix this issue: bit.ly/2lIQndc
@ykitslux
@ykitslux 3 года назад
Is there anway to connect it without a chip
@HPSupport
@HPSupport 3 года назад
+Its_Trillex Nope. You need the receiver to connect the mouse.
@lovelyyy0291
@lovelyyy0291 4 года назад
It will not work, I press the connect button a lot of times, It can't be my batteries because they are brand new! Please, help me out.
@HPSupport
@HPSupport 4 года назад
+Lovelyyy 0 Please follow the guidelines under this document to fix this issue: hp.care/2oyK75z
@FHDQ8
@FHDQ8 4 года назад
good my owner keybord and mouse is work good
@HPSupport
@HPSupport 4 года назад
+FHD-Q8 I am glad to know that the video has helped you fix the issue.
@ahoffmeister_
@ahoffmeister_ 4 года назад
I just lost the blue USB and now I’m here for an hour or so trying to find what to do Cus they are so SMALLL
@HPSupport
@HPSupport 4 года назад
+FuZe_Creammy 899 There are no other option but to purchase a new one.
@luberies
@luberies 3 года назад
@@HPSupport Where can I purchase a new blue USB?Thank you in advance for your answer.
@akouaviogli3412
@akouaviogli3412 3 года назад
@@luberies They never did...
@Timmytallstories
@Timmytallstories 3 года назад
Did you find a solution. I've lost mine too, after it stopped working.
@texusarmy-fister7697
@texusarmy-fister7697 4 года назад
Still useful information but the receiver no longer seems to work??? Fresh batteries replaced with fresh batteries on my KG-1061 HP Wireless Keyboard. Moved the receiver all around. Repeatedly restarted the computer. There seems to suddenly be an issue with the receiver that shows up as a message about issues with a USB device. I'm not sure why this would happen. There is no internet connection for updating anything, other than a very slow and weak hotspot off a cell phone that's using the biggest cell amplifier on the market just to have any kind of signal in the house... Limited to a bar or two at best, with direct Line of Sight AND within 8-10 feet of the amplifier's broadcast antenna. So, it's not like something updated and even if it did, it shouldn't affect the receiver and keyboard. The various usb slots all seem to work fine... just not for the receiver. The receiver does toggle the system's audio notification upon insertion and removal. It is a black dongle but there is no light coming on and I can't recall if there ever was; I certainly didn't notice any light nor is there any visible LED. I'll keep playing around with it and see if I'm missing something. I'll try cleaning it again, etc, but certainly appreciate any tips that anyone, including HP might have for me. Prior to this, it worked fine until the previous use, where I restarted the computer and it was in synch. This time, nothing has worked. The computer gets used for a single task, once every week or two... until there's internet available here; most likely via Low Earth Orbit Satellite (LEOS)... but that task really could be easier with a keyboard instead of an on-screen keyboard.
@HPSupport
@HPSupport 4 года назад
+Tex USArmy-FISTER I am sorry if it is not working then we do not have the option to replace the receiver. You need to replace the mouse.
@Hyraxious
@Hyraxious 4 года назад
it isn't recognizing my mouse it the USB for the mouse but it won't connect please help.
@HPSupport
@HPSupport 4 года назад
+Greeny RBLX Please perform the steps mentioned under this document to fix this issue: bitly.com/2qPe0E8
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