We worked with this customer on the phone. We discovered some of the Mete/Rival magazines have an issue. Sanding the part down is a quick fix. In the gun world, making small adjustments happens. We offered to take the part back AND sent a return postage-paid label. We are willing to send him a few of the plastic plates so he can get one that works for him. He has not responded. Not sure how we are supposed to make this customer happy.
Just found out that we have a fixed part to send this customer if he wants it. We always take customer concerns seriously. His issue led to an immediate fix. Wish people would not assume a company doesn't care until they are given more than a few hours to figure the issue out.
