The Chevy Bolt Buy Back Department is having “Technical Difficulties” 

I’m sorry to hear that you are not having a good experience so far. Unfortunately yes, they do seem to be having system issues right now, along with probably a lot more people asking for a buy back now than they were in June. I do absolutely recommend using the messenger system vs calling because that, in my opinion, is far less intrusive. Sitting in a chat window for 3 hours, while inconvenient, is far better than sitting on the phone for 3 hours in my opinion. Good luck with your buy back process. I will say that once you get connected with the individual who will guide you through the rest of the process, the communication seems to get much better.

@@wrenchingfool5284 How does one actually access the messaging system? Going to GM and Chevy's "Contact us" pages just takes me on a loop through FAQs and support videos :/

Great to hear! Good luck.

Is there anything, in particular, that you feel helped your case? I got denied my first time around, and I can’t, for the life of me, figure out why I got denied while others have been approved.

@@connorholm6463 My guess - and it’s only a guess at this point - is that my VIN may be in that group of late 2028/2019 builds Chevy believes may be especially vulnerable. I live in the Hollywood Hills, a recognized fire area, so that could be a factor as well.

@@kengreenberg thanks for the reply! I just assumed we were all in the same boat…I didn’t realize some recalled 2019s were more vulnerable than other recalled 2019s. If that’s the case, it frustrates me that GM is only approving repurchase agreements because certain vehicles are more vulnerable than others rather than approving the agreements because of the almost 10 month long inconvenience that we are all facing. I just want a car that isn’t at risk of bursting into flames. 10 months is too long! It is especially frustrating because, where I live, that extra 10% of range is consistently enough to get me home. As a result, I always have to charge at a public charger if I’m going to be doing a long drive…so there are also financial implications. Anyways, I’m in the process of having GM reevaluate my case, so we’ll see!

It’s Gona be a low ball price for sure…

The newer batteries are also recalled now. Looking at UP TO TWO YEARS until my battery is replaced according to my dealer "we cannot give you a more accurate timeline because we currently don't have any replacement batteries"

Sorry for the late reply. I’ve posted some updates to this, but no, I’ve not received the new EUV yet. Should be coming January 2022. Thanks for watching!

Sorry for the late reply on this. Repurchase offers are highly dependent on your particular situation, as well as what state you live or purchased you vehicle in due to their lemon and consumer protection laws. Basically, I can’t give you a real answer to your question because there are far too many variables. Good luck!

Sorry for the late reply here. Your experience with Capitol Chevy is interesting to hear. Maybe after dealing with my difficult case they decided not to deal with any others, but I’m glad you were able to find another dealer to work with you. The response you got from Capitol sounds like the response that I got from just about every other dealer I spoke to. I’m still waiting for my new EUV. I’ve posted some updates since this video. Good luck with your trade.

Buy a Tesla instead...the engineering is a DECADE (at least) ahead of anything GM has to offer. They still have an "off menu" RWD single motor Model 3 available for $35k. Or wait for the "Model 2" or whatever they are going to call their $25k vehicle.

Sorry for the late reply. I’ve posted some new updates about this process.

Good luck (I really mean that, not sarcastically). My mom just got her Model 3 after 4 months of waiting (and settling for a different interior and exterior color).

You may have to wait a few years for that lower priced Tesla model

@@jamespaul2587 Really? How disappointing 😔.

@@wrenchingfool5284 Yes, we in Europe get ours from China now. Better build quality and they can deliver. Sorry, you have to wait for now till your UAW workers are all satisfied.

@@jamespaul2587 Yes, at least 25 years until the UAW generations have gone extinct. Then you may be allowed to reimport some from China. I hope we see the first ones in 2022 in Europe! Would be a nice contrast to the VW ID3 and Renault Zoe.

I’m not sure what will happen with the repurchased Bolts. I may ask this the next time I contact my repurchase coordinator. I suppose the answer ultimately depends on GM’s confidence in their fix and whether it is cheaper for them to recycle the battery and scrap the car, or “repair” the battery and resell the car. Technically, since the vehicle currently has an open safety recall that has not been performed (the most recent one) I don’t believe that GM can resell it at this time.

@@wrenchingfool5284 Are they going to bury them in the desert? 😆

They probably bust a Ev1,Crush Them 😬

Nothing wrong with the car otherwise, so I would expect a resale after an approved replacement battery - if necessary - is installed.

Cars that other manufacturers have bought back in the past have typically been scrapped (think VW dieselgate, Toyota trucks where the frames rotted out, etc.) but may of those buybacks were because the cars were basically unsellable. Not sure what will happen in this case, but I do know that if the cars are scrapped, the batteries will be recycled. Lithium batteries can’t be scrapped.

Not sure, I try to take things at face value as much as possible. It sounds to me like the Reacquired vehicle management team (those who are dealing with buybacks) is a very small team, maybe only a handful of people, and they might be working remotely right now. Not really sure.

Honestly that’s why I initiated the buy back process in the first place. GM’s “final remedy” was an obvious sham from the very beginning in my opinion. It was an effort to “manage the risk” and reduce their costs rather than actually fix the problem. The Biden summit was kind of a slap in the face for EV supporters honestly. Their snub of already established EV manufacturers like Tesla and VW was clearly just an effort to appease the UAW, since Tesla and VW use non-union labor. That’s a topic in and of itself, but it’s just more typical politics. All about your supporters and those putting cash in your pocket, not about the best interest of the people.

I'm in California and bought two used bolts in cash from a dealer. They will refund only what you paid for the vehicle used and additionally they subtract mileage you put on the car since you bought it. I have no problem paying for mileage on the vehicle but I really would like to do an MSRP swap into a 2021 or 2022 bolt. The problem is they will only pay you MSRP if you are the original owner. So for me to get a 2021 or 2022 bolt I would have to kick in essentially $16K or so for each replacement... Why would I put more money into a GM product to solve their problem. I get that it's a newer car and I'm willing to pay for my mileage usage but I shouldn't be responsible for the cost of upgrading to a newer year car since I'm basically forced into it here. So we would only get what we paid into them. Essentially with this repurchase program we would be trading in two 2017 bolts for a new 2022 bolt. Some would argue it's fair we only get what we paid into the car but really, that can't get any remotely equivalent electric car for that price. We paid around 17K for each car and if we got that back there is no electric vehicle we could buy today with similar range and capabilities for that price. We decided to keep both our bolts and risk the statistics. We charge them outside and away from the home and use them still as normal. If they blow up... Just another case on GMs hand and insurance will pay out the vehicle. It's unfortunate they can't make it right. I will never buy a GM product again after this experience.

@@jacobdykstra8499 that take my idea of buying a used bolt and getting them to buy it back for the value of the new msrp i guess at worse they switch a new battery into the car because of the recall So at worse if i buy a used bolt check the vin an it had a recalled vin they replace the battery

@@rickwagner1686 nice try! They aren't replacing batteries either. They are using the same software as their second recall to identify problematic cells in the battery pack and replace them. So they third recall is the same as the second recall and they are not replacing batteries.

I had heard that they have a different team working on CA Bolt buybacks. Probably because California is practically like a different country regarding consumer protect laws, among other things (for better or for worse). Good luck!

GM is making plenty of money selling $80k trucks and SUVs that cost them a small fraction of that to build, so I’m not too worried about GM losing money on Bolt buybacks. Besides, electric cars are coming on a mass scale whether manufacturers are ready or not, so this is really an opportunity for GM to make some good press out of a bad situation. So far they’ve really failed at that on a wide scale, but I think there is still time for them to turn it around. We’ll see if they actually do.

@@wrenchingfool5284 It'll be almost one third of their profit for 2021 if their numbers are to be believed. Not chump change. Gives the ICE proponents on the board more ammunition.

Never! Bolt EUV costs 41.485,-- and Model 3 costs 34.190,-- Of course you must buy the much much MUCH better Chevrolet EUV! I mean you MUST buy American! Built in Mexico and dsigned by koreans and the batteries come from somewhere but its really all for american UAW workers benefits. Maybe not all. But most of it anyway. Yes. fer sure!