Taramps are one of the brands I have the most respect for in the 12v audio industry. Not only are they pursuing the hard and expensive task of developing their own bespoke amplifier circuits from scratch, something that you do not see from almost all of the brands that get nuthugged on the forums, but their customer service and contactability are impeccable. When i was first starting to learn amplifier repair, I came across a Taramps HD10k that needed a replacement control chip. Since these are programmed by Taramps in brazil I could not source this elsewhere. I didnt hold out much hope, but on a whim I reached out to them, as a complete nobody and stranger to them, asking if it would be possible to PURCHASE a replacement chip and how much shipping to the UK would be. They replied quickly and asked for my address. The next thing I know, I have received not one, but TWO replacement chips, along with a full kit of mosfets, gate resistors drivers and diodes COMPLETELY free of charge! No questions asked, just here you go, here are the parts to get our amp up and running again like new, at our expense. Unbelievable, and a stark contrast to the experiences I have had with other audio companies even as an authorized dealer. I know that this attitude to customer services extends to warranty and returns, with Taramps being extremely generous and relaxed if you ever encounter a problem with their equipment irregardless of where you bought it from or how you had it wired up.
8 окт 2021
