Tips for MUAs on How to Deal With Difficult Clients and How To Keep Your Clients Happy. 

I also want to add... Clients that want that J Lo or Kim K glow often neglect the fact that these people also spend a ton on skincare and facials. people need to understand makeup can do a lot but it can't make up for years of neglect or insufficient skin care. I haven't mastered how to get that point across but it is important.

I know a watched this a couple times but I want to share my story,, I am a newbie MUA here in the Philippines and I had a 1st bridal makeup booking.. and actually the 1st ever difficult client in my entire life.. I was sweating when I was doing her makeup.. She likes this and that.. She said she wanted a natural makeup look , however I need to amp up the makeup a bit for photography session.. I did her makeup by 8am and the ceremony was 3pm.. I was so red and I want to quit that day.. but guess what??? She did a review and gave me 5 stars for having an excellent service and a lot of people knew it and they kept recommending me on other bride-to-be’s.. It was such a whirlwind experience for me and I will never forget that.. The bride and I are facebook friends now.. Thank you Angie for your lessons! I am truly grateful to know your channel.. I learned a lot and will always keep your tips in my mind.. 😘😘😘

One of the most requested things I get is for huge dramatic eyes and gigantic lips from people that have no lid space or very thin lips , these women for the most part know their limitations and it's almost like a challenge to see what you will say so I feel that being honest shows your professional advice is something they can trust and then suggesting a nice lash or lip plumping gloss as alternatives instead of trying to create a unrealistic look will usually satisfy the client

This is great! I operate with the philosophy that "why?" and "no" are dirty words that I would never say to a client. These two words immediately put people on the defensive which is totally the wrong place we want our clients to be in. Love your videos, many Thanks ❤

I just wanted to say, I'm in college to become a professional make-up artist, and our teacher has recommended your videos at least 10 times in the last two semesters! And, having watched more on my own time, I totally get it.

sooo awesome that your video reached CRC!! Hopefully they change things up.

I was hoping you would touch on how to professionally set boundaries or even how to bow out if a client is abusive. I've never had it happen but I've heard horror stories of clients who try to dictate every step of the process or otherwise try to order you around... even folks using foul language. Have you had someone step over the line?

As a Physical Therapist for 20 years I’ve worked with so many people with so many different personalities. Pain can also bring out a negative energy from people and so they are not always at their best. I try to remember every day: YOU ARE RESPONSIBLE FOR THE ENERGY YOU BRING TO A ROOM. I can do my part every day to lift a room and remember that their energy is their own and not let it affect me.

I love your channel actually. I haven't seen any other person who is that much helpful about getting into the business of makeup artistry. I'm a starting makeup artist from Egypt and I've learned so much from your videos.

Yess!! I had this as a suggestion in one of your previous videos! Thanks so much for coming through and answering so many of our questions :)

you’re such an amazing instructor! I love your channel ❤️❤️❤️❤️

I'm so happy that you made this video Angie!! I truly appreciate all the effort and passion that you put into your videos. I really needed this one.

You are so helpful to us who are trying to finds ways to get our foot in the door in a professional way and with as much knowledge as possible. I was actually looking at the Camera Ready site today and found no way for me to get the pro card, reducing my chances to start a pro kit with products I have come to love (or at least unable to buy all I want at once)! I hope changes are made in order for aspiring MUA to be included in the opportunity! Thank you for your videos!! Ina

You are so amazing! Im so glad I found your chanel :) im starting as a makeup artist this is really helpfull.. keep it up xxx

I have a picky client this weekend which makes me sooooo nervous but this video definitely help i always watch your videos before a client when i feel uneasy! thank you

Lovely video, love listening to all your tips and advice. Its a really nice refresher :)

Angie, I am so thankful to you and for all your tips!! I tagged you in a few of my instagram pics of clients that I have had. Hope you have a wonderful day & night!

as usual, you upload a video right when I need it!!! 💜💜💜

Your videos are so helpful!!!! You seem such a nice person that I would love to meet you in person. So level headed and breath of fresh air I must say :)

I am probably late on the game here but it makes me sooooo glad to actually watch u make a difference in this industry. Since your first video Ive been thinking “why isn’t she teaching at a school?” Ur content is soooo top notch! This last week was kindly invited to get to know a school where I could possibly teach... and girllllll! I get it, ur too generous, too genuine and I am glad ur here! All I wanna say is thank you and keep up the good work, I’m always cheering for you

Another INCREDIBLE video!!! Thank you Angie! Ps. I've just started in my own makeup studio within a busy hair salon in Sydney, and soooo much of your information has helped me so much! xx

Hi Angie! Best videos available--so helpful. You have a wonderful personality, a great deal of knowledge, and your organization of the content makes it easy to digest and enjoyable to watch.

All of your videos are very informative and extremely helpful! You are doing a great job, keep up the good work!!!❤️

Thank you Angie for your time !! you made my wednesday SO much better !!

I loveee your videos!!!!!! 💕 you explain things so well which i really appreciate. Thank you 😊😊

Communication is key! I completely agree with showing the client the progress that way they feel more comfortable, especially when it comes to the eye look.

Angie great advice for making appointments go smoothly. Offering alternatives and suggestions that you know will work better is key. The bottom line is to get the client to feel comfortable with you and to trust your skills and judgement.

Notification crew!! Love you Angie 😍

I have seen two types of Makeup Artists in my country, those who are really passionate about applying makeup on a face other than their own and those who are doing this job only because they don't have any other choice and opening a tiny salon in the corner of a street is what's left for them (and it even shows in their work how careless and half-hearted it is). I don't know about the second type but I know those who are really passionate about this work have come to a point where EVERY face appears beautiful to them, even if that person is super self conscious and not at all comfortable in their skin. I know doing other people's faces have made me realize how unique and pretty each face and every complexion is!

New Subie. I am in makeup school and your channel has been very informative and helpful to me. I've watched a few of your videos and I've learned quite a bit and your information has helped me understand things, tips and tricks more. I subscribed from both of my channels. Bright is the other one. Please keep sharing the knowledge. Thank you.

I love your videos🙏 so informative and to the point. Please could you do a video about confidence issues/building as a Makeup up artist. x

Thank you for making this video. I really needed this ❤️

I needed this tonight! ❤️

This is great news with camera ready cosmetics!! Yay!!! This is why I enjoy your videos. So informative. ❤️

You are such a good educator xx

when i’m around rude clients i star panicking and the looks always go bad the more they start being frustrating 😔 it’s like i can’t vibe with them and i try my hardest to keep my calm and i can’t focus properly on the makeup i definitely need to start work on this in a more healthy way

I love your channel so much!!!

Another awesome video Angie! Thank you 💖

Great video! I feel like the kinder I am, and the more I give the more some clients will take. They'll spend a fortune at a Salon but think for some odd reason or just do not understand that freelance workers should do budget bridal. It gets exhausting explaining costs and when you do some do not seem to care.

Angie thank you SO much for this video ❤️❤️

My Makeup Guru n guide!

Yes girl!! You help me so much!!

Super useful. Again you are on point Angie. Thanks. Kisses.

Hey Angie! I have a question about MUA attire, you may have already answered this in a previous video but I can't recall. Do you think it's appropriate for makeup artist to show up to an on location job with absolutely no makeup on? I personally always wear at least a fresh face of makeup because I want to look professional. I've over heard clients discuss this topic and it was interesting. One person said "yes the MUA should wear makeup because they're representing their work and they should look presentable" and the other person said "as long as the makeup they do on my face looks great, I don't care if they have any on." What are your thoughts/opinions?

thank you! other people commented on questions that I had. one being is a contact used to do makeup for non bridal events ie: prom, New year's etc...

thank you!!! Btw, your videos are great and you are beautiful!!

Hi Angie! I love your videos! I was wondering if you could please do a video on MUA etiquette while doing a client's makeup. I was wondering if you should be quiet and work or if you can talk casually to a client. I don't want to rude or come off as withdrawn or antisocial, but I don't want to be overly talkative and get on my client's nerves. Thanks for doing these videos! You've taught me so much! Please keep making them!

I would love to see a scenario specific video. Great video! So helpful

I recently did a day of the dead face painting job as a MUA, so totally out of my zone to begin with, and one lady literally CRUSHED me by saying in front of me that she just didn't like it, and no matter what options from my kit I kept trying to correct it with, always checking with her first to make sure she was okay with it, nothing would please her! It simply hurt my spirit as a creative artist and individual! I was left with a crushed spirit and no tip.

hi angie, love your videos and I wanted to know whether you could do a video focused on the financial side(e.g taxes etc) of being a makeup artist.

You are so helpful

Thank you so much

My clientele is mature women that don’t wear makeup and i definitely have growing to do as an artist but i get confused when people who don’t even like makeup sit in my chair. It feels like nothing i do can please them.

yay mary!

Could you please do a video talking about the same topic, but for problematic photographers? Like not getting the photos you worked on.

love you Angie

Hi Angie! Very helpful video. One thing I've noticed is that some clients will insist that I use some of their products. For me, a big part of ensuring that a makeup application goes smoothly is familiarity with products. I may not know the best technique to apply their foundation, their moisturizer may not look nice under makeup, their eyeshadows may have a lot of fallout that I'm not expecting, etc. I am perfectly fine trying these things out during a bridal trial so I can learn how to work with certain products I may not be familiar with, but for a normal makeup application, how would you deal with this? I am perfectly fine using lip products or mascaras they may bring, but it gets a little tricky for me with foundation, skin prep, powder, and eyeshadows. I have also had clients show up with makeup already on and say to me "I'm in a hurry, can you just apply the makeup over top?" This drives me insane because I know the outcome will not be up to my standards. How can I deal with this in a professional manner? Thank you!

I loveeeee ur videos ❤️❤️❤️

🙌🏼🙌🏼🙌🏼🙌🏼

I had a client last night who accused me of giving her cold sores. I used a brand new foundation (she complained my shades weren’t suitable) and a disposable brush. I was previously a dental assistant and am fully aware of cross infection. She will not stop harassing me. I informed her that I bought new products for the entire face for her specifically and she is just not understanding that I adhered to her requests prior to her makeup. I am just feeling completely lost and lacking confidence due to her demands and accusations. I provided her invoices of the new products and she is still insisting I did this to her. I’m so like 😭

Thanks for the awesome video Angie! You should get a P.O box so we can send you fan mail and thank you cards!

Hey angie love love love ur videos! I need your advice! I have recently started freelancing and I am not yet feeling confident about my work plz give me ur advice/suggestions on how to deal with it and how can I grow and improve upon?

I wanted to get your thoughts My sister was getting married and her makeup / hair person was unable to do me and my mom make up . She could only do my sister for the wedding . A Hair stylist ( we have many mutual friends) that I recently went To for a Brazilian blowout, i texted her if she knew anyone that did Pakistani bridal party make up . She said she did but did not have any photos . Her personal make up always looks great .I texted that I want more natural make up . I needed a blow out for my hair and full make up on the natural style . My mom's make up only natural style as well but toned down even more . I asked what time I needed to come in as I had to leave no later then 12pm. She said 10am ( this was scheduled weeks in advance) So we showed up a few min before 10am . She finished me by 12pm . I asked her to just do a little make up on my mom and we needed to leave asap. She did not finish till 1pm and that made us super late for family pics . My make up was soooo heavy . My moms make up was sooo heavy . We both looked like drag queens . I had brought my own base and lipstick that matched perfectly . She insisted on using her lip color that was way too dark . I ended up driving and Changing the lip color .my base was not great that she used . The day before my sisters make up artist used my base to do my make up for henna event as she even thought it was better than all that she had in her kit .she was done my hair and make up and my moms make us in less then 90 min What are your thoughts ? I was not happy to rush . My mom even forgot her jewelry. We had to get someone to bring it . I paid her fully with a tip . Also I think make up artists and hair stylist should let clients know how the hair should be washed and any products .. also if they want the eyebrows to be done .

Can you please do a video with detailed bridal make up and show the tips how to do makeup that last all day plz plz plz

Any tips for a mature client like the mother of the bride/groom that wants a dark smoky eye? I get this just about every wedding.

How much is the correct to charge to a client based if we used only quality makeup and are prepared ( actually goes to a makeup school) ... In my country are to many non loyal competition, so is hard to charge what's is fair

Hey, Angie! Do you have any tips for working with clients who want a bold winged liner, but freak out when it's being applied (as in flinching, jumping, etc)? I have several gals who always, always want dramatic wings, but couldn't hold still if they had ten people holding them down.

Where are you Angieeeee? Hope to see new videos of yours soon. ☺️🤍

Such a good video! I had an editorial client where the photographer was working within a particular time frame, but the model would NOT get off Instagram. I told her several times to keep her eyes closed, because when she would open them, the product that I was using just about her eye crease would transfer to her eyelid. I had to go back and fix everything twice. I finally just super lightly was like, “Girl, if you don’t put that phone down, this is gonna take 5 hours 😉 Would you mind keeping your eyes closed so I can set this? Then by all means, you can get back on your phone!” She was like, “Oh shoot, sorry! 😜” We kept it light and everything worked out! Do you have any tips for those clients that can’t get off their phone?

What lip are you wearing?! It looks so niceee

What if a client sends you a photo of the makeup they want then you do it and they say they don't like it Or they ask you to use specific products then complain that they don't look good?

Do you have a video on contracts? Does one make their own?

I have what is probably a stupid question. I have been doing freelance work part time for a few years sporadically, maybe one or two weekends a month. I’ve been looking into doing this more often and “professionalizing” my services. Do I need to have a business license to work as a freelance makeup artist? I have researched this and I can’t find any answers. TIA.

So do u get the pro makeup artist discounts on makeup?

Is it the make up artists job to pluck eyebrows too?

How you deal with a client who write you after 4 days from the makeup application(she liked the makeup then) and tell you to change your career because the makeup I did on her looked horrible and lasted only one hour. When I had dozens of clients who even kept their makeup on over 24 hours and it was still going strong.

I'm a day late but happy that's because I got a new job lol

Question:what are topics you talk to your clients about during your appointments and what are some you avoid. 😁 💜 I bet that would be a good video for your series. The appointments can run longer some times and what do you do with the time "dead air"? When you are a new MUA I think people could run into trouble in these situations. What are good topics? Which do you avoid always? Thanks! 💝

Do you have clients who want makeup application lessons?

This has been super useful! Things you know, but you wonder if anyone else experiences!! x