TIPS FOR TALKING TO ANGRY PATIENTS😠

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Talking to angry patients can be tough! I offer some words of advice and tips in this video!
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The views and opinions expressed on this channel and/or in the videos on this channel are that of myself and not of any educational institution. In compliance with HIPAA and to ensure patient privacy, all patient identifiers in all videos have been deleted and/or altered. The views expressed on this channel and/or in the videos on this channel are personal opinions. The information I present is for general knowledge purposes only.
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Опубликовано:

1 окт 2024

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Комментарии : 29

@paige6094 5 лет назад

I think deescalation is such an underrated skill. They don’t focus enough on this. It can also carry over into other aspects of life beyond your career in healthcare. As far as standing up for yourself and asking for respect I agree. You do need to consider your patient’s mental state though. If your patient has advanced dementia or is under the influence asking for respect may not mean anything to them. It is also often beyond their control. I love this video I just wanted to make that point. 💜 I always see nurses and CNAs getting so offended by patients that can’t control what they say or are very agitated when they don’t have control over their emotions and it doesn’t help to be so firm with them.

@Robert-wj3mj Год назад

Did you ever wonder why patients are angry? It could be drugs it could be alcohol, no, it’s miss treatment and a loss of independence and all the patient wants to do is get out of there, nurses 10 to be bossy, argumentative, bullying…

@loveydoveyyouable 5 лет назад

Im not a nurse, but I work in retail and I have came across angry people and one thing I would like to say is to try your hardest to not let that angry person ruin your day or make you upset, and when I am dealing with a angry customer i try to see it form there shoes to best understand how to help that person.

@pickles9440 9 месяцев назад

F that, they are just Karen’s of a different color. Why we gotta coddle these wieners.

@marathongirl1000 Год назад

Some of the things said here will piss the patient off more. "I understand you feel upset", "what do YOU want me to do now" will be taken as insincere blow off comments.Especially if you are dealing with psych patients who will see right through that.

@pickles9440 9 месяцев назад

Listening sometimes takes an hour. So what of your other six patients who need their antibiotics or their pain meds or their breathing treatments. Are we to tell them “Oh sorry, had to listen to the freakizoid over there”, so sorry.

@Robert-wj3mj Год назад

This angry patient thing comes up far too often, why do you think that is? Do you ever take time to find out what troubles patients as a whole when I was in the hospital with pneumonia? I did not want to be touched I wanted the Nurse out of the room Hench an argument the day before I buzz the call light for an hour so one day the nurse doesn’t come the next day she won’t leave further frustrating everyone. You’re passive positions are a deception, you’re not as kind a person that you try to reveal…

@theultimatebigmunchkin7109 Год назад

You’re the type of patient she’s talking about. A rude boomer who wants what they want when they want it. You’re in a hospital not your house too bad.

@rebeccalucas6063 5 лет назад

This should go hand in hand with cpi training, going from retail and agreeing with the customer, to working in health care and being neutral is a challenge, great tips!

@pickles9440 9 месяцев назад

How long have you been a nurse, these are Polly Anna answers, suggestions at best. Not real world, post covid, psycho world bull crappola. People be BSC, bat shit cray. This is beyond Karen stuff.

@pickles9440 9 месяцев назад

Yeah, yeah, yeah this all sounds time consuming. Ain’t got time for that shit, trying to save lives not coddle family members and cool clammy foreheads.

@pickles9440 9 месяцев назад

Grab my manager? Manager says bite me, call security, then you look like the “A” hole.

@Robert-wj3mj Год назад

Here’s a new wrinkle, just leave the patient alone and stop trying to create a situation that doesn’t exist

@pickles9440 9 месяцев назад

You’re too cute. Come play with us on med surg.

@SABOREAME68 5 лет назад

Needless to say, I totally agree with you Ashley. Having said that, in the facility where I work we have ZERO TOLERANCE regarding this type of behavior from pt's or staff. Furthermore, the moment a pt. signs in at our facility, a booklet is giving that touches very topic, where they have to sign that they agree not to engage in this type of behavior since the facility doesn't accept verbal or confrontational attack to our staff.

@AshleyLorenaAdkins 5 лет назад

Romano Gitano that’s awesome!!

@aagni100 3 года назад

This facility must be private, however lots of NHS patients love to attack and put their anger towards the front staff.

@SABOREAME68 3 года назад

@@aagni100 Our facility is owned by the federal government.

@iMariyellerz 5 лет назад

It is rough dealing with an angry patient who is also confused. Had a kind of scary experience where I almost got hit so it was kind of traumatizing as a nursing student. Knowing your position in the room is something I really learned that day😳

@colleencolleen44 5 лет назад

Excellent advice! I am not a nurse or student as I am in the ‘thinking about it stage’ but considering I live with a loved but volatile parent....this advice is priceless! Thanks!

@pickles9440 9 месяцев назад

Vent on this!!!!!!!!

@sierrahoward7870 5 лет назад

Do you get angry patients often? Thank you for your videos! We appreciate you!

@gerrimiller3491 Год назад

Sis sweetie🌺I'm a private duty nurse contractor and lord....you are awesome!! I desperately needed your advice

@Dbf1339 5 лет назад

I love watching your videos I'm currently working on getting a ASN then bsn but I feel these videos help me with understanding what to expect and better be mentally prepared.

@sadientra9663 5 лет назад

I love the thumbnail lol

@AshleyLorenaAdkins 5 лет назад

Sadientra haha how’s my form!!? ;)

@derekroberts5931 5 лет назад

Third.

@jmnightingale9055 Год назад

I was in an out of the hospital quite a bit this last year for leukemia, and the nurses kept making me angry by always wanting to put my bed alarm on at night (It makes a lot of noise and signals to the nursing staff when the patient tries to get out of bed). I had zero falls, and I had no trouble getting up and walking to the toilet or wherever, but they kept on insisting on putting on the alarm. Several times I had to get my doctors to intervene to tell the nurses that I didn't need the alarm and to shut it off. That was so frustrating. I know they were following some simple liability rules but it seems they could have done better.