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Unsafe Computer Catches Fire: NZXT H1 Case & BLD Serious Problems 

Gamers Nexus
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We're demonstrating how NZXT's H1 case (or BLD prebuilt) can catch fire, diagnosing the electrical problem, and discussing whether it remains unsafe even with the new screws.
Sponsor: Buy Thermal Grizzly Conductonaut on Amazon (geni.us/1D8Eeq) or Hydronaut paste (geni.us/Fsray)
NZXT RESPONDS: • NZXT Responds to GN's ...
Watch part 2: • NZXT is Irresponsible ...
Please consider buying one of GN's Wireframe Mouse Mats, a high-quality desk-size mousing surface with custom blue rubber underside, blue stitched borders, and a high-quality print with PC component design. This is the best way to support our expensive, in-depth research pieces like this one. IN STOCK & SHIPPING NOW! store.gamersnexus.net/product...
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In this content, we'll feature Steve trying to initially trigger the fire problem described by NZXT in its H1 case, followed by Patrick Stone diagnosing the issue, then Patrick Lathan mapping the PCIe slot electrical wiring. In short, we believe that NZXT is shorting 12V to ground, which can turn the trace at fault into a tiny heating element that ignites a fire. If you have not yet replaced the screws in the riser, please do it immediately -- but we're also concerned that the riser itself remains problematic since we believe there may be an exposed trace in the PCB.
TIMESTAMPS
00:00 | "Oh Sh..."
02:02 | Recapping the Fire Issue
04:15 | Trying to Recreate the Issue Without the Case
06:27 | Patrick Explains the NZXT Current Loop Causing Fires
10:59 | NZXT Shorting 12V to Ground (PCIe Cable is the Problem)
15:00 | Motherboard Tray & Round 2 of Fire Testing
16:15 | Short-Circuit & Over-Current Protections Won't Help
17:13 | Building in the NZXT H1 Case
19:50 | Eureka - We Have Found It
22:46 | FIRE!
24:36 | You Should Replace This Cable
27:38 | 240 Degrees Celsius
27:50 | High Severity, Low Frequency
29:26 | Post-Mortem & Explanation
32:20 | Additional Concerns for NZXT H1 Riser
33:52 | Final Thoughts
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Hosts (order of appearance): Steve Burke, Patrick Stone, Patrick Lathan
Video: Keegan Gallick, Andrew Coleman

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22 июл 2024

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Комментарии : 2,7 тыс.   
@GamersNexus
@GamersNexus 3 года назад
NZXT RESPONDS: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-ZnDWxiFvUtE.html Part 2 is up: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-fjUscSRLwks.html If you have one of these computers or cases, even if you have not experienced fire, please replace both screws immediately with something non-conductive. We would also personally advise replacing the PCIe riser in its entirety and getting rid of the included one in a way that it can't accidentally be used with a metal screw in the future. Please consider buying one of GN's Wireframe Mouse Mats to support us: IN STOCK & SHIPPING NOW! store.gamersnexus.net/products/gn-wireframe-mouse-mat - this is a high-quality desk-size mousing surface with custom blue rubber underside, blue stitched borders, and a high-quality print with PC component design. This is the best way to support our expensive, in-depth research pieces like this one.
@genericscottishchannel1603
@genericscottishchannel1603 3 года назад
this is some shitty design consideration on NZXT's part ngl
@pandapolygon
@pandapolygon 3 года назад
NZXT is an shitty company
@stevewatson6839
@stevewatson6839 3 года назад
@@PlayerSlotAvailable FOLLOW STEVE'S ADVICE!
@MrPruske
@MrPruske 3 года назад
did you use a different screw to mount that riser? wasn it black and not flared?
@MrPruske
@MrPruske 3 года назад
could have been someone during assembly that used the wrong screw and not a spacer problem.
@der8auer
@der8auer 3 года назад
Awesome video but the best part was dragging the cable through the thermal paste at 4:45
@sh0shin
@sh0shin 3 года назад
Ahaha sloppy work Steve
@Rey_Gamez
@Rey_Gamez 3 года назад
I lost my shit when he did that! He does it on purpose lmao
@GamersNexus
@GamersNexus 3 года назад
Of course der8auer would have his thermal paste senses go off from that!
@SlimPickins_07
@SlimPickins_07 3 года назад
I saw it too lol, but I figured since they are trying to start a campfire with a computer he didn't care much lol
@oceaneuropa1117
@oceaneuropa1117 3 года назад
🤣🤣🤣
@drwhom2598
@drwhom2598 3 года назад
13:38 All I can hear here is Lock Picking Lawyer "Nothing on one, two's binding, click out of three..."
@cartjones4736
@cartjones4736 3 года назад
i was looking for this comment
@spamspamspambot
@spamspamspambot 3 года назад
Wait, Steve's a LPL fan?! We need a crossover!
@Aertyn
@Aertyn 3 года назад
Oh good god, not just me.
@mechgt5
@mechgt5 3 года назад
Did the same exact thing
@PabzRoz
@PabzRoz 3 года назад
Love how literally EVERYONE knows who the LPL is lol
@guillaumejoop6437
@guillaumejoop6437 3 года назад
PCIe riser : catches fire GN : "keep it rolling" The motherboard just behind the tray : "this is fine"
@ujiltromm7358
@ujiltromm7358 3 года назад
"This is the PCIeLawyer, and what I have for you today is a PCIe riser cable. I'm going to test it for shorts to grounds. Little beep out of one... little beep out of two..."
@OjStudios
@OjStudios 3 года назад
We have a person of culture right here.
@tastymacification
@tastymacification 3 года назад
Thought the same thing!
@JanPopieluch
@JanPopieluch 3 года назад
I understood that reference!
@mrgreatauk
@mrgreatauk 3 года назад
Yes, exactly what I was thinking 😂
@W0ND3RB0Y1
@W0ND3RB0Y1 3 года назад
Must be in the same category as dentists..
@ricdintino9502
@ricdintino9502 3 года назад
"What's the reading on the thermocouple?" "FIRE"
@antc1442
@antc1442 3 года назад
This would be a good meme for Fire Marshal Bill.
@slizzle.280
@slizzle.280 3 года назад
@@antc1442 I see, you're a man of culture as well. Noice.
@Vaxtin
@Vaxtin 3 года назад
It's pretty lit.
@jackielinde7568
@jackielinde7568 3 года назад
I believe the correct reading is "Holy shit! I'm on fire! Ow! Ow!! Ow!"
@zadintuvas1
@zadintuvas1 3 года назад
Will Smith: Oh, that's hot.
@SergeantZeta
@SergeantZeta 3 года назад
The 3D render of the contact inside the PCB was really effective at showing the problem. More of this sort thing, please.
@kevku2010
@kevku2010 3 года назад
Honestly, this is fairly wrong. The threads of the screw do not move relative to another stationary material. What was likely happening instead as he was manipulating the screw the board itself moved a little as clamping changed.
@SergeantZeta
@SergeantZeta 3 года назад
@@kevku2010 You're right, unless they were showing what happens when it's stripped out. The world may never know.
@Azlehria
@Azlehria 3 года назад
@@kevku2010 Axial movement of the 12V plane as the screw is tightened, _including via compression of the PCB,_ would be functionally equivalent to the movement shown in the render - on a much smaller scale, of course.
@edc1569
@edc1569 3 года назад
I suspect what’s happening is that you have to make just the right amount of short to get a bit of resistance but not so little that the power supply trips.
@kylehagertybanana
@kylehagertybanana 3 года назад
simple 3d models can explain so many things so well
@fiskfisk33
@fiskfisk33 3 года назад
"fewer than 10" That caught fire yes, i bet there is a lot of people that think their psu is broken because it keeps tripping
@robertsavoie615
@robertsavoie615 3 года назад
Winner of understatement of 2021 goes to: "Housefires have actual real world consequences." LOL
@jsandra860
@jsandra860 3 года назад
Serous issue if the Patrick-in-Chief AND the Chief Patrick officer got involved!😎
@javadkhusro
@javadkhusro 3 года назад
Patrick Patrick Patrick Patrick Patrick Patrick Patrick Patrick Patrick Patrick Patrick Patrick
@poderr
@poderr 3 года назад
The second Patrick to have been employed should have been required to change his name. Just as if two Matt's are employed, one must be renamed Gloss. If both go by Pat, the second should be called Stroke or Rub. Otherwise, Pat, Rick, or Paddy would be begrudgingly accepted.
@nexuseclipse
@nexuseclipse 3 года назад
@@javadkhusro Its the gamers nexus hiring policy:)
@SlimPickins_07
@SlimPickins_07 3 года назад
@@poderr ok that really made me lol
@HMarcBower
@HMarcBower 3 года назад
If you have a kickass last name like "Stone" that should be what people call you. :)
@Mtaalas
@Mtaalas 3 года назад
I'm electronics designer, and it's the basics of basics that every single screw hole on a PCB is either surrounded by ground, so that if anything ever happens, only thing that's going to create connection with the screw is ground... Or the area of the screw/mounting hole is completely vacant of any power planes so that there has to be a complete physical mishandling of the PCB to cause any issues. Someone wasn't thinking... someone *screwed*up...
@crenn6977
@crenn6977 3 года назад
Another electronics designer here and fully agree. There is probably a copper pour in that PCB which is meant to be connected up to GND but someone connected it to 12V rail instead. Sounds like there is no keepout around that screw at all which allowed this problem to manifest in the first place (and literally light up the screw up). I'd also suspect that moving the case around with a heavy graphics card in it might also cause a similar issue as the screw threads might be able to dig into the PCB more.
@fadelpw511
@fadelpw511 3 года назад
ba dum tsss
@grossteilfahrer
@grossteilfahrer 3 года назад
@@crenn6977 I guess they used a mirrored design of the cables other end, or something? since pin 1 is a 12v and the last pin is likely ground ? Maybe to avoid a 180 degree twist on the cable?
@sasquachdm
@sasquachdm 3 года назад
@@crenn6977 ya whenever he checked with ohm meter there was no connection from screw to ground and every time connection to 12v pci so they copper poured the 12v pci or even worse switched ground and 12v planes on the whole board which could cause noise issues
@YttriumtYcLief
@YttriumtYcLief 3 года назад
@@crenn6977 Honestly, as another fellow PCB designer, this is just... sad. It's such a *basic* thing that it's hard to believe such a major company would fuck it up, and even harder to believe that their best solution for fixing it was non-conductive screws. You're still exposing a power plane, even if you aren't actively shorting it yourself...
@aurunemaru
@aurunemaru 3 года назад
13:38 "Nothing on one" ...two is binding, nice click on three ...
@MrSam1er
@MrSam1er 3 года назад
Exactly what I was thinking XD
@mchomelessful
@mchomelessful 3 года назад
Hahahaha
@Keeter81
@Keeter81 3 года назад
@LockPickingLawyer was in my head at that part too
@devils_shadow
@devils_shadow 3 года назад
I was looking for this comment I was not disappointed
@andrea_7194
@andrea_7194 3 года назад
Lol yeah I was thinking this while watching this part, and at the same time I saw your comment. It seems that TheLockpickingLawyer has set up tent in our hearts, and he's not going anywhere.
@twtvSymposiia
@twtvSymposiia 3 года назад
13:39 lockpickinglawyer would be proud of Patrick
@sweetnessinc
@sweetnessinc 3 года назад
Yes I was thinking the same thing.
@twtvSymposiia
@twtvSymposiia 3 года назад
@@sweetnessinc ahah ikr
@ahorseinahospital
@ahorseinahospital 3 года назад
6:30 "it didn't catch fire, but we're committed". Mythbusters vibe intensifies
@Kyle-cx9te
@Kyle-cx9te 3 года назад
"You get to live another day" Graphics Card: *heavy breathing*
@drinkingguy3168
@drinkingguy3168 3 года назад
Still better than getting enslaved for 24/7 Ethereum mining.
@toaster_bloke9999
@toaster_bloke9999 3 года назад
@@drinkingguy3168 I would have nothing but respect for anyone attempting to mine anything on a hd 5450
@adamtajhassam9188
@adamtajhassam9188 3 года назад
Thank god i haven't bought this case yet i still like it overall. Was going to do a compact Ryzen build w it. my 1st fire mistake as a techie was connecting a 5v pin of the same type to a 12v that caught the LED light on fire.
@jellowiggler
@jellowiggler 3 года назад
That poor little 5450 or whatever it was has dodged a bullet! To end up in the GN parts bin after such a long life and get through a GN video alive is amazing. I think we should give it an honorary spot on the wall! or maybe a cameo with Snowflake!
@anonymusa8385
@anonymusa8385 3 года назад
Can we just appreciate the fact, that steve is not in any kind of way bashing nzxt but trying to find a serious solution for them just to protect people from a threatening fire.
@MarcusTheDorkus
@MarcusTheDorkus 3 года назад
The nylon screw workaround scares me. It should generally be safe, but it would be easy years down the line to forget that there was a reason the screw was nylon and replace it with a metal screw. The risk isn't worth it when you can end up facing the destructive and deadly force of an uncontrolled fire. I won't be purchasing anything from NZXT anymore. Not just because I'm wary of their engineering but also because they handled this poorly. The were not open about the exact issue and they went for the cheap fix instead of the right fix.
@ziegfeld4131
@ziegfeld4131 3 года назад
If you replace a nylon screw with a metal 1 on anything youre a moron you should always replace stuff with stuff thats made the same
@mekdruffy
@mekdruffy 3 года назад
@@ziegfeld4131 you underestimated the human minds really. NZXT is a company large enough to be able to speculate that some will do exactly that. In a world where you need to put sticker "Caution, tempered glass" on the casing itself is self explanatory. Don't you think it requires a label in the cable "CAUTION ONLY REPLACE WITH PROVIDED NYLON SCREWS"? Especially in murica.
@TezzyRs
@TezzyRs 3 года назад
@@ziegfeld4131 it would be very easy for a second hand buyer to assume whoever sold the case just didn’t have a metal screw and grabbed whatever was laying around. It’s a simple and super plausible mistake. Hell I would probably think the same thing if I bought one second hand and discovered the screw, or didn’t notice it when disassembling it, then when rebuilding it either put the nylon screw in the top screw hole or just swapped it for a metal one. It’s not a stupid mistake to make. Shame on NZXT
@Kalvinjj
@Kalvinjj Год назад
There's no other solution than recall that riser card. Ditch it and don't look back, put a proper one in place, that riser is ridiculous and that solution is appalling. The nylon screw is just the cheapest solution, it's absolutely ridiculous. Can't understand how anyone with a PCB CAD software could do something so stupid on that riser without realizing it. It's just setting clearances on screw mount holes, it's automatic even. I doubt anyone now would still have this problem but no doubt, if you're getting this case or pre-built second hand, ditch the riser card and get a good one in it's place.
@neruneri
@neruneri Год назад
@@TezzyRs It really is very easy. It would never have even crossed my mind that it might have something to do with fire-risks if I bought a case second-hand and the screws were nylon. Not before this entire debacle came to my attention. As naive as it sounds, a lot of people would just assume that a known brand wouldn't make these basic mistakes out of cheapness. Why? Because most cases don't tend to be fire-risks when using normal damn screws.
@rossharper1983
@rossharper1983 3 года назад
Comfirmed: Steve is useless at remembering names so hires as many Patrick's as possible
@diotough
@diotough 3 года назад
just rename them officially when they sign the contract.
@matt4193
@matt4193 3 года назад
Patrick's Nexus
@Tallnerdyguy
@Tallnerdyguy 3 года назад
George foreman did...
@bullseye6969
@bullseye6969 3 года назад
Steve ain't Linux.
@afelias
@afelias 3 года назад
I don't blame him after he tried reading modern Intel mobile CPU names.
@AwangIlyasAwangMahsen
@AwangIlyasAwangMahsen 3 года назад
Hello, Is this Gamers Nexus? No, this is Patrick.
@terryblake1554
@terryblake1554 3 года назад
I was wondering how many comments I would have to go down till I found a Sponge Bob reference! Good Job man!
@terryblake1554
@terryblake1554 3 года назад
Patrick Star, It Burns!!!!!!
@wvolfkoenig
@wvolfkoenig 3 года назад
Is this Patrick? No, this is Patrick.
@CobraDBlade
@CobraDBlade 3 года назад
Me reading this comment: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-4r18Ab8cb5s.html
@AlphaMachina
@AlphaMachina 3 года назад
@@CobraDBlade lol yes!
@patrick5372
@patrick5372 3 года назад
As a fellow Patrick, I am proud that the Patrick Industrial Complex is working nominally. Continue on.
@herpaderpy888
@herpaderpy888 3 года назад
And that, my friends, is why when laying out a board you either have a ground plane or a keepout area around mounting regions. Also prevents broken traces if you have a gorilla mounting your hardware or your stuff gets subjected to excessive forces.
@Kalvinjj
@Kalvinjj Год назад
Yes, and what pisses me off the most is that this is automatic in PCB CAD software, you set a value for radius and that's pretty much it. The lack of effort on this is appalling.
@agma
@agma 3 года назад
13:37 "Nothing on one" "...two is binding"
@Anas-ux9vi
@Anas-ux9vi 3 года назад
1337! Sorry..
@loicjeannin6233
@loicjeannin6233 3 года назад
TLPL
@TheOznark
@TheOznark 3 года назад
With a small pin shape object on hand.
@soccerguy2433
@soccerguy2433 3 года назад
"Beep on three"
@Haddley333
@Haddley333 3 года назад
I don’t get it
@bumpergoed
@bumpergoed 3 года назад
"Conduct the fire to the heatsink" - NZXT
@SparkY0
@SparkY0 3 года назад
"Just pull hard on the fire, it will go right out"
@fruitymarshmallow
@fruitymarshmallow 3 года назад
When he said "nothing on one" I instinctively followed up with "two is binding." Too much LPL for me
@GeneralNickles
@GeneralNickles 3 года назад
Patrick be like: "This is The Shockpicking Lawyer, and what I have you today is a faulty raiser cable. Nothing on 1. Nothing on 2 or 3. Beep out of 4.... "
@squelchedotter
@squelchedotter 3 года назад
What really surprises me here is how this could even have occurred in the first place. All PCB programs throw big red design rule check errors when you put a trace near a screw. And any PCB houses fabrication rule checks would flag this immediately too for violating clearance rules. So I'm really not sure how something like this can even get to the point of shipping in the first place.
@thelegendaryklobb2879
@thelegendaryklobb2879 3 года назад
That's a really good point
@legrosroger
@legrosroger 3 года назад
Wouldn't surprise me if it was a communication issue between departments/outsourced staff
@soccerguy2433
@soccerguy2433 3 года назад
so it checks on the program but perhaps isn't manufactured according to design?
@defeqel6537
@defeqel6537 3 года назад
@@soccerguy2433 Yeah, and seeing how difficult this is to replicate it wouldn't come up in testing. NZXT is ultimately responsible, but they have probably just ordered the PCB and expected them to be according to spec. It's also possible some issue has slipped through in the design, software checks aren't perfect either.
@I_SuperHiro_I
@I_SuperHiro_I 3 года назад
They most likely have a tolerance in screw hole placement, but the trace is too close anyway. The PCBs my company makes for our analytical instruments all have a mounting border to prevent this entirely.
@princesshansalorre
@princesshansalorre 3 года назад
24:20 pc on fire: "Do we have enough footage you think?" dedication xD
@tj71520
@tj71520 3 года назад
Nice screensaver
@digitalsparky
@digitalsparky 3 года назад
@@tj71520 it's a hot commodity :P.
@tj71520
@tj71520 3 года назад
@@digitalsparky yes. Just the thing to build a hot pc
@weirdmindofesh
@weirdmindofesh 3 года назад
That short circuit that has enough resistance to keep the circuit energized is simply called a high resistance short and as you just demonstrated are dangerous as hell.
@Don_Valentino
@Don_Valentino 3 года назад
13:38 Patrick: 𝑛𝑜𝑡ℎ𝑖𝑛𝑔 𝑜𝑛 𝑜𝑛𝑒, 𝑡𝑤𝑜, 𝑡ℎ𝑟𝑒𝑒 LockPickingLawyer: 𝑾𝑨𝑰𝑻. 𝑻𝑯𝑨𝑻'𝑺 𝑰𝑳𝑳𝑬𝑮𝑨𝑳
@darrenfalconer3267
@darrenfalconer3267 3 года назад
Haha as soon as he said nothing on 4 I suddenly thought I was watching lpl haha
@MiixDJ
@MiixDJ 3 года назад
5 is binding
@reav3rtm
@reav3rtm 3 года назад
Nice click on three. Wait, not that video.
@nicholasbuckner5221
@nicholasbuckner5221 3 года назад
GN: The place that answers all the burning questions.
@darthkarl99
@darthkarl99 3 года назад
Ba Dum Tiss
@HossSwayerpr
@HossSwayerpr 3 года назад
😄
@LastKnight0727
@LastKnight0727 3 года назад
NZXT - "A very rare issue" Gamers Nexus - "A very serious rare issue" Drug Manufacturers - "In some very rare cases, patients experienced spontaneous combustion"
@noxious89123
@noxious89123 3 года назад
Cool kids: "Shit was lit yo"
@Killerjack007
@Killerjack007 3 года назад
Its a feature some would say
@hongkongfui04
@hongkongfui04 3 года назад
Only 1 of 1000 houses are burning down. 😁
@SamichHunter
@SamichHunter 3 года назад
Very impressive troubleshooting guys! From a life long career of working in the electronics manufacturing as well as being a repair technician I can estimate a LOT of time and effort going into this video that didn't make it into the finale product. From my experience things like this can easily take months if not years to find and correct. I just hope NZXT appreciates what you have done for them and takes advantage of this effort to resolve the design flaw instead of taking a defensive position and try to pass the blame back to your efforts as I have seen big business do in the past. Love your channel, your ethics, your approach and your crew. Thank you.
@chrischapman962
@chrischapman962 3 года назад
This has to be one of the best investigative pieces you have done! Thanks so much to you and your team for shedding more light on this situation.
@Sephonia
@Sephonia 3 года назад
"So if you feel uncomfortable" >Accidentally swipes thermal compound with CPU fan cable. Well I sure do now lol.
@klaus.luppert
@klaus.luppert 3 года назад
27:36 Gamers Nexus would not be Gamers Nexus if there would not be at least one chart in the video
@tj71520
@tj71520 3 года назад
And atleast one Patrick
@johnwolf2349
@johnwolf2349 3 года назад
Chart just to provide figures to prove that the fire is, in fact, a fire.
@lief1
@lief1 3 года назад
Hmm yes, fire is made of hot.
@OpinionatedHuman
@OpinionatedHuman 3 года назад
As a former electrical engineer this is like the best porn. :p Great design NZXT ;)
@666Necropsy
@666Necropsy 3 года назад
i really enjoy how he speaks. maybe its a trade thing. a guy who knows what he is talking about and lays it out clearly for everyone to understand. for some reason the comments wont load on the follow up video. its sad this type of thing can get a channel or comment section banned. i cant think of a more serious problem/defect for a company like nzxt.
@mekdruffy
@mekdruffy 3 года назад
I'm puzzled to why they would design a pcb that way, even motherboards with more complex wiring and circuits gives at least 3.5mm radius clearance on screw holes, just grounding.
@Karan_HDS
@Karan_HDS 3 года назад
The content is great with proper testing which can't be appreciated enough. The cherry on the top is the humor. Raise my glass to you guys.
@SteveAkaDarktimes
@SteveAkaDarktimes 3 года назад
congrats to the patricks on speaking on camera for the first time. I don't mind seeing more of the team.
@GamersNexus
@GamersNexus 3 года назад
Lathan has been on quite a few times, but mostly streams. Patrick Stone has also had many appearances in years past, but it's been a while since he wasn't formally a part of the team until this month!
@ikjadoon
@ikjadoon 3 года назад
@@GamersNexus If it's feasible, I'd love seeing them on for future normal videos; gotta love the drawings and the variety absolutely helps make the content more engaging. I was surprised how much I liked having all three on at once!
@TheLoopyTiger
@TheLoopyTiger 3 года назад
I’ve seen Patrick on camera in several videos but this is the first video I’ve seen Patrick in.
@AxR558
@AxR558 3 года назад
I heard a rumour that employment application forms for GN already have the "First Name" field populated with Patrick to save any future applicants time.
@jason-budney7624
@jason-budney7624 3 года назад
Amazing job figuring out the issues with the H1, and even more amazing is how you explained it in such simple terms. Keep up the great work GN crew!
@-MindDrive-
@-MindDrive- 3 года назад
great footwork and deductive reasoning on the process that wound up in a case of fault... showing the when and how a failure can happen and what that failure looks like is definitely an educational resource to the masses.
@robertrhoads6248
@robertrhoads6248 3 года назад
NZXT "we have a nylon screw" GN "oh yeah, well we've got two Patricks"
@Floating_Head
@Floating_Head 3 года назад
“Hello, is this Patrick?” “No, this is Patrick”
@digitalsparky
@digitalsparky 3 года назад
and This is Patrick from STH ... :P
@dekoldrick
@dekoldrick 3 года назад
Insert Patrick Stewart
@JustAnotherPoorSlob
@JustAnotherPoorSlob 3 года назад
Which one is the "chief Patrick officer" ?
@George-sp1sr
@George-sp1sr 2 года назад
"Power supplies can certainly cause fires" If only Steve from the past knew what the future has prepared for him...
@baze30
@baze30 3 года назад
Pure excellence. Great video guys. You actually followed through with finding the illusive issue in a pragmatic way. Your best video yet. And I like that it helps prove NZXT is not b.s. very open and fair content. I can only imagine that screws's thread pitch width is 0.04mm wide and that is (was) the sweet spot for your short.
@benkirkpatrick5278
@benkirkpatrick5278 3 года назад
I received my nylon screws from NZXT a few weeks ago, but this video convinced me to finally install them.
@digitalsparky
@digitalsparky 3 года назад
replace the riser as well to completely mitigate it and eliminate the potential (lol, electrical joke right there...)...
@arraybytes
@arraybytes 3 года назад
I agree replace the cable. And cut that one at the board. Unless you need something to start your bon fire.
@ngtflyer
@ngtflyer 3 года назад
I'd be changing out that whole riser for one that is designed and grounded properly. That's a better solution!
@boratsagdiyev1586
@boratsagdiyev1586 3 года назад
just dont buy NZXT, they are fucking trash. I ordered a 5pack of fans couple of years ago and even that they cant get right. 5 rattling fans out of the box... If they cant even make fans work decently, i'd be worried about any electrical component. Btw, dont get their AIO watercoolers unless you like a sprinkler in your case.
@mjc0961
@mjc0961 3 года назад
You know it's good when it starts with a fire and a "Not A Patrick" name tag for Steve 🤣
@mjc0961
@mjc0961 3 года назад
15:02 Someone had fun there 🤣
@Froggyboy98926
@Froggyboy98926 3 года назад
“And now we’re gonna try and light it on fire” one of the best lines in a computer case video ever 😂
@rgracon
@rgracon 3 года назад
Fascinating to see your problem-solving. I was honestly surprised though, that it took that much tinkering to be able to replicate
@robotnik4218
@robotnik4218 3 года назад
As a Patrick, I approve of the ratio of Patricks working in your office!
@docferringer
@docferringer 3 года назад
So they probably have one going by Pat and the other by Patrick. I pity the Patrick that gets nicknamed Patty.
@allforthenukie
@allforthenukie 3 года назад
I'm also a Patrick, I'm glad to know there's at least one workplace which has a quota on Patricks
@GiancarloPaniccia
@GiancarloPaniccia 3 года назад
Did a great job of explaining and illustrating the issue.
@GamersNexus
@GamersNexus 3 года назад
Thanks! Patrick(s) are good at that stuff.
@Ikxi
@Ikxi 3 года назад
@@GamersNexus Patricks in general or just those 2?
@HMarcBower
@HMarcBower 3 года назад
@@Ikxi It's a small sample size, but so far 100% of the Patricks tested are good at it. :)
@mnk47
@mnk47 3 года назад
This problem its in ALL small pcb who use 12V and bend at heavy loads(gpu) .
@krazyfrog
@krazyfrog 3 года назад
@@HMarcBower These are obviously binned Patricks.
@mackstertube
@mackstertube 3 года назад
Interesting video. What I learnt from it is that we need more videos with both Patrick's with some on screen time. Plus yourself of course Steve.
@mikesclimenti8268
@mikesclimenti8268 3 года назад
Steve and company, great video, love the work you do bringing the techie side of computers to the masses. I do have one issue with one assumption regarding the screw placement and the motion of the thread on the screw. The thread itself would not move up and down as shown in the video. Simply look at the inside of a nut and notice it would be in a fixed position, same goes for the thread on the screw as it moves in and out of the screw-hole. A possible reason why some systems are affected and not others maybe as a unit is assembled the screw could be inserted in such a way that the pitch of the threads catches the trace on the PCB. One could assume any number of possible ways a screw can be inserted may result in any number of possible ways the thread catches the PCB trace. I do think it kind of sloppy that the PCB was designed in such a way that the result can be so dangerous. Anyhow, keep up the good work!!
@CarbonPanther
@CarbonPanther 3 года назад
If Steve isn't Patrick, is Patrick then not Steve?
@GamersNexus
@GamersNexus 3 года назад
Sir, this isn't a philosophy channel!
@rRefuseToSelfCensor
@rRefuseToSelfCensor 3 года назад
@@GamersNexus Is this the Krusty Krab?
@MrMcGreed
@MrMcGreed 3 года назад
Think it's time for a Ask GN episode, entirely dedicated to this question!
@supervillain3213
@supervillain3213 3 года назад
A Steve can be a Patrick, but a Patrick can't be a Steve. Kinda like squares and rectangles.
@airplaneB3N
@airplaneB3N 3 года назад
NO! Patrick is Patrick.
@chillary8372
@chillary8372 3 года назад
This was way more technical than I expected I love it
@ExtremeSquared
@ExtremeSquared 3 года назад
2:30 was the most thorough explanation I've ever heard regarding why computers should not be on fire.
@BoMedPatient
@BoMedPatient 3 года назад
I absolutely appreciate watching all of your deep dives. I learn something from every video you produce. Even if it’s a tiny specification or a big deal like this hard to recreate issue. Thank you so very much. Much love from BC Canada. Also just received my million sub shirt and I should have ordered two, one to frame and hang and one to wear. (Amazing quality fabric). Cannot wait for the other limited shirt I ordered from you. Thanks again
@notalexiwnl
@notalexiwnl 3 года назад
I wonder how fond NZXT is of Steve
@GamersNexus
@GamersNexus 3 года назад
This content certainly provides a lot of diagnostics that could be useful to them, so we hope that the company is able to gather some useful information and prevent issues going forward.
@mjc0961
@mjc0961 3 года назад
Puck GamersNexus 😋
@ScienceAlliance
@ScienceAlliance 3 года назад
lol. He does his job and he does it well, the facts and reasoning of e v e r y t h i n g pc related. You make a dodgy product/make a mistake, you get a low rating. But if you do your job well and the product works as intended, ur good in hood. But yeah ofcourse they will hate him when they try and cover mistakes, many large companies and organizations have a love hate relationship with the media. While on one hand they can significantly help spreading your brand and basically being overpowered advertising, they can also cripple your reputation just by one mistake you do.
@puschelhornchen9484
@puschelhornchen9484 3 года назад
If NZXT wanted them to focus on current tracing then YES...
@riba2233
@riba2233 3 года назад
@@GamersNexus considering the are a big company they will probably learn nothing
@Danmandingo
@Danmandingo 3 года назад
*When the video starts off with "ohhh shit", you know it's going to be GOOD...* 🔥
@pandapolygon
@pandapolygon 3 года назад
stfu
@moment3380
@moment3380 3 года назад
@@pandapolygon why?
@DarthBHM
@DarthBHM 3 года назад
@@moment3380 coz someone needs attention, duh!
@-42-47
@-42-47 3 года назад
Ahh, this brings me back, haven't seen that amount of smoke from a computer since my first PC build back in the 90's
@ryanthomastew
@ryanthomastew 3 года назад
You guys are fvking champs for going through all this to help the community understand the issue. I was strongly considering this case but this has given me reason to avoid it. I’d rather not have any possibility of fire in my house around my family.
@FrankLeeMadeere
@FrankLeeMadeere 3 года назад
There's a third factor beyond probability of occurrence and severity: probability of detection. In this case, other than a fire (the failed state), there's no reasonable way a user would know that they have a high risk of failure, which makes this problem much worse than when NZXT tried to downplay it with the "low occurrence" aspect. (See FMEA for more info).
@NinjaWeazel
@NinjaWeazel 3 года назад
so if Patrick and Patrick couldn't get results, we'd turn the whole thing over to Patrick for further testing. Barring that we can let Patrick have a shot at it.
@ferrumignis
@ferrumignis 3 года назад
Avoid Patrick. Patrick says that guy is incompetent, you should get Patrick or Patrick on the job. Patrick is pretty good though, he should sort it.
@rodneyk6913
@rodneyk6913 3 года назад
We could call them all Bruce, that was proven to solve issues .... and now for something completely different ..... 🐍
@pokeguy742
@pokeguy742 3 года назад
"I think this riser cable's bad, someone throw me a Patrick."
@noname-gp6hk
@noname-gp6hk 3 года назад
I can't imagine why there would be a 12v trace just happening to run past that mounting hole - there's nothing out there. I bet that's just a flood filled 12v power plane spanning the entire layer of the PCB. Which is fine, but why isn't there any pullback around the mounting holes? Did the layout guy just forget to put the mounting holes in the layout? Did they add mounting holes after layout was done, with exposed 12v power plane all around the inside of the mounting hole? Would be real interesting to see a copy of the board file for that thing.
@punktkomma9489
@punktkomma9489 3 года назад
Don't need a schematic if you can just dremel your way through the layers
@MaxDad7
@MaxDad7 3 года назад
That's what I thought. Even the most cheapest of riser cables don't typically have this issue.
@DougCube
@DougCube 3 года назад
I guess the PCB layout was never properly peer-reviewed. Whoever designed it should be fired. It's shameful. I designed better PCB 15 years ago.
@pwood6446
@pwood6446 3 года назад
This^^ is all the explanation needed, succinct and didn't need 3 hours of rambling nonsense. A dead short to ground because the 12v copper was right up on the hole. Suggesting they should have plated the hole was hilarious. That would result in a more "perfect" short to the screw, making a fault even more likely.
@mekdruffy
@mekdruffy 3 года назад
In part two thetes a visual where the 12v circuit is touching the screws which the screws which touches the case plate which serves as part of ground. Just really bad circuit diagram design, underestimating pcb wear from screwing at unprecise angles (which is 99.9%) of how we typically screw something with hand. The metal screw threads off parts of thr pcb and exposing the 12v circuit unto the screws. Just sad that even motherboards with more complex wiring and circuits managed to squeeze a proper screw hole with plating and gaps and this riser board couldn't.
@Jtarcz
@Jtarcz 3 года назад
NZXT H1 Case Fire Thermal Testing | Answering: "Is Fire Hot?" lmao
@AliceC993
@AliceC993 3 года назад
Only if it's NZXT branded Fire™ apparently
@misterthegeoff9767
@misterthegeoff9767 3 года назад
As someone who used to play a healer in WoW I can tell you a surprising number of gamers are unaware that fire is actually hot.
@MrPruske
@MrPruske 3 года назад
Why is it a different screw?
@user-jp7tw3sd3x
@user-jp7tw3sd3x 3 года назад
Still, not hot enough to melt steel beams. ;)
@isamusg
@isamusg 3 года назад
"Once you introduce fire to a computer, things will start dying." - Steve 2021
@p4radigm989
@p4radigm989 3 года назад
Steve has fallen in love with the epic Scythe Fuma 2 screwdriver which comes for free with the cooler. I like it too. It is very beautiful and long. also, kinda funny when Steve makes a fire, he first connects thermal sensors so he can make a nice diagram. so funny.
@gohachi5313
@gohachi5313 3 года назад
Good work gentlemen! A fair assessment of the problem and great explanation of how to avoid it too.
@JarrodsTech
@JarrodsTech 3 года назад
fire exclamation mark fire exclamation mark
@user-jp7tw3sd3x
@user-jp7tw3sd3x 3 года назад
"The IT Crowd" :)
@ShadowSnowLeopard95
@ShadowSnowLeopard95 3 года назад
I'm so glad I wasn't the only one who thought of that episode
@NightMotorcyclist
@NightMotorcyclist 3 года назад
They should've combined this case with the use of the PowerColor Red Dragon Radeon RX 5600 XT (known as the card that overheats badly in the GN review).
@AVINIDE
@AVINIDE 3 года назад
Remember the new number! 0118 999 881 999 119 725 3
@mathilpert
@mathilpert 3 года назад
Looking forward to hearing from you !
@zepic9093
@zepic9093 3 года назад
So I need rubber pads to insulate my power supply -The Verge
@SyncF
@SyncF 3 года назад
LMAO
@Bassalicious
@Bassalicious 3 года назад
HAHA! They knew! They were way ahead of the curve. rofl
@Megalomaniakaal
@Megalomaniakaal 3 года назад
Yeah, it's not as if _the case is supposed to ground to the PSU..._
@dirtycopgangstaoriginal6971
@dirtycopgangstaoriginal6971 3 года назад
You jest, buuut I'll be including some insulation in my case as of today. If a company like NZXT doesn't give a shit, what can I expect from "lesser" brands?
@Megalomaniakaal
@Megalomaniakaal 3 года назад
@@dirtycopgangstaoriginal6971 You have a pci-e riser in there? If not you likely don't need to. The issue isn't the chassis, the chassis _should be_ grounded/in contact to the psu. The issue here is the pci-e riser having both an issue in the wiring of the power pins and the ground plane of the pcb having too little safety margin(if any) around the screw mounting holes.
@Maxwell1725P
@Maxwell1725P 3 года назад
As an engineer, I appreciate the thorough explanations and attempts! Great vídeo, very educating.
@DevilbyMoonlight
@DevilbyMoonlight 3 года назад
I remember years ago about the time that the DX4-100 was released when a machine came into the shop from a distressed end user that had caught fire in an unusual way, 2 wires had burned the insulation off in the centre of the floppy drive ribbon from the Vesa IO card to the back of the floppy drive, the cable seemed to be the only casualty - on inspection it was discovered that the end user missed a pin on the smaller molex power connector when refitting after carrying out an upgrade, even though it was the data cable that burned - strangely enough the IO card and the floppy drive survived -
@dylanjunk
@dylanjunk 3 года назад
Sponsored by thermal grizzly, but will it prevent the case from catching fire?
@josephwimerYoYoYo
@josephwimerYoYoYo 3 года назад
Thank you for the deep dive into this issue. All this hard work helps so many people stay safe.
@cchaz003
@cchaz003 2 года назад
"Power supplies certainly can cause fires"... It's like he's clairvoyant!
@wmarter15
@wmarter15 3 года назад
I feel like Patrick-in-Chief should be a thing in every company.
@jackmiller8851
@jackmiller8851 3 года назад
Sorry ive been away a while, what's with the patrick thing?
@Derpuwolf
@Derpuwolf 3 года назад
@@jackmiller8851 it’s just for this video. It so happens that they have a few people on staff named Patrick who also happen to be in the video, so they made a meme about it.
@DaKnightsofawesome
@DaKnightsofawesome 3 года назад
less than a month in and we already have our 2021 disappointment case
@alesksander
@alesksander 3 года назад
Thats achievement not to brag about. SERIOUS problem.
@fishj92
@fishj92 3 года назад
What started the fire for GN was totally a spark when Steve was twisting the screw while power was being applied. Similar to what was seen at the very beginning of the video was happening under that PCB riser. The RU-vid video shown near the end also seemed to be a spark right before when the motherboard started to glow. I can only guess that the screw was sitting extremely close to that 12V trace, but wasn't touching. At some point an arc (or spark) had to have occured to start the fire. The solution should really be a replacement riser PCB board... This was a great piece of content GN!
@distelmarc
@distelmarc 3 года назад
So the thing is with screws, the thread doesn't move up or down at a particular connection point. It slides in the slot, but that slot remains constant. The CGI video you show is not accurate of how a screw moves into it's threaded hole. There is some movement, technically, on an extremely small scale that is probably indiscernible to the unaided human eye. i will agree that the minute movement of simply turning the screw triggers the short, as any pressure moves the screw in an incredibly small amount up or down in the hole. The original screw is painted so not only does the screw need to move (and not just rotate) in the hole but that has to coincide with stripping of paint off that screw. It also appears, to me, that a layer inside the PCB burns up, through the entirety of the PCB. The fire itself seems to be a byproduct of the short where the plastic catches fire, but I'm fairly certain that that particular layer of material inside the PCB burns (albeit with no flames, but things can burn without flame).
@atthelord
@atthelord 3 года назад
I just removed the screws and replaced them with two zip ties. Different issue all together the components run super hot anyway. In the UK the replacement screw kits are delayed because of BREXIT and the national lockdown as well. Yes, they are sending out nylon screws, however zip ties have help up just fine as well.
@GamersNexus
@GamersNexus 3 года назад
As long as you replaced both, from what we understand now, it seems like that'd be an adequate work-around to the issue.
@atthelord
@atthelord 3 года назад
@@GamersNexus Yes, I replaced both. Tightened them well and cut the tails with a tiny margin left on each side. It has worked fine up till now. I changed it around Christmas and have not had any issues using my PC like this. Thanks for the content and cheers!
@Verpal
@Verpal 3 года назад
Interesting, the lock down affecting traffic within UK make sense, but Brexit come into play? I thought cross channel shipping continues as normal, well, except the additional checking due to the suppose new Covid mutation in UK.
@dalyo96
@dalyo96 3 года назад
@@Verpal Brexit has caused massive delays because whole new shipping protocols and customs checks have to be implemented. Ireland, being Western Europe getting most things through the Uk is also experiencing massive delays in all shipments including supermarkets
@Verpal
@Verpal 3 года назад
@@dalyo96 Oh! I thought you are living in UK, if you are living in Ireland indeed Brexit will cause trouble, especially when UK seems to prioritize sorting border and shipping with continental Europe.
@ACallander22
@ACallander22 3 года назад
“This screw is happening” - Quote of how 2020 was
@8lec_R
@8lec_R 3 года назад
Timestamp pls
@disabledcable685
@disabledcable685 3 года назад
This might be one of the best videos yall have ever made...Bravo!
@SM121982
@SM121982 3 года назад
"Is fire hot?" I can always count on GN's in-depth analysis and accompanying graphs to answer the hard questions.
@LagginzAnimated
@LagginzAnimated 3 года назад
Man, this case is FIRE
@Dr.RichardBanks
@Dr.RichardBanks 3 года назад
_Underrated_ _Comment_
@thevaultdwellergaming
@thevaultdwellergaming 3 года назад
Bro, this case is lit
@vaggelisdogas
@vaggelisdogas 3 года назад
@@thevaultdwellergaming i was about to comment that oof
@Megalomaniakaal
@Megalomaniakaal 3 года назад
Like literally, _dawg!_
@Murph9000
@Murph9000 3 года назад
I wonder if Verge guy is watching and thinking "see, I told you the PSU needs insulators". 😜
@maYdaY1337
@maYdaY1337 3 года назад
LOOL
@WickedRibbon
@WickedRibbon 3 года назад
Super interesting stuff! You don't see this kind of investigation anywhere else.
@shweatycardboards8954
@shweatycardboards8954 3 года назад
Thank you Patricks's for giving us an understanding of how this fire was created. I was completely clueless before BUT thank god for those engineering level schematics! 💯 Please include a schematic of some sort in all future videos by patricks's.
@Adrian-jj4xk
@Adrian-jj4xk 3 года назад
eventually, you'll forget that this particular riser can't use metal screws, because why the hell wouldn't it? Cut it in half and throw it away.
@MG-Alexandrovich
@MG-Alexandrovich 3 года назад
This needs more upvotes. Looks like NZXT patched the problem with the cheapest option available instead of fixing it by recalling riser card and replacing it with new design. In the end problem is pushed to customer, and other hardware manufacturers that will have to handle RMA’s from shorted Graphics cards etc.
@defeqel6537
@defeqel6537 3 года назад
You, or someone else who might use it.. edit: also, the ones who so far haven't had issues may experience them just by moving the PC around a bit, where the moving GPU might slightly loosen the screw and cause it to short
@SianaGearz
@SianaGearz 3 года назад
You know, i'd drill out the hole larger and then fill it with epoxy and drill back out to screw size - the PCB material is epoxy-glassfibre to begin with. So the board would essentially be guaranteed to spec then. There can't be anything actually useful in that part of the board, probably just an overhang of a layer pour. But then that's me, i'm a crazy person. They really should remanufacture the boards and mail out replacements, it's not all that expensive. But it does take time, a few months, which is something they don't have at the moment. You can get these nylon screws at moment's notice from numerous suppliers around the world, so i can't exactly blame them for taking immediate action and not sitting on their arse. Maybe they could do a second pass and now also send everyone a new riser a month or two later. AND MARK IT SOMEHOW so people don't confuse them and can determine whether they have a good riser in their PC or not.
@SianaGearz
@SianaGearz 3 года назад
@@defeqel6537 PC is a machine with vibration inducing parts - fans, inductors. Movement is inevitable.
@deViant14
@deViant14 3 года назад
Yeah. This is why some recalls specify to remove and disable the defective equipment so nobody tries to use it later.
@TECHN01200
@TECHN01200 3 года назад
This was exactly what this channel needed: Electricity, fire and Patricks
@erikanthonyinorge1880
@erikanthonyinorge1880 3 года назад
Hi Steve. Great video. I have the H1 case. What i did with mine was to put an electrical tape between the the metal part mount and to the backside of the pcb riser. Essentially eliminating any short potential. But upon seeing your video I am doubting my solution will last. I have not experience any problem yet. But is concerned with it, fire hazard is still a fire hazard. TIA
@Freakschwimmer
@Freakschwimmer 3 года назад
Sorry Steve.... when i first saw the Vid/Thumbnail I assumed it to be clickbait - since this is YT after all. Coming across the story now I realise I should have never doubted your integrity. Thank you for keeping it real.
@troymeredith521
@troymeredith521 3 года назад
NZXT -"This is our special edition airflow detector case. It automatically generates white smoke so you can see where the air is going" *Disclaimer - We guarantee this to happen once. Make sure you have insurance.
@piggypooo
@piggypooo 3 года назад
15:50 "you live another day" GPU wipes off bead of sweat🤣
@phoenix7289
@phoenix7289 3 года назад
I... think this might be the episode to show to my dad, the retired electrical engineer who worked his way up to become a global manager for risk management of medical devices at a certain large safety science certification company. He'll appreciate it! :D
@jacobytrainwreck5590
@jacobytrainwreck5590 3 года назад
Really cool video guys, would love to see whats going on on the pcb like you were saying at the end. hopefully that'll be a vid one of these days :D
@JuztBillz
@JuztBillz 3 года назад
Nzxt coming in hot with yet another great airflow case
@shari0n
@shari0n 3 года назад
Cave men : make fire with stones and sticks Modern men : make fire with PC components
@brucebruce5205
@brucebruce5205 3 года назад
Its great all the staff are chill and nobody yelps or squeaks.
@Wootguy238
@Wootguy238 3 года назад
The whole gang working together. Great work guys!
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