Washed Out Colors? Here's Why | Samsung Galaxy S24 Ultra 

Thanks everyone for stopping by. I'll do my best to catch up on comments during my breaks at work tomorrow, I need to get some rest. The latest update is that there will be a fix for the vivid toggle by launch day, but I haven't had a chance to confirm it yet. Apparently it's mentioned in the Samsung Members app according to a few folks, but I haven't seen it yet. I'll let you when/if I do, or please drop a comment if you know more. We're bound to see little bugs get ironed out, there's a lot that's new in One UI 6.1. I probably wouldn't be able to tell if I didn't have them both side by side, not trying to make this sound like a big deal. Once the Vivid toggle works like it should, this will likely just blow over and will be forgotten. UPDATE 2/4/2024: Samsung has confirmed this is indeed an issue, and a fix is on the way. It's up on SamMobile's site now, and I'm also seeing it posted elsewhere. I'm not sure when we'll get the Vivid Toggle / Gamma fix, but it is coming. I suspect we'll see it sooner than later.

The only reviewer on internet addressing this. I noticed at the minute I booted my phone. All the other tech guys, they're not blind, they're just not saying anything. That's the kind of trust you can have in their honest, real, in-depth reviews. Thanks man you got a new sub !

Finally, someone does a FULL video about this issue 👏 🙌 Thanks!

At $1300 this is unacceptable. Let's hope it's a software issue that can be fixed with an update 🤞. It's it's not, I see a lot of rolling heads at Samsung.

The 6.2inch galaxy S-24 doesn't have a anti-reflective display, and it has the same issue with vivid mode. So I don't think that the anti-reflective coating has anything to do with it

Thank you for clarifying that issue. I noticed it the second my screen turned on. I don't understand why Samsung hasn't published a response yet.

Glad to see someone do a full video on this. Thanks!

I hope Samsung will release the fix soon. Advice to people who can't see the difference, have your eyes checked.

Omg I thought it was just me! I thought I was going insane! At first I thought it was the camera taking horrible photos making me look horrific and dead looking but when I looked at a photo of me on Instagram (taken with my iPhone 14) I looked just as bad! The colours looked just so off and wrong and really dull. I hope Samsung fixes this issue soon and I really wish this was addressed by more youtubers. Thank you so much for making this video.

Very well done video with a proper conclusion. I seen few videos but nobody mentioned how both vivid and natural mode on s24 ultra are basically the same right now.

Glad others are having this issue... thought I was going crazy!

When I heard about the flatter colors, and thought it might have been a design choice.. I turned the color setting on my S23U to Natural, so I could get used to it... less of a shock when I book up the s24u for the first time... and honestly, I haven't noticed it. Its really only on the OneUI screens.

The s24 Ultra's screen looks like trash. I can't believe y'all youtubers are trying to convince us this is "no big deal". Its a big deal

came here looking for this, I just set up my S24+ cloning my S20 FE, and I noticed the same issue and your video does show the concern I was wondering and I can see the tone difference on your side by side too.

Really appreciate the video here. I pre-ordered my S24 Ultra before checking them out in Best Buy. The screen definitely looked washed out. Glad to know I can tweak the settings a bit before the update comes

I’ll take a real flat display with anti-reflective treatment any day over a reflective screen with curved edges. Glad you mentioned the anti reflective treatment on S24, no one else seems to mention that. I have an Ultra 24 and it’s been great.

Well this video definitely solved my concern because I was going crazy wondering the same thing. They never looked any different when you switched the toggle! I also seen the difference from previous in color for vivid options. Thank you and they better release a fix Curious, I noticed with this device's display when scrolling, many times a tap would be register and drives me nuts.

I noticed this straight away. Hope they fix it soon, I prefer a bit more saturation

3:35 You made a great point that I've been putting in the comments of every video of "tech reviewers" talking about this. You're the first person I've seen that mentions it. It's the same with tv screens and any other screen with anti-reflective treatments. The anti reflective coating destroys the colour accuracy, and colours don't pop unless you crank the saturation, making the colours way less accurate.

I noticed the S24 Ultra washed out colors immediately after transferring everything over from my S22 Ultra. Side by side, it was a big difference. It’s like the saturation slider was set to -30 or something. Hopefully a quick software fix will come out, maybe in the February software update

...then whats the advantage of anti reflective coating on screen when it comes to viewing experience??

It was pretty significant for going from the s21 ultra to the 24 ultra. My wallpaper was mostly black with blue and green lines and it looked horrible on the new phone. Like the entire screen was dimmed down.

Just a note, the phones are slightly out of focus no matter what resolution I watch at, so it's not a quality issue. But yea, hope they fix vivid mode not doing anything. Even moving the sliders under vivid mode all over the place, I don't see it changing anything.

Thanks for the update and significant scientific testing. Yes, it's a bug for sure, and I think Samsung has mentioned somewhere that a fix is on the way. Probably OneUI 6.1 early issues. It's not a big deal for me as I'm not too fond of vivid mode, so for me, natural mode. On Twitter, I also explained that the anti-glare will make the display less dramatic, and sharpness may be noticeable to those with 20/15 vision or better. No one has yet invented an anti-glare display that can compound its compromises. My only issue is that now we have a flat display, we are unable to use a tempered glass protector that will not negate the anti-glare, so we are stuck using Samsung anti-glare plastic screen protectors. If £30 a pop isn't enough, the design of having to put an anti-glare protector on an anti-glare display is sublimely ridiculous!

i just used the images there was NO CHANGE at all when flipping between Natural and Vivid.

Exactly , the toggle between vivid and natural isnt working.

What about the diagonal lines that look like jeans material that can be seen at low brightness? I don't think that's a software fix.

Thank you for making this video. I thought I was tripping. I'm comparing my S22 Ultra to my S24 Ultra and the colors on the S22 Ultra destroy the S24 Ultra. It's like comparing a high quality QD-OLED to a low Quality LCD.

THE SAME PROBLEM HAS THE S24+ BUT IT DOES NOT HAVE A REFLECTIVE SCREEN. WHAT DO YOU THINK?

So what setting should I put my 24 Ultra in? I just opened it today. Also....best screen protector that DOESN'T disable the fingerprint? It's crazy how many different brands there are and almost all prevent you from using the fingerprint sensor.

Could they be doing what like Apple does with the iPhone. I always have the latest pixel or s series along with the latest iPhone. Love looking at my android screens because of the pop while the iPhones looked toned down. But when you watch hdr content on the iPhone the colors pop just like my android devices. Watch a movie or RU-vid and you can see how it changes.

Hey rader. I just got a Galaxy book2 pro 360 and i was having issues transferring just 1 photo from my s22 ultra to the laptop. I tried quick share and flow. Both failed. Any idea why?

Thanks for your remarks. I really hope they fix vivid color look for the s24 series soon. 🙏🏼

I have the S24 plus, traded in my S23 plus. Same exact situation, aside from the fact that there is no anti-reflective screen in either. The S24 plus colors are muted, and there's almost no difference between vivid vs natural mode. I noticed right away when comparing them side by side.

Thanks for explaining.

great video mate. how do you find it compare to the s23 ultra.?? currently on my s23ultra waiting my preoder to arrive.

I'm getting used to the colors, but coming from a S22U, the difference was pretty big. And although I'm getting used to it, there are some scenarios, most notably in colorful games, where I clearly see how washed out the colors are on S24U. So I really hope they fix this (and hope that I won't hate the vivid mode after getting used to the "natural" colors lol)

My S24U screen changes when you go from natural to vivid. You can see it changing in the display settings. Look at the colours on the windmill.and see if they change.

It seems as some tested that it looks like a software bug that when changing between the modes it doesn't change the colors correctly.

Well, I literally just installed a privacy screen, so I'm not worried about it. The phone is great. I upgraded from the S22 Ultra. I agree with you that they will probably address this in an update.

Saw the same in another video, good info though, thanks 👍. Hope an update will fix that on the s24 ultra as I love the vibrant colors on the s23 ultra

Hi, where did you get that wallpaper looks amazing!!!!

How about off angle viewing? Cheap screens usually have a greenish or bluish tint when seen from an angle. White become tinted... On the s24 ultra I heard about this too... If true this is absolutely deal breaker for spending over$1400

Still quad hd im happy. I prefer the natural mode but thats just me. Im more upset they took away brightness adjustments for AOD

Thank you for putting together this video. I have the S21 Ultra and just got the new S24 Ultra. The moment I turn on the S24 Ultra I could tell the coloring on the screen was not right. The colors are very dull and muted. It's hard to see in a picture or a video, but if you have it in front of you, and if you have it especially next to an older generation S21, s22, as 23 ultra phone you can see a huge difference. I hope they roll out of fix to have the vivid mode start working on S24 Ultra, especially since Samsung's OLED screens are one of the main reasons we buy these phones.

sir, thank you for pointing the screen issue coz it's obvious when I compare the S22U and the 24, and to think none of the earlier reviewers have mentioned it! dull screen by Samsung...the irony

i dont see it on my s24 ultra, and i dont see it on your video. but good job for exposing this ting, though. IF the s24 vivid DOES increase the collors a bit. and you say it wont be fixed because of the screen reflection thing. Why cant they increase MORE of those vivid mode? i mean it should work right?

Anyone know if there is a way to change the color of the top info like clcok battery % on home screen?

Every release there are bugs. Last year I got a package of 3 screen protectors for my s23u and I just messed up the 3rd one figuring that I'd use them up... I had to open some glue, put on the glass w/ a jig and then bake it under a UV lamp and all 3 Fed up. I want the flat screen!

This is few days I'm using s24 ultra, i switched from note 10 plus, i feel too much eye strain! I think it's related to antireflective cover! Because i heard that PWM is doubled in this phone , so it should be more comfortable for eyes!

You're the first one I've seen who actually got to the bottom of the washed out look and determined that it's a temporary problem. I'll be getting the S24+ in the next day or two and I'm assuming this same issue applies to that phone as well, minus the effects of an anti-reflective screen? Thanks for the vid.

Do you think it's One UI 6.1? What is the S23 running I have the s22

2:29 i can see some difference, when you put s23 on natrual, the phone app colour becomes washed out while s24 ultra app icon is more greenish. Same for red upp in top left corner, more washed out on s23 ultra and more redish on s24 ultra.

Great video. I’m sill looking forward to my S24. The screen stuff folks are talking about is nitpicking in my opinion

Thank you for bringing this to our attention. We are aware that the vivid and natural toggle does not appear to be affecting the display on the new S24 Ultra. We have compared the Note 9 to the S24 Ultra and can confirm that the Note 9 does indeed have a more vivid display. We are hopeful that a software update will be released to correct this issue....very soon!

You are that guy!! Man you dropped some knowledge!

I got my 24 ultra friday morning and i haven't had a lot of time to mess with it but so far i am very happy with it and i like the anti reflection so far i just like the way it looks. I also have the iphone 15 max and now its like i have 2 phones that are ridiculous

Thanks for the explanation

Good stuff bro!!!

In the Vivid mode, there is an advanced setting. The default Vivid setting is set to lowest. Set it to middle instead

I found that the vivid/natural switch is actually functioning on my s234 ultra, I just not that sensitive and 'pop'. Specially I compare the phone to my computer monitor, it looks really really yellow.

This issue has really opened my eyes to who is getting paied off by samsung to keep their mouths shut about this display issue. People like marques brownlee could have easliky mentioned it but decide not to. Theres a lot of big channels who could have mentioned it and non of the ones i can think of ever have

Just got mine tday and this really bummed me out.. I had this not to long ago on the 23 ultra it was washes out.. then all of a sudden it was sharp again.. even my youtube vids look kinda grainy..

I'm having the same issue on the s24+. Vivid mode does nothing. But I did change the Contrast in Developer Mode from Standard to Medium, and my display looks much better. It does matter that my background wallpaper is a colorful dark image. A lighter background still doesn't look as good.

Please do a color comparison in test mode *#0*# S23ultra and S24ultra.

Great comparison video ... I can't tell much of a difference. ... Very minimal if anything. I can't wait for my S24U ... I made the mistake of having it to go Best Buy to pick up ... Ugh lol

It's a huge , really huge difference, when the blue filter is activated, and the last option at this menu for more comfort is enable. This option cause a big difference. If you disable that or the blue light filter , then the colors are ok, but still, they are one step down compared to the previous models.

This was BUGGING me, but as soon as you mentioned the ainti glaring glass, it all made sense to me. Thank you, I felt like I was losing my mind.

Any idea when the fix is gonna role out? I noticed this immediately and hate hate hate the dull washed out color look on the 24

I've always had my screen mode on Natural for my Note 10+. Vivid is just way too bright for me. When I did the Smart Switch to the S24 Ultra, I was shocked by how dull the screen was when I finally had content on the phone. Vivid/Natural has no difference on the S24 Ultra. S24 Ultra on vivid, Note 10+ on Natural and the Note is still more vibrant. It's not nitpicking. It's a glaring difference when you come from another TOTL Samsung model. Very disappointing. Keeping the phone anyway since I crqcked my Note's screen. Hope the software update comes soon.

What i also noticed, at least on my phone, is that i can't play my own shot videos in the gallery app. The App will close as soon as i start playing them. Anyone with the same issue?

Your explanation is beleiveable,on this issue..please Samsung fix this problem Asap for those who have brought this awesome mobile owners to make happy...😊

Everything looking washed out is the order of the day for this phone. You even see it in every picture. Almost gives it a blurry kind of look. I still say thr screen on the S22U was the most dynamic of them all.

The more videos I watch the more I become confused! You said one of the reasons is anti reflection screen but how about s24 and s24 plus? They don't have anti reflection display but one main thing is that unfortunately vivid mode doesn't working on s24 ultra

where can i get that cool wallpaper?

are they going to fix it within the 14 day return window?

Where do you get that wallpaper?

How would an update help if the phone dorsn't have the capability? Like if the phone's maximum color output or whatever you wanna call it, js what it is, how will an update make it better? Thanks.

I noticed that also. I've just upgraded to S24 from S9. Washed out colors stroked me, in the moment i opened first game. At beginning i went to brightness and noticed that if i lover it screen kind of gets grey. Then i was playing with various screen setting with minor result. After watching Your video I contacted Samsung support and they told me immediately that it's a result of anti-reflective coating and nothing can be done. As i played with normal and vivid colors there is some change. If you switch them fast back and forward you can notice difference easily on test screen that option represents. Just - it's a minor result. I never thought that 5 year never phone can give me worst screen experience than old one. :(

Great Video. But don't forget that a 8bit codec on RU-vid doesn't show what you see in real life when the displays can show more than 8 bit, which I am sure they both can.

Can a software update even fix this problem?

My S24 base has dull colours too, do you reckon it's for the same reason? (I really hope it is, rather than yet another hardware fault in a new line up)

I pre ordered mine same day as everyone else but I have to wait until the 19th feb to get my hands on it. Im not sure why I think its becuase I used the student store and for some reason i have to wait alot longer to get it becuase I was getting an extra 15% off and I guess its just an insentive to sell less at a lower cost.

Also found something else possibly broken… not screen related tho. Gallery, setting, labs, filmstrip in viewer tuened on, video player mode on filmstrip Legacy Video Seekbar on. Exit gallery… go back in and play a video. You cant drag the seekbar forward… it always comes back to begginign and starts again

Have the S24,+ not only are the colors washed out but certain apps like Gmail and Google Drive have a pink cast where the screen should be black. Anyone have any ideas on this new issue?

hey just letting you know, the camera was focused on your hands and the phone screens were blurry. It was kind of difficult to see the color difference

I don't think that the antiglare coating on the S24 Ultra is comparable to the antireflective surface of most flat panel TVs, aside from LG's new coating they released last year. I think the colors will pop even more with this coating on the S24U as it is more similar to the coating on the inside of driving glasses more so than a fuzzy haze layer like most panels have. Either way though, thanks for the video! I think it's funny that people are returning their phones thinking that this is a panel issue but that said, Samsung should have had this patch on the release as most in Canada got their phones on the 25th or 26th.

the s23 also had a problem with dull colors at the beggining and i got a software upgrade towards the end of last year and my colors did get more vibrant. I wonder if samsung can do the same for the s24 ultra now

When is the display fix coming to uk?

That was the first thing that annoyed 😒 me on this phone, I sure hope it can be fixed with an software udate. The other thing I didn't like is the navigation gestures, I am so used to using the three bar lines now, and I got unlearn that and learn the right and left swiped. I'm so used to having three pictures, one on the locked screen, the second on my home screen and lastly on Always On, and that's gone.

Where can i get that wallpaper?

I like my S24 but the microphone doesn't work with some of the apps, most notably Voice Recorder and Google despite all permissions being on etc. It says the mic is on, but picks up nothing. So Google Assistant can't be used for example. I've found nothing online that sorts the issue unfortunately.

What is your wallpaper please?

To be honest, there's a slight different, infact noticeable ones in the vivid color compared to natural. Also, the white balance toggle works fine as well. I think the color is, yes, a little washed out than S23U and perhaps previous generations, but saying it's broken and not working, that's completely false. I tried sitting on and looking for most icons on my phone and I could find a slight difference in color. Not much, true, but slight difference, ofc.

Great job of figuring it out.

Excellent video, wonderful experiment!!

Hiya I notice the color difference and it makes me mad everytime I look at it and paying it off over 3 years vary sad and they won't take the phone back and it hasn't even been 7 days 😢

Same issue. I noticed it when transferring from note 20 ultra. Note 20 ultra screen looked better. Hopefully the fix is coming soon. It is a small difference but it is bothering me.

This is a known issue and usually to do with using smartswitch. Samsung is providing a fix soon. For now, reset all settings in general management and then reset accessibility settings, restart the phone and vivid vs natural should be different. You can tweak the colour palate to get it as vivid as the s22u and s23u.

Quel est le nom du theme avec les couleurs bleu rouge et la neige en animation ? Je le veux please