In my 5 years of working retail I have not once had a boss/manager that said the customer is always right , they just say remain calm when customers lose control and get the manager
Was about to make the exact same comment. Obviously the company does make a bit more money off of these bundles, but they dont make that much in terms of profit. So the main reason is to deter scalpers.
@@NickB897 correct but customers almost always decline warranties since they're spending this much so the metrics that we are judged on suffer as a result
ikr, i work customer service for an airline & had a customer who’s in the loyalty programme not understand the concept of fixing an issue (which his travel agency cause) himself he’s probably some rich businessman who had a minor problem but had to make a huge deal about it because things weren’t going his way
I remember when I was younger and didn't know any better, I was picking up a game I had pre-ordered at Gamestop, and oh had they swindled me! I can still remember their oh so terrible words: "Do you want to pre-order Call of Duty Ghosts? It's only eight bucks."
Not even. There is no pressure, they just don't sell the system by itself. It's either bundle or don't buy it and when I got mine, it was pretty well spelled out.
You know he was talking to a friend about the situation and they were "well you aint sign no contract did you?" And they were like "yea you right you right"
I once worked for a company that, when a customer threatened to sue, would make us stop serving/talking to them entirely. The only thing we were allowed to say after that is “now that you’ve expressed that you will take legal action I can no longer help you. All correspondence must be through our legal dept at (phone number) or (email)”. Even if they were like “no I’m not actually” we still couldn’t do anything more than that.
the frightenly common idea of an employee caring about legal action taken against the company they work for seems to come from people who have never worked a day in their life
If you wanna be a real asshole, you can just sue the actual franchised location to make the manager wave the problem away by firing the unfortunate employee. Suing the entire company isn't even gonna do that. Now that I think about it, maybe it's better that these people are a bit less destructive.
If a customer comes up to you saying they're going to sue, just don't interact with them. Seriously. Tell them that this is now a legal matter and they must go through the company's lawyers.
“I’m just gonna come in and fuck shit up” is a threat. Even if he had a case and could sue GameStop, GameStop could sue him for literally threatening the worker and the manager. You don’t tell somebody you’re gonna come into their workplace and “fuck shit up”.
I've been working at McDonald's for a few months and I've had so many people be like "that price is ridiculous I'm not paying for that" and I just in my head and think "Then don't get it". Especially when it comes to our ice cream they say the price is super high and it's like "dude, there's a dairy queen just down the road"
OMG IKR. I'm nearly always on till at McDonalds and when I tell people their prices they complain about them. "ohhh that's gone up!" yeah I don't personally set the prices buster. and even if i did if you hate the prices so much WHY KEEP SHOPPING HERE??? silly behaviour
@@aelie8198i mean, to be fair, i’ll jokingly say something like that sometimes, but i’m never actually intending to guilt trip the workers over it… like they don’t control stuff like that, what good is that gonna do? 😭
I've had the opposite happen one time. Once, I was in charge of "running" food out to customers, and I brought out an order to a lady in her car. I was nice to her and thanked her for her business and gave her a well-meaning, "drive safe," as I went back inside. After she's left for about 30 min, we get a call on the phones. She called back to tell my manager that her order was messed up, and proceeded to describe ME to my manager to spite me, I guess. I don't know if she has any clue bout how a restaurant works, but I just delivered the food to her car. I didn't cook, arrange, and deliver the food to her car.
Manager at Lowes here, and I truly appreciate people like you who support us retail workers. The amount of unreasonable and just nasty people is crazy. Being a manager I usually have to end up dealing with them and one thing I’ve learned is that you NEED to defense your associates and stand up for yourself. Anytime I bite back the customer backs down, but if I let them treat me or my employees with disrespect then it will continue to happen. Where I really draw the line is when a customer calls my associates names. The second name calling gets involved whether it’s a $10 sale or $10,000 sale they will no longer be welcome in the establishment
thank you for standing up for your employees! ♥as a retail worker it feels comforting and safe to have a manager that has your back =] only once has a customer had such a tone with me that my manager said 'please treat my employees with respect', and the lady was taken aback. these 'i want a manager' people also need the wake up call that their tactic of invalidating of the employee does not fly!
I worked at Lowes for not even a year and it was definitely one of the hardest jobs I've ever worked (only bc of the customers) and I'm on my 6th year in the Army. I could never work in the service industry ever again. The ppl r insane
@@byamps422 basically if you cuss them out or get physical. It’s okay to not put up with it, just be tactful about it. I’ve had to yell at customers before
This is 100% why I retired from customer service after years of legitimately enjoying helping people. This day and age, people are literally insufferable and social media just fuels the fires.
As a retail worker, I genuinely don’t understand why some people think we’re so fucking dedicated to the company. Especially when they say they’re gonna go to a rival store. Like, ok? Good for you man.
Some workers actually ARE dedicated and care...some realize their behavior represents the manager/s and the company as a whole. Not every retail worker is a stupid teen that couldn't care less or adult with the same attitude.
@@juggmkj You can be a dedicated hard worker, but that doesn't have to mean you hail the company you work for. I've seen some of the hardest workers push their all for a company because they love to give their all in their work, but they could care less about it in relation to them because they are just there to make a living.
@@juggmkj there’s a difference between handling your daily tasks at work with care and worshipping the ground the company stands on. These companies do not care about you (they’ll drop you without hesitation if it means protecting their own ass) so why should you care about the companies? I do not understand how some people have more compassion for million-dollar entities than for the average human population. You should always put forth your best effort, but also know your worth and remember that if a company (or person) treats you like shit, you don’t have to care about them lmao
Bro I hear a lot of people complain about the customer service at fast food places and I'm like, "What do you expect? They are FAST FOOD EMPLOYEES!!!" Who the fuck actually wants to work at a fast food place? You do it because you need money. I never expect good customer service because I know how it feels like to work in places like that. I was lucky enough to have very chill coworkers so the job wasn't complete trash.
As long as you aren't the type that throws the burgers around so I recieve them in separate pieces rather than an actual burger. Or the type that always gets the orders wrong then yes, you are essentially a hero
Hey Charlie, I run a GameStop and yeah a lot of the reason for the bundles are to prevent scalpers, we had a big problem with that in the past and even if we tried to limit it to one per person people would go to different stores to get multiple and stuff. But also, GameStop only makes like $25 on a PS5, the margins are pitiful so for us to really make any money on them they are bundled, we make more selling a single controller than we do on a PS5 rip
I don't even get why people would be mad about the bundle. Most of the time, if you're buying a console, you don't have games for that console yet. I'm always like "Cool, I'm immediately getting games with the console". And even if you don't want the games, you could just keep the plastic on them and sell them online brand new. It makes no sense to me.
@@Crystalluss if the games come in a bundle you're gonna have a hard time reselling them for any reasonable amount of money. The used and new market will be flooded with those few bundled games. People like to buy the games they want, not something picked by the game store. That said, this customer knew the deal. There was nothing shady, just buyers remorse.
@@Crystallusstbf I'm in the market to buy an Xbox series x pretty much just for gamepass because I don't think there's a single Xbox exclusive I'd want other than roboquest but I got that on PC as a demo I'm working through
I'm so glad that the company I work with has a no bullshit policy. If anyone ever threatens us with legal shit, we immediately refuse them service and tell them to email the legal team. We're also allowed to totally refuse them if they're abusive in any way. I'll never understand why more places haven't adopted this. Multimillion dollar companies don't need that small handful of asshole money that badly.
Exactly. I work for a big corporate store and if anyone mentions legal action we immediatly stop trying to handle it on our level and give them directions on how to file an incident with headquarters that will be sent to the legal team. Out of the dozens of times its been threatened I've only had lawyers call me twice to consult on what actually happened and take a statement. Most people are full of shit and just drop it when they realize we aren't scared by their threats.
Look at walmart, multi-billion dollar company that promotes their workers to sign up for food stamps and/or welfare…There was a walmart that organized a food drive for their own fucking employees. Then the employees turn around and spend their paycheck at walmart because its the place they can afford to buy from because of their shit wages. You’re right they don’t need that small handful, but they want it.
Because Subway and Sonic managers are abusive to their employees to where mold in the store and repeated heat strokes on shift prove their employees are nothing but punching bags to be federally underpaid and neglected to where hospitals and constant health check violations get the managers to get their shit together before being arrested. Not to mention fuckin 7/11, the store owner in my town literally killed one guy with a gun and then intentionally drove over a man and every delivery driver tells past and current employees on breaks that the owner is being verbally abusive again. (Alan Du, look him up, he needs to be arrested, his store has been selling shit with 7-month expired licenses so he legally can't even sell ice.)
I think what really happened is he always had the plan to return the extra stuff and keep the console only, and is mad it didn't work. He posted another video showing that he is using the console
@@DarkNightRJ yeah that’s exactly what it is. They assume they can return the games and stuff they don’t want, but it clearly says in small print on their website that you cannot return individual items.
Yo fam I make a variety of short entertaining reactions on RU-vid as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
I worked retail/fast food for 6 years, mostly as a manager. And the absolute highlight of my days was getting to tell pissy customers no. I love how much the word "no" can absolutely cause a 30 year old man to melt down
"you come in here acting like a big man but your issue just makes it seem like you're a big baby" thank u charlie for summarizing customer service so perfectly
As a customer service employee, i agree. People are absolute scum, especially older people who will yell at you if you don't remember the exact RGB color code for their frozen caramel cappuccino.
It's absolutely fucking ridiculous, agreed. I'm a delivery driver, and a lot of the older folks tip like shit, as well as the people who are better off, because they don't have any sense for how little a Dollar actually is. They either remember gas being a Quarter a gallon or have so much money that they think, "Oh, $5 can't possibly make a difference to the driver." Pisses me right off. In fact, today, a customer had a total of $22.30 for a cash order, gave me $30.30, and asked for the $8 back. I had to give out my own money because of it. Luckily, I was given that money back by the store, but it's stupid that even had to fucking happen.
@@numismaticmaster8612 i will never understand usa reworded you must tip me for doing a job that requires no education and anyone can do even tho I have a monthly salary it's rworded. If i order food online to get delivered I'm not paying for the delivery tdriver I'm paying for the food
@@Vikingnord1 nah man I'm from Australia so I don't get tipped and actually get paid a decent amount, but as far as I know in the USA they simply do not get paid enough by the company, they have to get decent tips to live which makes the customer service jobs even worse I can imagine.
I think the worst customer I ever had from working at Gamestop for 11 years was the guy that was so mad over something that he went in the corner and took a huge dump. Then his wife ran in and scooped it up with her bare hands and ran out screaming "I'm sorry." The guy eventually came back and said he'd "shoot" me when I got off work that day.
Shit, my boss would've demanded I call the cops for the shooting threat. Having to tell them "he also came in earlier and took a shit in the corner" would just be gravy at that point.
I’m a cashier/customer service at a retail store and I love my job because my boss doesn’t care about treating these people with respect. So instead I get to just sit and watch the show as lunatics will turn what was a boring job into a circus
I had a similar job where the boss would scare the customers by randomly screaming and throw things at them and pretend like he was busy. Very few people got mad because they couldn’t figure out who did it. But the customers didn’t deserve it, was just random people.
As a retail worker, thank you Charlie. I once got accused of being given commission at an antique store after telling her that a full size oak night stand wasn’t going to fit in her Toyota Prius.
The wildest thing is that he thought that TikTok, a platform filled with Gen Z, would agree and rally behind a man being an asshole to retail worker. Props to the retail worker who handled it way better than most would have.
@@pumpkin_pants3828 a lot of them still respect retail workers more than the oldest living generations do, just the fact that they havent worked it doesnt mean they cant still understand basic politeness and kindness
@@KayhoticGames there wasn’t a lot they could do my store has no camera in the front and neither did the stores near us. If they drove off before the cops got there not a lot they can do. And while we have a panic button we are told not to press it while they are in store. The only thing worse than a robbery is pissed off robbers in a hostage situation.
I work in food service. I really appreciate the acknowledgement Charley. We get treated as servants by most customers, and my toughest memory was when someone tried to get me fired for a free meal.
I worked for Pepsi, in Cedar Rapids, Iowa for years and we had patches on our shoulders that read below the Pepsi logo... "The customer is why." Several of us route drivers got together and had identical patches made and reworded it to read, "The customer whines." It was nearly a year before the boss noticed. LOL
Thank you so much for calling me a hero, Charlie. It means a lot. It's nice to know that someone appreciates what I did and actually empathises with what I had to put up with. Years ago I used to work for toys'r'us, specifically the video game sector, the abuse we got was daily. After four years I hung up the cape and moved on. I feel sorry for anyone who works in customer service. They really are overworked, underpaid, and worse unappreciated. Thanks again, Charlie.
Gamestop employee here. He absolutely did not get pressured into buying that bundle. We let our customers know that we have some in stock, that they're only available in a bundle, we let them know what comes in the bundle and how much it is, then they walk away. Not to even mention the process for buying these bundles takes at least 10 minutes. You cant just oopsie dasies into buying one. Like its a whole process where you have to scan ID labels, ask for like 4 different warranties on everything that comes in the bundle, bring the console out front, hell you even have to ASK THEM WHAT GAMES THEY WANT because theres always a selection. Also he asks "is that in writing though!!!" Like yes. It literally is. Its actually directly under all the shit he flopped on the counter with big letters that says "PS5 BUNDLE" and lists what you get with it.
I respect you as a wage slave for this company, but you cannot pretend Gamestop doesn't push scams on their customers and have the employees do it. Club etc. The point is for people to not ask for stuff to make it not visibly available. Not the wage slave's fault ofc.
I'm almost certain this guy is a scalper who bought the bundle, resold the console and controllers, then expected to be able to walk in, put the blame on the store and play dumb to get his money back for the extra stuff. Which if true, is hilarious and deserved. Props to the employee for not putting up with his attitude, and I hope the manager deals with it the exact same way.
I got one of the bundles when I got my PS5. It came with an extra controller, the headphones, and I think a couple games, all at MSRP. I’m never going to touch the headphones and I hate having physical disks but I’ll gladly pay that kind of premium to get a PS5 instead of giving money to the scum of the earth scalpers. Fuck scalpers, they deserve every bit of suffering they get.
I mean he did say that he apparently "kept the controller at home", even tho he's trying to get a refund for the bundle that.. included the controller? Honestly it'd make sense if that's the case, so shameless lol
@@elizabeth5561 Using more basic intelligence, the employees would know that's dogshit. You are astronomically more likely to get a defective controller with a brand-new console than you are likely to get no controller. and even the chance of getting a defective controller is highly unlikely with a brand-new console. I could see either cases happening if you bought a used or refurbished console set, but not a new one.
A lady literally had me for 40 minutes talking shit about how she doesn’t like our systems, the way our computer takes coupons off , savings/deals she didn’t get, the fucking 5 dollars that didn’t apply the way she wanted it to apply specifically to everything( even tho she got 5 dollars off). Just delusional had nothing better to do. She left went to her house and came back just to complain! She wanted for me to refund money and coupons (which is against policy) and still didn’t understand after explaining the same thing multiple times (she thought I was pulling our regulations out of my ass?). I could never talk to a person the way some of these “customers” talk to us like it’s ridiculous.
Yo fam I make a variety of short entertaining reactions on RU-vid as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
In our store we once had two customers go at it and fight each other and naturally we called the Cops. But for other customers that wasn't enough, they were complaining "why won't you do anything about this! DO SOMETHING!!!", like we were security guards or some shit, like we were physically going to get involved and risk our own safety !? LOL
Ex gamestop employee here. I once had an interesting customer come in. He was wearing a plain white t shirt and a gold necklace that looked like it was for a kid. His hair was all spiked up aswell. He awkwardkly came up to the counter and asked to buy some used game. After he made the purchase i said "thank you for shopping at gamestop". After that he sort of just froze and stared at the ground for a bit. He then quickly blurted out "thank you beautiful" and ran off. Was very strange... but I wish he hadn't run away though, I was going to give him my number...
There was 1, and only 1, advantage to being a manager at the supermarket I used to work at. People would ask for the manager and I would be able to look around and then tell them "Oh yeah... that would be me."
See I have asked like questions before and felt like shit about it because it was supposed to be quick but somehow it got like... Longer... And like bigger and more and I was panicking because I did not want to stress the employee at the mall out and he was probably panicking because he didn't want to talk to me in the first place and I had a meltdown in the bathroom. I have autism and a ton of PTSD specifically about men but I saw that employee after hours and he was saying he thought the whole thing was funny and he was sorry if he stressed me out and I was just like explaining what happened and now we are really close friends.
Looks like it happened for a reason then. Don’t stress to much in public dealing with people. People are just people, like you and I. We all feel anxiety and stress. We all get tired. We all get hungry. We all have had heartbreak, and tragedy. Just treat people the way you would like to be treated, and I promise that will usually come back around. Like your experience, you must have been very polite with the employee, or else you wouldn’t be friends now.
This dude is either broke, trying to scalp someone or his wife/girlfriend is pissed so he's trying to make GameStop to be the bad guy. This dude isn't a clown he's the whole damn Circus...
I used to call myself the CEO of Tomfoolery. but after watching this, I might have to change to a new title, because I have found someone more deserving of that title.
Yo fam I make a variety of short entertaining reactions on RU-vid as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
I work in Customer service and i always say ''The customer has the right to be wrong. but they are not always right'' Feels pretty cool to hear though how much respect Charlie has for retail/customer service workers. Btw love your videos Charlie always give me a good chuckle aswell nice entertainment to listen to/watch.
1:20 When I worked at a bigger retail store, I actually had someone tell my manager and I that we were going to hear from their lawyer, and I remember being like "okay? And?" and my manager told them exactly how to spell his name as well as told him that since they wanted to make it a legal issue we could no longer talk to them, and they'd have to call corporate. IDK if that's a general corporate thing or just the company i worked for, but honestly after that i low-key wished belligerent customers would threaten legal action so i wouldn't have to deal with them.
I’m a waitress. People order things and then drink or eat them fully and then say they didn’t like them and want it off the check. And when they get angry, it’s literally not my problem. What am I supposed to do? Why am I the one getting yelled at for serving you chicken Alfredo that YOU ordered. I’ve even witnessed people take some of their own hair out and place it on an already finished steak and get angry and want a full refund. These people exist. Edit: I make 3.63 an hour to deal with this bs.
Hate it when people yell at grunt level employees. They're just there trying to earn minimum wage. They're not the company executives. Nothing happens when you yell at cashiers.
I used to work in food service at a tourist destination in Australia. My boss told everyone who worked there: "If anyone is rude to you, refuse them service." Apparently he'd seen too many staff experience emotional breakdowns because of customer's behaviour. And i can tell you, there are few things in this world more satisfying than the face of an over-entitled and rude customer after you tell them to leave the shop.
The “I’m gonna sue” thing hit too close to home tonight. Literally TODAY I had a woman yell at me saying she’s gonna sue Walmart if she falls in the parking lot.
Me when i mop the flow i dash to find the signs so no karen tries anything! one apparently did when i didn't work but wild many miss the very visable caution sign of the little step *WILD HOW SO MANY MISS IT* i swear people are blind!
When I worked in retail a woman slipped on a patch of ice that was easily avoidable near the storage warehouse, and was upset I didn't run 30 meters to her after her friend comforted her and later that day had a complaint about me that was sent to my store manager.
I know a gamestop employee who sold a $70 game that was only on pre-order at the time for $5. He sold 2 in the 10 minutes the manager was in the back. He got put on a permanent suspension. Last update I heard was he's still asking when his suspension will be lifted and he can come back to work. Also he had already been shown multiple times how to do pre-orders
In the customer's mind, them saying "I'm gonna sue the company" will make the employee grovel, because they (the customer) believe that when they are in court, the employee will be blamed. Sort of like GameStop pointing at the employee going "This is all your fault! You could have prevented this!". How do I know? Because when I used to work at an Apple repair shop, someone said the same thing. "You better fix this for free, or else I'm going to sue Apple. And when this gets to court, your ass will be fired because you could have stopped it."
I also was “threatened” with legal action when I told a man I wouldn’t buy his console. Just the console. He provided no cords, or controller. Demanded to know why and I explained I could always deduct the cost of missing items from the sale but it probably wouldn’t be worth it at that point, so it’d be better if he possibly could grab them, but that wasn’t enough. “Why couldn’t you just buy the console. I’m gonna sue you for it.” I just had to point look him in the face and say “would YOU purchase a console from a retailer like this???” Then THATS when he launched into “bundles are illegal look at my receipt haha I’ve got you now dumb bitch” I had to hold back laughter.
Some women tried to sue my store cause of legit not seeing a little step with a clear catuion sign placed well within seeable view *i swear people can't be this stupid!* but i'm proven wrong! lmao
@@M4TTYN Their stupidity knows no bounds. Imagine being a homesteader for years just to return to see what people constitute as important. Two days ago I posted something on a D&D FB group about how to make two groups of people happy with Darwinism explaining how lizard people can have breasts and some can't so both parties can walk away happy. I had like 15 people who were all cool about it and then one chick who was raging over it. She literally pulled the "Did you just assume my gender!?" I'm just like.... Holy shit... I came from "We have 3 days of food. Gardens infested. Hunters got mauled. Supplies aren't here yet. We got 4 sick people and we found out it's cuz there's a dead bird in the well. And to make it all worse they them just assumed his her gender, so now we have to go ahead and burn they them at the stake." ... What... the turbo fuck... I can't fucking believe this.
Gamestop employees are always so chill from my experiences. One time a drunk dude came into the store and started threatening the employees and they just kept their cool and talked him into leaving. They could have escalated it so easily but they did a damn good job.
The original phrase wasnt even meant in this context, it was meant as in "if the market demands a certain product, sell that, not something people dont want"
Yo fam I Make a variety of short entertaining reactions on RU-vid as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
Oh this guy wasn't having buyers remorse he was a scalper trying to get the extra money back for the bundle items and already sold the PS5 itself. So I'd say this anti-scalper method is working just fine.
Yo fam I make a variety of short entertaining reactions on RU-vid as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
Do not listen to the 1st reply, it is a soulless robot or attention seeker. Move along and don't give them attention. If you want to, you may report the reply
I work in a bank call center, and the amount of people I've had threaten to sue me/ the company/ my boss/ the call center is amazing, like everyone really believes threatening a law suit will magically make everything just suddenly get fixed. I had one client threaten to come to the office and choke the life out of me because i couldn't get his money back after his nursemaid robbed him it is truly wild how people toss blame for their problems.
That customer is the type to go to a restaurant, "supposedly" order a Hamburger, get a Chicken burger instead, eat all of it, then comes back asking for a refund.
@@jonmann4980 difference is: in my scenario the restaurant gets his order right, but he lies to get a refund. In OP’s scenario, the restaurant fucks up his order. Bro knew what he was buying at GameStop, so it isn’t like he got something different than what he ordered. Edit: I just now noticed “supposedly” so I did pretty much say the exact same thing as him lmao
Yo fam I make a variety of short entertaining reactions on RU-vid as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
Do not listen to the 4th reply, it is a soulless robot or attention seeker. Move along and don't give them attention. If you want to, you may report the bot.
As someone that works gamestop, yes its a anti-scalping measure, if you want to return anything in the bundle you gotta return the whole bundle, you can trade in the items though if you wanted to.
That’s what confused me about this interaction I’m like “wait he has most of the bundle, he can probably ask for a trade for some of the products he’s returning” or literally just stop being a child and return the whole bundle like any rational human being would but then again I’ve never yelled or harassed customer service before like a knuckle dragging punk so what do I know
Basically they had a deal where if you bought a bundle of items you would get a PS5 for a fair price and this guy probably wanted to return all the pieces, get $300 back and keep the PS5 so he could resell it. Glad I'm not the only one who caught the actual scammer. :P
The "I'm gonna sue!" angle might have a chance at scaring a smaller business who doesn't know that arbitration exists, but to try and threaten a low-on-the-totem-pole employee of a multinational corporation with an army of lawyers on retainer is absolutely hilarious. Yes, please do sue me, you should go file your papers right away. I'm sure your lawyer will think it's a slam dunk case.
Had a lady threaten to sue me yesterday. Jokes on her, I have her signature on paper that says we're not even liable beyond $250. Enjoy finding a lawyer for less than $250.
@@randomdeliveryguy my company takes a customer's product and transforms it. If we were providing everything 100%,that would be a different story. Plus the transformative nature does not involve electricity, so there's no mechanical risk of its change. That's how it's easy for us to have a $250 liability limit even though customers can bring in stuff that's worth tens of thousands of dollars. That's just the risk you take and sign off on.
I worked for an isp and they had a policy regarding customers mentioning, even vaguely, legal action threats. We immediately tell them we will put them through to a member of our legal team, and transfer them over where someone is already ready to take the call. I've heard the legal team talk to the customer, it's definitely not "please don't sue us we will make this right" and it's more like "I dare you to sue us, we will drown you in legal papers, proceedings and lawyer fees". They didn't use those words obviously but what they did say and how they said it was definitely a challenge they were itching for the customer to accept.
It's never been a thing. Anyone who thinks 'the customer is always right' is a good way to do business deserves the imminent bankruptcy headed their way.
"The customer is always right" means "[when considering what products your consumers will want to buy], listen to what those customers say they want to buy instead of telling them what they want". Unfortunately, customers dont know this 🙄
I work in food service and our store gives customer's a 3 strike policy. If you refuse to listen and still continue to throw a tantrum and cause a scene after we've explained to you why we can't do whatever bs you're demanding we then politely tell you to leave. If you still refuse to leave it goes up to "get the fuck out" and then if you still refuse we then call the cops to have you removed and you are permanently banned from ordering at our store.
Nothing makes me more happy then telling a customer something, them not believing you and asking for the manager, and for the manager to say the same thing prompting the customer to back down.
I work front counter and I’m also manager on duty. This is how it usually goes “Let me speak with the manager!” “You just did” they are instantly stun locked and I looove it
There were so many times I thought I was going insane at my job because of the customers but my manager was a friendly lady and loved to chat so we were always talking about the one customer who is visibly and audibly drunk trying to attack the poor girl working in drive up and go in aisle 7, or she would be straight up say with full confidence to the customer that they were wrong and they were in the store two days ago making the same scene so the manager says she doesn't "understand how they could've already forgotten and gotten so upset about it again" while in earshot of the same customer. It hit stronger than heroin
When I worked at Best Buy years ago, it was store (if not corporate, I'm not sure) to give the customer the number for corporate and terminate the interaction immediately the second a customer threatens legal action.
Ex-gamestop employee here, You cannot return items that were bundled with the system and you can’t even trade them in, Charlie was right this is an anti-scalping measure they made when PS5s were hard to find. God Bless that employee for standing his ground he did everything right.
You can return them actually. You just can’t have opened the console, serial numbers have to match, and all other items included in the bundle have to be sealed and included with the return.
@@Shizlgizl there are some good articles on it but to summarise. Your average scalper or bot can flip a ps5 pretty easy for huge profits. It's harder to shift is second hand games controllers and accessories. So instead of a scalper buying buying a 500 item selling it for 1000 he now has to pay 750 for a console. Then his more than likely stuck with the game. He could of course accept lower profits, or charge more but consumers are less likely to pay more for second hand stuff or for a premium product they don't need. A personal example is ufc in London. Tickets for cheap seats sell out in 2 minutes. Then get reposted on scalper sites with 500% mark up. What doesn't get scalped is the premium £1000 tickets, these are too heavily a cashflow layout with no guarantee of a return. Hus third option is what we most likely see above. Try n return all the useless stuff and not the console. Its generally thought that bundles do reduce scalpers but also hurt the consumer. Anyway hope that helps
@@elderrusty541 he said sealed and closed. That's not exact standard practice. Most places (in terms of gaming) allow you to return an item(s) if they're together, yes, but they don't necessarily require it to be completely unopened. How do you know you don't like it if you don't try it?
I used to work at a gas station where we weren't allowed to give people alcohol if they didn't have a valid ID (pretty reasonable), but we'd have alcoholics freak out and rage every day who forgot their ID and we were the only place that sold booze in town. We had a guy whip a bottle of vodka at an employee, and another one who - as he's raging at us - walk behind the counter and demand we open the register and took the money, walked out the door and got arrested. There was a homeless woman who we wouldn't give alcohol to, so to "get back at us" she started living in our bathroom. Another time a guy cut off one of the pump cables because he was pissed. There was also a human trafficking sting on my first day. I worked there for 2 years after that 9/10 job
Had the "if you dont help me ill sue company" line several times in my time in retail. Best part is, once they say that you can say "ok you'll have to continue this by dealing with the legal department then" which is like a hotline phone number, the second they say that I'm not even allowed to talk to them anymore. 100% of the time their brain starts lagging and they'll try double back. Too bad buddy you said the legal magic words where I no longer have to serve you, leave the store please.
“the customer may not always be right, but the customer always wins” is one of the things i was taught on my first day as a service worker and has rung true every day since
Definitely not. If my manager encountered this guy he would have immediately told him to leave and that we would not be servicing him. He doesnt take any shit
Man, reminds me of when I was serving as a cashier and a customer got upset because she got no sale’s because she wasn’t a member. Then she went ahead and ripped some price tags off our shelves to bring to me in order to force my hand into putting the sales on. Then, the moment I tried to talk some sense into her about, you know, how ripping price tags off our shelves is actually a bad thing and awfully immature. She went ahead and got the number for a corporate representative and harassed him in order to get me fired for being “rude”. To this day, I regret not throwing her out of the store the instant those price tags were torn. The more time I work in retail, the more I believe that enforced customer etiquette is necessary. The whole corporate policy of “let the customer get away with absolutely everything because we don’t want a safety or theft related lawsuit” empowers the insane. It gives power to those who are most undeserving, and those actually deserving of respect and hospitality as a customer return all the niceties that they’re offered. In this vain, I miss when stores actually banned customers who didn’t show respect to others.
As a retail employee for a home improvement store I always find it hilarious when customers suggest going to a competitors store cause, “your store is sh@t with sh@t prices” as if i can control pricing and its like okay see ya im not gonna beg you to stay
As someone who worked at GameStop recently, I think it's important to note that you absolutely CAN get a refund. You *MUST* bring back all of the items included in the bundle, otherwise you will not be able to return it. There is no scam. There is no problem. You just need to bring back everything you purchased. He's trying to get away on a technicality because it lists the bundle as individual items on the receipt.
Hes trying to return the games, so he would have just bought the console straight up. I agree with others that he’s trying to scalp the playstation - the employee sounds like hes willing to swap out the games for him, but he only says he wants “store credit” presumably to pull this scam again
Can confirm as well. I have, and will continue too have, so many of these transactions since the bundles released lol. Everything just had too come back to us and we will all have a beautiful time and have celebration for the refund being given! But it gets difficult with no cooperation even when we try to go above and beyond to try and help the guest. But that retail for ya!
I’ve worked customer service for 11 years until I had a complete emotional breakdown, total burnout, and severe depression. I seen people like this EVERY DAY. It was incredibly rare for me to have a good day because when that shit happens, management tells you to take it with a smile. Customer service workers are the most disrespected, overworked, horrendously paid, and mentally exhausted workers. Yet, only during a pandemic where they considered “essential”.
100% agreed. Whats worse is that in my hometown of Montreal, we werent considered essential for vaccine priorities. So even though everyone was constantly telling us how essential it is that we work our dogshit jobs, we didnt even get any extra benefits from the "essential" status. Im sorry to hear about your breakdown, and I hope you work in a less abusive industry now.
I'm sorry. I hear your words. The mental and emotional pain manifesting into physical struggle. It breaks that happy hopeful child that is still in your heart.. I don't know why things are the way they are I believe everything happens for a reason And I hope good comes to you because you do deserve it
"Take it with a smile!" "The customer is king, just forget about it!" "You need to grow thicker skin!" "This is the real world you baby!" I genuinely hope that their arteries clog up whenever someone tries to normalize abusive behaviors. It'd fix the world really damn quickly and fill up the graveyards.
I worked at Walmart and you don’t realize how many times I’ve been assaulted or yelled at for things I didn’t even do and they expect us to stay civil. Getting paid 14 dollars an hour won’t make me stay civil had to quit
"ima go ahead and sue GameStop" Dude, you couldn't even buy a ps5 correctly, there is no dimension or pocket dimension in existence where you come close to suing anything or anyone. Thank you.
Never give out anyone’s hours or schedule, because as this man said he’s going to F stuff up, and that could be anywhere from another a little petty complaint like this to an armed situation
That was my first thought. I'm a manager at a retail store and I would have been pissed if someone gave out my personal schedule! I'm only allowed to give schedules to direct family members, but even then I usually reach out to my associates so that they can share that information with the person asking. That way I'm not involved anymore. And yeah, why would you give an angry person the date and time to find someone they want to confront?!?! Idiotic move and more people need to be aware of this!!!
@@Brucifer2 It's actually not illegal because it's the manager. They're expected to deal with all issues regarding the store, so if someone is asking when they are supposed to be there you need to let them know. Not saying it's right for this particular situation, just saying that it would not be illegal.
This was actual tame compared to the people coming through McDonald's ordering a single big Mac and throwing ketchup packets everywhere because they had a free apple pie coupon with any purchase of a MEAL. Customer service needs a raise.
When I worked at Mcdonalds (mind you I wasn't even the person who served this woman her food, I was on front counter and this was in drive thru) I had gone to help out some of my coworkers with their orders since mine were done, and they needed help bagging. So I helped out bagging their food however this woman wanted extra sauce. Now at my specific Mcdonalds (idk about others) there was a 25 cent charge for additional sauce. But the woman purposely asked after having already ordered and paid to avoid the minimal charge. So she basically just wanted a bunch of free sauce, and my coworker rung her up at her register instead, told her that would be 25 cents, and the woman tripped shit. All three of us, my coworker, myself, and my manager had to watch as this woman not only threw her strawberry milkshake on us, but then also threw her food back on us in a fit of rage. On top of this I've experienced plenty of other things like verbal harassment, literal threats, and sexual harassment in my time working at Mcdonalds. I worked for about 6-8 months (since I was waiting to turn 18 at the time) and was making minimum wage (7.25). :)
Y'know the funniest part about the ps5 bundle thing is it's not even Gamestop HQ, it's playstation themselves requiring us to sell the bundle which is why most of the bundles have playstation exclusive titles like the pulse headset, spiderman, and ratchet and clank
The term "The customer is always right" is such a delusional sentence that entitled people always have and it's truly satisfying when they snap back to reality
That saying always reminds me of a line from one of Garn's videos. "Rule number 1 of this gig is the customer is always, without exception, fucking wrong"
As a customer I hate talking to workers. This is because I know all the shit they go through on a daily basis.I am always afraid im making their job worse.
I work at a customer job my self. don't worry about making things worse. Just being polite usually makes our days 100x better and besides that's why we're there
oddly wholesome but don't worry man!! some of the best parts of my shift are interacting with nice customers, even if there's a problem as long as you're nice it's a great change of pace from other people with no decency at all lol
Already been said but I’ll say it again. Trust me if you’re being nice and respectful you’re the best part of the job. Dealing with a customer who respects us and treats us well is almost as good as straight up taking a break. Makes me feel much more relaxed and allows me to take a deep breath. Trust me dude, you’re good.
This is quite literally my mom. All of those poor poor convenient store cashiers she berated at for the store's bad product bundling coupons... when my dad reminds her that those employees have no control nor impact over it at all, she just innocently say, "but they will make sure everyone in the company knows how bad it is". God.... my dad just gave up.
Yo fam I make a variety of short entertaining reactions on RU-vid as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
As someone who does work in retail and has to deal with people on a daily basis, I’m so happy you acknowledge and respect us for what we do and for putting up with peoples bullsh*t
I can only imagine how much worse retail got with supply line disruptions and inflation at all times high, not to mention the gas money people have to spend just to get to the store. No wonder they come in choosing violence.
Yo fam I make a variety of short entertaining reactions on RU-vid as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
Do not listen to the 2nd reply , it is a soulless robot. Move along and don't give them attention. If you want to, you may report the bot. This kind of bot is usually called a advertisement bot, they advertise their channels and products. It is best to report them if you want to.
Yo fam I make a variety of short entertaining reactions on RU-vid as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾Yo fam I make a variety of short entertaining reactions on RU-vid as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
5 and a half years retail, and the most idiotic thing we dealt with EVERY SINGLE DAY, was our couponing, and how customers NEVER read the coupons, and would come in literally demanding we do what THEY THOUGHT the coupon said.
Dealt with this before. What's worse IMO is when the coupon is still valid according to the writing, but the code no longer works in the system. Stupid IT fucks pull the codes from our system early almost every time we run one
@@MajorCanada great point, a lot of customer issues were because of fine print when it seemed like something else was being advertised or a coupon was implied to work with everything. Also buyer's remorse like this vid
Yo fam I Make a variety of short entertaining reactions on RU-vid as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
