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Worst Hotel Guest Ever 

penguinz0
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This is the greatest bad booking of All Time
Merch moistglobal.com/
I stream every day / moistcr1tikal

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23 окт 2022

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Комментарии : 12 тыс.   
@slothpalms8124
@slothpalms8124 Год назад
"She expects you to go fuck yourself" is literary genius and what every customer service worker thinks in the back of their heads
@ayf_
@ayf_ Год назад
That country is not ok, why such thing like upgrade if you didn't like something you yourself have chosen even exist? And also allowing any number of people instead of selling more rooms lol. there gotta be always set number of guest per room
@popodood
@popodood Год назад
I expect the guy to make better decisions in the future
@enthusiasticgeek7237
@enthusiasticgeek7237 Год назад
oh its much further forward in my mind
@aliensfeltmymoments5128
@aliensfeltmymoments5128 Год назад
@@ayf_ there is, people just lie. I worked at a hotel for a year. People either lie or just don’t pay attention and blame the worker
@AfricanLionBat
@AfricanLionBat Год назад
Unfortunately, people are this fucking stupid and entitled all the time. I can't tell how many times I've seen this shit happen.
@aliceduren6542
@aliceduren6542 Год назад
Respect to the bystander that tried to tell him that the room could easily fit 4 people before getting shut down. He tried his best.
@MrUssy101
@MrUssy101 Год назад
Well it’s her job a hotel worker. What did you expect ? She gets paid for it, remember there is no customer service without customers and they are always right. She should get off tiktok and do her job. Hope she is fired tho.
@lachlanboland8973
@lachlanboland8973 Год назад
@@MrUssy101 Stfu, how is this her fault? and how is this customer right? i would love to see you in this situation
@f4ephilosophy691
@f4ephilosophy691 Год назад
@@lachlanboland8973 Its just bait, no one is that stupid.
@khina3061
@khina3061 Год назад
@@lachlanboland8973 but he's a troll so 🤷🏾‍♀️
@OcarinaOfVali
@OcarinaOfVali Год назад
@@MrUssy101 customers arent always right. Thats not how the saying goes either. Customers are usually the dumbests mofos around
@novakingood3788
@novakingood3788 Год назад
So let me get this straight: He booked the right room for his family. He cancelled that booking He booked a room less suited to his family through a third party company He doesn't like the room It's her fault. And they say chivalry is dead.
@if7723
@if7723 7 месяцев назад
@@jameszacknehring787 But has every other room checked in.
@YaBoiMegatron
@YaBoiMegatron 5 месяцев назад
What I don’t get is, the fuck was wrong with the king suite anyway, not only did it come with a king sized bed, but also a pull out couch That’s more than enough for a family of four, hell, coming from a Hispanic family, I can say that we can manage to stuff more than 6 people in a king suite
@MeeSeeksAndDestroy
@MeeSeeksAndDestroy 5 месяцев назад
@@YaBoiMegatron he wanted the first room but for the lesser priced of the second room. he was trying to create an error in the booking system between the hotel and the third party app that would end with him getting a free upgrade or complimentary room. it did not work.
@MintOreos1
@MintOreos1 4 месяца назад
@@jameszacknehring787they can’t really understand stupid so can you blame them?
@BigCarso
@BigCarso 3 месяца назад
And he couldn't give it up because that would be too embarrassing in front of his wife. He simply cannot allow her to feel any form of superiority over him, due to him making a mistake. That would mean his manipulative gas lighting control over her would slip, and he'd risk being left all alone to obsess over hotel room prices
@ZacGames25
@ZacGames25 Год назад
A king sized bed and a pullout couch is absolutely big enough for four people especially when two of them are children
@chrisc9794
@chrisc9794 11 месяцев назад
at least 3 people in that family are children 😆
@snorlax8963
@snorlax8963 9 месяцев назад
lmaooooo@@chrisc9794
@1WEareBUFO1
@1WEareBUFO1 8 месяцев назад
They're a severely inbred family and he has to keep his children from banging.
@MigattenoBlakae
@MigattenoBlakae 6 месяцев назад
@@chrisc9794 ooooh shit that was a good burn
@chrisc9794
@chrisc9794 6 месяцев назад
@@MigattenoBlakae hahahahaha thanks I'm pretty sure the jokes been made before I did hahaha ahh I hope there comes a day when customer service gets good respect
@Cavado8
@Cavado8 Год назад
As a hotel manager I can say this girl should be proud. She kept calm stated the facts and didn't let him intimidate her. well done
@simonjohnston9488
@simonjohnston9488 Год назад
She looks like a woman to me...
@mojojojoppg9790
@mojojojoppg9790 Год назад
I love that I’m watching this while working as front desk at my hotel 😂
@succulentravioli954
@succulentravioli954 Год назад
Exactly. She only got mad when the guy started harassing other patrons that were just trying to help. An amazing person and employee all around
@mecha7667
@mecha7667 Год назад
@@succulentravioli954 I've never seen such a square ravioli
@FriedAss69
@FriedAss69 Год назад
@@mecha7667 Would you say its succulent?
@BjornWithASlash
@BjornWithASlash Год назад
This girl deserves an award, a raise, and a vacation.
@monkeoncrack
@monkeoncrack Год назад
she needs a double king bed room
@ratofthecity6351
@ratofthecity6351 Год назад
and the king bed with pullout couch
@ratofthecity6351
@ratofthecity6351 Год назад
@@monkeoncrack you beat me to it!
@marshlake74
@marshlake74 Год назад
Dont we all
@phil4986
@phil4986 Год назад
she is awesome.
@josiealvarez3875
@josiealvarez3875 10 месяцев назад
I absolutely LOVE when he tries his "intimating stare" and she stares right directly in his soul!
@ninjaguyYT
@ninjaguyYT 6 месяцев назад
*intimidating Intimating would be if you're trying to have sexy time with her.
@Dtitilator
@Dtitilator 5 месяцев назад
She makes a great poker player.
@dazunderscorer
@dazunderscorer Месяц назад
“soul“
@jacksonsmackson5871
@jacksonsmackson5871 Год назад
Him: “Why don’t you just sit tight for a second” Hero: “I will I’ll be here til 11” That response is amazing
@if7723
@if7723 7 месяцев назад
"I'm literally paid to deal with children like you"
@Random-sk6hm
@Random-sk6hm Месяц назад
Absolute Chad response
@ChrisForThought
@ChrisForThought Год назад
this lady needs a raise ASAP. Professional af in the presence of this sea monster
@MrUssy101
@MrUssy101 Год назад
She should stop seeking sympathy., get off tiktok and do her job that us customers are paying for. Hope she is fired.
@EliteWarrior600
@EliteWarrior600 Год назад
@@MrUssy101 Youre definitely trolling
@K.2.K
@K.2.K Год назад
@@MrUssy101 down bad lmao. Trolling in every comment. Go do something productive lol
@DemocracyManifest
@DemocracyManifest Год назад
@@MrUssy101 🧸Show us on this bear where the bad lady hurt you
@le-mon
@le-mon Год назад
@@MrUssy101 The customer is not always right
@Maliquu
@Maliquu Год назад
Charlies ability to shape shift by simply changing a shirt is mind boggling.
@Dimitri29
@Dimitri29 Год назад
That man in the video is definitely not charlie white
@youtubestudiosucks978
@youtubestudiosucks978 Год назад
@@Dimitri29 are you a figment of my imagination?
@BonkHazard
@BonkHazard Год назад
Slowly but surely, Charlie will evolve into Johnny Silverhand.
@bun-e9361
@bun-e9361 Год назад
He's like, totally hot.
@sammyjones8882
@sammyjones8882 Год назад
Off topic… but am I the only one who finds Charlie extremely attractive, I feel like no one addresses how good looking he is😭😭😊😊❤️❤️
@shaunmaness5391
@shaunmaness5391 Год назад
This one hit close to home for me. You see this scam *OFTEN* as a front desk agent. Your best friend is learning the phrase, "When you book with a third party, there's nothing I can do. It's why I always encourage guests to book direct with us."
@doublecsquared
@doublecsquared Год назад
bro thinks this is the krusty towers "we shall never deny a guest even the most ridiculous request" 💀💀
@lastcontestant
@lastcontestant Год назад
Charlie has decided to grace us all with a glimpse at his monstrous biceps
@JesusH.Christ698
@JesusH.Christ698 Год назад
Nothing better
@-whyquestion
@-whyquestion Год назад
Ratio + k-pop better 🤓🤓
@jacobfromallstate4963
@jacobfromallstate4963 Год назад
Cue the pathetic comments about peoples deceased relatives
@MrUssy101
@MrUssy101 Год назад
This girl is such an attention seeking actress. Why was she posting this online and think she is being so kind and gentle. It’s your JOB, STOP filming without customer’s consent!!! Really hope she is fired.
@excisionsstepserum8336
@excisionsstepserum8336 Год назад
I’m glad he’s in a bless mood today
@dustyfedora
@dustyfedora Год назад
The way he gets angry at the hotel guest for “not minding his own business” when he was trying to provide a solution 100% proves the guy was trying to scam the hotel.
@OmniscientWarrior
@OmniscientWarrior Год назад
don't forget, the guy was trying to get into other guests business by asking about who hasn't checked in yet
@commietearsdrinker
@commietearsdrinker Год назад
Not necessarily, but it sure as hell proves he is 100% a P.O.S. if it wasn't obvious by then.
@e_pffne4190
@e_pffne4190 Год назад
@Patrick39 doubt
@intoxicatedbeard9635
@intoxicatedbeard9635 Год назад
@Patrick39 Better at being fatherless?
@ddenozor
@ddenozor Год назад
He isn't providing a solution. He is just stating the facts. He is probably waiting in the line for 10mins for this guy's scam attempt. His family might be waiting for check-in but this scammer won't finish what he is trying to pull off. At this point yes it's their business aswell.
@OriginalCovfefe
@OriginalCovfefe Год назад
She handled that VERY well. She’s gonna accomplish great things when she’s older
@iim4xii129
@iim4xii129 6 месяцев назад
Like OF
@user_kH9bw3ns1
@user_kH9bw3ns1 5 месяцев назад
I agree. Good wishes to her and her community, seriously. I case it needs to be mentioned, screw the haters!!
@johnny3_
@johnny3_ 6 дней назад
Hahaha ​@@iim4xii129
@torranceh4874
@torranceh4874 10 месяцев назад
He was not expecting her to stay that calm and continue to repeat herself I’m very proud of her because it can be hard to keep your composure in a situation like that
@artsazon3668
@artsazon3668 Год назад
Honestly, this employee doesn’t just need a raise, she needs a whole promotion. Clearly exceeds expectations for customer service. The way she kept her composure after the guy started spitting on the floor is wild.
@philip-andrewsciamonte8801
@philip-andrewsciamonte8801 Год назад
Facts, she could've just told him to sleep on the floor 🤷‍♂️
@8shkay
@8shkay Год назад
@@philip-andrewsciamonte8801 haha wtf thats just stupid . she could've said its not my business/not her job to a lot of his questions . but she chose to be informative ,helpful and respectful
@mmoogl3547
@mmoogl3547 Год назад
AYO!? He starts spitting on the floor!? I'm not even halfway through yet, I had no idea he would turn nuclear like that
@8shkay
@8shkay Год назад
@@mmoogl3547 ya that was so weird.. hes just being disrespectful
@Manigeitora
@Manigeitora Год назад
Depending on when this was, she could have called the cops on him for that. Spitting in public is no joke in a COVID world. People got charged for licking stuff at supermarkets, spitting on the floor isn't THAT far off.
@demonalivefornow9680
@demonalivefornow9680 Год назад
"it has a king sized bed and a pullout" "what? do you want us to sleep in our car??" yes, sanity at its finest
@jcc3333
@jcc3333 Год назад
Sleep in the car ...💀💀💀
@Bookspine5
@Bookspine5 Год назад
@@jcc3333 I've slept in my car at work. In fact it is quite pleasant.
@tdb517
@tdb517 Год назад
@@Bookspine5 4 people sleeping in a small car isnt pleasant, i cann tell you that
@trippinatormachine
@trippinatormachine Год назад
@@tdb517 yeah me and 2 other friends had to do that during a music festival bc we couldn’t afford a hotel. Most excruciating experience of our lives
@existential_horror5045
@existential_horror5045 Год назад
yeah fr my family has four people in it and my mom and dad would sleep on the queen/king bed and my brother and i would sleep on the pullout couch. it's not ideal but it's not that hard to just deal with it idk 🤷‍♀️
@LuciferosDad
@LuciferosDad 9 месяцев назад
I used to work at Chiptole and an old lady came three days in a row complaining about the food being too spicy and we had to unfortunately refund her 75% eaten bowl every day. On the fourth day we noticed her and knew what she was up to, so we decided to make her special batch of pico with no jalapeños so she wouldn’t complain that even our mildest salsa was still to spicy. Sure enough she ate over half her bowl and came back to the counter to ask for a refund. I explained to her that we made her a batch with such little spice and that we couldn’t possibly make is any less spicy without giving her unmarinated chicken. She kept doing the same thing in the video and asking me “what am I supposed to do?” I was young and dumb and I told her “ma’am if you do not like spicy food please don’t go to a food place named after a pepper” she left called cooperate and our district manager had a good laugh and told us to never speak to a guest like that again.
@wakkowarner3716
@wakkowarner3716 4 дня назад
"ma’am if you do not like spicy food please don’t go to a food place named after a pepper” HAHAHA
@Lore98897
@Lore98897 Год назад
-We have 2 kids, What shou.... - Sir that sounds like a personal problem *the end*
@rowdyriolu1
@rowdyriolu1 Год назад
How this guy managed to have a child not once, BUT TWICE, is beyond me
@dudearlo
@dudearlo Год назад
Its not that hard apparently
@kiwi_arms
@kiwi_arms Год назад
coulda been twins
@widdly-scuds
@widdly-scuds Год назад
If he acts like that, imagine the spouse, even worse yet, hopefully the kids aren't just mini shitheads
@tarik2021
@tarik2021 Год назад
He was just too dumb to use a condom and maybe blamed the doctor for it.
@MissAlii432
@MissAlii432 Год назад
The thing people like that do best is breed.
@professionalamateur417
@professionalamateur417 Год назад
Seeing Charlie in a tank top is probably rarer than finding a Shiny Pokémon.
@bigbigrat
@bigbigrat Год назад
Jesus bots already
@mushedups5404
@mushedups5404 Год назад
damn bro, these bots are qucik as hell
@unknownvariable9239
@unknownvariable9239 Год назад
Most original RU-vid comment
@CheapCreep
@CheapCreep Год назад
It's a Shiny Charlie
@King-eg2zl
@King-eg2zl Год назад
A shiny Pokémon with the perfect nature and secret ability
@SWISS-1337
@SWISS-1337 Год назад
She's displaying the absolute utmost in professionalism and I am extremely impressed with her level of restraint, because I'd have probably been sacked
@steamoreeno
@steamoreeno 5 месяцев назад
I'd be at the police station the second he spoke
@baxill23
@baxill23 Год назад
A grown man asking a young woman what he's supposed to do for his family. How about man up and figure it out dude. She has a lot more patience than I would have.
@sonicartzldesignerclan5763
@sonicartzldesignerclan5763 10 часов назад
Well thats why you dont work in a hotel Youre not allowd to lash out in that job. Of course it depend on the hotel but in 90% of the hotels you need to stay nice or the guy even win Your manager can be your best friend or your worst enemy. is one lash out rlly worth it?
@baxill23
@baxill23 10 часов назад
@@sonicartzldesignerclan5763 No that's not why I don't work at a hotel.. I don't work at a hotel because it sounds like a horrible menial job and I chose to do something better with my life.
@sonicartzldesignerclan5763
@sonicartzldesignerclan5763 10 часов назад
@@baxill23 " I choose to do better with my life " Well what a disrespect for every hard worker out there like this girl. Nobody forces you but like you said you dont have the patience like her That mean you cant even work there Like i said lash out and that guy gets what he wants in the end. And you proply lose the job.
@baxill23
@baxill23 10 часов назад
@@sonicartzldesignerclan5763 Better for me, for my life. I'm not the arbiter of what is good or bad or better for anyone else. I respect anybody who's doing something for their self. I work hard everyday outdoors in the heat and in the cold so I'm not disrespecting hard work. If it came off that way it wasn't meant to. I'm speaking only for myself. And personally, I would never work in a hotel or any service industry.
@chancethegamer979
@chancethegamer979 Год назад
“Customer is always right” has just gone wayyyyy too far. Gotten to a point where realistically explaining a situation to a customer and letting them make their own life decisions is considered bad service
@Devdraco
@Devdraco Год назад
the customer is only always right in terms of taste
@chancethegamer979
@chancethegamer979 Год назад
@@Devdraco it’s supposed to mean the customer is always right as in they’re the customer so we need to keep them happy. It’s gotten to the point where it’s made some customers completely unreasonable and actually believe that they’re right when they’re being absolutely absurd lol
@xcalibur6324
@xcalibur6324 Год назад
@@chancethegamer979 yeah it gives customers this sense of power that they can anything or say anything because they know the worker will always try to be nice to them or give them what they wat because the worker might be afraid of losing their job. Its the most stupid thing ever and all it does is give some people a bigger ego
@michaeletzel4877
@michaeletzel4877 Год назад
Realistically, the customer is not always right. Businesses have the right to refuse service to people for a reason.
@squirrel1331
@squirrel1331 Год назад
The customer is almost never right and most of the time they don't even know what they want.
@fluffcake
@fluffcake Год назад
Props to the girl for being composed and taking care of the situation. People are getting worse to most employees.
@humzachudhary2056
@humzachudhary2056 Год назад
No its just getting recorded now
@happypunky4129
@happypunky4129 Год назад
I couldn't have, man, I'd start sassing him and make it worse lmao. I couldn't work that job if dealing with those people is part of it.
@MinkMinkOW
@MinkMinkOW Год назад
tbh it is just because everyone is becoming more and more entitled. Children, teens, and adults
@adamgreenhill110
@adamgreenhill110 Год назад
@@humzachudhary2056 Exactly. I'm 21, my mother has ALWAYS been a Karen to customer service staff, and I've distanced myself from that. This goes on un-filmed constantly.
@khain601
@khain601 Год назад
I can't keep myself composed, when customer thinks of snapping on me when fault lays on their own actions I pull the take it or leave card in the form of a bouncers aura.
@Findpepperbridge
@Findpepperbridge 8 месяцев назад
I think he lied to his wife and she thinks they accidentally booked them a king when it’s supposed to be two queens but he canceled it cause he was cheap. Obviously 4 people can fit in that room. It really bothers me that he was trying to get someone else’s room and treated her like this. She was extremely professional.
@pancakes8670
@pancakes8670 7 дней назад
Makes you wonder how many people in your life are like this and you have no idea because you keep only getting their version of the story...
@HejustE_
@HejustE_ 5 месяцев назад
As a security guard for a collection of hotels, I can 100 percent say this goes on very often.
@JakeMakesProductions
@JakeMakesProductions Год назад
This worker deserves a raise, she handled the situation very well. She stayed calm and firm while still doing her best to deescalate.
@jackie2587
@jackie2587 Год назад
@@MrUssy101 How is she seeking sympathy?
@maddihsun_
@maddihsun_ Год назад
@@MrUssy101 hey we found the asshole customer
@krimmAnims
@krimmAnims Год назад
@@MrUssy101 You're trolling, right? How are you even watching Charlie's videos, he talks a lot about how anyone that works with customers should be respected because of how hellish it can be (this situation for example)
@qsefthikol790
@qsefthikol790 Год назад
@@krimmAnims if you look at this user's other replies you can see it's a troll account. report it and leave it be.
@objectofyourdesire
@objectofyourdesire Год назад
@@MrUssy101 ok low life
@SoupSultan
@SoupSultan Год назад
This is why all of these places should have security. I'm a security officer at a hotel and I cant tell you how many times my mere presence and stare has shut people like this up. They dont need to know that I basically have no actual authority lol, the uniform is enough for most people.
@Shonen_Hero
@Shonen_Hero Год назад
The suggestion of authority is often enough to get people to stop, like having a fake security camera that doesn't store or record data installed at your front door. Just the suggestion that they are being observed is enough to get most would-be thieves to move on to someone else.
@Jay_Frank
@Jay_Frank Год назад
@@Shonen_Hero I don't have ADT but I have an ADT sign in my yard lol
@hockeylance36
@hockeylance36 Год назад
@@Jay_Frank Where do you live? Asking for a friend... 😂
@apensalesman
@apensalesman Год назад
Truuuueeee Also a human scarecrow for work. Although people get upset when the only thing I can tell them is to call the cops unless it's on the part of the property I cover. Then I can call the cops.
@Jay_Frank
@Jay_Frank Год назад
@@hockeylance36 LOL!
@finharms5755
@finharms5755 Год назад
I have a lot of respect for the lady, she stayed so calm throughout the whole thing
@FreekUnique
@FreekUnique Год назад
"what do you expect me to do?" isn't quite as common as "I want to speak to a manager" but it's definitely close. I hear it whenever customers don't want to admit their planning skills are garbage.
@ek7713
@ek7713 Год назад
Honestly, huge props to the women for handling the situation so well. She explained the situation clearly, gave the man the exact options he has available to him, and remained calm throughout it all.
@dontreadmyprofilepicture270
DONT READ MY USERNAME
@MrUssy101
@MrUssy101 Год назад
Well it’s her job a hotel worker. What did you expect ? She gets paid for it, remember there is no customer service without customers and they are always right. She should get off tiktok and do her job. Hope she is fired tho.
@CHILL-BR0
@CHILL-BR0 Год назад
@@dontreadmyprofilepicture270 *proceeds to read it*
@girlfieri3156
@girlfieri3156 Год назад
@@MrUssy101 her job is actually to provide customer service. Not cater to and coddle a grown man trying to scam his way into a bigger room because he’s cheap and can’t sleep on a pull out couch
@-whyquestion
@-whyquestion Год назад
Bro thinks he's tough talking on RU-vid 😭 if you ever see me in the streets you better run because I don't play no games
@thepsychobilly88
@thepsychobilly88 Год назад
That girl is a saint. How anyone could stay calm in that situation is beyond incredible. Huge Kudos to her!
@Dremsal
@Dremsal Год назад
to be fair, the guy wasnt yelling or completely pushing her. although it is surprising she didnt completely give up on him tbh
@Dilophosaurus
@Dilophosaurus Год назад
fr I probably would've had an anxiety attack just out of sheer confusion from witnessing this man's stupidity
@Dilophosaurus
@Dilophosaurus Год назад
@@Dremsal he didnt do any of that, but he did threaten other hotel guests and spit all over their floors so if I were in her situation, I probably would've expected it to escalate further
@dambigfoot6844
@dambigfoot6844 Год назад
stop simping
@slabman6262
@slabman6262 Год назад
@@dambigfoot6844 tfw you’re so delusional that you think complementing a woman over anything is simping.
@pearseiemck
@pearseiemck Год назад
She handled that like an absolute boss
@PoweredByDucks
@PoweredByDucks Месяц назад
bro be talking to the police like "nono i ALREADY TRIED harassing the attendant!"
@lefdee
@lefdee Год назад
I remember a time where a customer was being ridiculously abrasive. It got to the point where a manager asked them to leave. They complained saying “are you just going to leave a customer unsatisfied?!” And basically in unison all the staff said “yes”.
@TheRuiPires
@TheRuiPires Год назад
Amazing. Just learnt recently that the saying "the customer is always right" is in fact "the customer is always right, in terms of taste". Huge difference. A little fun fact. Have a nice one.
@favoritemustard3542
@favoritemustard3542 Год назад
👏👏👏👏👏👏👏👏🤯
@williamjackson3582
@williamjackson3582 Год назад
Reminds me of my time in retail. Had a sad excuse of a terrible customer give me the same question after 15 min arguing over a sale that ended a week prior. Told him that "I'm not leaving a customer unsatisfied, because I'm not helping one at the moment."
@chasegreen1145
@chasegreen1145 Год назад
@@TheRuiPires Going along with this, it's basically an old adage saying the customer defines the market essentially, not that they're always correct. If you run a fruit stand selling watermelon and pineapple but customers daily are asking for cherries and oranges, you adapt to the market. It doesn't mean that you give shit away for free because an entitled prick is asking for free shit. But that's what entitled customers think the adage means.
@TheRuiPires
@TheRuiPires Год назад
@@chasegreen1145 I know. I was just spreading a fun fact.
@armadildo6468
@armadildo6468 Год назад
As a hotel clerk myself, i guarantee he thought he was going to get his ass kissed and get the best suite they have. He booked 3rd party not only because its cheaper but also makes the whole process even more difficult. I bet this dude downed 4 beers before coming to the front desk to get that "liquid courage"
@JebusFerrare
@JebusFerrare Год назад
I work night audit people try this shot ALL THE TIME
@awiseman9882
@awiseman9882 Год назад
He only booked third party because it’s cheaper, not because it makes the process more difficult. I mean why would he, what would he get from that?
@Magabes_
@Magabes_ Год назад
@@awiseman9882 It makes lying easier because it's harder for them to verify information.
@armadildo6468
@armadildo6468 Год назад
@@awiseman9882 most of the time on a sold out night, the rooms on booking arent going to be as good as a rate as we do, we want to sell the room and sell out. If the room is 259 plus tax, we usually can work that down to 199 or even 179 if we really need to sell it, you also coming to us with a better attitude would have also helped. Many a times this happens, they book on a 3rd party site to make it more confusing. In the video they are talking about 2 separate reservations, yet hes treats them as thought they're the same, which they are not because one was a direct booking and the other 3rd party which cant be refunded directly, and the hotel is sold out anyway. He knew he booked a room with 1 king and a pullout, yet wanted to complain about his own booking. If he kept his original reservation, they have been able to work with the front desk to get a cheaper rate at arrival. Instead, hes requesting a room at a rate he did not agree with on the 3rd party, so you arent getting that room under that specific reservation, and the rooms are sold anyway, he has no right to rooms already booked for arrival.
@armadildo6468
@armadildo6468 Год назад
@@Magabes_ exactly. We cant refund or discount or even change 3rd party reservation room types. Its agaisnt policy
@xgodxinxhumanxformx
@xgodxinxhumanxformx 9 месяцев назад
I work at an airport, and my favorite is "why are you checking my bag? you're gonna make me late! My plane is boarding now!" and i'm always like "we don't control when you get here....."
@Xnothen
@Xnothen Год назад
how are we supposed to fit 4 people into that room? her honest reply should be "i fail to see how any of that is my problem". Imagine thinking your hotel is required to provide u with a better room just because you deem your room is too small, maybe book a bigger room next time, genius.
@SamBennett9910
@SamBennett9910 Год назад
she might be the most talented human at customer service ive ever seen
@vuronekuh
@vuronekuh Год назад
the patience of a saint
@adriftinglink
@adriftinglink Год назад
Lady needs a metal for this.
@danramos6192
@danramos6192 Год назад
Literally. She's like a monk. Even when she's telling the story she's calm
@RobbyBabes
@RobbyBabes Год назад
I love her voice.
@okpresence01
@okpresence01 Год назад
Definitely deserves a raise
@iiiivvvv9986
@iiiivvvv9986 Год назад
I get secondhand embarassment from my mum asking hotel staff about stuff we actually paid for. I can't imagine how awkward the guys family must be feeling seeing this happen
@terryqokov6999
@terryqokov6999 Год назад
I’m having trouble watching these clips I get so much embarrassment
@JROTGS
@JROTGS Год назад
@YeaMan nah it ain’t
@DemocracyManifest
@DemocracyManifest Год назад
They're probably used to it and are just the next generation spawn of over-entitled d0uchebags.
@Captain_Crayzay
@Captain_Crayzay Год назад
I guarantee this is a daily occurrence with this guy. They are probably used to it by now.
@flexnrex1367
@flexnrex1367 Год назад
the wife prob just saw it so often that now she is deffo just ignoring and trying to stay sane. The kids are actually gonna hate it, even little kids understand bullshitery.
@yumi19961
@yumi19961 Год назад
"Who hasn't checked in yet" This guy is definitely wearing Oakleys indoors, I can tell.
@calebjackson9288
@calebjackson9288 Год назад
what makes this absolutely halarious is growing up in a middle class home, one king and a pullout is what my family of 4 slept on every time we went to a hotel
@lepie6843
@lepie6843 Год назад
I’ve got no idea how she didn’t burst out laughing every time he opened his mouth
@nickrogers3624
@nickrogers3624 Год назад
It takes a lot to not. I work at a bank and people have this kind of entitlement on a regular basis. Had people ask for several thousand dollars at a bank and then yell at me when I tell them we don’t have that available for them. Also had some people yell at me before I can even ask to see if we can accommodate their request and then the answer becomes an immediate no because its not my fault they didn’t call to see if we have 15,000 to give to them. There have even been people angry wanting close their account out because they had no ID for their transaction and its hilarious because we need that ID to close it out. I have only made an exception for that once and it was because they were very well known. Everyone should get a little customer service experience
@LostShipMate
@LostShipMate Год назад
You learn it after a while in retail. You give them a look of complete neutrality, you give them nothing but the facts. It doesn't matter what they do or destroy until they try to injure someone(namely you). Then its fair game, and incredibly satisfying. The cops are useless(except as a threat), if you want to bleed to death in a retail chain, thats on you.
@nickrogers3624
@nickrogers3624 Год назад
@@LostShipMate as an additional note. When a customer gets a little too riled up, calling in the manager or security if you have it to escort them is useful. Additional specific places the threat of police is much higher such as a bank for example. I did actually make claims of “do we need to call the police” once but nothing came of it thankfully... people get crazy and it can be hard to tell what is anger and what is “I’m about to shoot you” its 99.9% just anger but you can never be too careful.
@LostShipMate
@LostShipMate Год назад
@@nickrogers3624 Sadly my old workplace doesn't have a security guard, and telling them you will call the police doesn't work on meth heads trying to scam the store for their next hit(at least 2 or 3 times a week). We just kept a length of pipe behind the counter, it was brandished a few times. Strangely every fast food joint/ retail store I worked at seemed to have something similar.
@nickrogers3624
@nickrogers3624 Год назад
@weakest_baki_enjoyer sorry, but giving names is a big no no. Never do that for a customer service job. It can ruin lives and even if it doesn’t its a breach of privacy.
@numberonesnarkfan
@numberonesnarkfan Год назад
I used to work at a small family-owned bakery in my home village, the best thing about working there was that if a customer was rude, we were 100% allowed to shut them down and yell at them if need be. There was an unspoken rule to try to avoid doing that, but we were never required to be the customers' punching bags.
@meisteremm
@meisteremm Год назад
I imagine that people are more likely to be on their best behavior in a small town or village than midsized town or city. Word travels fast in a small town.
@numberonesnarkfan
@numberonesnarkfan Год назад
most of the time yes, the people were lovely. We did get the occasional schizo or karen come in, though. I remember once this lady wanted to buy some bread that we had sold out of that day (it was evening) and instead of leaving after we told her we'd sold out, she tried for like 10 minutes to convince us to sell her the very very stale decorative bread..
@jmcdrawer5031
@jmcdrawer5031 Год назад
@@numberonesnarkfan why didn't y'all have her sign a waiver and then sold it to her???? Don't you know the customer's always right? Lol
@hellboy6661234
@hellboy6661234 Год назад
Thats awesome. Here in my younger years managers take the side of abusive customers and award them withnfree items for their douchbaggery
@Kb-gh2rk
@Kb-gh2rk Год назад
@@meisteremm luckily most small towns that is the case. However in small towns that are just off a main highway like mine, we are often used as a pit stop for travelers, truckers, and others that are just passing through quickly and sometimes they can get wild with the things they do. You’ll just be standing there with your jaw on the floor thinking “is this even real life right now?” 😂🤦🏻‍♀️. I have no clue what goes through some people’s minds that justifies their behavior because it’s so out of hand.
@Drew791
@Drew791 Год назад
I was a night auditor at a Holiday Inn Express in Vegas, and never again will I deal with crap like this. The front desk day employees had it worse with constant complaints, while I only had the irate stragglers from 11pm to about 3am before it got decently quiet after the final reservations checked in. But still this brings back bad memories. Also F&@K third party booking sites!
@drvren030
@drvren030 7 месяцев назад
i've worked in these hospitality/tourist sector, and omfg there's nothing more annoying than these pr*cks of husbands who come in with a massive ego and don't like to be denied even the slightest by hotel staff over anything. they try so hard to project their "heroism/authority" cause they're doing it to show off in front of their wife/girlfriend who's with them. and they take it even more seriously when it's a woman telling them, it's so clear. because they just keep talking to you like you're crazy and are "making no sense" until a male coworker steps in, and somehow suddenly the world magically makes sense again and he'll finally go away.
@Canto831
@Canto831 Год назад
I worked at a hotel for 6 years, the amount of people who kicked and screamed their way to discounts, comped rooms, or upgrades is staggering. What’s more staggering is the fact that unfortunately it works more often than not. Kudos to her for not bending backwards for this behavior.
@altstrange3663
@altstrange3663 Год назад
Not that she could anyways 😢
@slackolantern
@slackolantern Год назад
That's just how working with the public is, it feels like. When I worked in fast food, it was like that, they'd scream and stamp their feet and usually get their way, cause it's just easier than dealing with jerks like this, I suppose.
@badman843
@badman843 Год назад
Well to be fair you sometimes get super shit rooms and a change is pretty fair imo.
@meredith_smith
@meredith_smith Год назад
i worked in costumer support (on the phone) and they told me if the customer starts screaming or swearing at me it's 100% my right to hang up on them. it should be the same in face to face service as well - if they cause issues you should have the right to cancel their reservation (or deny service or whatever) just like in the video.
@dimic1777
@dimic1777 Год назад
and then you have people that makes videos on youtube about asking discounts at places
@protoman1214
@protoman1214 Год назад
I had a similar experience with a lady in a grocery store. We didn’t have the specific type of chicken she wanted, I kindly explained what her alternative options were and she constantly repeated “what am I supposed to do now?” With an exasperated look on her face. Eventually I said “you’re an adult woman, I’m sure you’re capable of figuring it out in your own.” Some people just want to bitch and make you feel bad and some just want free shit by making a big stink about some nonsense.
@fishbowlliz
@fishbowlliz Год назад
Fellow cashier here. It’s honestly depressing to see how mad grown adults will get over the smallest things.
@protoman1214
@protoman1214 Год назад
@@fishbowlliz it gets even worse during the holidays
@BJGvideos
@BJGvideos Год назад
Idk that strikes me as someone who may have some sort of obsessive problem. I deal with that myself. But I could probably think of "there are other stores in the area"
@RoamingIRaccoon
@RoamingIRaccoon Год назад
lol Same story but instead of chicken it was an older lady's exact brand of eye drops we didnt have (and i didnt have the guts to call her out like that either lol)
@coraz6825
@coraz6825 Год назад
I'm autistic and really struggle with having to change plans and stuff, but like... there's no reason to take that out on other people. I don't throw a fit when a brand I use is out of stock, I just go look for it somewhere else or go on without whatever I was supposed to get. Even if it feels like or *is* a big deal, there's no reason to be a dick about it to someone who's just doing their job
@shojohi
@shojohi Год назад
She was very patient throughout the whole situation, I work in front desk and so many of these types of assholes love to come in and act like they’re above it all. The “what to do you expect us to do now” really grinds my gears, I’ve had to tell people, “you’re an adult, figure it out” 😂
@james8616
@james8616 Год назад
Last I checked, two adults and two kids fit on a king bed and a pullout couch. Two kids on the couch, two adults on the bed. I don’t know what this guy is even thinking.
@Hill_Walker
@Hill_Walker Год назад
This woman dealt with him so politely and tried so hard to help him, and he was throwing everything she did back in her face.
@MrUssy101
@MrUssy101 Год назад
Well it’s her job a hotel worker. What did you expect ? She gets paid for it, remember there is no customer service without customers and they are always right. She should get off tiktok and do her job. Hope she is fired tho.
@penelopewoodstock610
@penelopewoodstock610 Год назад
@@MrUssy101 you are actually insane if you think that SHE was in the wrong in this situation. She did everything right with what she had, the guy was just being stupid and rude.
@TSyoyo
@TSyoyo Год назад
Lmao dude was just hoping to get the room he got for free something free out of it. What a f’n tool 😂😂
@penelopewoodstock610
@penelopewoodstock610 Год назад
Nvm, realized that guy is a troll that stalks Charlie's Channel
@levi6284
@levi6284 Год назад
@ᙏɾ Uടടყ ಠ ͜ ಠ bait
@YehudiNimol
@YehudiNimol Год назад
One of my pet peeves is when people say "what do you expect me to do" as if I'm the one placing responsibility onto them and it isn't their job in the first place. This guy exemplifies everything I hate with how he delegates it to the worker who clearly has nothing to do with this
@YehudiNimol
@YehudiNimol Год назад
@Nonaya Bidness but here it isn't the case. He already booked a room and he's asking for another
@thethe4665
@thethe4665 Год назад
This happens to me literally every day
@Kyderra
@Kyderra Год назад
Yeah, same with: "So you are making us sleep in the car" No, The hotel is just a automated process, YOU, are making your kids and wife sleep in the car.
@drebk
@drebk Год назад
Rofl, right? Like, I dunno, maybe sacrifice. Put your wife and kids in the room you booked and YOU sleep in the car. Or the floor. Sigh, his master plan had them in a room with 2 queen beds. The only difference in the actual room is one bed is larger and the sofa bed is smaller. Probably the same net square footage of bedspread
@TheRealSykx
@TheRealSykx Год назад
@Nonaya Bidness they have to keep how many rooms available per room booked "Just in case"?? clearly you're clueless
@oct678
@oct678 Год назад
I worked many years as customer support and tech support. Dealing with people like this takes its toll on you and you go home feeling like shit. At the end of the day I got tired of feeling abused and ended up quitting many jobs because it felt like I was their personal punching bag.
@RealRockNRolla420
@RealRockNRolla420 10 месяцев назад
I feel so bad for this poor girl. But she handled it like a champ!! 👍🏻👍🏻👏🏻👏🏻
@fantasytraveler9206
@fantasytraveler9206 Год назад
How can charlie be so calm when he's destroying our perceptions of reality with all these new styles
@pyromancersrise7666
@pyromancersrise7666 Год назад
Ong
@wetwaredistributor6770
@wetwaredistributor6770 Год назад
Just wait until crop top Charlie drops next year. It's a secret release, I have insider info on it.
@katzea.a7880
@katzea.a7880 Год назад
dolce stil nuovo, amirite
@yimszy4588
@yimszy4588 Год назад
Charlie having a tank top on is as rare as finding a nice hotel guest.
@endyark
@endyark Год назад
oh god all these replies are bots
@BlueSmash_404
@BlueSmash_404 Год назад
@@endyark I know right? It's terrifying.
@-whyquestion
@-whyquestion Год назад
Bro thinks he's tough talking on RU-vid 😭 if you ever see me in the streets you better run because I don't play no games
@MrUssy101
@MrUssy101 Год назад
This girl is such an attention seeking actress. Why is she posting this online and think she is being so kind and gentle. It’s your JOB, STOP filming without customer’s consent!!! Really hope she is fired.
@ls_812
@ls_812 Год назад
It's like getting a Tyler, the Great Warrior Yu-Gi-Oh Card
@cgme9535
@cgme9535 Год назад
She was so patient. I would’ve been curt with that guy and told him where he can shove his issue. What a tool.
@xXFoolishValoRazorXx
@xXFoolishValoRazorXx Год назад
6:11 props to her. That’s exactly what you do. When someone tries to stare you down and intimidate you you stare right back and don’t budge. Girls a beast.
@RIPdixiecarter
@RIPdixiecarter Год назад
Whoever coined "the customer is always right" legit deserved to be put on a guillotine.
@ChakkyCharizard
@ChakkyCharizard Год назад
the original phrase was actually "the customer is always right in matters of taste," meaning that you should sell things people want to buy and stop selling things they don't😭😭
@curtisyue182
@curtisyue182 Год назад
​@@ChakkyCharizard Well he was still wrong, and deserves a fine.
@user-pf3uw8oh9d
@user-pf3uw8oh9d Год назад
Amen to this!
@marcoaraiza9381
@marcoaraiza9381 Год назад
​@@curtisyue182it's called supply and demand. If people demand something, you supply it and make money
@jaymike3302
@jaymike3302 Год назад
True! This guy should have been shoved out the door after about a minute.
@MicEmasaur
@MicEmasaur Год назад
that woman handled that spectacularly, absolutely no suggestions on her end on what he and his family should be doing, no aggravation, just stating what the facts were, over and over. she did not try to push the man away until another customer involved himself, and the man got aggressive with that customer. pretty impressive fr, i know i couldn't handle that situation so calmly.
@noracherry666
@noracherry666 Год назад
i agree
@MrUssy101
@MrUssy101 Год назад
Well it’s her job a hotel worker. What did you expect ? She gets paid for it, remember there is no customer service without customers and they are always right. She should get off tiktok and do her job. Hope she is fired tho.
@Ukraineaissance2014
@Ukraineaissance2014 Год назад
she should have thrown him tf out when he started spitting or even being aggressive to that other guy but I get she might have been alone
@OnlyMichaelJackson
@OnlyMichaelJackson Год назад
@@MrUssy101 found the service worker abuser.
@ckosmic
@ckosmic Год назад
@@MrUssy101 bad bait
@mikequinn2000
@mikequinn2000 Год назад
I absolutely love how calm, collected, and composed she remains throughout this Karen of a man child's temper tantrum. This poor kid probably deals with this more often than anyone should ever have to. Give her a promotion!... At least give her a cookie.
@pilotintraining27
@pilotintraining27 3 месяца назад
A little kindness goes a long way. One time i was at an airport trying to catch a flight 1 day early on standby because there was a snowstorm coming the next day. When the flight was full everyone on standby walked around frustrated. One man walked up to the counter screaming at the desk attendant saying he paid for a flight blah blah blah and walked off all heated. I walked up to the counter and said something along the lines of im so sorry for his behavior, that was totally uncalled for. I understand theres nothing you can do i just need to confirm for my boss that there is no availability on the next flight. She then worked a little computer magic, handed me a confirmed seat ticket, and said, "Have a great evening." That angry gentlemen did not get on the next flight either but i sure did.
@SBTheDemon
@SBTheDemon Год назад
Such a bad employee. She didn’t go through birth certificates, federal documents, and medical records since the early 80’s to the late 2010’s to find out every last detail about this man and his family for the room.
@TheSilentWalkerz
@TheSilentWalkerz Год назад
You forgot tax returns from 1990s to present (assuming he actually pays taxes).
@RealBrizz
@RealBrizz Год назад
@@TheSilentWalkerz I can’t believe she didn’t do research on his ancestors from the 14th century, so unprofessional
@MrUssy101
@MrUssy101 Год назад
She is a customer service she should ensure customers are happy. She wouldn’t have a job without them. Hope she is fired for putting her bad acting skills on social media.
@SBTheDemon
@SBTheDemon Год назад
@@RealBrizz she could’ve geologically dug up the bones of the first ever human-like entity to carry the same dna
@oopsallbugs
@oopsallbugs Год назад
@@MrUssy101 LMAO absolutely not. She told him what she could do, what, is she supposed to buy him a hotel room at a different hotel? She did her job perfectly, your comment makes you sound entitled jsyk
@samriggs1616
@samriggs1616 Год назад
My dad used to ALWAYS complain, normally with at least a valid reason, but still it was so embarrassing as a child watching him do it. It got to a point we wouldn’t unpack until after the first night at a hotel because we were almost certain he would ask to be moved. I always felt so bad for the people working.
@saltiestsiren
@saltiestsiren Год назад
I always think about the kids in these situations. The secondhand embarrassment alone is probably going to send them to therapy
@EGeorgev
@EGeorgev Год назад
same here but it was my mom doing all the freak-outs.
@justinthenoob
@justinthenoob Год назад
@@saltiestsiren I am the child of parents that do this. Now I've developed a defense mechanism of becoming apathetic in the face of irritation.
@rebellion6423
@rebellion6423 Год назад
@@saltiestsiren My dad was the always starting non problems just for entertainment and i can say, yes its awful, the whole holiday is ruined, it was so stressfull and bitter.
@averageanimefan519
@averageanimefan519 Год назад
My dad complained about every place we went to and it’s why we only had one family vacation. The log cabin he rented wasn’t ‘good enough’, the pool was too far away (5 minute walk), there’s no shooting range nearby etc. It’s embarrassing as a kid seeing your parent lash out like that and you just want to disappear from the situation.
@raedai8819
@raedai8819 Год назад
Hearing Charlie stand up for this gal, as many others are, is SO refreshing. You start working in customer service and you sometimes start to think that YOU are crazy or you are at fault for how some of these other people behave. But then the moment I'm in the other persons shoes it's obvious. That dude's at fault for sure, but I've had moments like this I've walked away feeling guilty for no reason. It's nice to watch everyone ripping into this guy. So refreshing.
@HawkinaBox
@HawkinaBox 10 месяцев назад
Guy reserves a room for FOUR PEOPLE Also him: My incompetence to book the proper room size is YOUR fault!
@miorimon
@miorimon Год назад
I was a hotel receptionist for 4 months and shit like this happened wayyy too often. Entitled and ridiculous people demanding rooms that aren't available, starting arguements just for upgrades and even "What do you expect me to do?" sounds way too familiar that it's creepy. Even though it was a short period of time (only 4 months!) I've seen and experienced the worst.
@jabuticaba4003
@jabuticaba4003 Год назад
How did you make it past day 2?
@maxhu6121
@maxhu6121 Год назад
Like what do they expect YOU to do. That's the real question. Take rooms from other people? I mean seriously I want to see someone ask them what they expect.
@harr0rat
@harr0rat Год назад
@@maxhu6121 they do not realize housekeepers are people and rooms just magically appear ready before their very eyes lol.
@justasinglesummon3912
@justasinglesummon3912 Год назад
All kinds of hospitality have this. It is pretty sad to see.
@fluffylittlebear
@fluffylittlebear Год назад
Hotel receptionist is actually my dream job. I've been applying for months. I managed to get an interview but they didn't hire me. Seems like they only hire women 99% of the time. Clear discrimination.
@nocrot1
@nocrot1 Год назад
She handled this professionally. She was just waiting for him to get out of line to cancel the reservation, and get him out of her hair. Good on the random third guy for stepping in and facilitating that.
@Oscar-bh1dw
@Oscar-bh1dw Год назад
@YeaMan ok.
@ashen0001
@ashen0001 Год назад
Sad part is since she was filming it means stuff like that happens often lmao
@MrUssy101
@MrUssy101 Год назад
She is only being nice cause she was filming it seem sympathies from strangers on tiktok and clearly she successful in her attempt. Hope she is fired for filming without customer consent
@StuffyJoe
@StuffyJoe Год назад
@@MrUssy101 your privilege is showing my guy
@ms_cartographer
@ms_cartographer Год назад
She didn't reveal his personal info. Plus, how is she supposed to prove that she didn't do anything wrong?
@cinnamonjarl4096
@cinnamonjarl4096 Год назад
I remember when I finally got my own used twin bed when I was five and I was so happy. Seeing this selfish man pull up with a tiny family, complaining about how they can't fit on a pull-out couch and a bed is sad.
@techne360
@techne360 Год назад
She's. SO patient. Like I'm amazed she handled this so well 🤣
@sw4mpy
@sw4mpy Год назад
I just can't understand what part of "pull-out couch" that man wasn't comprehending. Based on his refusal to accept that the room could comfortably sleep 4 people, I definitely agree with Charlie that he was scamming and trying to intimidate his way into a better room for less money. Props to the desk worker for her patience and professionalism, and also shout-out to the other guest who spoke up when he saw how that asshole was mistreating her.
@s4di.3
@s4di.3 Год назад
Fr. A king size and a pull out for 2 adults and 2 kids? That's plenty of bed space
@dikfayce285
@dikfayce285 Год назад
Yaboi has multiple kids and acts this way i dont think he knows what "pull out" means
@sw4mpy
@sw4mpy Год назад
@@dikfayce285 Too true 🤣
@PajamaOperator
@PajamaOperator Год назад
@catsdude dont be sexist, cmon now
@elijahbownes1559
@elijahbownes1559 Год назад
@cats bruh, another man defended her, that's got nothin to do with it
@deeznutz-eg8gj
@deeznutz-eg8gj Год назад
Charlie is basically a cat: he finds the weirdest shit and brings it to you.
@dontreadmyprofilepicture270
DONT READ MY USERNAME
@ProudRavenclaw23
@ProudRavenclaw23 Год назад
You just made Charlie hotter which I didn't think was possible 😮
@residentflamingo115
@residentflamingo115 Год назад
@@ProudRavenclaw23 please have human interaction outside of the internet
@SauGus05
@SauGus05 Год назад
maybe
@somewhatoriginal
@somewhatoriginal Год назад
@@ProudRavenclaw23 Charlie simp
@harrisonfech9713
@harrisonfech9713 Год назад
I work at Lowes and deal with these customers all the time. I’m a manager so I deal with a lot of them and if they persist like this guy does I always tell them “Home Depot is a mile down the road so if you don’t like our service go there”. They tend to shape up when they realize that they aren’t in charge.
@deadx1760
@deadx1760 Год назад
i work at a hotel as a housekeeper. we rarely go no shows. i see the paper of people in rooms. when we say we have no more rooms we have no more rooms.
@alyshaterry304
@alyshaterry304 Год назад
As someone who works in the hotel industry, she did a wonderful job handling him! He likely didn't ask for a manager because he knew he was full of shit and thought he could intimidate a young woman. It unfortunately happens way too often.
@haileyhunter4555
@haileyhunter4555 Год назад
i totally agree. i worked as a hostess in my early teens and people would be so nasty thinking it would scare us into getting what he wants
@SaguraXSousuke
@SaguraXSousuke Год назад
Maintenance at one for a good couple years. We luckily didnt get D bags like this to often. But when we did, boy were they comical. Just the lowest most selfish people ever.
@firebird7188
@firebird7188 Год назад
Knowing this brand, there probably wasnt a manager on site. In the evening, there is usually only one staff member on the clock and thats the front desk clerk.
@edge4063
@edge4063 Год назад
As a former front desk supervisor it’s sad how many people I’ve trained and have to tell them don’t let anyone intimidate and bully you. Cause the SECOND the absolute second you show uncertainty or worry they dig even harder which is so sad cause you see the sweetest souls turn jaded.
@Mrcatwaffles
@Mrcatwaffles Год назад
Yeah I would have lost my shit and told him to fuck off. Been in customer service way too long and lost all my patience lol
@JustAFewTurtles
@JustAFewTurtles Год назад
The guest canceled a room with two queen beds, then booked a room with a king and a sofa, but now he wants the room with two queens instead? I don’t think this dude knows how hotel booking works. The more I hear him talk in the conversation, the more brain cells I can feel myself losing.
@HotcupofJoe38
@HotcupofJoe38 Год назад
You'd be surprised how dumb Hotel Guests really are
@-whyquestion
@-whyquestion Год назад
Bro thinks he's tough talking on RU-vid 😭 if you ever see me in the streets you better run because I don't play no games😭
@woiowoiow190
@woiowoiow190 Год назад
Nahh he's trying to scam them... for a 2 bed for the price of one. I get this ALL the time.
@cl1cka
@cl1cka Год назад
@@HotcupofJoe38 What he is doing is not dumb - he is trying to scam the hotel and insinuate that it's their fault and they should give him the bigger room, for the price of the smaller one.....
@bcc5701
@bcc5701 Год назад
@@cl1cka that is dumb. He lost the room and had nowhere to stay. Pretty dumb. Scamming is dumb.
@Milkinporsche
@Milkinporsche Год назад
Her professionalism is admirable, I couldn’t imagine myself not throwing fist in the first minute of that conversation.
@davidwchoi78
@davidwchoi78 Месяц назад
I worked in hotels for almost 9 years and this is common. Usually 2 queen beds cost more money, so they place a single bed and they think they can change the rooms without paying.
@TheGreatDemon666
@TheGreatDemon666 Год назад
I love how he doesn’t even think to ask for 2 foldable mattresses/beds for his kids (assuming his kids actually exist). A decent amount of hotels have those available and will bring them to the room if the person who reserved it asks for them. Instead, he decided that the best course of action was to throw a temper-tantrum to try and get a better room for a lower price. Also, this is one of the rare instances where Charlie isn’t wearing a white shirt, and I wasn’t expecting it.
@huntertipton6197
@huntertipton6197 Год назад
Idk how he didn’t process that the kids can’t sleep on the couch together presuming the adults are a couple or cool with sleeping on the bed together. If not just one kid and one adult on the bed and on the couch pull out
@Mint_Teal16
@Mint_Teal16 Год назад
Considering he thought that If he quickly cancelled his double Queen suite, and booked a cheaper King room with a 3rd party, there would be an error/pause in the system. And that would then make it still show he had the Queen, it’s not surprising.
@pb542
@pb542 Год назад
Yeah! When I was looking for a room for my company (2 singles, 1 couple) and I just asked the hotel in advance if they could bring us some foldable beds. They agreed and we simply booked a room with 1 king bed + told the staff to bring us the additional beds. Since we took care of everything in advance, it was not a problem. Also usually every hotel tells right away how many ppl can fit in the room and how exactly could they do it (like they mention if someone going to have to say on a couch). I’m pretty sure this dude was just trying to do some weird and dumb scam.
@madisun297
@madisun297 Год назад
I don't even understand why he is so upset and doing the extreme. Saying "what do you expect me to do" and "you want us to sleep in our car" like can't they just sleep on the floor, it ain't that bad lmao
@madmccaffrey8089
@madmccaffrey8089 Год назад
Not only was he not wearing a white Tshirt BUT he was wearing a black tank top with a logo! I don't know how to handle this life anymore!
@lieutenantjodi
@lieutenantjodi Год назад
She deserves a higher position. She handled this situation so well. She's the perfect definition of calm and collected. At this point I would have thrown a brick at this guy and told him that his problems are not mine, he f*cked up and should deal with it. There are so many insults I would have fed him. Charlie send this guy to South Africa, we'll deal with him easy. We'll make him question his life choices.
@firebird7188
@firebird7188 Год назад
Sadly, this is the norm at many hotels and it sucks :(
@ohnawu
@ohnawu Год назад
what would you do to him, Lieutenant?
@traionjones711
@traionjones711 Год назад
You wouldn't do anything, if you wouldn't want to lose your job, that is.
@derekeliopoulos2670
@derekeliopoulos2670 Год назад
This guy stink stank stinks. Meanwhile she's covering everything even while giving him the undue benefit of the doubt, while maintaining a professional demeanor. Yeah, employees are expected to follow certain protocols, but she went even further beyond. Promote already.
@WereCreed
@WereCreed Год назад
She's competent, it's why she'll never be in management.
@squibble1255
@squibble1255 10 месяцев назад
this lady is literally the most patient person put on this earth like i could never
@Edd-lessEddy
@Edd-lessEddy 10 месяцев назад
My heart really goes out to those customers service workers out there I've worked it before and people can be so rude and inconsiderate
@guydude3705
@guydude3705 Год назад
I work at a hotel as a front desk agent. These situations happen more often than you think. The reason that this scam would work is that upgrading someone to a better room for free is that the hotel chain would rather lose a couple bucks than risk getting a bad review. It backfired on this guy because they were sold out and the hotel being full allowed the front desk agent to basically tell them to fuck off.
@thethe4665
@thethe4665 Год назад
It happens constantly, and third parties suck too
@ryanashford718
@ryanashford718 Год назад
Believe it or not, at where I work, this is one of the easier scenarios that we deal with. At some point, we have to tell them "we don't have that room available since you canceled the reservation that had that room, now we're sold out, so you can take the one you reserved, or go somewhere else."
@cwolf208
@cwolf208 Год назад
@@ryanashford718 She did that, didn't work.
@ryanashford718
@ryanashford718 Год назад
@@cwolf208 I'm aware, just saying that we as hotel agents have no choice but to tell guests what they don't want to hear only at some point, we draw the line with being cordial when they start acting stupid
@commonnerfer
@commonnerfer Год назад
@@thethe4665 third parties don’t get upgraded. Simple as that they get the room they paid for and that’s it.
@nickalexi1145
@nickalexi1145 Год назад
Shout out to the guy who stepped in. When you are the person dealing with the NPC, it is always a lifesaver when someone respectfully interjects to show the NPC how wild they're being.
@rosebrown4546
@rosebrown4546 Год назад
I know it off topic but I am French and each time I hear him say NPC I am wondering what that mean exactly can’t find the definition on google so it will be really cool if you can explain to me what that mean ☺️☺️☺️thank you greeting from 🍁 🇨🇦
@cody_go_create
@cody_go_create Год назад
@@rosebrown4546 It basically means someone who is not conscious or self aware in the least.
@2L3L
@2L3L Год назад
@@rosebrown4546 NPC comes from the term Non Player Character in videogames, meaning characters you can interact with that are just controlled by the computer. Because of this, these characters often have very limited dialogue and are just generally pretty shallow. Applying this term to real life people just means someone who is acting irrationally or entitled/self centered, especially someone who isn't understanding a simple concept and keeps trying the same rebuttal, somewhat like a pre programed character would.
@SBN89
@SBN89 Год назад
​@@rosebrown4546 Basically means "non-playable character" in a video game. So an "npc" in real life is someone who is completely mindless and usually does something extremely stupid and predictable.
@nickalexi1145
@nickalexi1145 Год назад
@@rosebrown4546 "NPC" Is a small insult, it is used to refer to someone as a "Non Player Character", which typically appears in video games. They shout at you and have random interactions. In this context, they are basically calling them a soulless robot that exists to cause problems.
@R0ll0run
@R0ll0run Год назад
A bed, a pull out bed. And then there’s the floor.
@serenaireland
@serenaireland Год назад
As a retail worker I want to say I and many other workers appreciate that guy who stepped in to defend the worker those people are the best
@Ck-py9oi
@Ck-py9oi Год назад
Who cares serena no one cares
@bruhmonke8717
@bruhmonke8717 Год назад
@@Ck-py9oi bro just give up and be happy
@lodeddiper1818
@lodeddiper1818 Год назад
@@Ck-py9oi go work on yourself man
@thelonleyUchiha1
@thelonleyUchiha1 Год назад
@@Ck-py9oi honey you commented lol and you seemly keep doing it on multiple other vids…you care
@snoips2921
@snoips2921 Год назад
@@Ck-py9oi You're such a sad sight
@turner15
@turner15 Год назад
The floor spitting combined with the intimidation stare is what really convinced me that Charlie’s scam theory is correct.
@sundaynightdrunk
@sundaynightdrunk Год назад
I worked hotels in a downtown area and the security there would have escorted him and his family out if he was spitting on the marble floor.
@GriffinZambia
@GriffinZambia Год назад
*Dont_Read_My_Names* 😐 .......
@s4di.3
@s4di.3 Год назад
Dude I would have absolutely not hesitated to call the police for that if I was in her shoes
@MajimaEnterprises
@MajimaEnterprises Год назад
I just find it funny that the dude was really standing there, spitting on the floor of a hotel lobby. Guy probably thinks he's some badass outlaw, but he probably looks like Bryan Silva and drives an Ecoboost Mustang.
@xoxmoonpie3698
@xoxmoonpie3698 8 месяцев назад
It's incredible how calm she's being, and how well she handled this. Huge props to her 🗣️💯❗
@sikminbao
@sikminbao Год назад
her patience and composure is truely admirable.
@trudatcat
@trudatcat Год назад
She handled that exemplary but it is obvious in the short breathing, tension in her body and all of the micro expressions in her face that it takes it’s toll to deal with bat shit crazy narc guest. I feel so bad for her and wish she had the opportunity to say/do what ever she wants in respond. For her own sanity. Remember; you can’t reason with crazy!
@joblow5517
@joblow5517 Год назад
In her position (which I've been in before many times) I would've flat out told him his options. Either he takes the room or he cancels it. Period. If he keeps arguing then I would've told the man I'm not dealing with him anymore and to talk to someone else.
@trippinatormachine
@trippinatormachine Год назад
@@joblow5517 yeah she was wayyyy to lenient with that dude. Props to her for keeping her cool like that but it’s fair to say most of us woulda flipped out on him if we were in her shoes lol
@AustinD_YT
@AustinD_YT Год назад
@@joblow5517 Didn't she do that though? Telling him multiple times he can either take the king size room or cancel the reservation?
@Fantastic_Mr_Fox
@Fantastic_Mr_Fox Год назад
@@AustinD_YT No, they mean she was way too polite while doing that. He kept saying "what am I supposed to do", she answered "what we can do..", etc etc. She wasn't affirmative. What they mean is that she should have said "Sir, you can either book into your room or not. All other rooms are booked. Have a good day".
@Marin3r101
@Marin3r101 Год назад
Wtf is a narc guest?
@channingr8834
@channingr8834 Год назад
As someone who works as a hotel receptionist, this is pretty much a daily thing for us and she did such a good job keeping her composure!
@carlosperalta1714
@carlosperalta1714 Год назад
Used to work at one. I loved it at first but it soured towards the end. Dealing with an overbooked hotel from 3rd party sites was a nightmare. And some of the complaints made me question my faith in humanity. "The room was too clean." That's actually what someone told me during checkout
@hidenseek14
@hidenseek14 Год назад
Man people got to chill tf out sorry you have to go through that
@dylanmccann1924
@dylanmccann1924 Год назад
Holy shit you’re a trooper dude
@heathernks8
@heathernks8 Год назад
I worked as a Front Desk Clerk 20 years ago, and we got our memes via fax, lol. My favorite was a list called "I'm a Front Desk Clerk" and it literally said what Charlie did: "Yes, I'm lying to you when I say that we have no rooms available!". My favorite was: "I'm a Front Desk Clerk and it's no problem for me to install a helicopter landing pad for you while I bring you 4 rollaway beds and 3 extra towels!", lol!😂 Be nice to desk clerks, y'all!✌
@PuntersKonexion
@PuntersKonexion Год назад
As someone who lives at a hotel the reception steals my mail: it goes both ways I guess 😂😩
@shawnthompson2303
@shawnthompson2303 Год назад
Love this girl for standing her ground. Good for her!
@maxbusiness69
@maxbusiness69 10 месяцев назад
The way he says "Who hasn't checked, IN, YET?" as if he's expecting the dialogue option to be "Well Mrs Caruthers and Doctor Hampton haven't checked in yet..." and unlock a side mission but his speech skill isn't high enough.
@xtryptaminex2148
@xtryptaminex2148 Год назад
I feel bad for the kids, imagine how embarrassing that would be to have that guy yelling as your dad.
@luisdaDJ
@luisdaDJ Год назад
imagine having a dad.... or better yet a dad that takes ur family on vacation... lol kids wouldnt be embarrassed imo
@rawbmar1166
@rawbmar1166 Год назад
@@luisdaDJ You've never had a parent who creates problems with every day workers then. It's very embarrassing.
@lucyl697
@lucyl697 Год назад
@@luisdaDJ yes they would. having a parent that regularly harasses random strangers over nothing is not fun for the kids
@tarag2705
@tarag2705 Год назад
Yeah my father is this way and growing up my siblings, mom and I would be freaking mortified but there was no reasoning with him. I make damn sure I’m overly friendly to every service worker I encounter because of him.
@oliverxhmll
@oliverxhmll Год назад
@@luisdaDJ my father did this when we got a worse room than what we paid for in Turkey and it was still embarrassing asf. Kids don't like this type of attention on themselves
@supahoopsa001
@supahoopsa001 Год назад
Kudos to this girl for how much she kept her calm during this encounter, I most definitely wouldn't have lasted a minute before losing it
@dambigfoot6844
@dambigfoot6844 Год назад
simp alert
@mariodimitriadis
@mariodimitriadis Год назад
I'd be laughing hysterically*
@nerio1227
@nerio1227 Год назад
I worked at customer service for a few years and I gotta admit, that you simply don't give a fuck anymore after some time.
@nonsense0000
@nonsense0000 Год назад
I simply pull out my gun after 3 minutes of this
@tomioka8405
@tomioka8405 Год назад
@@nerio1227 yup
@miss-jerk175
@miss-jerk175 7 месяцев назад
I feel like this guy read a "hotel hack" somewhere online which is why he booked the bigger room first, cancled, and got the smaller one through a third party. He assumed the bigger room would still be empty because he'd booked it, but clearly cancled too early
@sarahlove5124
@sarahlove5124 6 месяцев назад
when customers say what ive been politely saying bluntly i say "yeah you get it. it sucks but yeah." with a shrug
@Schticky
@Schticky Год назад
He keeps putting it on her like she booked the room 😂
@kyle21843
@kyle21843 Год назад
right? and acts like she should be able to kick someone else out of their room
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