Well it’s her job a hotel worker. What did you expect ? She gets paid for it, remember there is no customer service without customers and they are always right. She should get off tiktok and do her job. Hope she is fired tho.
That country is not ok, why such thing like upgrade if you didn't like something you yourself have chosen even exist? And also allowing any number of people instead of selling more rooms lol. there gotta be always set number of guest per room
So let me get this straight: He booked the right room for his family. He cancelled that booking He booked a room less suited to his family through a third party company He doesn't like the room It's her fault. And they say chivalry is dead.
What I don’t get is, the fuck was wrong with the king suite anyway, not only did it come with a king sized bed, but also a pull out couch That’s more than enough for a family of four, hell, coming from a Hispanic family, I can say that we can manage to stuff more than 6 people in a king suite
@@HonduranMegatron he wanted the first room but for the lesser priced of the second room. he was trying to create an error in the booking system between the hotel and the third party app that would end with him getting a free upgrade or complimentary room. it did not work.
And he couldn't give it up because that would be too embarrassing in front of his wife. He simply cannot allow her to feel any form of superiority over him, due to him making a mistake. That would mean his manipulative gas lighting control over her would slip, and he'd risk being left all alone to obsess over hotel room prices
@@MigattenoBlakae hahahahaha thanks I'm pretty sure the jokes been made before I did hahaha ahh I hope there comes a day when customer service gets good respect
This girl is such an attention seeking actress. Why was she posting this online and think she is being so kind and gentle. It’s your JOB, STOP filming without customer’s consent!!! Really hope she is fired.
This one hit close to home for me. You see this scam *OFTEN* as a front desk agent. Your best friend is learning the phrase, "When you book with a third party, there's nothing I can do. It's why I always encourage guests to book direct with us."
I used to work at Chiptole and an old lady came three days in a row complaining about the food being too spicy and we had to unfortunately refund her 75% eaten bowl every day. On the fourth day we noticed her and knew what she was up to, so we decided to make her special batch of pico with no jalapeños so she wouldn’t complain that even our mildest salsa was still to spicy. Sure enough she ate over half her bowl and came back to the counter to ask for a refund. I explained to her that we made her a batch with such little spice and that we couldn’t possibly make is any less spicy without giving her unmarinated chicken. She kept doing the same thing in the video and asking me “what am I supposed to do?” I was young and dumb and I told her “ma’am if you do not like spicy food please don’t go to a food place named after a pepper” she left called cooperate and our district manager had a good laugh and told us to never speak to a guest like that again.
The way he gets angry at the hotel guest for “not minding his own business” when he was trying to provide a solution 100% proves the guy was trying to scam the hotel.
He isn't providing a solution. He is just stating the facts. He is probably waiting in the line for 10mins for this guy's scam attempt. His family might be waiting for check-in but this scammer won't finish what he is trying to pull off. At this point yes it's their business aswell.
yeah fr my family has four people in it and my mom and dad would sleep on the queen/king bed and my brother and i would sleep on the pullout couch. it's not ideal but it's not that hard to just deal with it idk 🤷♀️
A grown man asking a young woman what he's supposed to do for his family. How about man up and figure it out dude. She has a lot more patience than I would have.
Well thats why you dont work in a hotel Youre not allowd to lash out in that job. Of course it depend on the hotel but in 90% of the hotels you need to stay nice or the guy even win Your manager can be your best friend or your worst enemy. is one lash out rlly worth it?
@@sonicartzldesignerclan5763 No that's not why I don't work at a hotel.. I don't work at a hotel because it sounds like a horrible menial job and I chose to do something better with my life.
@@baxill23 " I choose to do better with my life " Well what a disrespect for every hard worker out there like this girl. Nobody forces you but like you said you dont have the patience like her That mean you cant even work there Like i said lash out and that guy gets what he wants in the end. And you proply lose the job.
@@sonicartzldesignerclan5763 Better for me, for my life. I'm not the arbiter of what is good or bad or better for anyone else. I respect anybody who's doing something for their self. I work hard everyday outdoors in the heat and in the cold so I'm not disrespecting hard work. If it came off that way it wasn't meant to. I'm speaking only for myself. And personally, I would never work in a hotel or any service industry.
“Customer is always right” has just gone wayyyyy too far. Gotten to a point where realistically explaining a situation to a customer and letting them make their own life decisions is considered bad service
@@Devdraco it’s supposed to mean the customer is always right as in they’re the customer so we need to keep them happy. It’s gotten to the point where it’s made some customers completely unreasonable and actually believe that they’re right when they’re being absolutely absurd lol
@@chancethegamer979 yeah it gives customers this sense of power that they can anything or say anything because they know the worker will always try to be nice to them or give them what they wat because the worker might be afraid of losing their job. Its the most stupid thing ever and all it does is give some people a bigger ego
This is why all of these places should have security. I'm a security officer at a hotel and I cant tell you how many times my mere presence and stare has shut people like this up. They dont need to know that I basically have no actual authority lol, the uniform is enough for most people.
The suggestion of authority is often enough to get people to stop, like having a fake security camera that doesn't store or record data installed at your front door. Just the suggestion that they are being observed is enough to get most would-be thieves to move on to someone else.
Truuuueeee Also a human scarecrow for work. Although people get upset when the only thing I can tell them is to call the cops unless it's on the part of the property I cover. Then I can call the cops.
He was not expecting her to stay that calm and continue to repeat herself I’m very proud of her because it can be hard to keep your composure in a situation like that
I think he lied to his wife and she thinks they accidentally booked them a king when it’s supposed to be two queens but he canceled it cause he was cheap. Obviously 4 people can fit in that room. It really bothers me that he was trying to get someone else’s room and treated her like this. She was extremely professional.
Honestly, this employee doesn’t just need a raise, she needs a whole promotion. Clearly exceeds expectations for customer service. The way she kept her composure after the guy started spitting on the floor is wild.
@@philip-andrewsciamonte8801 haha wtf thats just stupid . she could've said its not my business/not her job to a lot of his questions . but she chose to be informative ,helpful and respectful
Depending on when this was, she could have called the cops on him for that. Spitting in public is no joke in a COVID world. People got charged for licking stuff at supermarkets, spitting on the floor isn't THAT far off.
@@humzachudhary2056 Exactly. I'm 21, my mother has ALWAYS been a Karen to customer service staff, and I've distanced myself from that. This goes on un-filmed constantly.
I can't keep myself composed, when customer thinks of snapping on me when fault lays on their own actions I pull the take it or leave card in the form of a bouncers aura.
"what do you expect me to do?" isn't quite as common as "I want to speak to a manager" but it's definitely close. I hear it whenever customers don't want to admit their planning skills are garbage.
@@MrUssy101 You're trolling, right? How are you even watching Charlie's videos, he talks a lot about how anyone that works with customers should be respected because of how hellish it can be (this situation for example)
She's displaying the absolute utmost in professionalism and I am extremely impressed with her level of restraint, because I'd have probably been sacked
I remember a time where a customer was being ridiculously abrasive. It got to the point where a manager asked them to leave. They complained saying “are you just going to leave a customer unsatisfied?!” And basically in unison all the staff said “yes”.
Amazing. Just learnt recently that the saying "the customer is always right" is in fact "the customer is always right, in terms of taste". Huge difference. A little fun fact. Have a nice one.
Reminds me of my time in retail. Had a sad excuse of a terrible customer give me the same question after 15 min arguing over a sale that ended a week prior. Told him that "I'm not leaving a customer unsatisfied, because I'm not helping one at the moment."
@@TheRuiPires Going along with this, it's basically an old adage saying the customer defines the market essentially, not that they're always correct. If you run a fruit stand selling watermelon and pineapple but customers daily are asking for cherries and oranges, you adapt to the market. It doesn't mean that you give shit away for free because an entitled prick is asking for free shit. But that's what entitled customers think the adage means.
It takes a lot to not. I work at a bank and people have this kind of entitlement on a regular basis. Had people ask for several thousand dollars at a bank and then yell at me when I tell them we don’t have that available for them. Also had some people yell at me before I can even ask to see if we can accommodate their request and then the answer becomes an immediate no because its not my fault they didn’t call to see if we have 15,000 to give to them. There have even been people angry wanting close their account out because they had no ID for their transaction and its hilarious because we need that ID to close it out. I have only made an exception for that once and it was because they were very well known. Everyone should get a little customer service experience
You learn it after a while in retail. You give them a look of complete neutrality, you give them nothing but the facts. It doesn't matter what they do or destroy until they try to injure someone(namely you). Then its fair game, and incredibly satisfying. The cops are useless(except as a threat), if you want to bleed to death in a retail chain, thats on you.
@@LostShipMate as an additional note. When a customer gets a little too riled up, calling in the manager or security if you have it to escort them is useful. Additional specific places the threat of police is much higher such as a bank for example. I did actually make claims of “do we need to call the police” once but nothing came of it thankfully... people get crazy and it can be hard to tell what is anger and what is “I’m about to shoot you” its 99.9% just anger but you can never be too careful.
@@nickrogers3624 Sadly my old workplace doesn't have a security guard, and telling them you will call the police doesn't work on meth heads trying to scam the store for their next hit(at least 2 or 3 times a week). We just kept a length of pipe behind the counter, it was brandished a few times. Strangely every fast food joint/ retail store I worked at seemed to have something similar.
@weakest_baki_enjoyer sorry, but giving names is a big no no. Never do that for a customer service job. It can ruin lives and even if it doesn’t its a breach of privacy.
what makes this absolutely halarious is growing up in a middle class home, one king and a pullout is what my family of 4 slept on every time we went to a hotel
One of my pet peeves is when people say "what do you expect me to do" as if I'm the one placing responsibility onto them and it isn't their job in the first place. This guy exemplifies everything I hate with how he delegates it to the worker who clearly has nothing to do with this
Yeah, same with: "So you are making us sleep in the car" No, The hotel is just a automated process, YOU, are making your kids and wife sleep in the car.
Rofl, right? Like, I dunno, maybe sacrifice. Put your wife and kids in the room you booked and YOU sleep in the car. Or the floor. Sigh, his master plan had them in a room with 2 queen beds. The only difference in the actual room is one bed is larger and the sofa bed is smaller. Probably the same net square footage of bedspread
I worked at a hotel for 6 years, the amount of people who kicked and screamed their way to discounts, comped rooms, or upgrades is staggering. What’s more staggering is the fact that unfortunately it works more often than not. Kudos to her for not bending backwards for this behavior.
That's just how working with the public is, it feels like. When I worked in fast food, it was like that, they'd scream and stamp their feet and usually get their way, cause it's just easier than dealing with jerks like this, I suppose.
i worked in costumer support (on the phone) and they told me if the customer starts screaming or swearing at me it's 100% my right to hang up on them. it should be the same in face to face service as well - if they cause issues you should have the right to cancel their reservation (or deny service or whatever) just like in the video.
The guest canceled a room with two queen beds, then booked a room with a king and a sofa, but now he wants the room with two queens instead? I don’t think this dude knows how hotel booking works. The more I hear him talk in the conversation, the more brain cells I can feel myself losing.
@@HotcupofJoe38 What he is doing is not dumb - he is trying to scam the hotel and insinuate that it's their fault and they should give him the bigger room, for the price of the smaller one.....
Honestly, huge props to the women for handling the situation so well. She explained the situation clearly, gave the man the exact options he has available to him, and remained calm throughout it all.
Well it’s her job a hotel worker. What did you expect ? She gets paid for it, remember there is no customer service without customers and they are always right. She should get off tiktok and do her job. Hope she is fired tho.
@@MrUssy101 her job is actually to provide customer service. Not cater to and coddle a grown man trying to scam his way into a bigger room because he’s cheap and can’t sleep on a pull out couch
I work at an airport, and my favorite is "why are you checking my bag? you're gonna make me late! My plane is boarding now!" and i'm always like "we don't control when you get here....."
A little kindness goes a long way. One time i was at an airport trying to catch a flight 1 day early on standby because there was a snowstorm coming the next day. When the flight was full everyone on standby walked around frustrated. One man walked up to the counter screaming at the desk attendant saying he paid for a flight blah blah blah and walked off all heated. I walked up to the counter and said something along the lines of im so sorry for his behavior, that was totally uncalled for. I understand theres nothing you can do i just need to confirm for my boss that there is no availability on the next flight. She then worked a little computer magic, handed me a confirmed seat ticket, and said, "Have a great evening." That angry gentlemen did not get on the next flight either but i sure did.
@@Dremsal he didnt do any of that, but he did threaten other hotel guests and spit all over their floors so if I were in her situation, I probably would've expected it to escalate further
Well it’s her job a hotel worker. What did you expect ? She gets paid for it, remember there is no customer service without customers and they are always right. She should get off tiktok and do her job. Hope she is fired tho.
@@MrUssy101 you are actually insane if you think that SHE was in the wrong in this situation. She did everything right with what she had, the guy was just being stupid and rude.
how are we supposed to fit 4 people into that room? her honest reply should be "i fail to see how any of that is my problem". Imagine thinking your hotel is required to provide u with a better room just because you deem your room is too small, maybe book a bigger room next time, genius.
I was a night auditor at a Holiday Inn Express in Vegas, and never again will I deal with crap like this. The front desk day employees had it worse with constant complaints, while I only had the irate stragglers from 11pm to about 3am before it got decently quiet after the final reservations checked in. But still this brings back bad memories. Also F&@K third party booking sites!
As a hotel clerk myself, i guarantee he thought he was going to get his ass kissed and get the best suite they have. He booked 3rd party not only because its cheaper but also makes the whole process even more difficult. I bet this dude downed 4 beers before coming to the front desk to get that "liquid courage"
@@awiseman9882 most of the time on a sold out night, the rooms on booking arent going to be as good as a rate as we do, we want to sell the room and sell out. If the room is 259 plus tax, we usually can work that down to 199 or even 179 if we really need to sell it, you also coming to us with a better attitude would have also helped. Many a times this happens, they book on a 3rd party site to make it more confusing. In the video they are talking about 2 separate reservations, yet hes treats them as thought they're the same, which they are not because one was a direct booking and the other 3rd party which cant be refunded directly, and the hotel is sold out anyway. He knew he booked a room with 1 king and a pullout, yet wanted to complain about his own booking. If he kept his original reservation, they have been able to work with the front desk to get a cheaper rate at arrival. Instead, hes requesting a room at a rate he did not agree with on the 3rd party, so you arent getting that room under that specific reservation, and the rooms are sold anyway, he has no right to rooms already booked for arrival.
I get secondhand embarassment from my mum asking hotel staff about stuff we actually paid for. I can't imagine how awkward the guys family must be feeling seeing this happen
the wife prob just saw it so often that now she is deffo just ignoring and trying to stay sane. The kids are actually gonna hate it, even little kids understand bullshitery.
6:11 props to her. That’s exactly what you do. When someone tries to stare you down and intimidate you you stare right back and don’t budge. Girls a beast.
i've worked in these hospitality/tourist sector, and omfg there's nothing more annoying than these pr*cks of husbands who come in with a massive ego and don't like to be denied even the slightest by hotel staff over anything. they try so hard to project their "heroism/authority" cause they're doing it to show off in front of their wife/girlfriend who's with them. and they take it even more seriously when it's a woman telling them, it's so clear. because they just keep talking to you like you're crazy and are "making no sense" until a male coworker steps in, and somehow suddenly the world magically makes sense again and he'll finally go away.
She handled this professionally. She was just waiting for him to get out of line to cancel the reservation, and get him out of her hair. Good on the random third guy for stepping in and facilitating that.
She is only being nice cause she was filming it seem sympathies from strangers on tiktok and clearly she successful in her attempt. Hope she is fired for filming without customer consent
I worked many years as customer support and tech support. Dealing with people like this takes its toll on you and you go home feeling like shit. At the end of the day I got tired of feeling abused and ended up quitting many jobs because it felt like I was their personal punching bag.
I had a similar experience with a lady in a grocery store. We didn’t have the specific type of chicken she wanted, I kindly explained what her alternative options were and she constantly repeated “what am I supposed to do now?” With an exasperated look on her face. Eventually I said “you’re an adult woman, I’m sure you’re capable of figuring it out in your own.” Some people just want to bitch and make you feel bad and some just want free shit by making a big stink about some nonsense.
Idk that strikes me as someone who may have some sort of obsessive problem. I deal with that myself. But I could probably think of "there are other stores in the area"
lol Same story but instead of chicken it was an older lady's exact brand of eye drops we didnt have (and i didnt have the guts to call her out like that either lol)
I'm autistic and really struggle with having to change plans and stuff, but like... there's no reason to take that out on other people. I don't throw a fit when a brand I use is out of stock, I just go look for it somewhere else or go on without whatever I was supposed to get. Even if it feels like or *is* a big deal, there's no reason to be a dick about it to someone who's just doing their job
Shout out to the guy who stepped in. When you are the person dealing with the NPC, it is always a lifesaver when someone respectfully interjects to show the NPC how wild they're being.
I know it off topic but I am French and each time I hear him say NPC I am wondering what that mean exactly can’t find the definition on google so it will be really cool if you can explain to me what that mean ☺️☺️☺️thank you greeting from 🍁 🇨🇦
@@rosebrown4546 NPC comes from the term Non Player Character in videogames, meaning characters you can interact with that are just controlled by the computer. Because of this, these characters often have very limited dialogue and are just generally pretty shallow. Applying this term to real life people just means someone who is acting irrationally or entitled/self centered, especially someone who isn't understanding a simple concept and keeps trying the same rebuttal, somewhat like a pre programed character would.
@@rosebrown4546 Basically means "non-playable character" in a video game. So an "npc" in real life is someone who is completely mindless and usually does something extremely stupid and predictable.
@@rosebrown4546 "NPC" Is a small insult, it is used to refer to someone as a "Non Player Character", which typically appears in video games. They shout at you and have random interactions. In this context, they are basically calling them a soulless robot that exists to cause problems.
Last I checked, two adults and two kids fit on a king bed and a pullout couch. Two kids on the couch, two adults on the bed. I don’t know what this guy is even thinking.
I absolutely love how calm, collected, and composed she remains throughout this Karen of a man child's temper tantrum. This poor kid probably deals with this more often than anyone should ever have to. Give her a promotion!... At least give her a cookie.
I work at a hotel as a front desk agent. These situations happen more often than you think. The reason that this scam would work is that upgrading someone to a better room for free is that the hotel chain would rather lose a couple bucks than risk getting a bad review. It backfired on this guy because they were sold out and the hotel being full allowed the front desk agent to basically tell them to fuck off.
Believe it or not, at where I work, this is one of the easier scenarios that we deal with. At some point, we have to tell them "we don't have that room available since you canceled the reservation that had that room, now we're sold out, so you can take the one you reserved, or go somewhere else."
@@cwolf208 I'm aware, just saying that we as hotel agents have no choice but to tell guests what they don't want to hear only at some point, we draw the line with being cordial when they start acting stupid
I was a hotel receptionist for 4 months and shit like this happened wayyy too often. Entitled and ridiculous people demanding rooms that aren't available, starting arguements just for upgrades and even "What do you expect me to do?" sounds way too familiar that it's creepy. Even though it was a short period of time (only 4 months!) I've seen and experienced the worst.
Like what do they expect YOU to do. That's the real question. Take rooms from other people? I mean seriously I want to see someone ask them what they expect.
Hotel receptionist is actually my dream job. I've been applying for months. I managed to get an interview but they didn't hire me. Seems like they only hire women 99% of the time. Clear discrimination.
Hearing Charlie stand up for this gal, as many others are, is SO refreshing. You start working in customer service and you sometimes start to think that YOU are crazy or you are at fault for how some of these other people behave. But then the moment I'm in the other persons shoes it's obvious. That dude's at fault for sure, but I've had moments like this I've walked away feeling guilty for no reason. It's nice to watch everyone ripping into this guy. So refreshing.
I just find it funny that the dude was really standing there, spitting on the floor of a hotel lobby. Guy probably thinks he's some badass outlaw, but he probably looks like Bryan Silva and drives an Ecoboost Mustang.
I used to work at a small family-owned bakery in my home village, the best thing about working there was that if a customer was rude, we were 100% allowed to shut them down and yell at them if need be. There was an unspoken rule to try to avoid doing that, but we were never required to be the customers' punching bags.
I imagine that people are more likely to be on their best behavior in a small town or village than midsized town or city. Word travels fast in a small town.
most of the time yes, the people were lovely. We did get the occasional schizo or karen come in, though. I remember once this lady wanted to buy some bread that we had sold out of that day (it was evening) and instead of leaving after we told her we'd sold out, she tried for like 10 minutes to convince us to sell her the very very stale decorative bread..
@@meisteremm luckily most small towns that is the case. However in small towns that are just off a main highway like mine, we are often used as a pit stop for travelers, truckers, and others that are just passing through quickly and sometimes they can get wild with the things they do. You’ll just be standing there with your jaw on the floor thinking “is this even real life right now?” 😂🤦🏻♀️. I have no clue what goes through some people’s minds that justifies their behavior because it’s so out of hand.
I remember when I finally got my own used twin bed when I was five and I was so happy. Seeing this selfish man pull up with a tiny family, complaining about how they can't fit on a pull-out couch and a bed is sad.
that woman handled that spectacularly, absolutely no suggestions on her end on what he and his family should be doing, no aggravation, just stating what the facts were, over and over. she did not try to push the man away until another customer involved himself, and the man got aggressive with that customer. pretty impressive fr, i know i couldn't handle that situation so calmly.
Well it’s her job a hotel worker. What did you expect ? She gets paid for it, remember there is no customer service without customers and they are always right. She should get off tiktok and do her job. Hope she is fired tho.
I work at Lowes and deal with these customers all the time. I’m a manager so I deal with a lot of them and if they persist like this guy does I always tell them “Home Depot is a mile down the road so if you don’t like our service go there”. They tend to shape up when they realize that they aren’t in charge.
As someone who works in the hotel industry, she did a wonderful job handling him! He likely didn't ask for a manager because he knew he was full of shit and thought he could intimidate a young woman. It unfortunately happens way too often.
Maintenance at one for a good couple years. We luckily didnt get D bags like this to often. But when we did, boy were they comical. Just the lowest most selfish people ever.
Knowing this brand, there probably wasnt a manager on site. In the evening, there is usually only one staff member on the clock and thats the front desk clerk.
As a former front desk supervisor it’s sad how many people I’ve trained and have to tell them don’t let anyone intimidate and bully you. Cause the SECOND the absolute second you show uncertainty or worry they dig even harder which is so sad cause you see the sweetest souls turn jaded.
Such a bad employee. She didn’t go through birth certificates, federal documents, and medical records since the early 80’s to the late 2010’s to find out every last detail about this man and his family for the room.
She is a customer service she should ensure customers are happy. She wouldn’t have a job without them. Hope she is fired for putting her bad acting skills on social media.
@@MrUssy101 LMAO absolutely not. She told him what she could do, what, is she supposed to buy him a hotel room at a different hotel? She did her job perfectly, your comment makes you sound entitled jsyk
Props to her for canceling the reservation holy shit. As a front desk worker at a hotel holy shit my heart goes out to her. Taking notes tbh, she handled it so well
these people had parents that acted like that and those kids will probably act the same, kinds tend to be influenced by parents like this seeing it happen all the time as they grow they feel this is normal behavior in general and act the same.
Ideally the internet will have raised his kids to be decent (seeing as hes obviously too busy wasting customer service workers time to actually associate with his children)
@@thecanadakid7622 Nah, they might not be lost to the abyss just yet. My dad was like this when I was a kid. I was mortified and always apologized to the receptionists for him. It's genuinely one of the most embarassing things to be a kid and witness your parents be mindless assholes, unfortunately forced to tag along, now known as an extension of their leeching existence.
My dad pays huge respect to essential workers and I always wanna follow his footsteps. Like the pizza delivery guy who was literally burning and thirsty under the heat of the sun. When my order arrived, I offered him two bottles of cold water and a tip. He was almost tearing up for his gratefulness
i work at a hotel as a housekeeper. we rarely go no shows. i see the paper of people in rooms. when we say we have no more rooms we have no more rooms.
Used to work at one. I loved it at first but it soured towards the end. Dealing with an overbooked hotel from 3rd party sites was a nightmare. And some of the complaints made me question my faith in humanity. "The room was too clean." That's actually what someone told me during checkout
I worked as a Front Desk Clerk 20 years ago, and we got our memes via fax, lol. My favorite was a list called "I'm a Front Desk Clerk" and it literally said what Charlie did: "Yes, I'm lying to you when I say that we have no rooms available!". My favorite was: "I'm a Front Desk Clerk and it's no problem for me to install a helicopter landing pad for you while I bring you 4 rollaway beds and 3 extra towels!", lol!😂 Be nice to desk clerks, y'all!✌
I love how he doesn’t even think to ask for 2 foldable mattresses/beds for his kids (assuming his kids actually exist). A decent amount of hotels have those available and will bring them to the room if the person who reserved it asks for them. Instead, he decided that the best course of action was to throw a temper-tantrum to try and get a better room for a lower price. Also, this is one of the rare instances where Charlie isn’t wearing a white shirt, and I wasn’t expecting it.
Idk how he didn’t process that the kids can’t sleep on the couch together presuming the adults are a couple or cool with sleeping on the bed together. If not just one kid and one adult on the bed and on the couch pull out
Considering he thought that If he quickly cancelled his double Queen suite, and booked a cheaper King room with a 3rd party, there would be an error/pause in the system. And that would then make it still show he had the Queen, it’s not surprising.
Yeah! When I was looking for a room for my company (2 singles, 1 couple) and I just asked the hotel in advance if they could bring us some foldable beds. They agreed and we simply booked a room with 1 king bed + told the staff to bring us the additional beds. Since we took care of everything in advance, it was not a problem. Also usually every hotel tells right away how many ppl can fit in the room and how exactly could they do it (like they mention if someone going to have to say on a couch). I’m pretty sure this dude was just trying to do some weird and dumb scam.
I don't even understand why he is so upset and doing the extreme. Saying "what do you expect me to do" and "you want us to sleep in our car" like can't they just sleep on the floor, it ain't that bad lmao
My family of 5 has definitely slept in hotel rooms with just one bed… sometimes the sacrifice of being on a nice vacation is that you sleep on a chair, I would never make such a hassle about it 😭😭😭
This girl is such an attention seeking actress. Why is she posting this online and think she is being so kind and gentle. It’s your JOB, STOP filming without customer’s consent!!! Really hope she is fired.
I work in the hospitality industry and have experienced this alot. You just stand your ground, repeat the options that they have, and maintain your cool. The girl was doing amazing and can confidently manage the rooms department.
it's the same deal in taking phone calls for customer service. she handled it the same way I would have handled a phone call. actually if I had the ability to cancel people's reservation I would have been a bit more heavy handed. usually that got them to get in line or fuck off real quick. I go "oh so you want to cancel? I can handle that real quick *click click*" and they're like "NO WAIT"
Well it’s her job a hotel worker. What did you expect ? She gets paid for it, remember there is no customer service without customers and they are always right. She should get off tiktok and do her job. Hope she is fired tho.
@@chacharoni9638 yeah I use to work in CS, had to get out of it for my sanity. It's hard dealing with idiots like the customer in the vid everyday and be expected to smile and bend over backwards for them.
the original phrase was actually "the customer is always right in matters of taste," meaning that you should sell things people want to buy and stop selling things they don't😭😭
As a former front desk worker, the number of things people do and level of entitlement people have is absolutely insane. I've been yelled at by someone walking into the front desk lobby and reserving a different hotel entirely and being mad that it wasn't the hotel i worked at. And i mean full blown meltdown. It's insane.
I just can't understand what part of "pull-out couch" that man wasn't comprehending. Based on his refusal to accept that the room could comfortably sleep 4 people, I definitely agree with Charlie that he was scamming and trying to intimidate his way into a better room for less money. Props to the desk worker for her patience and professionalism, and also shout-out to the other guest who spoke up when he saw how that asshole was mistreating her.
What pisses me off is how they say 4 people (2 adults 2 kids) can't sleep on a queen size and pull out couch. My family, 3 kids 2 adults, were able to all fit on 1 queen size bed, and 1 pull out couch. And we lived.
I have two younger sisters, so I always ended up sleeping on the floor. Oh, no, what a travesty, my innocence was stolen and the world will never be the same. 🙄
What makes this worse is that it was actually a king size bed and a pull out couch. A king size bed can fit two adults and a kid or two if they’re small enough, and if one doesn’t want to sleep with the parent they can have the pull out couch. Easy solution. My family has done it a few times over vacation, and when I was a kid my parents had a king size bed. So there were plenty of times when I slept in their room after having a bad dream.
@@allisonbright7472 Me and my boyfriend are both in our 20s with a daughter who turns 5 in april, us and my cat all sleep on a queen bed without any issue so they could 100% fit 4 people on a king+pull out couch
I love the 'we survived' touch 😂 I think this guy is too pretentious to use a pull out bed. I question as to why as they can be pretty comfortable and all I can come up with is that they are too lowly and below them, it's king/queen size bed or nothing.
