AusCamping - Truma UltraRapid Troubleshooting 

You are welcome

Our pleasure, we hope your new purchase goes smoothly 👍

Our pleasure!

You’re welcome Peter

You're welcome, it’s nice to know that it helps 👍

Thank you Maureen 👍

Glad it was helpful!

Thanks Nicholas, we appreciate your support 😎

Glad it was helpful!

Thanks Mary 😊

Thanks for your question, you would need to contact the manufacturer to get details on the circuit board. I am just an end user and fellow camper, sharing my experience with the water heater. I don’t know anything about troubleshooting the PCB sorry.

Hey Mal, thanks for your comment and appreciation. We tend to turn it on and leave it running until we’re packing up to move on. Always shut it down before hitting the road but no problem to leave it running while you’re set up camping. Of course, if you wanted to save some gas and you only want hot water at certain times of the day, then also no problem to shut it down when you’re not using it and just fire it up half an hour to an hour before you need it. It’s a personal choice, there’s no wrong way. We all camp differently so just do what works for you 👍

@@AusCamping Thank you for the prompt reply , really appreciate it

Hi Kevin, we haven’t got any personal experience with your specific problem, from a general troubleshooting perspective I would recommend opening the lever on the safety valve and making sure that you bleed out any air until you have a solid flow of water through the discharge pipe. If the problem still persists after that, then I would contact Truma support and ask them your question (1300 07 2018) If you find the problem and solution, feel free to let us know, we may include the problem and solution in a future video.

Hi Dale, red light comes on if the burner fails to ignite or gets blown out and fails to reignite. In a quiet environment, if you turn the switch on, you should hear a clunk sound as the gas valve opens, followed by a ticking sound which is the ignition sparking and if you listen carefully, you can hear the gas ignite (similar to a gas BBQ). If your system is new, it can take multiple ignition attempts before you actually get gas all the way from the bottle to the water heater as the gas line is likely full of air. You should still hear the ignition but if no flame results, then the gas valve closes and the red light comes on. If on the other hand, you get ignition initially but the flame goes out after a while and that is a recurring problem, then you’ll need to take a closer look at the manifold and make sure it is mating hard up against the external wall plate, if not, it will be in taking the exhaust which is already oxygen depleted and causes a flame out after a while.

Thanks for the question, our van arrived from the dealer with that cover. I see that the newer models have the standard Truma plastic cover which I agree, is a pain in the arse to take off. Personally, I would go to a metal fabricator and ask them to make me a cover. Hinges and pinch weld (the sealing rubber) are available from Bunnings, so a self insulation wouldn’t be too difficult.

Hi Susi, the metal cover on ours was standard at that time. I’m not sure why they don’t do them anymore but I agree that the standard Truma cover is difficult to get off.

Frustrating isn’t it.

Hey Mark, sounds like you are well down the path of troubleshooting. Trace the gas line back from the heater and check that there isn’t another isolation valve that has been turned off. Each appliance will have its own isolation valve. It’s good that your hobs are working because that indicates gas is available but may still be isolated from the heater. After that, if you are still not getting ignition, then I would suggest that you contact Truma for further support. I haven’t had the need (so far) to dig into the gas jet or igniter and I’m not one of those people that pretends to know everything. I’m happy to say “I don’t know” in this case rather than give advice on something that I am not 100% sure about. Let me know how you get on with it and perhaps we can share your experience with others. 🍻

If the LED is not coming on, then it could be a blown fuse, I'll post a link to the user manual, check page 5, the troubleshooting section lists your symptoms regarding no LED and the Maintenance - Fuses section (also on page 5) has the fuse location and specification information. www.caravansplus.com.au/pdf/Truma-Ultra-Boil-Manual.pdf

@@AusCamping Sorry Craig. The led does come on after 30 sec or so. Yesterday, I took the cylinder out the motorhome (quite a job) and it is now on the bench. I cleaned it out with a compressor. The gas inlet looks clean. Would it be advisable for me to replace the Flame Rectification Electrode and/or ignitor (unbelievable expensive) for a new one before putting everything back in the motorhome, just in case? I don't think there is an easy way to test these. Thanks for your reply, Klaas

@@Klaas_Hat that stage, I would be seeking advice from the manufacturer. The unit is either failing to ignite or flaming out and failing to reignite. I would think that Truma would be able to advise the most common cause.

Hi Jason, you can leave it plugged in and switched on that’s no problem 👍

Hey Craig, sorry for the delayed response, my suggestion would be to look for the black cable coming out of the heater and into the 240V outlet. Plug something else into that outlet to see if it is actually working. If you can confirm that you have 240V at the outlet with another device but you water is still not hot after 30-40 mins, then I would recommend getting it looked at by a professional. We do notice on ours that it takes longer to heat on 240V and it is not as hot as it is on gas.

Definitely need to get that looked at, have you checked to see that it has the mandatory pressure regulator installed on the inlet line? They aren’t designed to handle full water pump pressure or mains water pressure.

@@AusCamping that I also wondered with pressure I’m on bore and pump setup the water quality is very good but when I’m washing dishes I get a surge of pressure so the heater is getting this surge as well

Had this issue recently with ours also. It’s not real easy to dismantle but I removed the clamp ring, found the pin hole and sealed it with a water proof tape and then reassembled it. So far it is still holding but I suspect we will need to replace the unit or at least the holding tank

Hi Lynn, in the 3min-9min portion of the video, I talk about the most common installation issue that causes repetitive flame outs and right at the beginning, I talk about making sure you bleed any air out of the system and that the Hot water system is full of water. Lack of water will cause the heater to shutdown and poor airflow/ installation will cause flame out.

Hey Dave, that was how it arrived from StarVision. The newer ones I have seen, have the standard Truma cover but I imagine any metal fabrication place would knock one up pretty easily 👍

@@AusCamping Cheers

Hi Evie, I ignored the manual in this instance. They recommend to use mastic not sealants because most sealants aren’t suitable for high temperatures so it’s a safer for them to recommend mastic. I used SikaSeal appliance sealant which is available at Bunnings and suitable for temperatures up to 250°C www.bunnings.com.au/sika-300g-black-sikaseal-appliance-silicone-sealant_p1210606

@@AusCamping Thank you so much for your reply. We tried normal Bostik Mastic but I think it was not suitable for heat applications. Thank you again we will be off to Bunnings ♥️

If you have confirmed that something else works when plugged into the same power point, then you will probably need to get the unit serviced by a professional