This is the first official episode of the animated series, The Call Center. In this episode, call center representative Nicole struggles with trying to verify her callers address.
I work at a call center now. This address thing happens all the time. Most of the time they give you the wrong one, like they can't remember where they live. It's unbelievable. I hate this job.
You nailed it! Working at a call center feels like working in a prison. In fact, some prisons have call centers to give inmates "training". Worse yet, the experience you gain is simply not transferable. No call center appreciates anyone with more than 2 years of experience.
Lol so true. I hate when i get calls from customers with their sob stories expecting me to get them something free just because they're going through a hard time. Like what do I look like Dr Phil?
OMG this shit is hilarious, I am ROFL! This is what I go through everyday! This is the shit I wish I could say to the customers out loud. Please make this into a web series.
I love her! She says the things I want to say. I swear I get customers just like that everyday calling in. Trying to tell me how to do my damn job. I have to tell them, this is mandatory that we ask these questions or I can proceed with your call!
Hello everyone! Thanks for your patience, we are happy to report our new episode "Training Day" is up now!. Like, Comment, Subscribe, Thank you for the support!
Yoooooo these are HILARIOUS . “First of all, you need to tone it down and take the caps lock out cha voice” 😂😂😂 I died at “I am a manager. I managed to get this job”
You forgot “the foreigner”, who’s accent is so thick, yet are entirely aware of it, but they don’t at least attempt to annunciate anything. So you can’t understand a single piece of information they give you and the call goes on forever.
this will let them know about this job isn't easy as it may seem. in caller's side, try to at least be accountable for your bills and other needs at home before yelling over the phone!. and try to put yourselves on their shoes and sooner you'll realize what's this video about!.
I used to work for a Mortgage company, they kept changing the policies, and getting on my ass for not knowing it or they just decided to be an ass about it to get me in trouble, i finally had it when I got in trouble with a customer wondering why his autopay was canceled and it said in the notes that it was canceled because he couldn't pay more than what is in the unpaid principal balance and I was also told they cannot payoff until they had at least had a payoff quote or we will send the money back. And I was told that was wrong but in the beginning of me working their I got into trouble for taking an unpaid principal balance payment by the same guy who graded both calls.
OHHHH my god, the TRUTH in this video! "NO bathroom breaks! We have 50 calls on hold, people!!! ALWAYS be ready! Keep your AHT down and sales ratio up!!!" Then 10 hours mandatory overtime every single week... and bitch I don't care how long you've been waiting when I've been on the fucking phone tethered to this goddamn computer for 12 hours today!
I currently work at a call center for eBay. The worst thing are not the customers (but they still are, especially Americans); the worst thing is eBay itself. There policies are so stupid and they do not really help the customer. I feel so useless sometimes, for they do not actually allow us to provide proper resolutions.
How did you survive working 20 years in a call center??!! I've done call center work before, but THIS time I'm struggling to make it pass 4 months! Any Tips? 🥺
"Can I speak with your manager?" "I'm sorry but our management is not in a member facing role, and do not seem to be available right now. If you would like I can pass along your issue and request that you be given a call back, but the most time sensitive solution to this issue is resolving it now over the phone or over the guided self-service." I found that this typically did the trick for my callers.
One time, I couldn’t take it anymore and went on a quick bathroom break as I still had hours left until my next scheduled break. I just had to go as I couldn’t sit there and wait (it was a ‘Number 1’). As I walked to and back from the bathroom, I feared someone was going to come up to me and ask me where I was going. I thought I would be lambasted in front of the other reps. But upon returning, no one came up to me and I sat back down at my desk and continued taking calls. I considered it to be a small little victory in a sense. But it shouldn’t be this way. If a rep needs to go to use the bathroom, it’s not humane for call centres to try and stop them from doing so. I guess I was lucky or had worked in one where the supervisors didn’t mind because they would have seen that I was in a rush to powerwalk back and forth. But it shouldn’t be this way!
My buddy who worked in a call center told me whenever he got a difficult caller, he would say 'let me go get my mgr' and he would go to the can, have a cigarette, go outside and come back to his desk if the caller was still on he would leave again until the caller got impatient and would hang up. !
I work at a call center rn and the only thing I can say happens here is the explainer because most of them just want you off their phone but other than that you can go to the restroom whenever everyone smokes weed there everyone is literally drunk or high while taking the calls
I work in a sales department and as everyone knows the hardest part is to take the address, I'm not a native speaker so sometimes is hard to me to understand the streets names and is even more annoying when the Cxs gets upset with me for not understand
Um, it's a call centre? It's important to recognise that a variety of challenges in calls is to be expected. These situations would be anticipated and thus met with proper training. It's crucial to have personnel who can empathise and provide support. Moreover, if someone finds that they dislike their job, they should consider seeking another position that might be a better fit for them. It's call life and taking responsibility for ones own destiny.
Had my first call center job some months ago, it was shit but not because of the calls but because of the stupid team leader that I had. This piece of shit guy did all he could to try to cut my bonuses, I got to the point that he threatened to cut my entire bonus because I refused to take a call 2 minutes after my shift ended. So glad I found a job that pays me double after that. People, if you got money but are in desperate need of a job, do not take the call center jobs, and if you take them, stick with the training and get your money.
I just can imagine myself telling that to callers, I was marked down for not showing empathy, I MEAN I DONT GIVE A SHIT IF UR HUSBAND IS DIVORCING U MICHELLE.
I actually enjoyed working in a callcenter most of the time, especially the calls that are considered hard. I saw it as an accomplishment to help people that were hard to help. Some jokes or some sarcastic comments make even the rudest people laugh often times. You just gotta in some way communicate they're talking to an actual person who cares about their shit or at least see it as their job to do something about it. Granted: I was encouraged to develop your own script pretty much everywhere I worked. I'm not sure that's the same in other coutnries. I'm from the Netherlands.
