If you're an appliance tech, one of the most important skills you can have, outside of your technical knowledge on appliances, is your customer service skills. But what types of customer service skills do you need to have as a technician, and why is it so important? In this video we'll go over all of that and more, so you can ensure you're being the best technician you can be!
Video Contents:
00:00 Intro
00:10 Why Are Customer Service Skills Important?
01:02 Knowing Who Your Customer Is
02:24 What's the Expectation?
04:02 Training
07:26 Bravery and Customer Resolution
10:40 Reward
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6 июл 2024
