GA family's entire savings account wiped out in seconds by criminals 

The key thing to remember this: no legitimate institution will ever call you and ask you to give them personal information over the phone, period.

Always Always! Assume a call coming from your bank is a scam and DO NOT answer. Call you bank and ask what's going on.

Please don’t buy a car online either. I got robbed of $30,000

It’s crazy how large wire transfers to anonymous accounts get authorized but I try and buy a water bottle at a vending machine and my card locks up

That's a tough lesson to learn the hard way for a young family.

Indian accent = red flag

How many times must people be told DO NOT ANSWER THE PHONE, let all calls go to voice mail, or text.

Never give out any information. Call your bank back if they call. Do not answer the phone. This is something that is repeated over and over.

I once heard someone said wisely that "my phone is not meant for answering other people's call, it's for me to call other people". Never answer phone calls from a number that's not in your contact list. Let the call go to the voice mail, then find the contact information of the organization yourself and call that organization instead give a call back to the original number.

congress should make a law to end these phone number spoofing!

Never ever give personal information over the phone!! I don’t care who it is, even if it is your bank. go into your bank yourself, and ask them!!

Our government does NOTHING about this stuff. Our leaders and legislators continue to fail us.

A bank that uses a sad-faced emoji in their “professional” correspondence. They should be sued for that alone.

When will people learn to hang up and call the # on the back of their card ?! This is not secret information at this point.......

People need to think...if your bank calls and says you need to do something immediately because of "X" ask your why they can't just freeze the transaction or account to clear it up. Why do you need to log in, give sensitive information, etc. Honestly, while of truly feel for these people, I am also tired of seeing this. Scammers will keep running these same scams until people wise up.

The text message literally says "Do not share this code with anyone, even if they claim to be from Schwab". She should have told them to pound sand.

There have been so many warnings of this same kind, and yet people are still getting duped. I appreciate that this couple is sharing their story so that maybe someone won't fall prey to these scammers.

It was at this point. They knew they f'd up.

Also, I can't transfer more than $2500 per DAY from mu Bank to another bank, I can't take more than $300 from the ATM.... How does this happen where people lose alllllll their money???

To many people falling for fraud……

Why, why, why did they answer the phone and not call Schwab directly themselves by using the phone number that they have for the company? I would never answer a such call today. Everyone knows that 90% of the time they are scam calls. Call the company directly yourself and ask if there is a problem with your account.

I feel Sooo sorry for them. People are being robbed like this every day. The banks can’t be held accountable for situations like this. I pray they recover quickly……………….

These scams happen so often. I truly believe bank employees are in on these scams. How does a stranger know where you bank at? I believe a lot of these scams are inside jobs. Such a shame.

Never answer the phone for your cars extended warranty!!

Interesting video I'm in my 50s and I'm more interested in investments that could set me up for retirement , I mean I've heard of people that netted hundreds of thousands during these crash, I listened to someone on a podcast who earned over $650K in less than a year, what's the strategy behind such returns?

Always get calls saying my account is on the verge of closing. Action must be done NOW! I tell the caller send me a verified letter explaining the case. They ask me for my mailing address. I tell them it's the address linked to this account. They ask me for it and I tell them don't bother. I'll call the verified customer service no. and talk to them. They get pissed!

Please encourage your friends family members, and neighbors to watch the news regularly. They constantly warn viewers about these types of scams. You don’t have to watch Fox News 24 hours a day, but at least watch your local news a few times a week to stay informed. Sorry this happened to them.

If ever there was a time to call Jason Statham....

That man was rethinking so many past decisions 😂

Everything is electronic. It should all be traceable. If not, that's a bigger problem.

The banks tell their customers repeatedly not to do exactly what this lady did. Never never never given someone who called you anything. Ever.

Why are people so naive as to imagine that any institution will call them on the phone??? NEVER HAPPENS!

Don’t ever answer the phone just call your bank if you have questions and better yet join a credit union instead

These nice people don't even have enough money to put Gas in their car to go home! I saw a similar situation happen recently on one of those Police Bodcam videos. They called an elderly Woman & said there was fraud on her account. The only difference was that they told her to quickly go to a Bitcoin machine and send funds to stop the fraud. An alert person saw this lady on the phone and overheard part of what was going on as this elderly lady was trying to operate the Bitcoin machine. Police were called who actually got on the phone with the Fraudsters and the Fraudsters were trying to convince the Cop that everything was A-ok No bank will ever tell you to prevent fraud on your account by feeding money into a Bitcoin machine!

This is why I don’t answer the phone.

Incomplete. Call the bank back using the number off your ATM or debit or credit card.

Believe me, if that had been a government official who was the victim, they would find that woman.

I occasionally get messages from someone claiming to be from my bank on my cell phone. Having no idea why my bank would be contacting me, I simply ignore and delete them. They could be legit, but I don't care. Send me a formal letter.

Divorce.

How is this still a thing?! What an awful thing to go through, though they seem to be taking it ok...?

Any call coming to you can be a scam. You need to call them with the number you trust. Seriously, do not answer calls you don't know. They will leave a voice message if it's urgent. You call back with the official customer service number to verify.

When you are contacted, they already know how much is in your account because they work for the bank or the outsourced customer service company. Just simply go to your online banking and check your transactions. If you see no fraud, there is no fraud. You don't need to have a conversation with someone about your personal business that you didn't reach out to. Who really cares that much about you and your finances in the first place?

the wife is to blame for her mistakes!!!!!!!!!!!!!!!

Tell them you're going to hang up and call the bank back. Then call the bank and ask.

Oh wow their life savings was $9200. That’s the greater tragedy.

If someone calls you from your bank, power company, phone etc, hang up and call the number you have saved in contacts. Be real suspicious if they have a foreign accent. The phone companies have to stop this spoofing of numbers.

this woman is as sharp as a cue ball and she's teaching children...

A fool and her money are soon parted.

No legit company will ask you for your 2FA number over the phone or text. There is no need and It would totally negate the purpose of it.

If ANYONE calls you with some account emergency, just tell them you will call them back on their known number or go into the branch. They will then have a scripted reason on why you shouldn't. They want to create a sense of alarm and urgency. Do not hit them back on a number or email they give you. Do not let them transfer you to anyone else on their end to "verify" or calm your concerns.

I work in cyber security and watching this is so painful. My heart goes out to this couple. I hope the lady doesn’t feel too guilty as this is not her fault at all! Scammers have gotten more and more sophisticated sadly! I’ve had scammer calls from local utility company showing their number but I knew they were spoofing the number. What’s boiling me here is Charles Schwab’s attitude and lack of integrity! Thank you for confirming my decision to NEVER put a penny of my money with them!!!! companies gotta feel the pain to do better by their customers! I get that the lady gave the MFA code etc but still, there’s should’ve been monitoring in place on their part to prevent such fraud! Shame on Schwab!!!!

“Your money feels safer beneath your bed.” You literally gave the scammers the information they needed to take your money!! Take responsibility for your stupidity. I hope they both learned their lesson.

That lady is at fault.

This happen to a friend of mine they got over 200k. BE careful folks.

I got called and was told a package was confiscated at the border with drugs in it. I asked them what I had to do etc, then I asked them to work with me because I was going to use it for my daughter college education. They told me "we don't work with criminals" and hung up on me. Another time I gave the the address 1313 Mockingbird lane and a fake SS# as well a fake name. They passed me on to someone else where I got tired of messing with them and hung up. When I got a call stating my son was being held captive somewhere. I told them to keep him. i mess with them when I can. Haven't gotten a call in a long time.

Sorry but how tf do people keep falling for these scams?!? Esp people under the age of retirement??? 🤨🤦‍♀️

I'm sorry this happened to this family. In all probability the money is forever gone. Now?! Consider this a stupid tax, learn from it and move on.

Don’t pick up any calls especially from your bank

Did they just outright ignore the warning part of "Do not share this code with anyone"?

Diversify, always have 3 bank accounts, bills, vacation, savings at 3 different banks.

She ruined her family’s finances.

IM SICK OF ALL THIS. THEY ARE DOING THIS WITH OUR INSURANCE TOO. CHANGING IT AND YOU DON'T GIVE THEM PERMISSION TO CHANGE YOUR INSURANCE.

Yikes life savings only $9k That’s the sad part

How did the fraudsters pull their number and about how much they had in their account, out of thin air? I get tricking someone into giving the info, but she stated the fraudster already knew how much they had in their account. There's more to this.

If anyone calls and asks me to verify my identity by saying, "Yes," gets an automatic hangup.

Adult male over the age of 15 wearing a ball cap backward.

"Fraud department", about right, huh.

Always look up and call the number you KNOW is legit, never respond to any number on any text or call. NEVER. Tough lesson....

As I have said, split your account to multiple check and/or savings accounts. That way if they get One account, they don’t get all of your money and you still have funds to cover any expenses. And if someone calls bc of fraud say okay, hang up, and call the 800 number on the back of your card. That happened to me once. I told me then I’d prefer to hand up and call back before giving out any security info. They said okay and I called back to answer and fraud issues -which was legit. Another time, I hung up and called back and they were like we have no record of anything or call drone us so that was a scammer.

I never understood why people feel like they have to give up the info right there on the phone. I would just call the bank itself myself. Even show up at the bank if its during the day.

Anyone that stupid is bound to lose all his money at one time.

Always always call the number on your card or on the bank's website.

banks never ever call customers about fraud

This is why you should never save money.

She’s teaching children ??????? and she fell for this basic scam???????? I feel sorry for the children she’s teaching.

If there was a fraud attempt they then call you and ask for your security code 😂 Schwab can always see your account without needing the code.

At this point people are giving away their money Is it possible to be this stupid?

The best thing to do is to wait and physically go to the bank. Because scammers can intercept phone calls as well.

Americans, please be very cautious with your money and safety. These are very dangerous times because we have every threat imaginable because of open borders and no crime prevention or law enforcement efforts.

Never share the security PIN! Come on! If that lady just read the bank's entire text messege, it even says "Do not share this code with anyone, even if they claim to be from Schwab." I honestly think the lady did not read that part.

Ain't no way, she fell for this🤔

Come on people. The Fraud department NEVER calls!! Why do people fall for this? somebody used my bank number and called me and I almost fell for it until I realized this sounds fishy, so I hung up and called my bank and said it wasnt them.

Congress could pass one simple law and eliminate this problem by imposing a mandatory 50 year prison sentence but they won’t do it because Congress is part of it Trust me if this ever happened to the daughter of a congressman, it would be taken care of a immediately

She's a school teacher, too? We've been told -- for years now! -- don't proceed with these calls. Call the bank (or whatever institution and scammer is "representing") yourself and verify the details. Don't ever take the word of someone who calls and then pressures you into acting fast. But some people -- including school teachers -- apparently never learn until it is too late. This is not a job for government; this is a job for you. All government can do is to take down the information and issue more warnings. Criminals are not scared off by government.

The first problem is keeping money in a bank...

WOW... So sad 😢

To quote Reggie’s laugh (from the “Archie” comics) “ha ha ha hyok hyok!”

I knew better than to fall for this for as long as telecoms have been complicit in phone number spoofing.

yknow how people always talk about coercion isnt consent? this is the financial version of that. they were literally scammed, whether it was them who made the authorization. so schwab is full of it saying theres nothing they can do.

Don’t trust anyone calling, texting or emailing, period.

I wouldn’t be going on vacation with only $10k of life savings ….

Talking about ruining someone’s vacation.

Woww... speechless!😢

Chase is the worst bank. I would never bank with them.

Why did they not, call the bank!!!?

Let’s mention that having that amount of savings these days doesn’t buy you much of a cushion.

Good thing it not their retirement money at the end of career

How do the scammers know what bank they are banking with?

In seventeen years of having my account my bank has literally never called me. I always go to a physical branch and speak to an associate in person if I'm doing a large transfer. I think online banking in a lot of ways had enabled a lot of this fraud to happen. Years ago they wouldn't even let you make transfers that large over the Internet or over the phone, you would have had to go to a physical branch location.

People will keep falling for this and other scams. I heard somewhere that scamming is the #1 industry in Nigeria.