Global InsurTech Sumit 2019: Panel - Defining the Customer Journey in Insurance 

• How can technology ensure convenience and simplicity in distribution and win customers over in this digital age?
• How is innovation in customer experience changing and what is essential to remain relevant in the market?
• How is innovation and technology turning insurance into a lifestyle product?
• Can agile new entrants shift customer expectations and challenge traditional distribution channels?
• How can the right data deliver customer centricity and improve the user experience?
• How are startups managing to convince customers they are the better route?
• How can we ensure this improved customer journey be balanced with safety and security?
• What role is mobile playing in the customer journey?
Nicola Millard, Head of Customer Insight and Futures, BT Global Services Innovation Team
Clairy Moraitou, Head of Global Customer Insights, Zurich
Lizzy Lubczanski, Vice President, Behavioural Research Manager, Group Underwriting, Swiss Re
Richard Hartley, CEO and co-founder, Cytora
Moderator: Dorota Zimnoch, Global InsurTech Expert and Influencer

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