By understanding and acknowledging customer emotions, you can build rapport, resolve conflicts, and create a positive customer experience.
A customer service representative's ability to understand and acknowledge customer emotions is an essential skill. After all, customer service is all about providing a positive experience, and that means understanding and responding to customer needs and feelings.
By following the tips I cover in this video, you'll learn how to handle customer emotions and provide the best possible customer care to build strong relationships with your customers.
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24 июл 2022
