Panicked Bride Comes To Kleinfeld After Dry Cleaners RUINED Her Dress | Say Yes To The Dress 

Well she definitely has to pay Kleinfeld twice because it wasn’t *THEIR* fault & not their tailor/cleaner. She can go back to the tailor & settle a claim w/ them

@@TightyWhiteyTrash no one said it was their fault, you're not very smart are you? If she gets paid for the first dress by the tailor that's not "paying twice", that's getting a refund and paying again the same amount with no loss (assuming the same dress)

But it would take time. The tailor can’t reimburse the bride then file the insurance claim.

@@thehungrygoldfish Just pay it out in cash and don't file the claim. Insurance companies hate when you use their services. Lol

@@thehungrygoldfish i didn't say she had to wait for insurance. I said it's his fault and he should claim it on his insurance, he can't just say "sorry"

Came here to say just that.

I'm not one for suing but agree in this circumstance

She shouldn't have had to sue. The tailor/dry cleaner should have immediately offered to cover all costs related to the first dress, THEN submit an insurance clain (i.e., the bride shouldn't have to wait for this process).

My question is, what did the tailor do that it needed cleaned so bad? 🤔

I was just going to say the same thing.

Not quite, especially if the replacement dress and associated costs (alterations and, if needed, a new veil to match the dress) cost more than the original. The tailor and dry cleaner are responsible for the costs associate with the original dress.

Save yourself some headache for future reference, pay first, sue later. If you ever find yourself in a similar situation there is no time to argue with a dodgy company to pay your new bill, you pay your new bill and then take them to court for the old bill and get your money back.

That’s what I would do. 😢

Would probably take too long to get them to agree

Me too

Exactly!

She never said she bought her original dress at Kleinfeld’s.

That makes sense.

She didn’t buy it at kleinfelds

@@jbbee561 how do we know that?

Dry cleaning is not dry. It refers to the cleaning chemicals. Dry cleaned clothes, including wedding gowns, actually do go in a washing machine. I wonder why the tailor sent the dress to be cleaned in the first place.

The consultant said it looked like water damage though. @@gardenplots283

@@gardenplots283but it was Water damaged, not chemical damage.

No not really. If they are made of polyester satin they can be washed. I worked for a high end dry cleaner for 26 years . We saved many bridal gowns. Also some beading can dissolve in dry cleaning fluid. Certainly not all gowns can be wash hung dry but many can.it takes pressing by a good dry cleaner.

I can't make out the damage in this vid 😵‍💫

hehe nice pun

I had a vmdress just completely dissappear from a dry cleaner that my grandmother had bought me and I loved that badness so much 😢😢 never saw it again and never saw a dime for it!!

Took them to the 'cleaners'. I see what you did there 😂

10/10 pun! Good writing ✍️

perfect pun! just beautiful!

I'm so glad your story had a happy outcome! Also, I kinda hope you don't speak to your sister any more, because she sounds awful!

@@lisamelroy2855 Thank you. It has been years now and there is no communication between us. There was never an apology on her part. Her actions and toxicity spoke volumes. I never realized how toxic she was until I no longer spoke to her.

​@@catbravo994please try to reconcile with her, I am sorry for what she did, life is too short to hold grudges

Yikes! your sister sounds like an insufferable snake who is jealous of you. Good for you for cutting her out of your life.

@@maryamibrahim7537 not all family should be a part of your life necessarily. It's not holding a grudge, it's holding on to one's peace of mind.

They're probably pointing their finger at the dry cleaner which did the actual damage.

@@nyotauhura7412 But the tailor was the one who ultimately gave the dress to the dry cleaners without the customer's approval. The dry cleaner should've been careful with the dress, they do need to pay for some of the damages, but the tailor should at least pay 80% of the damages.

Who said they wouldn’t take responsibility?

@@phillyphan1225one gets that impression bcuz she’s paying for the 2nd dress

problem is the bride proving she didn't consent to the cleaning

@@naurm.a4686 so many people are quick to assume the worst of others. I find it depressing.

She probably went through most of the hysterics at home.

​@@naurm.a4686 She didn't take it to a dry cleaner. She took it to a tailor who then sent it to the dry cleaner, presumably because the tailor got it dirty.

​@@naurm.a4686 She didn't take it to a dry cleaner. She took it to a tailor who then sent it to the dry cleaner, presumably because the tailor got it dirty.

@@bracha2u786 Sadly it is because so many people are dodgy.

This never went to a dry cleaner. It was definitely put through a washing machine and dryer. Seamstress here.

It is not fair. The Tailor & Dry cleaners should have Insurance. Or did they warn the bride that there was a risk? The dry cleaners here was too scared to clean the grass stained hem & train of my daughter in law's wedding dress. I washed it by hand with Bile Soap & special lace curtain washing powder.

​@@krystaldispatchbetttymcgin7702 It seemed odd to me as well. Running a wedding dress is a huge deal and could destroy your reputation as a business. I don't think any dry cleaner would risk it if they couldn't properly clean a wedding gown. It seems like it was washed to me too

That's my thoughts exactly...it shows they greatly exaggerate and actually fabricate stories. It made me angry. I would be so angry if I were that bride. They flat out lied twice. Two different ladies. The first lady said the bride was "hysterically crying" and the 2nd lady said she was crying so much she couldn't communicate as she in condescending way tells a calm bride she needs to calm down in order to communicate. Maybe they need to stop lying and calm the F down themselves. What are they trying to do? Create a distraction to take a way from the fact that they didn't have it noted in the notes how the bride had communicated her desires from the beginning and probably charged her twice for it? These people are not professionals at all.

Yeah, because Kleinfeld dresses are expensive, it would be at least a few thousand dollars.

​@@eleanorcooke7136In this case, the cost is immaterial: if the dress cost $100 or $10,000, if you ruin it, you pay for it.

@@lisamelroy2855 true but you have to take into account what the legal costs would be and how much trouble it might be. I'd be pissed over $100 but I wouldn't take it to court, but I might over $10,000 because the legal costs probably would still allow me to recover some damages.

She probably was offered or would seek compensation. But there wouldn't be time to arrange that.kind of agreement

They want the sale

@@fjeisdivoojlk Regardless, it still is nice of them to go out of their way to help someone in distress when they did not have to.

Who would assume that there were "real" pearls sewn onto a dress? That's insane!!

That happened to my xSIL, too. I figured she wore it to Hell and the pearls melted but she blamed it on dry cleaners.

you funny @@pinningformichigan8120

ikr bad omen

*for sure

Why send a wedding dress to the dry cleaners if the wedding is not held yet?

​@@TrinhNguyen-sh4fjThe tailor sent it to the dry cleaners, not the bride.

Yeah you’re not getting an update 15 years later, hon lol. None of the people in this video even work there anymore.

I actually looked up Lindsey on Facebook the other day and she still has her married name, so I believe she is still married to Colin. I'm so glad she is still together with her hubby. All's well that ends well. 😊

My thoughts exactly also I can't picture the asymmetrical detail working on a sweetheart neckline

I was in tears watching it!

She probably was

What a terrible experience! 😢 So glad you got rescued. ❤

@christyhull4214 I remember a bridal shop here in Toronto suddenly closed without notice and brides were left up the creek, having paid for their gowns and losing everything. It was awful.

A bridal and fancy dress consignment store disappeared, and when I looked them up brides who had consigned their dresses over never got money or their dress back

@@sarahkinsey5434 It has happened with several stores in and around Toronto, and elsewhere.

@@maryclaremayo6157 I’m in Minnesota

Then just go naked because there are no other dresses in the world.

@@thehungrygoldfish What a snarky reply.

@@EvieBear236 I was merely answering the question in my own sassy way. I have more serious answers but I have a feeling you’re not going to like any of them anyway, lol.

If u cant afgord a dress then maybe u should just elope, order one of those cheap ones from china or better yet, dont even get married ​@Effie977

I thought about that too. Wedding dresses are really expensive especially nice ones like the one she purchased. Some women spend months even years saving for their wedding dress. To spend all the money you have saved and then have your wedding dress ruined would be horrifying.

She didn’t take it to a cleaner, only a tailor. It didn’t need cleaning. The point is not Kleinfeld’s being paid for two dresses; they should be. The point is that those responsible for ruining the first dress need to pay for the second one. I surely hope the bride was reimbursed.

@@naturalPathsI am sure she was reimbursed but it wouldn’t have been on time for her wedding.

@@thehungrygoldfish I surely hope you’re right. She’s fortunate she was able to pay for the second one up front.

Exactly. Tried to penny pinch with alterations.

​@@kitty62862and had to spend 4500 instead

The problem was the consultant she had probably told her it was possible but she never confirmed it with a manager or alteration or they did but it never got through alterations. I’ve had this happen with doctors and dentists and medical/dental assistants. There’s just no communication.

​@@thehungrygoldfishYes, thank you!

I don't know why she didn't just get a dress with a sweetheart neckline in the first place. it's not as if the dress is some unusual design, it looks pretty standard to me, so there must have been a similar one with a different neckline.

@@cyflym11 I know, right? Also, I can’t imagine that someone did not explain to her during the purchase phase that changing that dress to a sweetheart would be virtually impossible. I think she misremembered because of hopeium or something.

get married it's extremely stressful, one problem more to solve 😢

Her original dress that got destroyed was just plain ugly the color yuck

It is an extremely important day for her. She is getting married. Significance is more compared to say misplacing a coffee jug somewhere. What's insignificant to you might not be the same for others. Brides usually want everything for their day to be perfect. She had a panic because she knows most times dresses cannot be altered once made for their measurements. I had a very similar issue for a grand celebration. Store employed their own tailor took my measurement and then ruined the dress. The top part didn't fit. At all. I didn't lose or gain weight. They had stitched it with wrong measurements. Ruined it. They didn't even give me another dress as a compensation and just apologized. I had paid 8000 Rupees on that dress. I had to buy another top at another store. Alas in India this is how it is many times. Can't even sue them. Lawyer fee isn't worth it. It's an extremely beautiful dress and I was very unhappy with the different top I had mixed with it. Indian attire can't be mixed and worn if there are patterns and embroidery work.

If you look really closely, you can see some like splattered debris/lines close to the waist of the wedding dress. Basically they're like water stains, if that makes any sense? but they're hard to see until they showed the close up of the dress

You’re not likely to see on YT what can be seen in person. Also, besides the stains, the dress is apparently now limp - no body. ‘Ruined’ might have been a ‘better’ word, but in the bride’s world ‘destroyed’ is the only thing she sees. I don’t blame her!

I paused and full-screened at 2:40, and I can see what they're talking about. It doesn't show up well on camera, but there is a sort of bubbly overlay look on the fabric that is staining. At 2:44 you can see some of the straight seams have gone wavy, too, which means the dress is never going to fit correctly.

Same. Would anybody really notice? The 'damage' looks fine and pretty invisible.

I kinda wonder if a dye job would fix it? But I'm sure the bride thought of that

Time crunch.

Always go by the consultant. Keisha = old episode. Also, Sarah, Jessica, and Audrey.

Very well said! I knew another self-centered 'child' called Heather who would have reacted exactly the same.

Don't call her a child. She ordered a sweetheart neckline originally and in alterations it wasn't what she asked for. She's paying lots of money for that.

I'm sorry your family didn't support you in that.

If I ruined someone's wedding dress the first words out of my mouth would be "I'm paying for this"

It's contex, some of which we can't even know. These gowns are EXPENSIVE, and, arguably more importantly, incredibly meaningful. By the time they're in alterations fittings, it's also basically too late to reorder anything. Plus, brides go to Kleinfeld for absolutely exceptional service...Between original appointment and alterations, there's a lot of time (months!) to wait and build up excitement for what they were promised, all while continuing to plan. Like Randy said, they're close to the wedding day, and anxious. There is so much pressure, some of it lifelong. Long story short, she said she had a little panic-moment; you never know what someone went through leading up to a moment...but hopefully this comment helps. 😂

@@TakecenterStage She was still immature and a bridezilla.

@@ML-ul2zq Girly, it is not bridezilla to have emotions

It's not immature to be upset about something that is important to us. Can we stop calling women "hysterical" every time they shed a tear...? What are you, 19th century man?

Because India is basically the country of clothes making. Pretty much everywhere else you'll have ordering times for fabric and beading and trims and everything else you need. And most of it gets produced in India. Then there are labor laws that vary from country to country and how many people are active in the work field of dressmaking. Let alone if you have a designer dress where only a handful of people work on that need to have the time for it. So it needs to be ordered, then they might need to order materials, then it gets made, shipped, fitted, altered and fittet again. That's why it's so long. If you already have everything in one place you save a lot of time on that alone. And if you on top of that have more people who make similar dresses there are less dresses to be made per dressmaker.

Wondered if tailor washed it or steamed it too much and sent it to dry cleaners for trying to restore it which it didn't.

@@joywebster2678 who knows?

She should definitely sue the tailor. Let the tailor sue the dry cleaner

If you struggle to empathise with other people, there's no law against getting professional help with that. If you can't afford that, listen to pop bops and get a cat. It should sort you right out.

​@@reddahlia6583facts 😂

It’s an ugly dress anyway 😂

oh hush. its an important day, she damn well should get what they discussed. and she did in the end.

But when she signed the contract/order the modification should have been listed. Don’t sign if you don’t order what you want

It's contex, some of which we can't even know. These gowns are EXPENSIVE, and, arguably more importantly, incredibly meaningful. By the time they're in alterations fittings, it's also basically too late to reorder anything. Plus, brides go to Kleinfeld for absolutely exceptional service...Between original appointment and alterations, there's a lot of time (months!) to wait and build up excitement for what they were promised, all while continuing to plan. Like Randy said, they're close to the wedding day, and anxious. There is so much pressure, some of it lifelong. Long story short, she said she had a little panic-moment; you never know what someone went through leading up to a moment...but hopefully this comment helps. 😂