Restaurant: Managing Complaints

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Training film for hotels and gastronomy. Examples for quality assurance are given on the basis of correct/wrong training films. Further topics: kitchen, human resources leadership, housekeeping, front office. Also available in dubbed versions (German, Spanish, Polish, and Rumanian). For further information go to www.hotelqualitymanagement.com

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Опубликовано:

28 янв 2009

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Комментарии : 28

@jomjosevarghese 12 лет назад

Even the second lady could have more attentive towards the guest. Service is an art. It should come from the heart and should have a passion towards it.

@nickb1973 9 лет назад

The second person was like free dessert and coffe YES,Pleaseeee :) don't mind saying Thank you and a juicy tip for the waitress for been so understanding costumes also need to learn manners when they go out

@matty6878 Год назад

i like how they're different people but the same voices lol

@mistofoles 11 лет назад

That guy sounds like Arnold Schwarzenegger, and the acting is more wooden than the table!

@annetteslife 4 года назад

Where I work if the customer has been waiting for a long time or their is not up their expectations the bill is paid

@mistofoles 6 лет назад

I see an Oscar coming...

@loochoumui1297 Год назад

The second lady is much polite

@tsabgurl209 14 лет назад

i like the 2nd one better

@mistofoles 7 лет назад

If was the waiter, I'd say "Well you've been waiting for an hour, so of course the food's cold now!",,

@kidluna 13 лет назад

by fresh she means microwaved yall

@alejandroyahir8992 3 года назад

Nou entiendo

@mistofoles 9 лет назад

WTF? The guy sounds like he's doing an impression of Arnold Schwarzenegger!

@havingteawiththedevil 4 года назад

The first women sounds like a computer lol.

@jonassx100 14 лет назад

i like 2nd one girl

@txictc1804 3 года назад

Yo vengo del classrom

@gabrielaselenneperez6675 3 года назад

@EduardoHernandez-bm3ux 4 года назад

Panda salvame

@txictc1804 3 года назад

Jajaja

@alfonsozuccari7392 6 лет назад

Like a dodgy 1980s porn film dubbed by Arnie !! lol

@IHR_06 3 года назад

En español

@joselinhernandez6604 3 года назад

Los que vinieron aquí por tarea 😩🤚

@EduardoHernandez-bm3ux 4 года назад

@judeaberdeen6848 8 месяцев назад

My boss would not allow us offer desert on the house. Basically give them their food and if they dont like it we will discount it. Such a shit way of handling things

@kaloyaniavanov6692 8 дней назад

Completely correct, I work as a manager in a restaurant. This is exactly how restaurants operate. In most situations not even discounted, the manager knows how the food is supposed to come out, and we asses wheather there is something wrong we would comp or discount it, but if not the guest still has to pay in full Sorry, but I know that "customer is always right" but there is a line.