I been working on spark for a week. I just looked at my Metrics, I accepted most of the jobs they offered. Some I didn't take because it was another Walmart and I just let the timer expire. So if it expires that affects my acceptance rate. Not just canceling an offer. If you don't accept what they give you then it will go down. I think Spark is too strict on these. I worked with other apps that acceptance rates does not matter. This is not an independent contractor way of working.
Not every expired order will affect your acceptance rate. There are 2 different types of orders. *The first will come with a notification that says "you have 1 new offer.. you have until 5:18 to accept" these will affect your acceptance rate. If the order says "first come first serve you have offers to accept" or "Demand is high", those offers do not affect your acceptance rate metric each time they expire. *
I don't like it either when there's a bad offer and your metrics go down because you don't accept it. Or like you said it will send you an offer for a totally different Walmart you're not even buy. Those should just be first come first serve.
@@hokinsont3681 Agreed, I'm not driving 30 miles to a Walmart for a 12 order GMD with no tips with a 46 mile trip and 30 miles back for 40 dollars, that's gonna take me 3 hours and burn 15 dollars worth of gas. Walmart smoking crack if they think I'm going in the profit hole to sling their deliveries for them. IMO ALL GMD orders should go to full-time Walmart drivers. I will do shop and delivery and express orders. I'm not fool enough to do GMDs that end up costing me time and of course, while I'm out there doing this non-profitable run, I've got 3+ express orders coming in that I can't accept which is more money down the drain.
The thing with all these apps is we are supposed to be independent but all the apps have ways of co trolling us like we are their employees and something needs to be done about it.
These apps should not be able to terminate a driver based on acceptance otherwise that makes you an EMPLOYEE that was termed for performance when a 1099 worker is supposed to call their own shots as long as the app regs are being followed….. metrics are just that they are numbers & it is only the effort & hard work of the driver committing to the program that is rewarding with $$$$$
The bottom line is when Walmart screws up a order you get blamed. And they cut your orders off. You call support after sitting all day watching other come and go and they do a magic fix and the next day you get 9. Then today you sit and sit and end up with two before calling it quits. If you think what's the point in driving across town to sit all day and stay home, you get deactivated. I'm going to find something else.
Justin thanks for your tips and tricks they really help any advice on how to get offers to the stores closer to me I never get the ones close I always get the ones 15 mins or more away and can’t get there in time for when it says in should arrive
If you are really close to the store you want offers from you will be more likely to get offers from that store. The more in the middle of 2 stores you are, and the more drivers that are closer than you to your store, the less likely you are to see offers from the store that you are looking to get offers from.
I wish I had enough orders to cancel. This week alone ive had 3-4 hour gaps almost everyday without seeing a single order despite having 3 walmarts. It’s frustrating especially since I accept every single order even the 9$ orders.
I think it would be a good way to weed out the bad drivers or those trying to game the system. They have it written out in case a lawsuit was ever brought against them but tucked away so it's not common knowledge. It makes a lot of sense that the one metric that isn't fully talked about enough is usually the silver bullet.
I accidentally did that once..i accepted an order but had to cancel because i couldn't get there on time. After that they kept increasing the offer for so long that i was finally able to take orders again so i took it. I knew quickly that it would look bad but i knew no other drivers would take it and i needed the money
So if I accept all of the timed orders “ you have till ??? To accept” and dont drop any orders, i should start to see an increase in my acceptance rate and high paying orders? Is it ok to let first come first serve orders go if the pay is too low or the store is to far away?
Thank you for your videos. They are very helpful. Question: How do drivers accept offers to quickly, that on my end, the offers notification sounds, but I do not see them before they're taken? Is there some kind of funky way they are accepting? I can stare at the app all day and only hear the notification, see the "you have 1 new offer...." and it's immediately taken. What's the deal there? Thanks.
There isn't anything like a bot that I'm aware of. Most drivers keep their app open. The drivers that are closer to the store will receive the offers slightly before other drivers. That's all I've seen so far. If I figure out anything else- I'll make a video and tag you so you know.
Right that’s my issue now! I would seat at the store and home cause I’m close to the store and receive offers. Now I get offers much and I usually accept all, unless it’s time for me to go pick my son up from school. I will drop the orders than. it’s seems really bias 😢 but thank you for these tips!
@@JustinMaxwellbiz Great video. Lots of good info. Question. Does it hurt my acceptance rate if I accept the order, but the message says someone has already claimed it? Thanks.
@@sonnyknight1259 If someone else accepts the offer then it shouldn't be a "round-robin" offer and you wont be impacted. Only the orders that have a notification saying "you have 1 new offer to accept you have until xx:xx to accept" will affect your acceptance rate. Thanks for asking!
our area has an app issue. It is usally an express order, it will have a abnormal pick up time ...lets say 10:23. Immediately you will get a notification that the pick up time has been updated. It will change to something like 2:27. I have to drop them or i cant work for the 4 hours in between.
The stores themselves can actually cancel the orders. I've had the incidents where a duplicate order got into the system and the store had to cancel it so that I could move on. Somehow it got messed up and it got put into the system like 4 times
This happens often. Beware. The app can give part of your order to another driver waiting as a separate offer & then cancel one of your multi deliveries in that same order.
I've had this happen so many times. Multiple orders for the same delivery and it often takes 30+ minutes for an associate at the store to figure out that the order had already been sent out and delivered.
@@JustinMaxwellbiz albeit by another driver and then you have to “share” with someone else, a stranger that takes your $, and they call that “fairness”
i can't accept the order because it is not selectable? even if i am trying to click on "accept" it doesn't work.. do you have any idea what it can be the possible reason?
Something I noticed today. A customer wasn't available to get their order, I couldn't get in to their locked apartment building, and they weren't answering texts or calls. I called customer service and the line just stayed on hold, never getting through to anyone. I waited ten minutes, and then marked the order undeliverable. I think the issue was there wasn't enough drivers, so they pushed delivery time to 10:30pm, and when I accepted it, it was moved up to 6:30pm. The person may not be available at that time. Neither mine nor the customers fault really, but the thing is, Spark completely stopped giving me offers after that. My metrics are good, besides acceptance rate, and I always have a steady stream of offers. So in the future, if I accept an order and see a way later delivery time, I'll likely just cancel it right then. But unfortunately it's a no win situation.
I have a manager who is dropping orders left and right. My numbers are all good but I wonder if he is giving the orders to friends. Otherwise it makes no sense. It doesn't happen when he is not working. One day he saw me doing a large shop and deliver and he made a point to tell me hopefully noone will drop my order.
I stopped looking at my metrics cuz I feel they arnt accurately displayed. My acceptance rate got really low, but I still get offers every hour. The only ones I dont take are 12-17 person dotcoms, no tip offers, & offers that're 10 miles or further away from the store for also no tip. I still get offers every hour. I've had people tell me that support has said that metrics dont matter and they're specifically for us, then turn around and say they do matter. Like, which is it then?!
Listened to Parts of this twice. Still don’t get with the secret is. There’s already a drop rate in the metrics. How is having a low cancellation/drop rate a secret?
Hi Justin, what should i do if i get gig from Walmart store like15 miles away and i don't want to go? see, i prefer getting gigs from nearby store than driving miles away for gig (17 km) $12.
I just got approved & I am not getting any offers sat on the app for 3 hours zero offers. How do I not a single job? I live literally two blocks away from my Walmart also.
According to your video, you gave up accepting the order on the first day, resulting in the failure to receive the order on the second day. How can you fix it?
Well I’m not accepting an order I can’t physically deliver like 13 cases of 40 pack great value waters to the 3rd floor of an apartment building without and elevator! Ijs
The cancelling of the orders sounds like if you reject the surge orders the amount of the pay gets higher each time you reject the order is that about right?
I know this is old but just in case anyone else is wondering, they keep offering the same delivery to everyone as first come first served, and if no one takes it, they add a dollar every so often and offer it again I was on a different delivery that didn't go well and kept getting notified every few minutes that the offer had gone up a dollar. I think it went up 3-4 dollars
I’m still so confused. If I don’t want to drive miles and miles away to pick up one order for $10, what do I do? Because if I reject it I’m screwed, but if I just let it expire, I’m screwed and it goes towards my acceptance rate???… so I have to accept every order I get to keep a good acceptance rate?
I know this is a little off topic, but could you put a video out there on how you do your taxes for Gig economy work? I just started spark and I'm wondering how I should do my taxes. I heard some people pay in throughout the year, and some don't. Also wondering how much to pay in if you pay in taxes throughout the year?
My first order took an hour to be ready after I checked in. I didn't know I could cancel after 30 minutes. If you don't cancel and then take the offer again, you will miss out on the next drop. The second day was the same. I waited 40 minutes before canceling because it doesn't make sense to just sit there and only get to do one delivery in two hours. I canceled a second time after 40 and took the order when it popped back up with more pay. Total time waiting was an hour and 15 minutes. My local store is very, very slow at getting orders processed and loaded. This was very discouraging. I am now reluctant to get out there and do this.
Also has anyone gotten an offer but they are unable to accept it, thus crap happened 4x today. Texted support and I had to log off then on again. Still nothing.
So ratings are a little tricky but the fastest way to do this would be to take the offers that have 5+ customers. If you did five 10-order offers then you would serve 50 customers. These customers cannot rate you and so your rating should reset back to 5.00. If you were to do curbside pickup orders for 1-2 customers then this would take a few days to serve all 50 customers and you might not reach 5⭐️ because some customers rate low no matter what. Hope this helps!
I'm not that willing to drive too far. I usually stay at the same store all day unless that store is really backed up or they are taking forever to get orders out. Sometimes though I'll drive 1-2 hours away and spend all day at a store that I know has good orders and the associates get the orders out quickly.
I think Spark should update the wording for to legality purposes. Acceptance rate should not get you deactivated, it is illegal as we are not their employees but are 1099 contractors. Now, Completion rate wording sounds better for legality, as dropping already accepted blocks potentially could get you deactivated since accepted and dropped.
one could argue that by activating your "spark now" counts as the beginning of the contracted work. Its a "Oh, you are on the clock now". At that point even if you are a contractor through and through, its your duty to then take care of that order.
@@OsiDio if you turn on “spark now” it means you’re active for duty and are available to accept/reject trips. We are not legally contracted to just accept any/all orders. This goes for any gig work, and for any other independent contractor. There is no “on the clock” now. We are not paid by the hour.
@@OsiDio Being an independent contractor entails being free to work at any time or location of your choosing.. Legally speaking that is. Of course these apps always find a way to manipulate people one way or another.
I just got off the phone with spark and they will not let me pick just one area even though the app says you only can choose one. There are some orders that bring me so far out of the way it's not worth it and into some pretty bad towns. Guess I'll keep watching your videos to try to get that acceptance rate up
I get offers through the day but they disappear in like 3 seconds!!? I guessing someone else is accepting it quickly, does this effect my metrics because I didn't push it fast enough?
Hi Jennifer👋. The offers that you see and they disappear quickly aren't the orders that will affect your metrics. The orders that do affect your metrics, only you can see for the minute that the offer is available to you.
Maybe by only accepting those one? I don't get curbside pick up until 2pm-5pm. Even if I get them, I'd still only accept Shop/D unless the payout is a lot for Curbside.
What would you consider an acceptable acceptance rate to stay in the area of getting regular offers? Mine is at 66, zero drops and 100 on time and my offers have slowed to a crawl. Doesn't make sense
That's already a high acceptance rate. Upwards of 60 is generally where you will have the highest acceptance rate when compared to other drivers. Are you seeing other drivers getting orders at your store all the time? If no other drivers, then the store has low/no order volume (you can also call support and ask them how many orders there are at a store for a day and they will tell you). If you see drivers getting orders all the time at the store, then I would log out and log back in to the app- you may be experiencing a glitch that is keeping you from getting offers because you have high metrics.
@@JustinMaxwellbiz I think it's probably not very many orders coming from the store. I live 3 miles from my Walmart and Sam's is beside it which also participates so I pretty much quit sitting there waiting for offers so not sure if others are getting them. I just carry on with dd and the others but give spark priority if I get an offer so I try to not take other offers that take me too far away from the store
Customer cancellations don't show up on my phone for 10-25 minutes. So I'm calling DS to confirm the order after 10 mins of waiting. 7-12 drop-offs Batch orders not worth it unless you drive Prius and traffic's is light. Don't reject orders, let them time out. Peace.
I picked up a trip not knowing it had 10 orders on it. I know you're not supposed to do it, but I cancelled it immediately. Later found a 2 order delivery for a far better price 🤦🏾♂️
@@youronestopaffiliateshop what I do is turn off Spark Now right before they expire if they're ASAPs you don't want to take. I'm usually hovering around 20% acceptance rate but now I'm at 40% somehow.
I've come to the conclusion that Spark is not being honest about how they assign orders. My acceptance rate is in the 90's.. I've had it at 100%. 0 drop rate, 100% on time and green customer rating metrics and I get FAR fewer orders than other drivers with worse metrics. I can sit in the parking lot all day long and watch the SAME driver get order after order while I get none and he's not doing anything different than I am.
I live in a smaller town with only two Walmarts, I had another driver ask me how I was getting so many orders because he was seeing me come and go. The only thing I changed was turning on my 'spark now' at 4-5 am, even though I know nothing is coming in until after 7:20, and as soon as I finish my first offer I always immediately get a second. As long as I don't pass on an offer or turn off 'spark now' then I get offers all day.
So basically I think it also has something to do with who is in the line first and they will keep using those people over others who might pop on later in the morning/afternoon 🤷♀️
@@jimbodawg954 yup. I was in the beginning. Now I just turn on after 0630 if I want the 'shop and delivery' orders (higher pay in my area) or generally better curbside offers. It might be based on the area. I've been consistent since it started in my town though.
My wife is a spark driver, and she worked on getting all of her metrics into the green, since she was unaware of the negative impact these metrics had on her offers. Now she has has all green metrics and stil gets very little offers, and most of them are under $20. She has talked to other drivers and they said they are swamped with orders. I just don’t get it. Other drivers are making hundreds of dollars per day, and she can barely get to $100 if she works 10 hours. Any suggestions other than the obvious tips that are on all these sites?
I'm a Spark driver and I've gone through this same thing. Even if your metrics are all in the green it's not going to be good enough to get the great orders unless your acceptance rate is high, like above 70%. The algorithm is searching for drivers with the best chance of a successful deliver. This means that if your customer rating is green at 4.7 and acceptance rate is green at 45% it's still not BETTER THAN other drivers who are in the same area with a higher customer rating and acceptance rate. So when your acceptance rate is too low you have to start taking the bad orders for a while just to get your percentage of acceptance back up.
I called today and got 4 removed from my list. I did give her the travel distance of over 19-23 miles to these stores and travel time of 34-38 minutes. Ironically the support agent told me to accept the offers and then cancel them instead of letting them expire or rejecting. I said "That would be better than the other alternatives?" She replied "Yes". That sounded suspicious to me so I ended up here getting the right information. Low and behold...I didn't accept and cancel anything.
second week as Spark Driver.. current metrics 88 Total trips... 100% OTA, 0% DR, 80% AR, 5s CRS, app aloud me to Hit first two milestone incentive trips.. after that? next two ones the app stop sending me offers at 1 trip to hit them again.. it was 3:00 pm and I receive no offers for the rest of the day... called support and they came with crappy excuses like weather (we where 71f) low work volume (was on parking lot watching how drivers where bussy the next two hours) send them pictures still no offers... having high metrics is no guarantee of getting the best offers, the ones I am currently getting are from less than 55 cents a mile Round Robin Offers at 22 miles for 12 bucks, others from 5 miles at 6 dlls pay plus the 10 miles I have to drive to the store... so, I have no issues, or phone low signal... most of the time I park in a wifi area... so what can possible be the issue here ?
No man you never cancel an order no matter what they say even if you drop one through support it does a figure ratings what I usually do is wait till the 30-minute mark then I force start delivery and then I go to the can't deliver option and use the choose can't find address or customer not available. It will ask you to return the groceries even though you don't have them and never had received them confirm arrival at the Walmart you picked up at and confirm drop off and just like that you got paid for an Express order and never left the parking spot best part is 15 minutes later same order comes up and give it another shot.
You are doing all of that for nothing. If you arrive for an order and it is not ready, you wait at least 30 minutes, just hit cancel, reason-order not ready. This will definitely NOT count against you . I have had to do this many times, as my Walmart is pitiful. My Drop rate is 0%. You get paid a whopping $2.50 for your time.
"force start delivery"?? How? You cannot force a start delivery without the dispenser using their electronic equipment to "dispense" the order to you!? In returning the items you have to return it back to a dispenser person so that they can electronically receive it and put it back into their system in order for it to be offered again. Then you claim you get paid for it. I would think the app has GPS and is able to know that you did not go anywhere. Are you forcing start delivery using the airplane mode hack or something?? I don't see how that's possible? Care to explain a little bit more of the details? #HumanRace 🙏🏿🙏🏾🙏🏽🙏🙏🏼🙏🏻
You scan the QR code on the self-checkout kiosk with the Walmart Spark driver app and it checks you out. It’s “Walmart pay” and Walmart pays for it. No card needed unlike instacart.
Honestly the only I got from this video , was to basically just take all orders and don't cancel them. Everyone around me is inside shopping while I'm just sitting in my car twiddling my thumbs. Prob cause my acceptance rate is 4%. So many orders are just trash. But I guess I'd like to do something. Besides sitting here with my finger up my $+&&
My biggest issue is how we fix our metrics if we are not getting orders. I just started Spark recently. The store I use is very anal and likes specific drivers more 🙃 and don't give newbies a chance.. I have done everything they asked me to change..Early on I had a few orders poorly delivered, a couple of wrong addresses, a couple of dogs, and a few left behind items (I always returned to the store when I discovered it). I am down to getting 3 orders a day IF I am lucky. Monday, I got 1 all day long. I've called support whenever i had an issue during all those listed to cover myself as well. Im not sure what I am doing wrong
The shit he is saying is false. You are not put on a pedestal for having hi metrics. You don't get more orders or higher paying orders. All walmart orders in my area and I'm sure all other areas pay a set amount. In my area its 7 dollars for a two customer order. Give or take a few cents. It's this if the metric is 100. It's this if the metric is 20. The order are given out at a certain time each hour. And it goes off of location. The closer you are to a store. The better odds you will have of getting an order from that store. The amount of the order has no factor as all orders pay the same. Whether you get an order with a great tip is strictly random. Has nothing to do with metrics. I've taken no up front tip orders and been tipped either in cash or after del. I've also taken orders with a 20 dollar tip. Only to have it changed to 5 after delivery. All the metric is for is so that walmart can terminate you agreement without issue and use your low metrics as a reason if needed. Example. My metrics were all in the green. My buddy sitting at the same walmart with me gets a 30 dollar order for 2.4 miles. I get a 7 dollar apartment order with 150 items. Yet his metrics are far below mine so I know for a fact what this guy is saying is a pike of shit
You should accept the "you have 1 new offer" orders. Those are the ones that increase your acceptance rate. I just made a new video talking about this: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-qMqj9YiExcg.html
Can you find out how spark is paying drivers if customers paying only $98 a year who is paying for the driver's pay? Of course Walmart is losing money on this obviously. One suck thing about Spark after I tried out for a day is 3 orders no tips. These jackasses ordered tons of water and very heavy loads. I got 2 orders with 2 batches in them only tip max of $5. Very few tips. Lucky you have Walmart just a few minutes away. I have 2 walmarts that is very close by but Spark is not doing them. Doordash is handing them and their base pay is shit. All of the orders I delivered from them leads to no tips. I don't mind doing this but customers should tip for heavy loads. The Walmarts that Sparks participates at is 30 miles away from my home. if I have something going on close to there I will turn on spark as a back up but with the payout it is shit. I worked 6 hours non stop and total pay I got was $66. Less than minimum wage. Tons of miles and very heavy loads to ungrateful customers.
It's different than the drop rate. The drop rate is characterized as dropping an order 30 minutes or sooner before the pickup time. If you accept an order earlier and drop it within that window then Walmart will keep this information hidden and use it to prioritize you, or not, for new offers.
@@no_peace u are the reason why it will never improve!!! If after 3 years of working for spark your acceptance levels are above 30% you will not be earning $1500 a week, you have to pick the correct jobs or you lose money or will wreck your car and yourself I
Yeah, you can no longer do this. It's best to take offers that you can get to the store within the set pickup time or within 15 minutes for ASAP orders. Although, if you are far from the store you can sometimes start the order early and get to the store before Walmart's system thinks you will so you can check in early.
I’ve been doing Spark for 3 years almost. There’s no “secret metric”. These videos are only leading people to deactivation. The reality is, don’t drop orders unless you’ve been there for 30 minutes. If you do consistently, they will deactivate you eventually. Acceptance rate matters only in certain zones, particularly ones that have low demand and high supply of drivers. Stop misleading drivers. Unbelievable.
how is it leading drivers to deactivation? btw it used to say in the TOS that this played a role and it was a way to be prioritized for orders. It doesn't say that anymore. I'll be waiting for your explanation as to how accepting orders leads to deactivation.
I don't think acceptance rate has that much to do with it. I think you're reaching. In fact, if you look at how they measure it, you are meeting the expected level of service as long as your acceptance rate doesn't drop to 0. 0% acceptance rate is when you go into the red and they can suspend you. Plus, I myself have deal with metrics in my line of work and it seems naive to think that they wouldn't prioritize metrics that affect their customers and deliveries first. Whether or not you accept the order has nothing to do with the end-customer level of service. Your arrival time (being punctual), your drop rate, and primarily your customer satisfaction are probably the highest weighted in my opinion. My acceptance rate hovers around 32-38% and I still get good orders. I can have 150-300 dollar days. Yes, it says your metrics keep you prioritized to get the best orders but it doesn't state that acceptance rate alone has some kind of primary effect. I assume it's probably weighted across all the metrics and honestly, acceptance rate is probably the LEAST weighted. Also, if you're in an area that is low on spark drivers like I am, you don't have to cancel to get surge. I will just let it expire and it goes into surge after 1 or 2 FCFS rounds. It's a bit of a gamble, but I've gotten an extra 12 dollar surge just by refusing to accept it until it was worth my time. I think there's a ton of misinformation out there by people who don't really know any more than anyone else.
Yeah, my acceptance rate was 2% on Monday, because I got way more offers than I could take, and I still ended up with a 200 dollar day the next day. Back to back offers, more than I could accept. at one point it said I had 17 offers to accept. Was like that all afternoon. They are still sending me tons of offers and making solid money still.
You are stating misinformation yourself. I can tell you first hand, AR does matter. It probably depends on your market as far as how much. I am in a tourists town, we stay busy, but have a lot of drivers, and Door Dash folks are doing Walmart deliveries as well. I have right at 250 deliveries. My AR went down to 24%, my offers tanked big time. I saw orders I never have before ($8 for 5 miles, $9 for 15 miles, etc.). I got all crap offers for a week and decided that I would work for 3 days straight, take every single order offered no matter what, to get my AR back up. It went back up in a few days to upper 50s in the green, and my offers changed back to what they looked like before. That is all the proof I need. My other metrics were green the entire time. Again, it is probably market dependent and something that the algorithms pick up on.
@@jeffw1124 Might be market dependent, but in my experience, AR doesn't matter. As I said above. I was at 2% and still having 200 dollar days. We also have a bunch of DD people here, and quite a few Sparkers. My metrics have recovered since and I'm back up into the 70's on AR and don't really see any difference in the type or profit of the orders I'm getting. Maybe it helps that there's 13 stores in my zone to get orders from, and not enough drivers to be able to punish people by AR. So check yourself. I am not spreading misinformation, I'm spreading MY information for what I've seen, and that's directly at odds with what this dude said, and what you said. So whatever the reason is, I don't know, but my AR was 2% and still pulled a 1k week. So either you're lying or AR doesn't matter.
@@GTRNights Well, I won't check myself, but a generic statement that AR doesn't matter isn't true (you didn't necessarily say that I agree). There are other variables. I stated why it does in my experience. I only have 2 stores in my zone, so that may be the difference. I get it, we both have different experiences but the number of stores adds to the variables obviously. It's all good though. All we can do is relay our experiences.
