Weiser Handleset - Thumb thing won't retract latch! Can't open from outside! 

Parts are unavailable for internet sale as of Jan 2019. The few mechanisms we keep on hand are only for our local repairs.

Kim and Jason....You are fantastic! When my 18 year old Weiser handset mechanism decided it was tired and worn out, I ran across your video reference replacement on the mechanism. Being unable to find anyone that would provide a replacement mechanism for me locally, I contacted you. Within a couple of hours of our conversation I received notification of the part being shipped. I had the part in my hand within 1 1/2 days. Having initially watched your video prior to calling you, the replacement process took approximately 20 minutes from start to finish. I will definitely use SE Lock and Key in the future, and highly recommend you to anyone needing such services. All aspects of my customer experience were excellent, including courteous and knowledgeable answers to my initial questions....quick and efficient order process.....fast and efficient shipping/delivery, and helpful easy to understand how to videos. THANKS for a great customer experience! Dan from Kansas.....

I bought the Weiser kit. It works great. In fact the customer asked me to get an extra one for them as a spare. The tutorial was great. I had to file a bit off the lever like you said. The lock was on a 3' x 7' x 2" oak door. 20 years old.

I just received the Weiser kit from you guys. With the help of this video, it only took me about 15 minutes to install, and I have a working handleset. My wife loves this one, so we figured why buy a new one if this can be fixed. Thanks for the tutorial and the fast shipping to me in Connecticut. If I need any l lock parts in the future, I'll be sure to call you first.

You do great work bud! I am going to school to be a locksmith and your channel is a great way for me to get a look into the life of being a locksmith! Keep up the good work!

Thanks, an outstanding explanation and how to repair my Weiser thumb mechanism problem.

Acho sempre bom ver os videos desse canal,por mais que os padrões americanos de fechaduras sejam pouco comuns no brasil,consigo extrair otimas tecnicas de desmontagem e manutencão desses videos,ótimo trabalho👍

Where can I find that replacement part ?

Hello, Great video. I also need the mechanism for my grandfather's front door at his place. No one sells the replacement part for his door thumb latch mechanism. Locksmith told me I need to buy a new door set. No one sells the replacement part. Weiser brand. Please help.

Where do i find these replacement parts?

Great job bud, I will definitely keep you guys in mind if I need something.

Great work - could you figure out what's broken on the other?

Mine is exactly same as yours, it finally stopped working yesterday. now we can not open my front door from outside unfortunately. What's the part called and wonder if I could buy through amazon or somewhere I could find. It's the Weiser brand, same as yours.

Do you have the parts again for order? Does someone have the part number?

I would like some info on this mechanism and its price. Do you have a website I can visit for more details?

Where can i buy this mechanism??

I need one of these replacement mechanisms. Can you buy them anywhere? Is there a specific name and part number?

Great video. I have the exact same issue and by watching you I was able to pinpoint the problem. I have a broken gear on the inside mechanism. I flipped the gear and it broke again. The problem I’m having is that I cannot find the replacement mechanism or replacement gear for an Emtek Morgan. Any ideas?

What was the part name and number of the replacement mechanism for the weiser handleset?

You should show us how to open it up all the way to see what's inside/wrong :)

Do you have the parts again for order? Weiser no longer makes the handleset we have and would love to just replace the part and still use my unit

how do I get the handset off the door.? Then I have to replace the interior or is it fixable?

Cool video, my lock set is showing the same characteristics. I have the box and bill of sale and it states lifetime warranty so back to Home Depot I go, hopefully I can get a free replacement

Im up here in Canada, do you guys send stuff up here? That mechanism is exactly what I need.

Do you still carry this part or do yo know where I can get one? I have a Weiser handle set that just broke the same way. Thanks, Rich

But where do you get a new mechanism? How do I know which mechanism works for my door? That's critical info. Also mine turns easily enough, but doesn't spring back up.

Excellent video. Do you, by chance, Have any parts for a Dexter® thumb latch door handle? It's about 15-years-old, and the latch is SO hard to push that it acts like a second deadbolt lock!! Thanks. PS Is Dexter still in business?

please part number for this

The weiser set I bought had a mechanical and finish lifetime guarantee

Very helpful, unfortunately I cannot find the replacement mechanism anywhere. :(

Hey man I have a similar weiser handleset as the one you're working on in the video. In fact the new mechanism you installed on it is the current one on mine however it opens the latch but doesn't seem to have enough strength in the springs to return it. Could you ship that part to Canada or know of anywhere I could find it?

Thank’s

Where did you get the mechanism?

i need a replacement for my weisner door. do you have an phone number so it can order that part?

wow

if you can't make me a key for a Land Rover and program it and set it up where to work and cut a new key like it's been lost quit wasting my time