What One Five Guys Employee Wants Customers To Realize 

You guys have to address the underserving of fries, check the grams they promise to give you and weight them on a scale, you will be under served every time

GANG BANG

a cheeseburger/grilled onions,cheeseburger/lettuce tomato and mayo,large fry no salt and med. drink.

Food

Bacon, mushroom, Lettuce & Tomato cheeseburger. Fries at the nearest location are ALWAYS undercooked (never crunchy and always just soft/squishy), so I stick with the burger. Delish!

What costs me about $12 at most burger joints runs as high as $18 at 5 Guys, and I don't mind paying for the difference, it's always yummy.

It's my monthly treat usually sometimes longer I get double bacon cheeseburger extra patty reg fries and cake shake that come to about £21.00 😅

I agree, but it's WAY BETTER than regular fast food...

I agree. Good food. Not great. Definitely not worth the $$ where I'm at

Once or twice a year treat for me lol. This video actually reminded that I don't think i've been there yet this year. I might need to do that soon because a good fat burgie has been sounding very good recently.

People are ridiculous... I wonder if that same person went nutso on his mom when she forgot to cut the crusts off his sammiches

Kitchen work should be illegal

that shows thier immaturity and lack of self control dont take it personal just strive to not be that person

@@tophat2002 then how would people eat?

@@porschetech72901 rae good diet

We always toss whats left so better to give em to the very last customer. DONT BE EXPECTING THAT ALL THE TIME THO.

I work for Five Guys as a shift manager and we also will do that with the fries if you're the last few customers.

Good tip! Come at closing time!

Yep, happened to me, filled paper bag up to the top with fresh hot crispy fries had to dig through the french fries to get my burger at the bottom👍

Did you give the manager a BJ to show your appreciation?

yeah stupid people like me get drawn back for the mcrib or other goofy things then end up going back again 1 or 2 more times before quitting for a few years.

@@sandraday6955 so i'm not the only one. They lure you in with those tasty sounding new menu items and shiny advertisements too. I try to avoid fast food but sometimes I'm just too hungry to care lol.

5 Guys is good but nothing can beat a classic double cheeseburger from McDonald’s.

Yeah....but 5 guys is expensive....$20 for a burger ....fries and a drink.....its a ripoff .....🤣

@@jimd2101 Right. Hey, people will pay for convenience.

......I would HAVE never left.......good thing they don't care if you are an illiterate dunce.......

@@urbanurchin5930 Don't you have a concentration camp to tend to, Hitler?

@@urbanurchin5930 ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffzffffffffyuguuotuuufiî try tttttutttuttttututtutuuty

Oh Ty

@@urbanurchin5930 Sorry your mother hurt you. I hope therapy can help.

The quantities are not huge at all, UNLESS you order a lot more burgers and pay the high prices for each of them. lol Bye Bye 5 Guys.

@@billhill1943 guessing you never had it. mustve walked when you saw the price.

limpy fries.

@@musk-eteer9898 i was just there today and they were cooked perfectly

@@billhill1943 you must have a eating competitors appetite if you eat a burger and a small fry plus free peanuts and you are still hungry.

YES!

Agree 10000% I love Five Guys Burgers❤️🍔❤️🍔❤️🍔❤️

cancer.

@@brightonchou1393 🤣

@@brightonchou1393 More like your comment was trash

Burgers are often dripping with so much fat that the buns turn all mushy up to the point where you can drink the bun, that is not the sign of a good burger.

They sit in tubs in a warmer. Probably old horse meat.

Eat fruit

It started before covid. McDonalds anyway uses pre-cooked burgers and warm them in a steam tray.

well thats because they are all already cooked. supposedly wendys and burgerking don't but I dunno the only BK left in my area is bad and wendies I dunno it just never comes up when we want fast food though I know its not terrible compared to some XD lol

tf are your fast food restaurants located?

Probably not now, considering how bad the labor shortage is, the place I work at went from being squeaky clean at all times to being a hellhole just because we don't have enough staff to even attempt to clean. The moment we start, 5 cars come in before we even get the first tray back to dish.

Shocked that a place was clean and food fresh, that's basic 101 standards!

They're a freebie at the five guys I went to earlier today

They’re back around my way. Seen them back at 3 locations already.

You can still get them. They have them in the back, you just have to ask for them.

The 5Guys in my area had them last time I was there, a few weeks ago.

Still there

Yup!

Wendy's is better than 5 Guys but not by much.

Sometimes it happens but we also try to get it under 8 for secret shoppers :)

well if there are people ahead of you for sure if it was just you that's unusual unless someone needed a bathroom break or something lols

These videos are about as lazy as Looper and anything from buzzfeed.

@@FlyingTigersKMT it’s junk food for the brain

@@Joe93819 I'm stealing that

@@FlyingTigersKMT go ahead, I stole it from a RU-vidr

Some people don't have common knowledge or sense apparently lol

Yes!! Buffalo meat!

As documented by Idiocracy.

The seasoned ones are cajun fries you have to ask for it. They are rather mild but some people are so weak to heat that they would complain if it was the norm. I can't imagine the normal ones being anywhere near as good so I recommend always going with the cajun seasoning.

They damn sure don’t put any on the burgers.

@@bayoufretless you can ask for cajun seasoning on the burger patties, I’ve done it a bunch of times.

@@tittumsmcsprinkles9020 u ain't lying bro

You can order with no salt also. The wife needs to watch her salt intake but loves Five Guys.

Which Fatburger? I worked at the one on 30th & Figueroa in LA. We always took care of customers. Refund if problem. However that was almost 20 years ago. I loved it; if I had the money would have brought a franchise. My favorite thing was chili cheese fat fries and grilled chicken burgers. Burgers were good too but In and Out beat us consistently.

That's the thing too, these former workers comment as if all employees are saints but in reality they can have that same level of fuckery going on too

If you leave a bad review on Google or Yelp, corporate might take notes/notice and do something (hopefully). I always leave restaurants reviews and the managers or owners will actually try to talkback or make excuses.

@@berry186 Most don't respond at all. Five Guys never replied.

20 bucks? Outrageous! I will avoid Five Guys.

I’ve been to about five different locations and have never had a bad experience.

Yes, definitely overpriced for mediocre food.

I've never worked in food service, and wouldn't want to. I don't have the temperament to deal with asshat customers. It isn't hard to be polite and respectful to the workers. Besides that it's stupid to piss off the people who can piss in your food.

You are 100%. That's why no matter any situation, I never take it out on an employee. It's not their fault, they just work there

What annoys me is when they rattle off a large complex order fast, get annoyed when the cashier is slow to punch it in, and then make a scene when there is a mistake....

@@dragonchr15 When I worked in the food service this would annoy me, but also make me feel terrible even though I knew it wasn't entirely my fault. Now that I have the background of being in food service I try to take a calm approach to situations where they screwed up. I don't know what they're going through and there were those times where I was having a bad day at work. Some customers would make my day better while others made it worse.

While I don’t think people should not abuse cashiers it’s a shame they don’t even know how to calculate change.

I think the surprise is that they do it at the restaurant. They even got signs up saying where the potatoes come from. Around here, it's always Idaho.

its pretty intuitive actually. last week i made fries out of fresh potatoes for the first time and did the same shit without even knowing its a thing

that is not surprising cause if you read an actual Bag of Frozen fried Foods they do the same things!

You know your stuff!

my mom loved five guys i want to go their myself because they have burgers there id love to try

Write to the company and ask for them to put a franchise near you, I always say, it never hurts to try, and you are doing nothing but complimenting them for it. You wouldn't believe some of the results I've gotten by writing to different companies. When you have nothing but positive things to say, they really want to hear it.

@@Theyralltakenfu my mom loved five guys did you know barak obama also loves five guys as well its true he does im not joking either

@@DarthVaderReturns1 That's cool to know, I always thought Obama was rather down to Earth, so, that doesn't surprise me. Why do you say that your Mom used to love Five Guys, does she not care for it any more?

@@Theyralltakenfu my mom loved five guys when she was alive i was picky with food now im not my mom passed away in jan of 2014

I have NOT been to the Five Guys nearest to me yet - I want to solve that in February.

what city are you in? In Atlanta, 3 burgers and 3 large fries and 3 drinks is about 60 plus tax. You must be in Alaska(?)

Mmmm ... elk burger ... it dont get any better than that ...

@@monkeyb1820 Hawaii it would've been $90-100 but even 60 is to much for a 3burgers 3 fries n 3 drinks come on its not brain surgery to flip burgers n drop fries

@@robertthegrowguy7115 oh, I agree. We have some local place where a good burger with a bunch of toppings was under 5. Maybe with inflation it's now just above 5, but overall a lot less expensive than 5 guys. So many places are just big ripoffs now...

@@monkeyb1820 I don't care what kind of inflation is going on 25 bucks for a burger n fries is just insane cost, personally I rather cook a meal at home as it's far healthier to cook at home but I also lost 80 pounds eating regular home cooked meals n cutting out fast food during the pandemic I now weigh in at 180 pounds at 6ft1inch and my doctor says my diabetes is gone and my bmi is 12%

Exactly 👍

i tried and failed miserably.i think ill leave it 2 the experts thank u.

Not true. The proprietary meat and taste of the seasoned grill mean that yours at home will NOT taste the same.

Doesn’t this apply to every single food you can buy from restaurant? Sometimes you just want to pay for someone else to prepare the damn burger

On the BBQ grill as well...

sounds like u accidently ate a mickey dees cheeseburger.

What a burger is good but it’s not even close to five guys or in and out in terms of quality

It’s also inconsistent as hell. Sometimes it’s good sometimes it’s trash.

@@DoctorSess in n out ass bruh, mid ass burgers and bad fries.

@@ozzy7609 your statement is demonstrably false. In and out is better than what a burger in almost every single way. The only thing what a burger has is variety which in my opinion isn’t as important as consistency. What a burger is good when it’s on point but half the time they serve up sad, soggy trash. Both are over hyped because of people’s regional bias but In and Out is a whole tier above What a Burger.

@@DoctorSess it’s not, and I’ve never had wb, but I bet it’s also mids. in n out was only cool during middle school, it’s the definition of mediocre, even for fast food lol.

McDonald's

@@nsbioy Heck yeah, that's why McDonalds is way more successful and has way more stores, because it's actually affordable for the average person.

@@eagle25311 McDonald's can do it because of its large scale and lowering quality as much as it can get away with with access to some of the best lawyers. Pink slime, I suspect, was just scratching the surface. Fortunately, the market can support different kinds of companies including those that maintain quality that, unfortunately, costs money.

Most people in the kitchen usually don't wear gloves .

It's $60 for two cheeseburgers with fries and milkshakes where I live.

@@miker4147 wow.......ok.....you can count me out. 🤣🤣🤣

no its just realistuic when its quality. the low prices at other chains is worrying. a 6 piece "chicken" mcnugget at mcdonalds is 3.99. a few cents a nugget

I worked at pizza hut in 2006 and our dough was premade with the rope of cheese already formed inside the crust.

not really surprised the only real thing they could do is bad hygiene lol

How do you become a mystery shopper? I've always been curious about doing that.

i go once every 2 weeks lol would love to go everyday but idk if it would be as special at that point

Ok. I go there occasionally. The place still gets enough business to stay afloat.

They aint that good. or good at all.

Well, Delaware can afford astronomically overpriced mediocre burger joints like 5 Guys.

It costs me $16.1 for a burger, fries and a drink. 🤷‍♂️

All food is expensive now. How much will you pay for the same elsewhere?

@@nsbioy No, all food is not expensive. A full burger meal can be had for about 12 bucks at a good burger place. And much cheaper if you just make it yourself.

@@Icewind007 Please feel free to name that good burger place. Even Mcdonalds is nearly $10 for a meal these days.

Damn, there's a local burger joint where it's 4 burgers, 4 fries, and 4 drinks for $24. There's plenty of these around where I live, and the burgers and fries aren't even bad at all.

Damn daniel ar ar ar ar

Five guys fries cannot get as crispy as you want them, they are thickly cut from fresh potatoes, blanched (pre cooked once in a separate fryer) then cooked. The training states that they should be crisp on the outside with a mash potato texture on the inside when fully cooked. Not everybody's preference, I am aware. But if we were to make them crispy, they would actually be overdone, and in most cases, actually burnt.

@@HitaxasTV i used to work there. its a skill learned over time it took me a month to learn how to get them crispy every time. you gotta keep your eye on them blanche them a little more than they tell you wait til you start seeing brown and dont forget to shake the grease out of the basket really well. and dont close the bag lol

Their is something not quite right about those McDonald's fries. Potatoes are not that yellow after cooked.

Don't even try to act like making burgers is difficult. That's why they get paid like crap because it's not that hard.

Try doing it fast bro and a lot you will find it hard no matter what especially if your on a timer lol

This could all be avoided if big and or complicated orders were banned in drive-thrus. There is nothing worse than having an SUV full of people in front of you, or somebody ordering for their whole crew.

I have found that it tends to go quicker to go inside to order.

@@Anglovox You shouldn't have to go inside to order, if fat stupid people would get out of their cars to order for their families. Unfortunately, we all have to suffer because of big orders.

Did you go during the night time, because it seems to be a common issue with MacDonalds and Jack In The Box where they take 30 minutes just to finish 1 order in the Drive Thru

@@candysell Even the car behind you can slow you down, believe it or not. Sometimes they are catering to the person who got there after you, when the fries aren't ready for example. It's not always, "first come, first serve". This is why I rarely go to fast food places, and if I do, when it isn't busy, like not during the lunch or dinner rush.

i think i would take that $32 and go to the store and make myself a 10lb burger.🍔

Well you can thank Joe Biden for that price increase!

@@MichaelRei99 thats a fact! also tamales were always $5 a dozen before, now $12 a dozen. the gov knows how to take your wealth when they want it.

What a joke lmfao

I thought I was the only one who did that!

LOL. Try their Kaiser rolls man.

The cooks need to be more careful with their touch by using the palm of their hand instead of fingertips that leave indents or smashed bread. This can sometimes be seen from any other places that serve sandwiches.

The employees are supposed to be trained to lightly press the buns down onto the bun grill in order to get an even toasting on the bun. Not everybody seems to get it correctly, even at the location I work at. However, that's not the reason for a soggy or heavy sandwich overall. The reasoning behind that is typically because people order *too* many toppings. One of the best ways to avoid this issue is to simply not add either of the grilled onions or mushrooms to your sandwich, those always lead to a soggy bun simply because they are the first items added to the bottom bun, and they are stored in a way where they retain a lot of moisture.

@@HitaxasTV Indeed, and I noticed the other problem is, they wrap it too tightly in wrap and it steams itself into one soggy mass. A double quarter pounder at McDonald's isn't treated this bad. In fact, they use a box and my bun is always in perfect condition. Same with other chains. I really wanted to love Five Guys, because the meat is great...

Thanks you

I've never been satisfied with a burger from Five Guys. I don't eat there anymore. My LEAST favorite place to get a burger. Gimme any fast food burger over Five Guys.

Their burgers are only well done. I've never had a good one.

@@hxhdfjifzirstc894 you clearly went to a bad one or you have the taste buds of an infant!

@@KevinHoekman depends on the location. A lot of the people cooking burgers mess them up by smashing them twice. Dried them right out!

@@MichaelRei99 Yes!

not everything. the "free" peanuts were stale.

Everything you is fresh....bs...pure and simple....rotting potatoes in sacks on pallets in the dining area are NOT FRESH YOU MORON.

@@aday1637 wut?

@@nsbioy lol this guy was really hurt by some rotting potatoes. i guess hes inspected the potatoes at every location

bruh ikr that shit used to hurt like hell. and id get soaked while washing them

I understand the burger price, but the fries price is too high.

@@fatmayo2293 oh yeah, almost $5 for fries.

.....it must really suck to be poor......

@@urbanurchin5930 dumbass I probably made more money then you did

In N Out is the GOAT, but this place will have to do in the Northeast

Value? I wouldn't call that value when a meal costs around $18

Went to 5 guys first time the foods not worth what their charging I'll stick with the other burger chains thank you. $11. For a bacon burger that's average size not worth it. The fries and drink another $10.

@@markdibble7220 EXACTLY! Iv'e been twice now, both times spending $18 for a double cheeseburger with bacon, fries, and a drink. Both visits the burgers were extremely bland, no seasoning on them at all. never again. I wouldn't have a big problem about the lack of taste if it didn't cost so much. At first I thought it just might be a problem at the location that i went to, but after looking on the internet iv'e seen too many others make the same complaint. I'll just stick to my go-to burger restaurants Steak N Shake and Freddy's where you can get a quality burger for much cheaper than what Five Guys cost.

I've had them once. I was not impressed. Not that bad, just not that great. Maybe I'll save up one day and try the seasoning on the patty and fries. 😐

@Q S Your taste buds are fried and you think anything not covered in salt and msg is unseasoned. Beef tastes great on its own you dont need seasonings.

@@Luckingsworth yes beef actually can taste great on it's own if it actually has a good beef flavor to it. the 2 times that i have tried 5 guys the meet was flavorless, the only thing i could taste was the toppings and the condiments. now this wouldn't have bothered me as much if 5 guys wasn't so overpriced, I believe in getting a good bang for my buck, so if I am paying over $18 for a burger, fries, & drink i expect it to be great. I have actually had burgers from McDonalds, BK, and Wendy's that had less quality beef, but tasted better than 5 guys because those burgers actually had some flavor to their beef, and I hate those 3 restaurants. And nothing is wrong or off with my taste buds, I don't need salt on my food to eat it, I just love for my burgers to actually have flavor to it. A Steak N Shake burger has great flavor to it with no seasoning added at a way cheaper price that 5 guys. You should try one and compare the difference for yourself. Like I mentioned before there many others complaining online and posting bad reviews on how bland 5 guys burgers are, maybe you you love to eat flavorless burgers, but I and many others don't, especially when you are paying 5 guys prices. But to each their own.

Pfffft. Even Carl's Jr makes better burgers than In n Out.

Probably just a location issue, you also can’t leave the fries out for longer than like 20 minutes or more,

Yeah, when I went it was like 14.80 for a “Little Cheeseburger and Small Fries”. I can go to Crave Burger and get a bigger , better quality burger for the same price

.....I'm sure they are going to be just fine without your business.......it must suck to be poor......

@@urbanurchin5930 wow dude, harsh to say something about a person's economical situation. Is he not entitled to his opinion of his experiences without your brutal comment ?

Yeah. Insane. I wish they were still $5.95 for each.

It is expensive but it is good

Wow! 17 bucks? Is it really good?

Forgo the fries and get a chocolate shake they are so good

No one gets sick from a medium or medium will burger dude

I thought Singapore was a foodie paradise

Same. The service is brisk, and the food quality is tops. Well worth the price.

Inflation is at a 31 year high thanks to the current administration in the US. Aka the central bankers.

well, 3lbs of thick sliced hickory smoked bacon has gone from $16.95 last May 2021 to $24.95 in Nov 2021. Let's go Brandon, build back better, indeed

@@TheShootist And it was increasing last year as well. I'm sure you'll blame biden for that too.

.....it sure must suck to be poor......

@@urbanurchin5930 wait, so if someone mentions price increases or inflation, they’re “poor.” Ok, Sir or Mam.