I've had a dozen+ comments about the tech manual. If you want to buy one + all the other documentation, here's a store that has this one available and many others - its who I used specifically in this video: appliancetechmanuals.com?aff=BensAppliances
Appliance manufacturers put those fancy-looking features on new appliances that are confusing customers and making more troubles in future. I always think that putting an ice maker in a freezer is a silly idea, let alone Samsung putting an ice maker in their Fresh Food section. Manufacturers should pay for their silly designs that cause issues on customers' appliance.
BAD FRIG! The fan blowing air from freezer to frig. Touches the internal flashing making this the LOUDEST FRIG I EVER HEARD. 3 Tech's would/could not fix it. I fixed it my self using a "Rubber 0-Ring" to offset the motor fan. Good video!
I have had 2 models of this fridge, an old one that was very quiet because the fan has a rubber o-ring. The new one is so loud I can hear it from the second floor of my apartment. I will try to put the rubber o-ring in the new one and see what happens.
Ben, thank you very much for presenting this video! It is the only video that I can find that shows the exact same controller panel that my (WRS555SIHZ06) Whirlpool uses. I went searching for a video that describes troubleshooting and repair of the dreaded cold freezer/warm refrigerator issue - and all the other videos show completely different components/technology in the thermister, defrost heater, and... there is evidently not a replaceable defrost timer device, but rather is handled by the ($300+ !) controller board. I'll run the diagnostic test you describe in this video, and try to force the defrost heater on, but if it doesn't work, do you outline further troubleshooting and repair for this style of components, in another video? Thanks again! Really appreciate that you took the time to present this info!
I live in central PA and my ice maker quit working, it was under warranty but since I bought it at Lowes no service tech around here would look at it. After 6 months of Whirlpool trying to find someone they sent me an email saying to find someone myself and send the bill to them. That was last December. My previous fridge was a really nice $3000 LG Kenmore unit, where they had bad compressors. I paid the Sears service tech to look at it and he verified the compressor was one of LGs junk units. The compressor was under warranty so I asked him If I should fix it and he said If it was his fridge he would not because the compressor part that goes bad disintegrates and gets all through the closed system and I could have problems later. So I junked it and bought the Whirlpool unit and I don't have ice. I'm so pissed I haven't wanted to troubleshoot using Bens's video yet, I just bring ice from the fridge downstairs and dump it into the Whirlpool upstairs. I guess I will try soon to see what's wrong with the ice maker. They have been making ice makers in fridges for over 50 years, why can't they make a model that works?🤬🤬🤬🤬
this a life saving video, thank you for your help, I was asked to change the control panel, I followed these steps and so fare it is working as day one. mine is only 3 years old exact same model. start to make ice around the freezer and eventually stopped cooling. the technician suggested to change the control panel or the compressors. I followed the instructions on this video and to my surprise it worked perfectly. it has been few days and no signs of freezing. thank YOUUUUUUU
This model is a nightmare and needs to be recalled. Whirpool has had to pay millions in past class action lawsuits for similar issues and I think it time owners of this unit get one going. Based on the views on this video there is at least 126,000 of us!
This fridge is just bad. Bought this fridge brand new and the Ice it makes is too big for the chute on the door so it constantly gets backed up and needs cleared. The chute flapper also gets stuck open because of this. The size of the water/ice dispenser is too small for even our smallest cups. I definitely regret buying this fridge.
Very helpful found my evaporator thermistor was open bad connector and it was solid ice with inside fridge at 60F. Fixed that code and just started it back up will see if it's good now. How do you exit the test mode without unplugging the fridge? I want to check the sensor periodically for a few weeks and it would be best to just exit and not have to stretch behind the fridge to reach the plug. Few hours later edited fridge at 37F. This video helped me get it fixed thanks.
Thank you for this video. Whirlpool never plugged in my heater element fully from the factory...it was shorting out. Such a easy fix. Terrible quality control.
Great video, do you have to go through all of the diagnostic steps prior to the ice maker diagnostic? Or can you run that one independently? Thank you!
Thank you for the video, I was able to follow your steps, but my fridge is still messed up lol. Think its’ the compressor keeps coming on and off and not freezing anything hopefully i can get a warranty replacement.
Thank you for the helpful video. Especially the demo mode it is odd the manual doesn’t have any mention of that. I just had the fridge delivered five days ago and after waiting over 24 hours realized it’s not cooling at all. So I have been trying to trouble shoot it according to the manual with no luck so far. I was hoping demo mode was the issue but thanks to your video that’s one more thing I can rule out.
Thank you so much. This quickly helped to diagnose an electric issue where the defrost sensor was shorted on the condenser (which became obvious once I defrosted the whole thing). But your video also confirmed that was the reason the defroster wasn't coming on and helped confirm that the short was no longer detected once I relocated the wiring harness.
@@marcosamaral8239 No. I'm guessing that the contacts that were shorted didn't have the full 110V across it. When I touched the fins of the condenser, I did get a shock was it certainly wasn't a shock from the full line. That was when I took a step back, unplugged it from the wall and let it defrost enough for me to see where the connectors were not fully seated in the plastic connector housing.
On my model "WRS321SDHZ08", the button "Refrigerator Temp" cannot toggle the defrost test ON/OFF. Tried with other tests like defrost sensor test, doesn't work as well.
Hi Ben. Thank you for your awesome videos! 👍🏼 I am not sure if ever made video where you actually test ice maker. Ran into situation where ice maker does not want to go to test cycle in diagnostic. Should I press any buttons or it’s supposed to go on test cycle right away when test 29 is selected? Thank you.
Bens Appliance - Thanks! I get no action at all on the force defrosts. Freezer is freezing up. Freezer thermistor is good, defrost element has continuity so not outright broke. Suggestions?
@@ankd18on step 5 if you see LED 789 on when you run it that means your thermistor is good. I have the same exact issue james. Thermistor passes but when i run the test on the heating element it doesn’t warm even after letting the test run for 5-10 min. Not sure if you ever resolved this. Im on the borderline of just buying a new fridge.
Sorry I gave you the wrong model number for my whirlpool refrigerator.the right number is WRS311SDHM02 how do I reset and reprogram my refrigerator is not cooling at all. Everything comes on but doesn't cool ASAP I thank you God bless you
I have this identical fridge and the ice maker will just quit. If I go in and reset it sometimes it will start making ice and sometimes it won’t. It’s only a year old. Any idea? Thanks. Great video
No idea. It’s so stupid. It’s funny because i literally just reset mine an hour ago . lol it won’t stay on. I have to reset it every week. I’m having to hit it harder and harder to get it to reset so it’s not going to last long. Watch the video. It will show you how to reset it. You have to keep doing it tho. It won’t just continuously drop ice. Piece of crap.
Thank you for taking the time to make this video! We have just powered on the fridge, but can't pull down the plastic icemaker arm. It seems to be in it's up position. Typical ice makers have the wire loop, and I am not familiar with this plastic arm (on this model). Is it possibly a micro switch and the arm only moves a centimeter or two to activate shutoff when full of ice?
Hi, first thanks for this video. I performed the diagnostic procedure for the Defrost, and I checked the following: - The Defrost Heater is measuring 24.7 Ohms - Voltage in AC is not changing from 6VAC - I don't see any defrost thermostat there. - Model is WRS325SDHZ05 What should I check next?
I wish to help when you people created these videos. You would do it on specific models cause my model doesn't have anything that you're talking about.
I’ve had absolutely no problems with this refrigerator. I’ve had it now for two years and it works beautifully. My friend bought one right after I purchased mine and his works beautifully as well so I don’t know what the issues are?
Defroster not working and freezes over. Freezer is below freezing but fridge is 60°F. Second time this has happened. Last time we lost a bunch of food and had to throw everything out. Unplug the fridge and let it drain, plugged back in and worked. Having little digital thermometers in the fridge and freeze has helped get ahead of the problem. Not a fan of the fridge
@@mikeflanary642 I have the same issue and I do the same thing. Once the thermometer stays above 40 degrees on the refrigerator side, I empty it into my old fridge and unplug it. Repeat every couple of weeks. It's a horrible fridge.
If the water and ice dispenser are inop I have figured it out....The water filter door ends up flexing over time, and has insufficient tension. Basically causing the fridge to think the filter is removed. If you take the bottom grille off the fridge, to allow access to the filter housing, you can then pinch the door tighter to the filter housing (pushing the filter in more) and the water will dispense.
Well your video had been helpful in finishing the broken wire. We fixed the wire and then showed error code 22. Unplugged and replugged in after a minute and it is still showing 22. Any suggestions?
Incredibly helpful video, literally the only place I've found with the information I needed. Thank you! 2:50 For the FC Sensor and RC Sensor checks, is there anywhere that outputs the numerical temperature of the refrigerator and freezer?
Wonderful video thanks for the info. I just bought this refrigerator. How long does it take to start making ice? Do I have to do anything to start? It’s been almost 7hrs … it still doesn’t fill the water in ice maker… thanks in advance
I have a whirlpool refrigerator freezer side by side WS311SDHM02 both side are hot I have power supply cuz my light bulbs come on my ice maker works my water works. Where is the defrost timer at I can't locate it? If you can answer ASAP please I thank you so much. May God bless you and your.
Hello could you tell me how to reset diagnose my Whirlpool side by side refrigerator WR311SDHM02 it has an ice maker the ice maker seems to want to work my lights are on . Please respond ASAP. Thank you so much
Hi the video was really informative However I can’t understand how to get the fridge out of Demo mode. 😢 do you have another video that shows that exactly?
Our 6.5 month old Frigidaire stopped working. The first one we got home and the doors were bent so it wouldn’t cool. This is the second one (replaced the same day). And now here I am trying to figure out why fans and compressor isn’t running. Good thing I have a dual BBQ temp probe to also help. Should have purchased extra warranty 🙄
Left our very old Inglis appliances at our other house. 26yrs old and no issues. Moved to another house and the Whirlpool fridge is not even two years old and we find our selves transferring frozen goods to our freezer and fridge items to the beer fridge because it's barely cold. Piece of junk. Far from the city and repair person. Next fridge will be an old used one. Older the better.
Hi Ben, I wrote you last year with a ice maker question on a brand new side by side WRS321SDHV08 ,now Bad news.... 3 weeks ago the defrost thermostat and heater failed. I've been living out of a cooler because the 3rd party co. that Lowes uses didnt stock the parts. Today the tech repaired it. I'm VERY upset that this $1600 unit broke down after just 53 weeks. So now I cant help notice that it runs constantly (repaired 12 hrs ago) but only shuts down about every 1/2 hr for 2 mins and starts up again. I have controls at 2 bars. Freezer is now at 8 and fridge is 38. Nobody can tell me what approx temps the bars represent. Can you advise on the bar temps and the current shut down cycle? Thanks Tom
Hi Ben I have the exact refrigerator that you're demonstrating the diagnostic mode. my problem is it won't go into defrost mode automatically. In the diagnostics mode I was able to force it to go and it worked just fine can you tell me what you think is wrong that causeing my unit to freeze up
I got my fridge to get to the defrost mode but how do I know if it is actually doing anything? Do I have to hit the last button to turn it on or is it on by default. And if I do need to push the last button how will I know it is on? Thanks
just watched this video soo helpful. but i have an icemaker that stopped working I did the quick reset but nothing . this happened before and the repairman came - was testing connections - and then the plastic arm started moving again Any ideas?? Thanks
Here is a cool thing if you bought this new. Take off the bottom grill. Inside they have taped in a folded up spec sheet for the service tech showing all these test codes for the service tech. Great to have if you are a DIY'er like all of us.
Does anyone know why my Fridge WRS321 SDHZ cannot keep my salads, bread, anything perishable from becoming wet, soggy or moldy. It happens within 2 days. Even started buying sealed bags of salad stuff and it still gathers moisture within the bag. I leave air conditioning on in the house far longer just to see if it works better. Temps are between 35F-42F mostly. Never freezes. I have fridge thermometer. (calibrated). My 2005 GE never had this issue at all. What can it be?
**CORRECTION** Water/Ice INOP After further diagnosis with circuit/system verification. The initial lack of tension from the filter door that I stated previously was not the cause of my fridge water/ice dispenser being inoperative. What I found was the water filter housing, is the root cause of failure. The water filter housing is a two piece component, which after repeated filter replacements cause them both to become loose. So I removed the water filter housing, separated the cylinder portion (dark grey) and the valve portion (white) (I ended up breaking a piece of the cylinder trying to separated the two). Scuffed/etched the two pieces and applied JB Weld to both pieces and reinstalled together. Let it cure for 72hrs, and reinstalled the filter housing to the fridge. Both Water and Ice Dispenser work good as new, which beats paying $160 for a new filter housing.
This ice maker is horrible. You can turn off ice machine for like 5 mins, turn back on, that should reset itself. Otherwise, turn ice maker off, take a pencil and press the reset button (hold for 5 seconds) and release. The handle should lower and tray resets and draws water. Good luck. This is almost a monthly ritual for me!
I have this in a rental, the reset does exactly what it’s supposed to do except fill the tray with water. It’s trying to but doesn’t. Frozen water lines possibly blocking it???
I have the same panel, but my ice is not dispensing. Ice maker is working, but auger motor is not turning on when paddle is pushed. Is there a step that will help me diagnosis the problem?
Had mine 4 years just suddenly stoped freezing last week had to tose a ton of food not sure what to do cleaned the coils both fans seem to turn on. I always had ice maker problems every 2 months had to put hair dryer on ice maker to unfreeze components
I have the same fridge, no lights come up on my panel iv unplug the fridge (unplugged for 10mins). No water or ice come through but it's still making ice. How do I fix
Hey Ben my parents recently bought a Whirlpool 20.6 cu. ft. White Side-by-Side Model Number: WRS571CIHW and there having issues with things freezing in the back of the fridge. They've adjusted the temp of the fridge and that seems to help. Just wondering why a new fridge would be doing this. Got any tips or ideas? Thank you. Great vid!
Mine did that as well I went one notch below the middle setting, and everything seems fine try not to block the vent on the top shelf at the very back left-hand side. I have had no issues since.
Help ice maker not working. Can’t get a reading in ice harvest test shows no lights stating it’s waiting for a reading. Wires at the freezer bottom door are not torn. Replace IM, Water valve, and main board.
Thank you for this video. Could you share the sheet of codes that you are using in the video? Also, how to determine from this test whether there is issue with compressor or anything else such as Thermistor, Harness etc?
I bought one of these refrigerators, and it froze up solid in about 6-9 days. Whirlpool sent out a tech, and he replaced the defrost sensor. It froze up again in about the same amount of time. He then replace the control board, and I am already seeing a lot of ice building up in the return like its going to freeze up again. Do you have any other ideas?
I have this fridge and am having issues with it not defrosting. I tested the heater and it shows 32 ohms which is good. I go into diagnostic mode and go to the turn on defrost and the heater doesn't appear to be turning on. Should it get hot(like cherry red)? Do you think the circuit board is defective? Thx for any help!!
I have a side-by-side Kenmore with the ice maker and water. So the temperature setting is lines not numbers so do the freezer need to be on just one line I just moved in an apartment and I think it's up to high because it's frost forming inside the freezer , and it wasn't like that when I came in so I might have pushed it up too high but the lines was on number four? And what lines should the refrigerator be on 2-3
Hi. I got to step 29 and wasn't sure what to do so I waited a while and then proceeded. Like you said, fridge started leaking water so I had to shut down water supply. I'm not sure what I was supposed to do when I got to that step. I waited 5 minutes or so before proceeding, but that obviously failed. Any suggestions? Thanks
I just bought this fridge and it has lots of water. But makes ice so slow! It’s been a week and the bin is only half full. Is there a way to make ice fast?
Is it possible that I have turned off the ice maker water fill by pressing codes ? Two repair companies cannot get my ice maker to fill with water even after installing a new unit.
Hi Ben, I had a WRS321SDHB delivered in Dec. I've been watching the temps of both sides. I'm concerned with the freezer side. I noticed how rock hard the Ice Cream was. At 1 bar (lowest setting) the reading is approx -4 . I cant imagine what 5 bars would do. I haven't tried it. Would you call for service and have it looked at? Thanks
Hi Ben, I have the same unit. question: The ice maker doesn't have an on/off control arm. How does it detect ice level and then automatically shut off?
First thanks for the video. I have the same refrigerator completely new . I just install the Ice maker kit the water is running but the ice maker not work. The water not running to the ice bin I check the switch and is on. I just install the ice maker like 2 hours ago . Please can someone help me . Thanks
