Car Dealers HATE when Buyers Know These Top 5 Things | Live Call-Ins 

First, I want to say, thank you for making these videos. I've watched MANY of yours and enjoy the knowledge you both bring to the table. Second, I'm in the process of my lease buyout for a 2018 Toyota Highlander Limited. Got financing through a credit union (3% vs. the dealer's 6%.) My question today relates to your comment about F&I products and the dealership's "charges": 1. VIN etching: I called the salesguy at the dealership and told him that we don't want the VIN etching he included on my quote sheet (which he had listed for $200 when you said it cost a dealership $7.00!!!!!!) At first he said, "I don't know why that was on the quote sheet we don't do VIN etching on lease buyout vehicles," then after further discussion (in trying to get him to reduce the used car warranty cost, he told me that VIN etching will appear on my Purchase Order as it has to in the state of Connecticut (as the dealership needs it on there, but they won't charge me for it, but the item will appear on the order.) This sounds TOTALLY SHADY to me, especially when I told him the $200 VIN etching cost was added into his quote sheet!!! 2. Used Car Warranty: The dealership wanted to charge me $2,620 for a 5 yr./60,000 mile Toyota Platinum Bumper-to-Bumper warranty with $0 deductible should I need to use the warranty. When I used your logic about the dealer's seller price and said $2620 is an outrageous markup and I wanted to split the difference (between $2620 and $1500 and I said I wanted it for $2000. He gave me a hard time but went to F&I and came back to me with only a $125 price reduction down to $2495. Then he tried to quote me a different Used Car Warranty with a deductible for $2350 - not much difference - ON PURPOSE. I have been very nice but have used all the words in your video, but I can't get this guy to budge more and need some guidance on what to say back to him. 3. Conveyance Fee: Back in 2018, I paid $399.00 for it when I leased the car. Here in 2022, the same dealership wants to charge me $599.00 ($200 more). I told the Salesguy I wanted to pay the same $399 so I asked him to please ask the Finance Mgr. He wouldn't even do that for me. He gave me some BS that it's the standard price now and he wouldn't ask. 4. Filling out a new Credit Application when we have already secured financing through a credit union: Is it required for someone to fill out another Credit Application for the dealership when we got financing through a credit union and all we need to do is bring them a check? He came back to me saying this was a law that they do it. I will take that if that's true, but based on this guy's responses so far, I feel like he's trying to take me for a ride. If either of you (or anyone else) has any advice as what to say to the Salesguy about these items, please write back. I'm going to be doing this deal on/before May 11, 2022. This seems like this dealership would be a good candidate for your YAA website, right? Thank you both so very much!

I love all of this information. I also love when you guys role-play because that's where I fall down. Great job!

Just found you guys tonight you’ve helped me entertained me and seeing the relationship you two have it’s pretty rare God bless you guys

TYVM for all your vids PLEASE stay safe and healthy.

You guys are very helpful! I can't thank you enough for putting this info out there for people like me so we can make informed buying decisions.

I support the “FU in FUN!” Your dad is a godsend off information that is willing to reveal the behind the curtain workings of the car dealership industry. By doing so he will inform potentially million of ordinary consumers! Thank you for empowering so many of us in this topic.

I am a retired police officer. We laugh so much over window etch. I never seen and have never heard of window etch having anything to do with a vehicle recovery. I told a sales manager that one time and he actually got mad. He said the “data” proves that it is very valuable. Once he got mad, he got going on the companies right to make all the money they could off of add-ons. He got pretty pissed about his right to make a profit on anything that he could. Then I got mad and we started going back and forth. Next thing I knew, another salesman had called the owner at home because of how the guy acted. The owner apologized to me. When I went back to the dealership a few months later, the sales manager had been promoted to General Manager of the branch where I bought from. Wow.

My son just bought a new Mazda a couple of days ago. He did get a +or- $300 discount from his Costco membership. He also got the tire and wheel warranty at 1/2 price because of the membership.

So much good honest information from these guys. I was once a car salesman but quick after 3 months in when I realized that all they wanted me to do is lied and scammed people. Definitely not going to make my living being a scumbag like most car salesman.

You should keep putting out more information on everything!! The news used to be where we got legitimate information now every news station has a biased one way or another we just want the cold hard facts. You are sitting on a treasure trove not just for car and credits unions, but on all information. Keep up the great work!!

I had my CR-V almost paid off from a 66 mo. loan when I was hit by a careless, dishonest driver. She hit my car so hard, her bumper fell off-then she kept going. (The bumper did have her plate still attached.) I’ve been trying to find an Acura to replace it. So I have watched so many of these wonderful instructionals that I feel I can understand what I spent. * I’m still cringing. Won’t happen again thanks to y’all! Thank you for helping to even the playing field!

I had window etching done for free from a police officer at a Target parking lot. They approached me and I said why not. Don’t pay for that useless feature!

I love you guys !!! I'm going to the gmc dealership soon and I'm taking all the tools u guys taught me !!!!

Next time I buy a car, I feel so much more confident I will get a fair deal utilizing these tools you are making available to us consumers.. Now... how about a video or two regarding leasing and leasing vs buying.. Would love to hear your opinions on this. AND thanks again for arming us consumers with the tools to help level the playing field.

I just went to napleton in Illinois yesterday. Thanks for letting me know about the lawsuit. They quoted the car I wanted as a percentage over MSRP. Dealer wouldn’t give the percentage amount but needless to say- I won’t be back. I guess some things never change.

You guys are very informative. The best.

Love the honesty of this show. Salespeople should believe enough in the product to be truthful; it doesn’t mean that they give up their right to negotiate and/or sell at the price buyer/seller are comfortable with.

I asked a salesman once why anyone would use window to identify vehicles when the vin number was in several places! Of course, I guess if your window is stolen that might work😂

I remember 4 years ago when I was window shopping for a truck, just to see what prices were, that a dealership in Norman, Oklahoma was giving a rebate that brought the price of the truck down somewhere around 25K. they were asking 75K and they came down to 55K with all these rebate prices etc, so there's a lot being made off of some of these vehicles unless I'm just not understanding how they can come down so much off the sticker price on the truck?

Ray and Zach, I love to watch you two and thanks for all the info you teach us. Can you hit on used cars? New are way out of line and I'm looking at used but I fine dealers a little crazy here also.

Great job on educating the people. Please keep doing what you are doing. I myself are in the market to buy a Toyota Tacoma for work purposes and watching all your videos and hoping to apply those I learned when i actually walk into a Toyota dealership. Is it possible to create a video on how to pre order a brand new from a dealer step by step and what ai need to watch out for as far as add on charges and what i should and should not allowed them to do? Not really a big fan of buying a brand new. I usually look for a 2 year old with low mileage but juat in case. Thank you

great website for me to watch!

Love seeing Brian's son, Noah taking on the legacy of Brian's dream. I can't wait to visit LegaSea!!❤

Our insurance offers a discount if your windows are etched. BJT you can do it yourself with a $30 kit.

Reviews are always good, but are ways subjective. Where the reviews would become valuable is they uploaded the contracts and you reviewed them that would be a valuable review. I went to a dealership with the goal of getting MSRP, or close to it. The dealership lowest number was 5000$ over MSRP. I walked and as I left the sales person said "everyone wants to test drive a car, but no one wants to F?c?@king buy a car. " This sales rep continued to follow us out to the car berating us. Yelp had several reviews and several of the positive reviews specifically referenced this sales representative on how nice he was. Dealership have been known to create fake profiles and leave fake reviews.

Vin etching: Made me wait to take my car while they etched my windows. $300.00 fee. Found out 3 days later it's bogus. Went back confronted sales manager. He says nothing. Walks away. 5 minutes later handed me a check for $317.00. Smiles but says nothing. Squeaky wheel...

Politicians can pass all the laws they want but none of them has yet been able to revise the law of supply and demand.

So funny great show

Hi guys. I just wanted to say that I think you both are hilarious. I loved listening to you both. I am located in Canada, so most of the information that you provide does not apply here, however, I still loved listening to everything that you have to say and I would also like to add that I think your app is amazing. It would be great if it existed up here in Canada as well. (ps, I think your dad is very good looking)\

Speaking to the lease support, I worked at a Mazda dealer the year the 3 first came out. Corporate thought people would be standing in line like an iPhone drop for it, so they put ZERO incentives on the lease. I came back to an interested customer who was comparing a $79/mo Corolla lease, a $99/mo Civic, and I came back to him with something like $340/mo. He told me he wasn’t trying to buy it. I couldn’t help but shrug and say “I know”. I didn’t close that deal. Lol

Thanks for your help. I was going to look at a car. Not now.

I do talk a lot so I'm going to make it short. Bought a used truck with accessories. Financed 1/4, found 4k in hidden fees. Didn't pay the fees and drove off the lot happy no regerts 🤣

Love your show guys. Just watched The Car Care Nut live feed and he gave you guys a big shout out.

I've had $50k put aside for a new Toyota for over a year waiting for the Corolla gr to come out. Looks like I'll be buying another used 1.

Great info tks does caredge have a Canadian website ?

Great 👍 Show tonight

American Airlines Federal Credit Union. It’s absolutely fantastic. Won’t bank anywhere else, as long as you have an American Airlines sponsor.

Just watched Car Care Nut. He said ZACH helped with his new awesome streaming setup. GREAT JOB 👍 ZACH! You know your technical stuff 💯

You have a New subscriber, I enjoyed your program. Very valuable information!!! thank you for sharing. 👍

Bmw, Mercedes and Audi are great vehicles to lease now as reliability comes into question near the end of a lease period. Keep up the great work informing the uninformed on how a properly structured car transaction is supposed to work.

I think YAA needs to make and sell a sticker that folks can put above the dealership sticker that says "I paid too much at..." .

I wonder how many dealerships are mad at you/your show...now you've spilled all the beans...lol

Do you happen to know when the 2023 (gasoline cars) models will become available? Or at least available to order?

Hi, Can you give us some information on the 2023 Ford Super Duty trucks, how long a wait after ordering, price and news in general. Also what happened to the 10,000 2021's that sat on the lots into the 2022 model year. (chip problem). I actually was told Ford may have scrapped all these trucks but I don't believe that. Thanks, Wayne A. Lee

Hi. This is back a ways, but I still feel like I was swindled. Maybe this will alert other GIs ordering cars when they return from overseas. Back in late 1977, I bought a Ford Fairmount through AAFES Ford dealer. It was to be silver with black Euro trim. I would pick it up in New Jersey at Burlington Ford. I March 1978, I finally got there expecting my car to ready for me. They told me my car was stuck on a railhead due to bad snow storms that winter. I was told I could wait for it another few weeks, or choose from lot. I wound up buying a plain ol 4 door they charged me 400.00 more for. I drove away to Chicago wondering if I was lied to.

I was told there was anywhere from 5K to 10K built into the profit of the car on the sticker price or what people are calling the MSRP.

I had a dealer lure me on their website with a good price just to see that they bumped up the price $4k when I asked for price otd before taxes,fees etc..I obviously left cause they wouldn’t bring it down

Get on with it!!!!!

What will be the best car dealership to purchase a car near Phenix City Al ,Columbus Georgia ,Montgomery AL or Atlanta Georgia areas ???

Dealers have done away with Small Cargo Van leases for business's, will this come back or is it possible to convince them to do one or is it the manufacturer not allowing it?

Credit Unions will likely also have their current auto loan rates on their website.

there are over 12k credit unions out there with some having qualifying terms to join

Not participating speaks louder than anything we can say!

What do I get by joining YAA

How do u know the invoice they share is legit?

Aloha where do i buy tire insurance and gap insurance when i buy used and new cars?

Would you be willing give your opinion of a invoice I received on my ordered vehicle from Dave Smith

Tried going to website, my browser called it unsafe and closed connection. :-(

I went to apply for several credit unions and shop for my best APR, so I did, only to find out at the dealership that will only accept a specific local credit union or South East Toyota Finance, that's it. I read online that was not illegal, however I consider these a great disadvantage for the customer since we are not able to pick and choose whom to finance with.

Ordering cars - I've said that back in my day of selling cars - ordered cars were usually high end specialty that the dealer took in as a house deal of sorts due to wanting to price out how much they are going to pay you - yet they would hold that in a cue (don't lose your job before it is delivered) to pay you based on it still meeting those specs. Cold feet risk was huge, the trade being workable and (lower risk) the pricing/profit on the car coming in being comparable. I think they will move it all online with the dealer being more the "on the ground" representative for that online experience. Maybe you get "agents" instead of sales-people as your "person selling" is online. You see like a mail delivery update with way more detail at certain steps.

So what are the approx. percentages? Just from listening to your conversations, I surmise holdback, floorplan and advertising subsidy (all together) is 5% of msrp and cost is 90% of msrp. So from that (5% and 10%) a person should be able to buy a car at 15% below msrp. Is all of that accurate?

"DAD THAT'S NOT THE TITLE" EXCELLENT COMMENTARY BETWEEN FATHER AND SON. LMAO.

All the dealers told me they don't give invoice price. I walk away.

How about Dealers in the Upper Peninsula of Michigan? Would it be helpful or not when going to a dealer to let them know we will be posting a review on YAA?

Have it work for canadian dsakerships to

Is there something that relates to real estate like YAA relates to automobiles? Because they love to slam everyone with bullshit fees also.

Hey, guys

is true car a good source for pricing?

Could you preorder a car a 1985 Saab spg a swedish born beauty without knowing when I how it's coming to the USA

that's exactly how I feel. Not buying or participating in something that would make me complain, is my power to push back against what I feel is wrong. That goes for companies. The best way to get your way with a company that you don't think is conducting itself with integrity or whatever the case, is not to have anything to do with them, but the harsh truth is that the majority of people with continue to support those companies, even though they complain against them!

You mentioned that car dealerships are bound by a down payment... I put 2K down on a civic. when the Civics came in I was informed they were all sold (and this was the lot I was told would contain my vehicle)... what recourse do I have?

Will toyota have more or any inventory on their lots in 2024

I like the credit unions idea. I m a credit union member

I love the F U in fun. you 2 are a riot.

Just looked at my lease agreement from October 2020. I was charged $2225 for title and registration fees (in New Jersey). Did I get hosed?

Don’t you think charging $10,000 over a $ 56,000 MSRP is kind of sleepy and they call it market update? Great job guys ..Mike Schaefer

What cars do you guys drive?

THIS IS NO TIME TO BUY ANY CAR

buying at msrp is not a deal. its just paying what the price is with no disscounts. shame whats happening now

Serra Toyota Nissan Dealership of Traverse city Michigan has doc fees.

Can you post a quick comment here on what is scammed list instead of us watching the whole video Thank you !!

The more I watch your videos the more I hate new car dealers. I wish your videos were available before I got ripped by Hendrick Nissan in Kansas City, now defunct

Will dealerships get better at having more cars on their lots in a years time or will it be the same what it looks like now.

YES please, build a page for CREDIT UNIONS. That would be so HELPFUL! 😀👍

Russell honda in AR $422 doc fee. 72120.

So glad I found you guys! Your videos helped me negotiate a great deal for a 2022 Acura MDX. Thank you 🙂 #DadandSontheamazingduo

looking into possible buying a new car next year

Ray, I respectfully disagree with your statement at 06:44 that the Finance Dept is entitled to make a profit. Why? Customer should pay for the car, and then pay points on the loan and NOTHING ELSE. Dealership has made moolah in 2 areas-so why is it necessary to further take take take from the customer?

That frontier that was 257 a month… if they get in an accident 6 months later won’t they be screwed if they don’t have gap on it? They would probably value the truck at 5-10% less and if there is a 1% depreciation over 18 months they will be responsible for the full amount correct?

Get the AG’s that aren’t doing anything at all on the the show and ask them why.

These two are so cute..

Sleezy

Hey 👋🏾

Local dealer Killeen Ford has a '22 F250 used 7k+ miles asking $96k. MSRP on the sticker says $73k. This ish outta control.. Is this legal??

You guys familiar with Denny Hecker? One of the biggest dealerships in MN and he went to prison, so it does happen.

When you have a signed contract with a dealership and they call you 2 weeks later and say they messed up and you have to sign new contract for the car and then you get there and they say we need more money down. Is that illegal?????

Goop! 🤣!

I haven't seen that with carvana

Holy hell. Way to blast that volume in the beginning. Thought Russia invaded from a dead sleep

Please tell your listeners with free ev charging to stop clogging up fast chargers if they are local and can charge at home. This will be a problem for all of us until the infrastructure is built out. Please charge your car at home and eat the $3.50 for your charge