An update on the check engine light (CEL) issue with my Moto Guzzi V7 850 Special, and the experience I had with the dealer - Moto Corsa in Gillingham (who appear to have called in the receivers). #motoguzzi #motoguzziv7 #motovlog
I'm completely unsurprised they've gone belly up. They sound like once they've got your money they don't give a dam. The motorcycling consumer is better off with a business like this gone. I hope you end up satisfied with your bike.
these types of Dealers are the reason why MotoGuzzi is so underrated, it's not fair for Guzzi because they are one of the oldest motorcycle manufacturers in Europe and they are still all completely build in Italy, they have a wonderful heritage and amazing machines to own.
I've had my eyes on them for quite sometime now but for me it's the lack of their dealer network. The closest dealers in my area are over 2 hrs away in one direction. I can haul the bike myself for service but it's totally not convenient by any means. We have the Japanese covered here but most everything else is a long ways out... BMW, Indian, Royal Enfield, Ducati are all over 2 hrs, we do have H-D an hour away which is relocating closer to about 30 min. We do have a new Triumph dealer in the area but it's not a very good one, next closet is 2 hrs. I currently ride a 2013 Kawasaki Ninja 650 and the only problems I've had was water in the fuel twice which had to have been pumped in from the fuel stations, both times I experienced it was the next ride after filling up so it couldn't have had enough time for the water to seperate out of the ethanol fuel. I try to run non-ethanol when I can along with fuel treatment and so far I haven't had any more issues. From the research I've done is that it can take months for the water to seperate out causing issues. I still use the ethanol fuel occasionally which over here is E10 or 10% ethanol which Kawasaki does say I can use.
I can sympathize with you. I live in the U.S. and have ridden for over forty years. In some cases I've learned the hard way, but now, when I purchase a new bike I first make sure the dealer is solid. Good luck with your Guzzi.
Things go wrong sometimes, it happens. The difference between a good dealer and a bad dealer is how they deal with it. I bought a car which had a supercharger failure on the way home. It was collected the next morning, taken to the repair shop of my choice, paid in full plus they arranged for me to have a loan car. That's good service. I also nearly bought a V7 from Moto Corsa, they're pretty local to me. The salesman seemed pretty uninterested so I bought a Triumph T100 instead
I bought a V7 ten years ago, after a few months the speedo stopped working then the E.C.U packed up and it not would not start. The dealer I bought it from did not want to repair it so I rang Moto Guzzi in Italy. They took my details and said Guzzu U.K would be in touch and would contact me, which they did. A courier with a van picked my bike up and took it to Wigan to be repaired which they duly did and I got a lift down to pick the bike up. All done free of charge. A lovely bike to ride but I would never buy another.
Sorry to hear about your woes, a dealership going under even caught out the Missenden Flyer. Dealers of all flavours can be hit and miss, 13:10 my nearest Honda dealer were utterly hopeless (large Northern dealer who prefer to race bikes than deal with road bike users) and yet I found all three Moto Guzzi dealers (all 40 miles from me!) to be very helpful and I bought a V85TT from one of them to replace my Honda. However, not had any warranty issues so can't comment on that.
Hi, just bought a 2022, 'returned', V7 Special with 250 miles on the clock, due to engine 'warning light'. Yes, the light is on/off/flashing much of the time but I was 'assured' that it was simply an ECU problem (i.e. - incorrect programming message & not the engine). I was also assured that the recall, free fix, was imminent and not to worry about riding the bike. Have now done c.300 miles with the warning light on, off, flashing and every other variant...bike running fine...just a case of modern gubbins not being as reliable as the cost reflects ! Luvin' the bike regardless. Waited almost 50 years to buy what feels like a fifty year old Guzzi. ( for originality, it puts Triumph well in the shade😪 ) Luckily, the dealer seems to be thriving too.🙂👍
I was very interested in your post as I had a similar situation at the end of last year. I bought a new Husqvarna Svartpilen 401 and after a few weeks it kept cutting out when I changed from 4th to 3rd gear. The dealer couldn’t fix the issue despite several attempts so I insisted on my money back (as per your comment about consumer rights). I was really lucky because they refunded me just a few weeks before they went bust. It certainly put me off the Husqvarna/KTM brand and has made me more cautious of where I buy a bike from.
Sorry to hear your problems dude. My 850 is now nearing 6k and after the most recent software update it runs superbly. I’ve not had any other issues. Excellent quality audio on your video. 👍
@@davidberman5121 let me know if you find anything - I prefer to wear an open face when on the V7! Nothing quite like picking the flies out of your teeth to let you know you've had a good ride 😁
I have also have an 850 special, I was ready to sell it , but after have a factory reset of the ecu it’s running fine and all is forgiven, I’m pleased I kept it but it was disheartening to buy a new bike and have problems with it . Hope your issues are resolved quickly. It’s all part of the Moto guzzi experience 🤪
I’d been patiently awaiting an update, but I’m disappointed to hear you’re getting treated so poorly. Dealer networks and competency appear to be the biggest issue with Guzzi. Makes me rethink my impending switch from Ducati. 10+ years of ownership and while it’s not like I’ve never had an issue, I’ve never lost faith in any of my dealers. Really hoping things get sorted for you and that you can enjoy new bike ownership…this sounds like an absolute nightmare.
The parent company Piaggio are failing to provide decent service even to dealers. A dealer near me parted company with Piaggio a few years ago as it was costing them too much especially in terms of their own reputation. Warranty claims that were quite valid were being rejected outright by Piaggio and with a long-standing, hard won reputation to uphold, this family firm were covering the cost themselves instead. But it became too much and they had to let the brand go. A real shame
Interesting! We had a test ride on a V7 850 about a year ago. Unfortunately it had several gremlins including random and spurious display issues. These manifested as nonsense values for mpg, max speed etc. It also had a misfire (which I know yours hasn't got). We took it back and were going to give it another go after the dealer had gone over it. He rang a couple of days later to say that one of the spark plug leads had been arcing and this was constantly spiking the ECU. They had swapped both leads and this had cured the issue completely. We never got chance to revisit this ourselves but I thought I'd mention it in case it was helpful for your diagnosis 🤗
Thank you. I'm suspecting this is the crank position sensor... which on the Euro 5 bike has been bundled into a larger assembly, and that's probably why Moto Guzzi are dragging heels. I will check my leads though - good shout 👍🏻
there's a little note at the end of the sales doc, in italian, small script, says something like 'we are italian, our motos run well without electricity.' which is fortunate, because often there is none, but you are lucky, it works overtime.
I bought a used Moto Guzzi Norge , it had a full service history from Moto Corsa. However, it was apparent that the services had not been carried out properly, or even at all. The rear shock and swinging arm were in the service schedule to be regreased etc. The swingarm had never been off the bike from new, and was seized. Took loads of time and effort to remove , which then required a new swinging arm. Never trusted them, they had a good reputation, but I am amazed by this .
My deepest sympathies. I’ve had some 16 bikes over the years Hondas,Suzuki,Kawasaki, 2 BMW GS,a Triumph Tiger Trail 750(‘82). Not owned a Yamaha,Ducati (only base grade mechanical ability so I avoided those). Honestly if I had the money a Guzzi V85tt would be top of my list. Lovely bike and big fan of the twin/shaft drive set up. Brilliant consumer protection laws we should have in Australia but we don’t. I would have lost patience after that manager David had failed in his duty and gone to the Exeter dealer as well as making a nuisance of myself with Guzzi until they fixed the situation with the bike permanently. I did that with Mazda Australia and the local dealer over a diesel particulant filter problem that was going to cost me over $13,000 dollars. Eventually it cost me $1,500. You have to be very persistent (not overly aggressive) with these issues. No I am not giving up or going away until you fix the problem and look after me. I will pursue every legitimate option open to me.
Thank you. I’m not too worried - I will work the problem with persistence and good grace as you suggest. Based on the rubbish experience with Moto Corsa management, I’m not inclined to believe anything I was told about them “constantly chasing Moto Guzzi on the issue”. So it may well be something that’s easy for another dealer to resolve. It’s such a lovely bike and it rides perfectly, so I’d like to keep it.
What a terrible situation! Thing that got me thinking is when you said “it’s only the light, only the software issue”, that may be true, but IF there were another problem that would cause the light to come on, you wouldn’t know! Good luck mate, hope it’s sorted soon!!
That’s a very good point. It’s extremely important not to run the bike for too long with the engine fault light on. In NZ I’ve always had outstanding service, touch wood.
@@kevinnielsen1356 Sure a sensor could be faulty as well, which in this case is unlikely. But a faulty sensor can cause the fault line to come on. What if there becomes a genuine engine problem while you continue to ride the bike. You won’t necessarily know for sure. And who will pay for a motorcycle to be fixed then. It is a risk. Hopefully Motor Guzzi can sort this urgently. And also for peace of mind for the rider.
just subbed, I bought a 2010 V7 cafe from them in March, had a good experience apart from not allowed a test ride until I had paid and exchanged documents - bit late by then. My guzzi is on my channel, just sold it today and exchanged it. I was very surprised when I found out they had gone pop a few weeks ago. Oh and it's Gillingham like Golf, the other Gillingham (kent) is pronouced with a J I believe.
Thanks for the sub - I’ll have a look at your vids. I hate how some dealers are funny about test rides, and it seems there’s no consistency as Moto Corsa did allow me a decent test ride on the V7 and the Enfield.
I had the same thing when I bought a new Guzzi 1200 sport from a dealer near Bury St Edmunds. Expected to be able to go back to dealer but they went bust right after I collected the bike.
At 2,000 miles and I haven't had even one niggle with my 850 special, but see that some people have, so on the constant lookout :) The handling is superb and the brakes are more than adequate (depends what you are comparing to). The gearbox takes some getting used to with that elusive neutral when really hot and the goose 'cluck' when changing on the first three gears, but in all other respects it is really smooth. Having a pillion onboard is a cinch, don't even feel them, which is important for me. Overall, it's a definite keeper.
That's good to hear. I'd love to keep this one if it gets fixed. If it's going to be trouble I will cut my losses, but I'm not sure what I would replace it with if I did.
All the best of luck with this issue. I still like the 850 and look forward to your further updates. Only ever actually bought three new bikes (all Yamahas) and never experienced a warranty issue, but I did have an ongoing intermittent Check Engine Light problem on the TDM900 some years on and while I don't suggest this is the same, it was permanently cured when I needed to replace the battery with a new one and bingo, no problem! Electronics can be baffling.
This is why I prefer older carburetor bikes simple engine,electronics and easy to fix things.My ride is 1992 CB750.Literally unbreakable bike.Starts every-time no issues.I think this is the reason why older BMW airheads hold their value so much they are dead reliable.Wish you good luck.
That's a grim experience buddy,I'm also in the U.K. and you kind of hope that kind of experience had stopped in the 1950's,with the gift of hindsight a full refund would have been the best route but unfortunately it looks like some other dealer will have to pick up the slack.
CG, I think a CEL on a brandy new bike is acceptable. Clearly, it's a software problem. Clearing the code & fixing the misreading sensor are 2 very different things. Dealers get educated by Corporate (because they've seen lots more) & I'm sure there's a way to fix it. But, 3 years for a MOT is forever in ownership time. Try to relax & enjoy the bike... it will be fixed! (Probably by the Exeter dealer!) Congrats on your new bike! May it provide years of trouble free bimbling.
This is precisely why I didn't pull the trigger on a V85TT. Lack of nationwide dealers, and the general attitude and atmosphere there when I did find one. I remember feeling the same at 2 KTM dealerships last year. With a relatively new model and a brand not known to be top for reliability you need a good efficient dealer network. I just fancied a change after all these years but in the end I decided to stick with tried and tested Honda. Wherever I go in the world I know I can easily get parts and everyone can work on them.
Totally concur. During lock down I tried to get a test ride of a V7. The dealer might as well be selling candy floss. Totally disinterested. Glad I avoided aMG
I am pleased you come up with this as I was going to boil Motor Gusey and I always had that trouble in my mind with Italian electronics Magnet Morelli and that sort of thing so I’m very pleased to hear no I’m not pleased to hear you had a problem but I would fancy the Motor Gotze Thank you Michael
I can say that my V85TT has been trouble free in 2.5 years and 4500 miles. Though, I have one of the early ones which is Euro 4, and the new bikes, including the V7 are Euro 5. As I understand it, these stricter emissions standards are hard to meet with old air-cooled engines, and it looks like the system is a bit sensitive. I don't think there is anything fundamentally wrong with the electrics though.
@@CGRidesMotorcycles In March of '22 I bought a barely used 2016 V7 Stone. It's just right for this 70 year old rider. Everything works fine, I love the 6 spd gearbox, and it pops into neutral with nary a problem. I'm not racing around with the kids, so the single front disc is a plenty powerful stopper. The 2016 engine puts out max torque (44 ftlbs) at only 2,800 RPM, which I absolutely love.
My friend's 2022 V85TT saddlebag hinges broke on his first tour. He's still out west, so it remains to be seen how the dealer will respond. He loves the bike though. My old SP1000 keeps on rockin'.
About time Moto Guzzi UK sent out a team to check your bike. A lot less expense that having such poor publicity. Mad if they dont! Here in Australia with our huge distances, you're lucky to have a dealer anywhere near you unless you live in the state capitals. Here in Canberra the nearest is 300 klm away in Sydney. Not very good for ducking back to the dealer to see why the engine light is on. I have an older Guzzi but I'm reluctant to get a new one without more convenient support
The elder ones had issues with electrics, too. Loads of those. From "does not charge" to "does not start with the starter button" to "indicator function optional, use hand signs just in case" I had everything down to headlights ceasing to work in the middle of the night (no, not that problem, bulb was perfectly fine and went on working for another decade after getting the wiring sorted ....) and everything "Guzzi" started to make sense and give You joy after You rebuilt the entire electrics with new wires, new connectors, new switches (non-Guzzi, of course) and the occasional non-italian part .... no matter used, neglected or brandnew bikes ....
I think it all comes down to the dealer, and not the manufacturer particularly I’ve found. I just get a feeling when I’m browsing or chatting to different shops. I had words with David when enquiring about a test ride on the V7 and found him on the arrogant side so eventually went to another dealership..! Bought my last two bikes over the phone miles away from a dealer in Sunderland and it was a great service.
You should know. I have a V7 850 Centenario that I bought in July 2021. When working it is an excellent, characterful, roadster. It failed 3 months later in September 2021 due to an ignition problem that involved the stator. The bike was returned to the dealer in September 2021 and was not returned to me until May 2022 !!!!. Until it completely failed the indications that I had that something was amiss was the very occasional backfire and starting hesitancy some mornings. The delay in repair was blamed on spare parts availability. As far as finding the fault is concerned this info may be of help to you. Good luck.
Ouch! That’s a long time to be without the bike. Hope yours is all working now. Beyond the light, mine hasn’t exhibited any mechanical or running issues at all. Difficult to know what it is. I will do an update when it does (or doesn’t) get resolved.
I had a test ride on the Moto Corsa demo bike back in May and was in a position to pay cash if it was all that I hoped it would be. Whilst to his credit, the salesman allowed me a test ride, he had an extremely condescending attitude and mocked my query as to whether a centrestand was available. Why would anyone want a centrestand? Well I do all my own servicing normally (never been able to afford a new bike before) and also change my own tyres, so a centrestand is pretty useful! 'Lifetime warranty sir, you only have to bring it to use for servicing!' Long story short, I was put off buying anything from them even though there was no hint at the time they were in trouble and managed to find a nearly new V7 as a private sale. Took it back to SP Motorcycles in Exeter (supplying dealer) and I too found them to be decent and straight-up guys like you.
Thanks for sharing - comforting to know that you had a good experience with SP. Mine is headed down there next week. (I also had a similar conversation about centre stands... even though I didn't want a stand! Guess the guy has a dislike for them 😁)
Must have been the same sales guy I spoke to when I visited. He ridiculed anyone who wanted a center stand. He sat at his desk, head down and disinterested.
Own a MG V7 myself. MG dealers have historically been few and far between and rubbish. Having said that the back up from Piaggio to the dealers is apparently also rubbish. My own V7 went through 3 co sensors and a speedo under warranty. To be honest the dealer was ok, a central London dealer but with very little experience of MG they were only interested in the Vespa side of things. Anyway 4 years down the line I’ve still got the bike and touch wood it’s been fault free since those warranty issues. When owning an Italian bike it’s always best to have a Japanese one as back up!
I bought one identical to yours , I couldn’t test ride one so took the plunge . I can only describe it as “numb” Front brake had very little bite , the throttle no matter how adjusted with the cables never felt right ( like it was pulling a series of levers n pulleys ) The gearbox was impossible to find neutral and had a horrible feeling through the lever . Then there’s the suspension, it’s dreadful! I got a proper old school tank slapper coming off a roundabout hitting a very small ripple in the road , I’d also note the weight, 240kg ish, that has an effect on everything.it 30kg to heavy in my opinion. It is a good looking bike! But once I got it home it’s poor quality head light is cheap plastic , exhausts have fake covers over them , chrome on rear springs on shocks is very poor . 6 months was enough for me .
Tank slapper is surprising with that steering geometry. Not experienced the same riding the bumpy mangled 3rd world road that is the A12 through Essex every day. But, will definitely keep an eye out - thanks for sharing.
@@Oilyhands749 It is. poorly engineered, that is. Selling a bike in the 2010s called "Moto Guzzi V7" is riding a dead horse for it's name. The V7 was a completely new concept that set Guzzi ahead back in the sixties when it was invented. Piaggio makes more easier money with things like the Porter and these dreadful scooters they turned the original Vespa into than with Moto Guzzis. The only way to reanimate Guzzi would be a management buy out and a radical engineering spree, which is wishful thinking with competition like Ducati, BMW and Triumph in the mass market and Benelli or MV in the more exquisite market. They even had to compete with Royal Enfield in the El Cheapo segment. With what Guzzi has and does these days, they would have to put in billions and a lot of excellent engineers working double shifts should they want to keep up with their competitors, let alone surpass these ......
I got my v7 850 Stone from Moto Corsa June last year, I think that would be 5 bike from them (4 Guzzis and a Nelli 1130 Trek). Been dealing with them since they formed in 2003 at Three Legged Cross. Generally they have been good. I feel for you with them going into liquidation. I had a Moto Guzzi V100 Mandello on order with them. I asked to attend the creditors meeting and was told the chances of getting my deposit back were low. At the same time I have my Spada with MotoCorsa classics for engine work. So that was a bit of a worry, but I have been told that it is safe and I will get it back repaired. In May at 13K miles I had the same fault as you, ECL on. The PADS (Piaggio's diagnostic software) reported a O2 sensor error and a miss fire. MotoCorsa reset it and so far in 3000 miles not had a problem. If you are on the V7 UK or the Moto Guzzi Club GB facebook pages I posted about my experience with the creditors meeting if you are interested.
I just had a bad experience with my local Kawasaki service center. It wasn't a mechanical issue with the Bike but installation of Fender Eliminator on my 2022 Versys 1000 SE LT+. It's the lack of communication that bothers me the most. I now have a Bike with no rear turns signals for the next week or so. Also found a small scratch on one of my side panels that I know wasn't there, and they left finger prints on my dash, the pipe and other places. Very frustrating when you want to support your local dealer but feel like you can't trust them.
Went to the alps this year, I was on a BMW and the other two guys were testing out their Aprilia and MV Augusta. Both italians failed. The BMW was faultless. That said, the italian bikes did get most of the attention as they look wonderful however. When purchasing anything, always use a visa card then the issue of loosing the deposit or the full payment, you are covered through visa. Nothing worse than giving your hard earned money over to a businss who, the day later, goes bust.
Hi , really sorry to hear your woes with you new bike , things can go wrong but seems that very few companies bother with good communications which makes things a lot worse ., hope you get it sorted . Worst I had was the only new Honda I bought I could not believe my eyes when there was a dunlop tyre on the rear and a metzeler on the front ! I said to the garage how was this not picked up in PDI , only Honda I've ever had in the 2 years of ownership needed rear swinging arm , rear wheel bearings and exhaust replaced ! I do like the look of a V85TT but concerned about after market service as used as daily 50 mile commute , Any one recommend a good Guzzi dealer in the Midlands ?
Yes. It’s annoying to have a fault light turned on, especially on a brand new bike. I have experienced blinking abs light on my FJR 1300 while cornering and light rear braking which indicated a fault and it’s driving me nuts.
I had a brand new Ktm1090 in 2018 and had similar problems . So frustrating. I will never own another KTM . I'm hoping to get a Guzzi 850 in the future but I'm now concerned I'll have the same issue ...... but as you say it can happen on any bike . Good luck with it
Thank you. I think it's a lottery whichever brand you choose. I guess there's an argument for choosing a brand with decent dealer support though... I'm fortunate to have another Guzzi dealer not too far away. Could have been worse!
I bought a Bonneville a year ago but was seriously considering a V7, glad I didn't now if this is an example Guzzi quality and dealer network. Shame though, they are beautiful bikes.
One bike, and one dealer encounter doesn't extrapolate to the entire manufacturer. If it did we would buy nothing. I had a bad experience with Triumph and a dealership, but don't hold it against all Triumphs and dealerships. But, I guess you were just looking for a way to justify your choice.
The service, mechanical repairs etc for a motorcycle often entails frustrating experiences that one doesn’t get with cars. Overall there is a more lackadaisical approach, particularly regarding when your bike will be ready.
Had a MotoGuzzi 850-T3 California 1975 & put 75,000 miles on it so am rather fond of the brand. My current bike is a 1990 Honda PC 800 & since I bought it used with 3,500 miles on the clock I have had no dealer or service issues in the 30 years I have owned it.
That was when they were still proper gussies ,now they are in name only . A load of cheap tat knocked out in Far East sweat boxes to get maximum profit margins from the mugs that believe they are still made in Italy . Most of these so called high end bikes like Triumph ,BMW Aprillia ,Harley & probably Ducatis are either fully or have engines & parts sourced from China. The mugs that are taken in ,actually look down on riders who ride cheap Chinese bikes ,when the expensive bike they are in debt for came partly or wholly from the same Chinese factory . I have to laugh .
@@richardhobbs7107 Yea we get Honda & Toyota cars made here in the U.K. The Japanese have been working with USA car companies for decades ,they had to as American cars were gas guzzling crocks of unreliable sh💩t . Hence Detroit almost becoming a ghost town . When the Japanese have their cars built under licence in the USA or any other country ,they have them built to their specs ,& Quality control .
The "Italian bikes" thing is bollocks,they're all built from the same electronic,electrical components and after having many bikes the worst experience I ever had was with a Suzuki,the next one was marvellous,sometimes you get a Friday night special with all brands.
Same with the British bikes with their supposed unreliable "prince of darkness " lucas electronics. All my 60's and 70's era limeys were 100% reliable to leave me stranded sorting out electronic gremlins every third or fourth ride.
Moto Guzzi should take notice now! Yep dealers are hit and miss. Start the narrative with Moto Guzzi, find a different service centre. Any dealer will do warranty work. Between a V7 racer ( the oldest) Ural ranger, EBR 1190 and a Royal Enfield 650 so far not had a problem! Thanks for taking all the grief from the motor cycle gods, my life is a blast! Seriously though, raw liver for breakfast and get up someone for the rent! Send Moto Guzzi a link to you tube🤔
, and sometimes buying a used bike is buying someone else's problems. Especially older bikes that have been sitting a while. See, you can make a statement match whatever you feel.
Oh dear....a sad tale of woe! I'd be very interested to hear how you get on at SP Motorcycles in Exeter....I'm planning a visit there soon, with a V7 850 Special in mind (yep, in blue!), so any feedback on your experience there would be very helpful. Hope they manage to sort the problem once and for all.
Took my nearly new (private sale) V7 back to them as the supplying dealer for its first service back in July. Found them to be very professional and pleasant to deal with. Did exactly what they said they would do, when they said they'd do it, at the price quoted. Completely different attitude to Moto Corsa. After my experience with the salesman's attitude there during my test ride, my wife and I agreed that we'd never have bought the bike from them, even though we were cash buyers.
Not surprised to hear yours has issues with spuriously detecting a misfire, as the fuel mapping doesn't appear to be the best on the V7 850s. Mine doesn't throw up an engine light, but it frequently misfires on fixed throttle settings. Not too bad on the straights, but a bit disconcerting when going around roundabouts. The engine misses and the bike drops into the turn. It sounds like Moto Guzzi need to issue a fuel map/electronics update as soon as possible.
Just found that there is a Moto Guzzi Technical Update available for the V7 850 (aka E5 model): "MOTO GUZZI TECHNICAL COMMUNICATION G_220377_TC_EN 19/04/2022" Hopefully your 'new' dealer can apply this ECU update for you.
Same exact situation. I bought from Moto Corsa the same bike and my engine light popped on at 1200 miles ish, after the first service. I had bad comms with them too. Very frustrating. Ill need to find someone else to carry out the fox near Bristol
Frasers in Gloucester? I was talking to Moto Corsa about both the V100 and an Enfield Scram when they suddenly went silent. A phone call gave me the bad news, but at least I hadn't given them any money. I went to Frasers for the Enfield and will do the same when the V100 finally graces us with its presence.
My light comes on a couple of times. Took the fuel cap off ,released the pressure ,light goes off. Cap vent needs to be clear , something in the modern vapour capture systems needed for emissions causes the trouble for me. Has not happened for a while . There is a system of vents , tubes and other stuff that was just not there in the old days of gravity fed tanks ,with taps , A guy on the V7 owners forum told me this and it worked for me. Not that this alters your point about dealers . I/you should not be trawling forums as an alternative to a concerned dealer . My worst bike was also a Honda .many faults and a dealer that seemed to take some perverse pleasure from fucking me about. (Not alone in this ,I think)
I’ve tried a few of the fixes that have worked for others, but no joy for me. Seems there are multiple things that can trigger the light - it’s obviously too sensitive.
Good service has gone the way of the Dodo. The biggest issue with piaggio group bikes is the dealer network and support. I have to drive nearly an hour to my nearest dealer. Of which Aprilia and Moto Guzzi are only a small part of the dealership. I asked them to order me a quickshifter and IMU for my Tuono and they did not know what it was. I knew more about the bikes than them. Also when it comes to the service. If Bob they guy that works on the Aprilia's is away. You get some guy that has never worked on a Aprilia doing the service. Even Bob only works on one Aprilia a month. If you know what I mean. I would think they would take a engine light seriously. I mean it's alright thinking its software. What if something else happens to the motor while the light is on?. You won't even know and you will damage the engine. Would that they even cover the warranty if you rode it with the light on in that situation?
I'm fortunate to have another decent dealer not too far away. I made the same point about the engine light to the dealer and was assured it was all covered under warranty and nothing to worry about. Easy for a dealer to say when they know they're about to go to the wall I suppose. I think if the worst happened and Moto Guzzi tried to wash their hands of it, I would be sufficiently protected by UK law... provided I was up for the fight.
When i bought my 1200 Sport new over a decade ago, the dealer was small but fine. The owner have up the Piaggio franchise due to lack of back up and support from them. He was totally disillusioned with Piaggio UK who didn't seem to care or offer any support to him.
Oh… you’re buggered! All the best…. Decided to hold off myself… Suzuki makes some like the DRZ400SM with a carburetor and conventional ignition. PS on a bike the difference between between EEC and old fashioned carbs and ignition is trivial.
Well bought a Moto Guzzi… with electronic engine control. On the way home from the dealer a warning light and code showed up. Now I paid $699 shipping charge and $599 dealer prep along with tax and license of $499 the a dealer paperwork fee of $450, too. All of which seemed more or less erroneous depending on these items. On the light that showed up well calling up two dealers resulted in different causation stories and need for payment statements. So drove home and cleared it myself… a two minute job, and; one of those minutes was the web search and discovery of explanation. The only other issue was a low oil warning for which I only needed to add oil for, which as I stopped at a Loves Truck Stop when it happened as I “just rolled in”! So without a clue of what oil was used and no motorcycle oil available I bought a little oil change kit consisting of a cardboard box stuffed with absorbent and a plastic bag to drain the oil… then filled up with some Shell T5 10w-30… the same used by nearly every over the road heavy duty Diesel engine maker as first fill and break-in lube. Then proceeded home to figure if I should keep running the T5 or water 1000 miles and switch to T6 15w-40 or something less readily available, but not before going into the McDonalds to dispose of my bag, have a Coke and pie. Then checking Loves store bought a extra spare power supply battery and magnetic phone mount for my cell phone, so not to get lost anymore. And, the magnetic cellphone mount worked perfectly and did not let my phone go flying off the bike when at 85mph I was hit with an unexpected side wind gust driving though W Virginia’s mountain troll road… still collecting tolls every 4.5 miles of $4.25 ever since 1954… won’t they ever get it paid off some day
Tere was a first ride review in Sweden on a new V7-11......and the check engine light came on during his test ride. The shop did not seem to be much interested, so this could be a problem that they have known about since the last variation, which would be sad, if true.
Several Guzzis later (beginning with a '78 T3, up to my last which was the 1100 V naked sport....), they seem to still have the same legendary proverbial Guzzi electric - You had to know where the screwdriver is shoved up her ..... starter motor to get off biking, at all .....
@@manfredschmalbach9023 No reason for crap electricals these days, and i believe the earlier bikes shared the same switch gear with BMW, and you do not hear of many issues from them, unless they like to keep quite about it?
I had one of 1st 2009 v7.s. 2nd year was a nightmare. Never got it running right. Dealer advised me to get rid before warranty ran out as guzzi would wash their hands of it. 4wk old rear crank seal leaked all over clutch so massive engine out job on 4wk old bike. Then it started misfiring. How long have you got? Nearly 12mth of in and out of dealer trying to fix it. The following was changed. 2eng temp sensor 2 ecu 2 throttle bodies 2 injectors. Wiring loom. Fuel pipe 2 cylinder base gaskets Indicator fell off. Dealer said they are a nightmare to deal with (piaggio I think) Wrote them a letter saying I liked the bike and the dealer did their best but I obviously was.nt happy. I never received a reply. Oh and previous to all that I had guzzi 1100sport which was OK until the electronics went haywire and left Me stranded with flames and black smoke coming out the exhaust. The v7 swapped for honda deauville which I had for 7yr. Totally reliable. Albeit not as pretty or charismatic as a guzzi. 😀 .
Yikes! That's a rough experience - and pretty poor to not get a reply to a letter. I'm not full of confidence in Piaggio as a company. I bought the V7 on the basis of the V85TT having been so good... maybe I got lucky. Hopefully it will get fixed, otherwise I'll move it on. There's always another bike out there waiting 😁
@@CGRidesMotorcycles still love v7 and v85. But obviously won t be getting another. On a series of enfields now. Not had any breakdowns . Odd little issue like plug cap causing misfire but OK considering the price. I won.t mention any names but a popular German brand has lots of expensive issues! 😁 bit like guzzi. Some do big miles with no problems
I can't understand why people in their position, don't have the first clue about customer service. It's not rocket science, it's empathy and giving a damn. Hope you get sorted real soon mate.
@@manfredschmalbach9023 Started work in retailing many years ago and the customer was king. We would get the odd problem we could not sort out and generally refunded money. So having worked in retail I can appreciate the bad service that we get these days , total lack of manners is one of the worst problems and the attitude they are doing you a favour by even speaking to you.
I am sorry to see that you have been treated badly. Especially as I am due to collect my V7 850 on Thursday 11th. My experience with motorcycle dealers is that salespersons don't do tech or spanner work so they are only there to spread BS and collect the cash. The Spanner monkeys don't interact with the customers and generally don't give a damn and the management hate the customers and their staff. Yes it's just like every other business in the country which why it's going down the drain.
I had a run in with Honda. New bike, head gasket leaking after about 700 miles, 4 or was it 5? starter motors, bodge up repairs???? under warranty. After numerous attempts at fixing the head gasket they finally got the head skimmed, camchain tensioner faulty after head skim, rounded off head bolts. Luckily it was on finance, I got in touch with the finance company and told them it was unfit for use, took it back to the dealer, put the keys through the letter box and left it there.
That's horrible, but great that you had the finance backup. I had to rely on a finance company when I was mis-sold a bike with replacement clocks. There's probably a good argument for always buying on finance - can always overpay to avoid the massive interest, but leave enough on account to keep the agreement running... would have helped me in this case.
I hope Motoguzzi sorts out check engine light & heard of others complaining about this issue too & like you said need the light to be working properly for M.O.T.It is a great bike & would be tempted if closest dealership not 3hrs away but am being steered towards a second hand V7 750 Rough or V9 850.There are some low km examples around.
And that's why Moto Corsa have gone down the pan. Myself and one of my mates have both had poor dealings with them after they get your money, before that, they couldn't do enough for you.
As this is a warranty issue then the Guzzi warranty should cover it. Go back to the service centre at Ashmore and I'm sure they'll sort it. Dave there who is running the new business is a a great guy and I'm sure will do his upmost to sort
P*ss-poor from the dealer. Back in March I had a similar issue with the engine warming light on my 2021 V7 Centenario which had about 1000 miles on it and did misfire briefly before running clean again but with the engine service light on. I contacted both my local dealer (Teasdales at Thirsk) and Guzzi UK. Long story short after a lot of testing at Teasdales and communication with Italy it needed a new map from Guzzi in Italy which seems to have sorted it (it's now done another 1000 miles). I also spoke to Kevin at Brighton Moto from whom I bought the bike (he was the only dealer who could get me a Centenario in summer 2021) and he confirmed a lot of testing between Thirsk and Italy on my bike's online service record and that Piaggio Group bikes tend to use the same core engine management system across the range mapped differently for each model. Hopefully a map update will sort out yours too. Brighton Moto have a good rep and sound a bit more local to you than the guys at Exeter.
@@jimmarshall807 Yes, CG mentioned Gillingham (with a soft Gee) but didn't specify Dorset (as opposed to Gillingham in Kent, pronounced with a hard G.) Moto Corsa in North Dorset was also my most local Guzzi place - I bought a 2nd hand bike from them nearly five years ago. That went fine, but on taking it back for 15k mile service, I was presented with an exorbitant bill, adding up to not much less than "Don't ever come back here, and don't ever recommend us to anybody or we'll rip them off too." It's a shame to hear of a dealership going down, but it seems it might be largely of their own making.
Thanks for sharing Jim. And yes, as Andy said, Exeter is much closer to me… closer actually than Gillingham. I probably should have gone there in the first place. Hindsight and all that…
"That check engine light is some kind of software gremlin" 😁 Can't happen with a classic not sporting what You don't need on the road. The T3, T4 and T5 still are a thing, and the more dedicated people would even put a Griso-engine into a T frame. The perks? Cut out all "sensors" and "feelers" indicating "misfires" or other unnecessary crap and concentrate on performance. Once You need "software" doing that kind of "gremelin", it's not a bike anymore, it's becoming a veritable nuissance.
But on the majority of bikes those electronics never give any issues at all. Generally modern bikes are more reliable than old bikes because of the electronics. EFI for example is considerably lower maintenance than carbs.
@@stevec6427 Had to change the ECU two times on one of my more modern bikes (BMW X bike, fourth owner) within one year of ownership. One bloody soldering oxidizing or one drip of water on the wrong place and everything goes to shit, You need a tow truck or a friend coming to pluck You from the road because that problem turns the bike into a paperweight. I now have an ECU in it which I am (legally) not allowed to have in Germany because it is freely programmable - there is no "good" original one though because they stopped support (bike is from 2007) and the aftermarket solution, despite "illegal", is the only way to keep the thing on the road because every used one has the same issues - it's pathetic. That does not happen with "real" mechanical carb-bikes. You gotta have a general understanding of the ways ICE machines are working, and You'll need some tools, OK, but You don't have to be a fully equipped computer soldering specialist for repairing a carb, a camshaft or a primary chain which You can (and I did) repair basically on the roadside. Delicate electronics with a short shelflife and no resilience versus water, roadsalt or vibrations are the natural enemy of otherwise undestroyable internal combustion machinery. Even Diesel engines were ruined with electronics these days, while a Diesel doesn't even need a battery or a spark to run basically for ever without any maintenance than an oil change now and then. The idea of "reliable electronics" is a funny one, let me tell You so much. You do not go on a journey with electronics in Your car/truck/motorbike. Everybody and their uncle do buy and use electronic-free classics once they want to go further away than half a day from their stealership for a reason. Anyway, have a nice day..
I sympathise. I ordered a Royal Enfield Interceptor from Moto Corsa and whilst waiting for it and trading in my old bike, they went bust and I’m out of pocket for more than £1,000. I’ve been in touch with the liquidation company and my bank are trying to get my money back. If they open up as a new company, I won’t be going back. David Harrison lost his job… as did other employees.
That's awful! Sorry to hear that. It's a disgusting situation and there's no way that the management didn't know what was coming. To continue taking people's money for bikes that they couldn't be sure to deliver is nothing short of criminal. This is a huge argument for always buying a bike on finance. You can always overpay it and leave a tiny balance to avoid the interest, but it would give you a route of escalation. I did exactly that for my V85TT, and really regret not doing it for the V7.
Nice bikes but there's no denying your likely to get more problems with Guzzi, Ducati, Aprilia, KTM, Triumph, RE, Harley and BMW. Although you don't get good back up from the Japanese makes you're less likely to need it as their bikes are more reliable. They're also a lot less service intensive.
The standard of motorcycle dealerships in the UK is poor to atrocious. Nor is it always down to the dealers: recently Ducati UK decided to stop the only dealer in the North East between Yorkshire and Scotland from selling Ducati (seemingly because Ducati want dealerships to be exclusive, and not sell other brands) without having a replacement dealer to take over for this large area of the country. This left all the Ducati owners like myself in Newcastle who need servicing or fancy a new bike to ride all the way across the country to the west coast Carlise dealership. Not going to happen: I don' t pay Ducati prices and Ducati servicing costs to be inconvenienced so badly, so I fired off a complaint to Ducati on their website. Here's where it gets interesting and indicative of the malaise being very much UK centric. I received a very courteous, very concerned telephone call from a very nice lady about my complaint. She was calling from Bolgna, Italy. Furthermore, Ducati were concerned some jobsworth 'suit' at Ducati UK had made such a stupid decision, and apologised for the poor customer service from Ducati UK, and advised me they would contact Ducati UK and I would hear from them shortly. That's more like it, I thought, a manufacturer who values their customers. I looked forward to hearing from Ducati UK. Sure enough, about 2 days later I received not a nice, apologetic call, but instead a brief, lacklustre email from a secretary at Ducati UK, not even a customer manager or anything, to the effect a new dealership would be happening, but they couldn't give me a date when. Simply abysmal. And this is Ducati UK, the top HQ, the beacon, the standard their dealerships are inspired by lol!
From your experience they SHOULD have gone bust! I'd not sure the owner didn't go bust on purpose and try to open up under another name. We need the owner's name so we can avoid anything they are involved with.
That is why M-G will never ever get a dime of my money. After two purchases of new bikes, neither of which ran without major issues and the dealer closing their doors.
Guzzis are great bikes. Dont worry about that light. If bike starts and runs ok just ignore it. Its more likely a bad earth fault or dirty connection at clocks. Check spark plug metal terminal caps are screwed on tight, they've a habit of slackening off. Just run the bike and light will almost certainly go out eventually. I used to have 6 guzzis up to 2 years ago. Due to getting on in years I sold the 3 large ones and have kept the smaller 750s. Now and again the management light comes on for a bit then goes out. As I said if bike starts and runs OK there is no issue to worry about. Most dealers are clueless about bikes not just guzzis. They're simple machines and DIY friendly. Get involved with machine and learn. You'll never go near a dealer again.
People shouldn’t need to be forgiving, it’s just not acceptable to get a new bike in a dirty, broken condition. Faults do happen but this is just lack of attention, care and respect. IMO they are not fit to run a business. Beautiful bike bye the way.
I wasn’t even allowed to try and sit on a Honda pan in the showroom (centre of Brighton), i shouldn’t have asked because she just continued walking away from the money. I presume that it would have been their most expensive bike too, so i knew were i wasn’t welcome. That was the only time i encountered a woman working in a bike shop. They’re gone now, no surprise there.
Dealers can be daft sometimes. I’ve met plenty of incompetent sales blokes, but I bought my first brand new bike many years ago from a sales lady at Bransons in Yeovil - she was brilliant!
Many Guzzi dealers here in Norway have dropped the brand. (Due to their financial demand that co. owners be personally liable for their stock. Many would not risk that). My closest dealer refused to continue when presented with this and switched to Suzuki. Luckily for me and my Stelvio he's willing to help me as far as he can with the bike. But he no longer has access to the Moto Guzzi service system, of course. I have to travel far to a dealer who has. This happened before the bad times with the flu and everything.
This is one of the problems with Moto Guzzi. Their bikes are really cool (I had a 2017 V7iii Special) but the dealer network can be hit or miss. I had a dealer 15 minutes from my house, but their reviews were mostly bad. There's another dealership 2 hours away from me and that one is apparently great, but who wants to ride 2 hours for service, especially when you're leaving the bike for a day or more. I ended up doing most of my own maintenance on that bike. (Fluid changes, valve clearance, etc... but I bought it used so it wasn't under warranty.)
Having a local dealer makes a huge difference - I wouldn’t want to ride 2 hours either, especially if you are ping-ponging on a warranty issue. At least they are pretty straightforward bikes to maintain, electronics excepted. My V85TT is out of warranty, so I’m thinking I might do the basics myself. Already stripped and greased the rear shock… I was quite proud of that having had no mechanical experience!
Lookimg at the reports online they went under due to a dispute over Brough Superior and the owners of Moto Corsa decided to withdraw their financial support. What you saw happens in other areas of business when they are or about to become insolvent. Their own staff were not paid and one of them has started a new company that will be trading as Moto Corsa and has the Moto Guzzi franchise trading from the same location according to reports. Hopefully if you return to them you will get a better resonse.
@@CGRidesMotorcycles Yes but he may not have had any say in it. When it's your own business it's completely different and he will want to grow his business with good references. Good reputations are hard to get but easy to lose. It is surprising how many businesses forget that.
@@madcockney indeed it is surprising - this is business basics 101. I've been running a business for 16 years and now have a company with 37 staff, so I've done my fair share of handling problems and dealing with other shareholders. I know how I would respond to a customer facing a problem like mine, and the response I got from Moto Corsa was pretty far removed from that standard. The experience spanned many weeks, so I'm not convinced that it was the shareholders/investors stopping staff from returning calls or delivering good service. After all, as you point out, that would be a foolhardy way to run a business you're heavily invested in. I'm glad you've received good service. Sadly I haven't and I'll be voting with my feet.
@@CGRidesMotorcycles I haven't received good service from them as I have never used them. However I have known businesses in the process of going bust, even when they didn't realise it, and have been working for businesses that are in the process of shutting down or being sold off and it is quite interesting, if not really acceptable how some behave.
Me and the Mrs have had 3 new Moto Guzzi bikes a grisso a breva which never gave us any probs what so ever and then a v7111 which was blighted by crap paintwork etc which both dealer colchester motorcycles and guzzi themselves were not interested in the slightest to solve the problem!. They just took the bike back and so I bought at the time an aprilia v4 which never gave any probs either!!. I will never ever by another new guzzi as the factory just release new bikes and fuck you if you have problems!!.
What a friggin nightmare ! Imagine forking over all that $ to be treated like a Kitchen Rag. But not surprised at all tho. Moto Guzzi it's one of those brands that only a brand loyalist mad man would bet the house on it. Probably not even living in the factory's floor you could get proper and prompt customer support from them. That's Italian brands for you. Ducati it's gotten better but not by a whole lot. Good luck with your Guzzi nightmare and hope you learn a lesson when it comes to Italian motorcycles.
Thank you. The lesson I have mainly learned through 21 bike purchases in 15 years, is that buying bikes is a total lottery and you can have problems with any brand and any dealer. The few Italian motorcycles I have owned have been trouble-free, apart from this minor issue... and that includes a Benelli Tornado 900! Can't say the same for Honda and Kawasaki. And I had poor dealer service from BMW too.
Sounds like if they taking money right up to the day before liquidated sounds abit dodgy & criminal.Those cash deposits at the end went straight into their pocket & they knew it liquidation was coming.If I was one of those who had deposited money he better have left the country or he would be signing his car,bike over to me.Bloody disgusting "A Con Man" to take money as deposits on a verge of liquidation. I too have had my local Royal Enfield Kawasaki dealership go bust & only heard about from a mate who rode past on HIS Fatbob.I thought they'd move & get a email any day explaining things but nothing.Rang Royal Enfield Head Office to confirm it bust.They should be notifying customers of their predicament & offer a 3rd party garage for services instead of keeping quiet.
@@CGRidesMotorcycles Employees would of been kep't in the dark & turned up for work & seen security guards standing out front blocking doors & telling staff no more job here.Start looking for another job.Got a feel for the staff in those situations work right up to last day in the dark & then told to find a new job.
@@ruahinesrider in response to your comment, living local to what was Motacorsa, from what I understand the guys in the showroom and cafe had no warning and it all happened overnight. I went up for a coffee in the morning and it was all locked up with notices on the doors and gates. For what it's worth the cafe is now open completely independent from the bike shop and the service and some bike sales are being run from their service centre in Ashmore. Everyone was made redundant and a couple of the guys were able to buy the service side.
@@jaythompson7087 You feel for the workers who know nothing of these things usually until the day it happens.Glad some of them could buy the cafe nextdoor.
