I've gotta be honest, I wouldn't have had anywhere near that level of patience for him. In the trade, people like him are just a pain in the arse waiting to happen. The job's hard enough!
@@samdub You've clearly not watched much of this channel then? James always goes beyond what anyone else seems to think is the right thing to do by the customer. I do agree that a fair few used car dealers ARE shady and don't give a shit once they've got a sale completed.
Not bad cars. Not fancy but low cost and reliable. Cars like this are hard to come by. You'll rarely see a kia by the side of the road. But BMW, audi, jaguar. You'll see them parked up on the side of the motorway all the time
Fighting over a Kia ceed? Are you kidding. Done 115k in one of these. All it needs was 2 x tyres and a set of brake pads. No car has ever came close and I’ve had everything from Honda Accord to f30 3 series.
Have you driven one? I never gave them a second glance untill i started looking for an estate. Found a 2014 Eco diesel Sportwagon with 143000 miles on it & i was gobsmacked - drives like a new car, no rattles bangs or squeaks, everything works & the best bit is it's £30 tax and is averaging 58mpg. It does everything asked of it. No complaints here.
There's a reason Kia have been steadily climbing the sales charts in the UK - they offer excellent value for money, and in recent years are nailing the styling and specs in the respective model's classes - the Sportage has been selling like hot cakes in 2022... oh, and that 7 year warranty makes them very attractive as used cars - they tend to have been serviced throughout those 7 years and had most things well maintained on them. I'm on my first ever Kia (Stinger GTS) and it's a hell of a lot of car for the money !
I once had an issue many moons ago. I'd chosen to buy a Vauxhall Estate car from a non franchised dealer, and put a deposit on it. A day or two later, I spotted the car being driven by the dealer, loaded with stuff in the back!! I wasn't best pleased and told him so. He insisted I charged him for using it! I responded by stating I'd already *paid* him a deposit on it, so technically he should not have used it for moving any goods.... I told him I was no longer interested in the car, but it took me a couple of weeks to get my money back.... He ceased trading a few years later.
@Nick Maclachlan Any turbocharged car can 'eat its turbo'. I've serviced and maintained several Vauxhalls including an Astra H with 192+k on its original engine and gearbox, this is the 1.7CDTI model. It's had issues like a sticking rear calliper and a failed dual mass but these are issues ANY car can suffer. My brother also runs an Astra J estate with the near enough same 1.7 turbo diesel. Hasn't missed a beat or even failed an MOT on even a small problem in the last 3 years he's owned it.
I was expecting exactly this sort of situation to happen by offering first refusals. While it's a nice gesture, I think it's best to simply operate on first come, first serve. Whoever puts the money down first, gets it. First refusals invite time wasting (they didn't know it'd be too expensive to deliver before asking you to hold it for days?) while potentially turning away genuine buyers, leaving you holding the can if they decide they're not going to go ahead with it. All in all, probably not worth the aggro as a one-man business.
I respect that he stuck so rigidly to that first refusal, but totally agree, first come, first served is the way to go and would have saved all that palava, just not worth it, with his quick flip sort of operation, time is definitely money. I bet that customer will be the type to come back with a little squeak, might be more trouble than its worth, but that'll be another days work, and another episode 🤣
If I want right of first refusal I pay for it. I offer a small deposit, say 25GBP, which is non refundable if I refuse. If I take it then that is deducted from the agreed price. This right has an expiry time agreed by both parties. This is a great way to secure good deals AND goodwill with suppliers.
@@alphaomega5721 I didn't want my original comment to be a long-winded analysis of first refusals but I disagree. It's a good idea in theory but in reality, there's a real risk that it actually ends up causing more grief than it's worth for a one-man band. Once you start to involve deposits, you're going to inevitably be dealing with people coming up with all sorts of excuses as to why they're entitled to their deposits back and causing problems when you don't cave. Given customers like the one mentioned in the video, I'd consider it from a personal safety angle too. Just imagine how much worse behaviour can become when they feel cheated out of their money, even if they were at fault. It might work to cut down on time wasters in a private sale but is an extra £25 here or there really worth the potential headaches?
@@Chaosvex I think you're missing my point: As a seller I wouldn't suggest non refundable first refusal deposits. As a buyer I offer them. If agreed to by the seller, this buys me time.
Lol, such passion over a Kia estate. I actually like the fact he got really competitive to secure a deal on what is a pretty mundane vehicle: never mind Gladiator people, this is war!👊
The golden rule with being a car dealer is the car is always for sale until someone puts their money where their mouth is,no holds,no first refusals,at the end of the day you’re there to make money not friends😀
Opposite, you life by your reputation like a restaurant. The moment word spreads in your area better be avoided you are done. You might hang on for another few years selling sh"%boxes to people without any other option. Low profit and alot of headache.
@@AcceptYourDeath how is requiring a buyer to put an online reserve or deposit down going to negatively impact your business? The online subscriber first refusal would negatively impact your business because it's stopping you from selling to customers who turn up looking to buy there and then. A restaurant who doesn't take a booking deposit for a large group booking will be at a loss when the booking doesn't turn up or cancels on the day, if that was happening regularly it really wouldn't matter what the locals thought of you because you would be out of business from loss of earnings fairly quickly. He could have said to the subscriber interested in the car initially, that if it wasn't sold that day, a Saturday of all days, he would then hold the car after Saturday's COB till Monday morning for him, that's still friendly but professional. That's still fair and keeps everyone happy. A stressful experience with too much back and forth and up in the air to a on the spot buyer would definitely impact your business in a negative way as it needs to be an enjoyable & relaxed experience buying a car especially when thousands of pounds are on the table. My adverts buy & sell online account has near 100% positive feedback, and I don't do first refusal or hold for days. Once you're pleasant and zero hassle and selling genuine items, people will be happy with you.
The customers in your area are so lucky to have such a genuine car sales business on their doorstep. Car dealers do get a lot of bad press and some are genuine rouge traders,but the fact you sit on the fence and your honesty and integrity really set you in a class of your own. I love your videos,very informative.
I used to be in retail (not cars). We learned the hard way the first refusals just aren't worth the headache. And that a difficult customer will always be a difficult customer. You just don't need that hassle.
These idiots exist everywhere! I had great fun refusing them from my site. Not worth the hassle😢😢 Sometimes I’ve ejected them off site as they refuse to leave!
I can't believe it, you are such a good bloke, if only all Car dealers could be like you. I watch your vids and the standard of the Cars after you prepare them for sale is first class. Well done mate, you are a Star.
I find it amazing, that this vehicle can evoke so much emotion. Although, I'm sure quite functional and serviceable, how so much angst and drama can be invested is almost beyond belief.
Found your channel recently and I gotta say you're probably the most honest car dealer I've seen! The transformations on the cars you get in is amazing too, has me hooked. Have you got any tips of getting a small burn mark out of fabric or at least make it less noticeable please? I've got a 2003 Honda Accord and the interior is pretty much mint especially for it's age except a small burn mark above the drivers side window (exterior has a few minor battle scars owing to an elderly lady owning it previously but it's been serviced religiously). Many thanks and keep up the good work! Shame I'm up north or I'd recommend people to you haha
Thank you Matt, much appreciated! Fabric is a hard one, finding a Sharpie the same colour can help or very light dusting from a similar colour rattle can (very light or it will cause the fabric to go crusty).
As always you show just how to treat people as you would like to be treated, those that only care about themselves that are stressed for other reasons, well only time will tell. Another well done you, we all have our good and bad days, your management of that and your cars are just perfect.
Proves you are doing a great job of car prep and customer service. Trade a bit different to this time last year, when you had the 2 Yaris & fiesta auto that took time to shift
Hi there Mr chops! I've been watching your videos for a week now and I'm loving the stories so I have subbed to your channel and I'm really looking forward to seeing much more brilliant videos.😃👍
Good story James! You were 75% into it and I thought you were going to say his wife had been down , drove the Kia Ceed liked it but loved the KIA Soul. Then gave him a roasting about the Ceed being a bit "fuddy duddy" for her and they bought the Soul😂😂😂
I've lost out on buying cars for both reasons,firstly due to another person having first refusal,secondly due to being told i had first refusal but they sold it and i must say the worst ones are when a garage/person say's that you have first refusal but then sell it.Keep up the honesty James,repeat business is great.I can honestly say i have never again dealt with the people and garages that sold a car i had first refusal on to someone else.
@@peaceformula5830 For me,i wanted the car but knew it would get alot of interest so i asked as soon as it went for sale to be the first person to view it and most likely buy it.I guess its like reserving a viewing if you can't get to the car fast enough.I hope i explained it well enough,if not,feel free to ask more
Hi James congratulations on reaching 26,800 subscribers and you will soon be at 27,000 subscribers and well done for all your continued hard work on the cars
Crazy situation with good quality used cars in such short supply at the moment. It is affecting values like I've never seen before. My daughter was contacted by Mini last autumn about potentially swapping her three year old Mini. She did not expect to have the conversation at all as she was only 2/3 of the way through her PCP but the deal on a new Mini was too good to miss. She's ended up with a brand new Mini in exactly the spec she wants for very little difference in monthly outlay. That said, though the deal was done in September she's still awaiting delivery. Should be this month apparently.
You are an Honourable Gentleman . . . Honest & True ! It takes ( Licorice ) Allsorts of people to make up life in all it's many / various forms . . . 'You can please some people some of the time, but you can't please all of the people all of the time !'
I'd stay away from the guy, sounds like he is going to be back and forth for the slightest thing for ever. The car will never be good enough for him as he has had to pay for it.
You did the right thing should patients when needed. Treated the bloke with respect when he was disrespectful. But you're there to sell cars by being the way you are you sold the car. From the comments a lot of people don't understand that you make your like this. And dealing with the general it's quite difficult sometimes that's a skill in itself well done.
James sometime you can't do right for doing wrong. Glad the car sold though. Just hope the chap doesn't turn out to be a headache. Keep up the great work. 👍👍👍🏴🇬🇧
In this day and age it’s never been easier to contact someone, so why does he keep driving over to you when he could just call you? People are strange.
I was in the business over 20 years, nobody offered first refusals, the deal was done on the day, if not, it wasn't a deal, the car stayed on sale. Might do's, probably's and definitely will buys, were ignored.
Well done James, you have the patience of a Saint but you may pray the car holds up and doesn't go wrong, in any way ... no matter what!! Personally I would have refused to sell him the car as I would be concerned about his reaction if something goes wrong with the car. However, from past experience, working as a senior manager in a very large insurance company in their underwriting complaints department; sometimes the pillocks and bad tempered customers are your best friend when you sort out or compromise on an issue. I doff my hat to you James.
Pleased you got the sale. What a nightmare situation though, and no - you did nothing wrong. 2nd hand car market is nuts though, and at least he apologised! Must be very hard trying to keep everyone happy and actually get a sale...
Mr Chop! You can well do without this Angst!!! When I ran my own wedding photo business and customers like this came along I told them the 1st person to pay a deposit would secure the date AND I can take your credit card number NOW over the phone if you wish to book!!! Sorted!!!
I personally wouldn't hold a car back if someone's there with the money they can have it reckon this guy is gonna be a pain with the warranty from the sounds of it
You'll always get DREAM BUYERS in Any Genre. I worked for used cars at Vauxhall in Essex late 80s and Ford Yorkshire 90s and I'd say SELL it to the FIRST customer with the Buckeroonies 🔥 It's an Extremely tempestuous trade used cars and it's not as if you've got 3 more identical on the shelf. All spoken with respect for your jolly good character. Greetings from Middle Earth
Some people are beyond reason and I'm disappointed that this dickhead managed to get the car in the end. Hate unreasonable people and will agree with your fair methods.
The Kia Venga I have just bought was a similar situation. There were four other cars that I had turned up to view, but spotted a married couple haggling over the Venga, he was wanting no less than £10'000 for his own car against the Venga at £4'300, I reckon he was just trying to clear a debt. The trader told him that he couldn't pay that for his car and he just said that he would go and get it valeted and sell it on, then return and buy the venga, he didn't leave a deposit so when he left I pounced. After the test drive I bought it, top spec Venga 3 2013 with all the bells and whistles, I especially like the electric Panoramic roof, and the £30 yearly road tax.
What an absolute tool this bloke sounds, take my hat off to you m8 I would have told him to feck off especially coming into your workplace shouting the odds,another reason for not selling him the car because imagine what Kind of attitude he would have if he has a future problem with the car,he sounds like he needs anger management,👍👍
People do it with my computer repair business. They'll come over to see me without priort arrangement (bearing in mind I don't have a storefront, its a residential address), and expect to get faster service than someone who contacts me ahead of time. I even specify on all my advertising that customers who just turn up without contacting me first will not recieve faster service. Winds me up sometimes.
Good to see the Alfa comes in red…… James is the Alfa a reliable car in your opinion was thinking of buying a 2012 1.6 diesel one ? Great channel by the way !!!
Handy it's a Kia as more likely to be written off than go wrong. Focus part ex asking for trouble. Maybe emphasise test drives by appointment and deposit required post test drive and it's theirs.
The annoyances of selling goods when you try to be fair to others 😅 Thats the main reason I just take the loss and don't bother to sell my cars anymore, but trade them in. Stay true and I hope karma will keep you covered and I'll enjoy the stories of your adventures in the meantime 😁
Thank heavens you have a high threshold for tools that buy cars. Would rather deal with a smaller operation such as yours, than these giant impersonal pressure places...He is a lucky fella that you remained calm, sadly, his wife must put up with him....
I'd never bother with first refusal, 99%of people deal there and then, if they don't I immediately forget them, I'd never ever turn a buyer away who was actually in front of me, I find that once a deals gone into the next day or two it's dead in the water.
I bet you had a headache at the end of that day! Gordon Bennett 😲😲😄😄 You did it right. First come first serve is easier though😊 Id always keep a list of interested parties and being up front, up front, saves lots of hassle further down the road. Customer "I want a complete clutch for my NSU yesterday" Me "I can't do it yesterday - perhaps try xyz auto factors down the road, they might - but I can have it here for tomorrow with a 40% discount, if you leave a deposit and your contact details". Customer "I'm not waiting that long!" Storms out. Two days later he's back asking to order the clutch for his rare motor. Seen it a hundred times or more😄😄
I remember many years ago I was desperate to buy a yellow fiat coupe 20v turbo. I had searched for months and then noticed that a garage about 45mins away had one come up for sale so I rang up and was told that it was due in that afternoon so I left a deposit over the phone and agreed to go and view it later that afternoon. I got there at the time we agreed only to be told that somebody had seen it being delivered and bought it there and then. As you can imagine, I wasn’t a happy bunny but some dealers just don’t care. I wish there were more like you about.
@@Brian-om2hh Yeah, sort of, but the early to mid/late 2000s Ford's are up there with most reliable for their time. 2011 ish onwards with the Ecoboom engines coming out to play is where disaster struck for Ford!
No deposit=no commitment on either side, although I appreciate your personal morality i.e. "My word is my bond" on the First refusal; unfortunately this can often be one-sided/a downfall with some who are "Definitely going to buy it mate" types. That said, I wouldn't have sold it to this guy as often people like this can be a 'nightmare' after the sale as well. All credit to you though, as you are everything a good [as in fair] businessman should be. If I lived down you way and needed a car I would feel confident buying from you, and would know that any statement you made would be genuine and not sales BS....and I have bought/sold many cars in my time.
Earlier in life the 1960s OAP bought a mini from the garage i worked at & kept complaing bad mpg a mechanic had it for a week & got 48mpg whilst driving for a week returned it a month later he returned still complaining mechanic took him on a test drive came back laughing turns out the OAP only used first gear had never passed a driving test as had licence prewar when test not needed
hi there i had a same problem missed out on a bmw x3 by not seeing the call off the trader but it worked in my favour as i saved a £1000 on the one i got and only half as much millage
