My new, broken computer 

Please feel free to drop some links to recommended systems, or specific advice here. I'm feeling pretty lost here,,

Thanks for sharing. It is always interesting seeing the perspective of someone not savvy with computers ordering an SI build. Simple troubleshooting can seem so overwhelming. I hope it all works out for you.

Just send it back and have the credit card company get your money back. $6k is way too much for a computer

Sam, I recently bought a Mac Studio computer that is about 8 by 8 by 4 inches. It came in a box about 4 times its size, but still a lot smaller than yours. It did not have all the expanding foam on the inside. I guess SF wants to make sure there is no damage in shipment, but too bad they sent a bad computer. Let us know the outcome and let us know if you will ever buy another SF computer.

I feel for you. This, by the way, is why I always try to buy local. You can talk face to face with the person that built your unit. And in my opinion you got taken. I'm in a small Alberta,Canada town and have a choice of two computer stores. What you got would be about $3,500.oo CDN and I can drive it to the store for them to fix. For an extra $50.oo they would have set it up. Good luck and I have been missing your vids. You're an amazing lady!

I bought a new desk top in 2001 . It was a DELL , very simple to hook up. Color plug and play.. 10 mins up and running. hope you get yours working

People think I’m crazy but that headache is diverted by buying local (or as local as possible), it’s irritating to receive things broken and then the company doesn’t seem interested in backing their product. Blessings and prayers

Probably a loose connector or a loose or broken hardware issue and this probably happened during shipping, if I were to guess. I order the individual parts then build the pc myself because shipping on pre-builds is terrible something is ether broken or it doesn't work out of the box. If you are spending that kinda money then in the future try to do it locally, it's easier for returns and most brick and mortar places have in-house Techs to help with any issues.

I had a friend put a computer together for me for my grandson a gaming PC. I ordered all the parts from Newegg and Amazon for under $2000 and it’s an incredible PC. Haven’t had the first problem with it.

Some day we need a new home for our computer needs: bigger desks, extra ventilation with super clean air, moisture free, then a guest room for technicians to standby for first few days/weeks for setup and technical assistance, little magazine room for shipping package/insulation. And then we go broke and have to sell the new/altered home due to constant issues without gaining money due to big loss of time. Brave new computer world.

As a former video editing engineer at a major TV network, I would encourage you to get a Dell or HP workstation specified for editing. We used them exclusively for broadcast news editing. The blinky colored lights in that thing scream garbage to me.

I'm sorry this happened to you. Something similar happened to me years ago and I said from now own I'll buy from a local business (which I did with my last computer). If you have an issue, the shop is only a few miles away and they really appreciate your business.

starforge was one of the hopeful better up and coming top-tier Si's, some of there builders came from the now bankrupt "artisan builds" company. except when reviewed by gn , SF didnt know how to tighten screws, or take peels off of ssd heat sinks, they had to introduce additional training after the review to have them check for it. pretty much never buy from ANY SI. you will always get fleeced. what did you even get for 6k? you could have build 2 uper-middle end gaming pc's with scalped gpu's for that.

Seems like you could have spent $2K at Best Buy on a Dell and had all the power you needed. Of course it wouldn't have had all the fancy lights and glass window, if that's what trips your trigger.

I love pitchers of the things I need to do......The best!! No good deed goes unpunished!!! Have a good weekend!

I would suggest seeing if there is a Micro Center near or within reasonable driving distance to you. Don't know if your planning to get a new PC or wait for that one to come back, etc. But the folks at Micro Center can help you out with all your needs. I personally have not purchased a proprietary system since 2000 and have built probably 10-15 PC's for myself and kids based on what our needs have been over the years and what you are experiencing is the exact reason why I build them.

With the shipping channels the computer has gone through being bounced around in shipping and handling, you could check the connections and make sure the memory cards are seated properly. As long as you use a grounding strap and don't touch any circuitry.

one time I had a cheap brand pc randomly pop and electrical smoke came out of the board, not nearly as bad as the other week... trying to get the hey bail feeder ring over a grass bail on a hillside, big metal thing hardly fitting over and it started rolling down the hill were the cows were walking around for weeks prior... 😅🥲 so many things held together with twine...

These things are sent to try us, is what my mother always told me. One way or another you'll get it sorted Sam, I'm sure.

I built my computer from parts from ebay and newegg in 2017. My power module died and replaced it got it working right away and upgraded ram, cpu and Graphics card once. Still works fine after these years. It's not that hard to put together a pc tbh

renovation time ! the plug and play units can sometimes be , just that you unplug the broken part and plug in the replacement part . Thes big machines are made to hold up and do the big stuff . Ever looked at a small edit company? You have crossed the line to DO THE STUFF BETTER and RIGHT !! Ok , you had a fiat dump truck... now you have a MACK dump truck ,get it . !! good luck , waiting for you up dates !

man I hate seeing folks get screwed by computer / technology companies. I've been doing tech shiz for 25+ years, would love to help if I can and there's any other trouble. Holla! I know Andrew knows his way around that stuff too. I see 3 wires going up behind the monitor - sometimes people plug extra unneeded wires in becaues they're there and they think they're needed. The monitor may be confused by the inputs (Johnny 5 is alive!).

Well that sucks Sam, I hope they have it fixed by now.

I sold both Apple and PC based computer systems for 25 years. The big mistake my customers would make was to put their computer (tower) on the floor. It is the dustiest part of a room - the floor. Get a different table if you must but put your tower up high and it will stay a lot cleaner and healthier!

Sorry, your tower doesn't work . Hope everything gets resolved. We will be here waiting for your videos. Thank you for sharing. 😮😊

Good luck. Technology is great but very frustrating when it craps out!!

Sam you have a store called "Micro Center" in Westbury, Yonkers, Flushing, Brooklyn NY.. They are a computer store that is tailored to your computer needs. The best help you can get in the computer world. Hope all works out for you.

Hi Sam, hope you're keeping well. Sorry to hear about your PC woes, they're fine when they're working... had major problems with my last laptop and lost a ton of stuff after needing to reformat the hard drive. I now save everything onto SD cards instead of trusting auto backups. Works for me. Hope it all works out for you. Thanks for sharing. Stay safe and keep up the good work.

Hope you had fun putting that together. BTW, I love the TARDIS lights hanging in your room.

Hi Samantha I feel your pain love I would never buy a large computer again I,m nearly Eighty and have had a few the early ones were not too bad anything with windows on is a bunch of Crap it put me off of computers and lap- tops I know you need one for your business so wont say anymore,can just say love when you had your hair cut short you did lol cute God Bless

I’m surprised it was packed the way it was, normally opening up a new computer would void the warranty. I was going to say, you definitely need a new set up, but you showed it. Looks Nice Too bad the computer isn’t working out. The problem sounds like the video card or power supply to be honest. Have you tried different editing programs, like windows movie maker??

Looks like you bought a main frame! Now you can run IMS, have a shadow system, load balance your traffic, run some pl/sql and integrate it with Java, and even edit videos.

Keep them coming sam love the videos good to see you back on the channel 🎉

You are entitled to a refund or replacement (your choice) if it is DOA and they have to pay to send it back and send you a new one if you want one. Look up consumer law this is not standard warranty there is a cooling off period.

Build one yourself it's very simple I think you'll find it enjoyable!

I'm not exactly sure about the exact components but just for fun I did a build at a webshop here in Germany with the top-end Ryzen 9 7950X3D, a B650 board (not the highest end X670E), big air cooler (Noctua NH-D15S), Fractal Chassis, 1000W Gold PSU (Seasonic Prime), 64 Gigs of RAM, a RTX 4090, two 2TB 990 Pro SSDs, Windows 11 Pro Licence and as peripherals Logitech MX Keys Keyboard with MX Master Mouse and a 28" Iiyama 4K IPS screen, including the assembly for around 200 bucks that in complete would cost me around 4600€/5000$ (including taxes and German sales tax is at 19%), 6k seems to be a ripoff. And yes video editing needs a lot of performance but IMHO you mustn't buy the most bada*s high-end components, do some cutbacks: Why a RTX 4090 for around 2000 bucks if a 4080 even 4070 or AMD RX 7900 XT[X] would also do the job good enough for much less bucks (and more bang for the bucks)? The CPU, of course the top-end i9/Ryzen 9 will give you a big grin, but wouldn't a Ryzen 7900[X] or i7 14700 with some cores less (but still with a whole lot) also do a good job and you also save a couple of bucks? A mid-tier mainboard between 200 to 400 bucks also works great you don't need to get the top-end ones for 500 bucks and far above that (some have models for over a thousand bucks). And especially on computer parts the price decline is so hefty because these outdate pretty fast, the prices really plummet when a new generation of CPUs and GPUs comes out, you can see it on graphics cards like the RTX 2080 Ti, it came out in late 2018, so roughly five years ago and these retailed for at least 1100€ and more - I just took a look at ebay and okay, these are used prices but they nowadays sell for around 260-400 bucks, so in just five years they've lost a whopping ~75%! That was really not a good deal, but I don't blame you - I guess a lot of PC self-builders fell for some OEM machines or prebuilt systems in their past and also did some bad deals into products that were a disappointment and not worth the money but we've learnt from that, about a year ago in early January of 2023 I sold off my "old" PC (most components were around 4 years old at that time, but I had built a much higher-performance system since that and this as my secondary was mostly standing around so I decided to sell it) to a couple and they told me it's for their son, they gifted him one for christmas but seemingly fell for a sketchy, almost scammy seller and got disappointed, so they sent it back and bought mine instead - had no complains since I've sold it, I even visited them a few weeks later because they asked for a monitor and I hadn't had one for sale at the time but a broken 24 inch 1080p TV with a broken PSU I just was waiting for spare parts, then replaced them and it works again, then brought it to them. So don't throw to much money into high-end computer stuff next time, better save some by limiting you budget and especially take a look a buyer's guides for example do a limit of like 2000$ and then search for "best 2000$ PC" on RU-vid and you'll find a bunch of videos with such build ideas just watch out that they're only a few months/less than a year old so that they aren't outdated, seemingly you'll also find a lot of help on reddit's r/buildapc and forums like PCGamer or Tom's Hardware.

I've always purchased small quad core Dell desktop referbs and because of the low cost I wound up with several of them in case one dies on me. Years passed and none have died, or has gave me any kind of trouble. So I guess I'm a Dell guy for life.

Hi Sam! If the computer sometimes starts and sometimes does not, it is possible that the computer is not faulty and the monitor is not faulty. This error can occur if both devices are over-conserving power (which is beyond the user's control). In this case, if the computer does not detect the monitor within a few seconds of powering on, or the monitor does not detect the computer, then the computer will not produce an image and the monitor will not display anything, and the user will think that the computer is not working. A similar error can occur if the computer has more than one video output and the monitor has more than one video input. You can improve the situation by connecting the two devices with a Display Port cable (instead of an HDMI cable), as newer devices usually have a Display Port connector as well. I agree with the service department that if such an error occurs, the monitor may be the cause of the apparent error in the first place. I wrote all this based on my own experience, it took me a while to understand what the problem might be, in my case using the Display Port cable cleared the fault.

I can feel for you. I hope it turns out well for you. greetings from "Bad Kreuznach" Germany!!!

Wow. Tec today. Bet your lost with out it. Hope it is fixed soon for you to make more video's for me to watch. Thank you Samantha.

Take any CDs out of the cd tray before you start it up...be SURE you push all the memory chips and make sure they are set flush on the mother board. Make sure your CLOCK is set in the bios, Be sure that the battery inside is good. Your graphic cards , be sure they are set and the proper power cords are pluged in also. Some systems act the way you are describing . Be sure the computer processor chip is pushed down and set firmly into the processor . Be sure all your memory chips are set properly into each sockets...1 in one. etc. Some computers want the monitor in the on position when starting. Go into the computer setting to DEFAULT.. Ahhh i was watching your video while i was typing this so i have seen you sent the computer back to the maker.. good. I believe your graphics card may be bad or going bad or the power cord to the graphics card may not be pluged in all the way. HOPE THIS HELPs. my son and i built power computers for gamer players, and we loved it. Great videos..girl...hugs. al n kat

So I would recommend a NAS (network attached storage) system for redundant storage of your data. Could also be something cloud related. My point is that a redundant storage option. will save you a lot of headaches when the computer desires to go bang and whipe the whole system. or just a HD failure . A terabyte portable storage to download videos to redundantly. As a side note make sure to out this company to us all so we can spread the word to not deal with this company if they give you more trouble. The squeaky wheel gets the grease. in the meantime the laptop should be memory upgradeable to 32 bit for not too much.

I had issues using hdmi cables before ( I also got 30+yrs in electronics) due to a packaging. It's so easy for a shipment to form a static electricity potential while handling, so first thing users do it just to plug everything in like they used to do but, best way is to equalize potentials first, before using hdmi connections, by shortcutting metal parts of units you are trying to hook up, basically to ground up all together using a piece of copper wire to discharge to same electric potential. It takes only few seconds. Just don't put wire into sockets of any kind, just lean it to exposed parts of a monitor (socket screws for ex.) and PC frame. Your system might suffered same issue while hooking it all together so I hope this advice will help you with new one. Btw, best and safest connections in terms of static are galvanic separated like optical cable but it's not widely available and has some hardware issues as well. HDMI cables are flawed by design.

Thank you: I understand your frustration

Good luck. We look forward to your new videos in the future.

a tip for the future, biggest cause of electronics failure is over heating. Dont put cabinet on a carpet,fans will suck up fibers that coat boards and fans causing overheating, elevate cabinet on small platform least 6''. even if you have to buy additional box fan for ventilation ($20.) do it, most computer have a way to see the internal temps of the cabinet --find out how to do that.

All that plastic ! Hope it hasn't caused static damage to the component parts, which maybe partly or wholly responsible for the hassle you most definately should not be having. What a miserable bunch your supplier sounds like. No customer service at all as far as I can see. Hope it works out for you Sam. Looking forward to the many videos you have in the pipeline or wherever :)

Love your videos as far as the computer goes i would put it in the $80.00 box ship it back to them then ask for a refund... Then I would go to a local computer store and get a better unit at half the price. God bless... stay happy and strong

To be honest, you do not need devices with these specifications, as they may cost more than you need, especially since you spend most of your time outside the home. My advice Sam is to take enough time and advice as it may prevent a bit of damage. I've been thinking about buying a computer for about four months until I figured out what I needed. When it comes to money, no one these days gives away money for free..

Apple enough said

You are great and awesome dear Samantha Good luck with the new computer

As a Pole whose autumn national sport is mushroom picking, I must note that you have a very nice guide with the appearance of several tasty species on your wall ;)

Those cables are extra power supply cables, the ones they did not use when building the PC. I have several PCs I have built in this case too, it is a very nice case.

Eso es un problema en todo el mundo, en Europa también puedes tener ese tipo de inconvenientes comprando productos online. Y es irritante conseguir que las compañias se hagan cargo de sus productos defectuosos. Solo puedo decir que te armes de paciencia, que no te desanimes y que ya verás como vas a poder editar todos esos videos que a todos nos encantan. Gracias por seguir subiendo todo lo que puedes. Muchas gracias. Un saludo.

somebody made a good point,if you charged it to visa/mc check on defective purchase policy or just get your $$$$ back and they can keep their junk.

Hope they are taking care of the Return fee. Tell them your documenting the experience on RU-vid. Give out their Company name/ Computer name and model. They should be sending you a new one and you Return the old one. They are bulling you!

I suggest that you invoice the computer company for loss of business due to their sale of a malfunctioning computer. $500 a day is not unreasonable

One of the side effects of the past 4 yrs is that shipping costs are WAY up. Even for bulk shippers cost is up, for individuals it is stunning. I had a sinking feeling when you tore both boxes apart as I have always kept the shipping and packing boxes, but I have a small storage attic for this. Never had a major computer glitch except once in 5 generations of computers past 35 yrs. Had a Dell fail and eventually they sent a tech to the house (no charge!) and finally sent a free box to return the computer for a replacement, about 15 yrs ago, a different era, a US company. Although Starforge is a US based company, the original packing box you opened has Lian Li on the outside, making one wonder how much US input there is in the device.

i feel your pain i just bought a brand new truck and it been broke since i got it and its been in the shop for a almost a month

There are two things you need to understand about electronic products particularly a PC. The first is never ever throw out the shipping box and packing until you KNOW it is going to work reliably. In your case I would probably have hung onto the packaging for about a year (if it had a two year warranty). The second is that, in spite of what anybody/everybody tells you there is probably a 5-20% failure rate within the first 3 months and of this failure rate a good percentage of that will be intermittent failures - which you appear to have. In fact the worst PC problems to fix are the intermittent failures with the worst type being ones that only fail perhaps monthly.

What a dilemma ! I have been in computers from the beginning , started out with PC s and when I started a business was frustrated to the max when trying to just get it to print labels. I then bought a Mac and found out that that is the only way to go. Go to a Mac dealer and talk to them.

We hope you get your computer fixed. 😊

Too late now, but next time make sure every plug is seated properly. Sometimes those modular "Scary mess of cables in the bag" could easily not be plugged in properly. Understanding the power supply was modular. No other Specs of the PC was given. The video card uses one of those cables for power. The Monitor not turning on with the PC could mean that it was not left on standby. Or the monitor cable could be loose. Don't know the exact specs of the PC other then 64GB of RAM so don't know if the power supply was adequate for anything else. $5k for a PC better be top of the line.

Another idea came to mind, it's possible a video card may have jarred loose during shipping, taking it out and installing again, that may get the pins connected again. The same with the cables, unplug and plug back in. The trouble is it could have been anything simple.

Sam' too bad you couldn't add some memory to your laptop.my brother works on all of his LT himself he is always adding memory to it. well i hope it all works out well for you. You take care and stay safe.

Sam, I know exactly what youre going through. I am just about at the end hopefully of a two month ordeal with apple. I have thier premium computers and when they go south.............they are gone.At the end of it all I had to update two computers, a mac pro desktop and a mac mini. Today was hopefully my last trip to the apple store for support, the gal thier figured out the problems, Yah!!! countless hours on the phone support and miles of driving back and forth to the apple store, & trips at 100 kilometers each. I feel your pain!

Shocking quality control and customer service. You'd expect far better systems to ensure that it was fully functional and fit for sale prior to the end user receiving it

You need that much power to edit and create RU-vid videos Sammy? Shocked, I thought people just did it on a laptop or even on their Iphones. That unit is huge!

I bought a Paradox Customs PC about 6 months ago and it’s phenomenal. In case you or anyone reading this comment decides to eventually go a different route and new company. Sounds like Starforge isn’t a great company to work with..

look up how to rehabilitate the current laptop , i bet a clean install after bacccking it all up , some better RAM and add more ( per the video you look at about rehab) an SSD , surely theres some geek kids around from another family who can help you out?

That is a monster tower ... for 6k they should make it right!!

I used to be a computer graphics guru and stepped away from high tech 12 years ago which is an eternity w computers ... intermittent power supply or hard drive issues my guess. Poor quality control... reloading operating system is problem as well to solve issues but very complicated usually...

Sooo frustrating. You try to do everything right and everything go's wrong. I was wondering where you were. Good Luck.

Don't your city have Costco where you can get latest Apple IMac that only take very little space, one of RU-vid "Shed Flips" I watch regular, he is using IMac already few years old and he never have any problem editing his video logs because he mention it on some video earlier.

Hang in there Sam. It is super frustrating when a company gives you a hard time after spending so much for what was supposed to be high quality! They should be giving you alot of the money you paid them back.

Moin. Hol dir doch einfach ein schnellen 17 Zoll Apple oder Windows Laptop ! Denke ist eine Platz sparende Lösung und ein Großen Monitor kannst Immer noch anschließen 😜👍 Danke für Videos ❤ Grüße aus Kiel Alemannia 👍

You could have bought a Lenovo. They come with on-site, next day service. I've learned. They have taken very good care of me.

Serious advice. Find a nerd, feed him lunch. Someone who is naturally into computer building and repairing, might not actually do that as a job but has played with them for many years as a hobby. I'd offer but wrong country. The issue you have does sound like it would be best to have someone hands on looking at it. I can't say to not trust the company as I know nothing about them but they don't seem to be in a helpful mood to say the least. For what it's worth, I'd expect 5 years from a new PC before hardware failure is more likely. BUT... that doesn't take into account any software issues which will be on you to navigate yourself. Such as Windows upgrade fails or bad drivers. So again, find a local nerd. (From someone who grew up in the 80s and built many PCs from spare parts in teen years.)

Comes with its own light show And it doubles as a room heater

temper temper young lady lol

saving on a box for 2 years is the worst thing I've heard

I don't think anything being made since the event of 2020 is any good, everything is just junk. Parts for anything are just poor quality, doesn't matter if it's a computer, car, household, and even the lumber is junk. Hopefully you'll get this sorted out. G-d bless.

Buy direct from Dell! Dell has resources to help build a system that meets your needs. Other, I like watching you solving problems, experiencing new situations and developing skills. I heard your dad one time tell you "just slow down, don't get flustered and take it one step at a time"...something to that effect. Good advice!

It's also about CPU cash size

Aaaand.... that's why you don't rip open cardboard boxes when you open them. Saves you $80 on buying a new box to return broken crap!

Sorry you have to go through this BS. Of course, they will say you broken it. Who is this computer company so we don't go through this BS. And if they are watching this video, shame on you for taking advantage of this young lady who is just trying to run her business. Sam, I hope all works out for you. Aloha from The Big Island🤙🏼

Samantha, you're so gorgeous !!!❤ smart hardworking...

Keep on trucking! as they say, " With time, this too will pass!"! I was wondering what was happening. Good luck with the computer problem!

I wish you had asked us before you decided to buy this ... See HP ZBook Studio 16" G10 Mobile Workstation PC Be ready when inspiration strikes. Packed with pro-performance in a sleek PC that fits in your bag, the ZBook Studio is engineered to get you in the zone and help you stay focused. Build complex models, render in real-time, or crunch data, on-the-go.

i feel your pain....i get so frustrated with all this fancy tech....simpler life is better

I've had a ACER tower and monitor for years with no issues. Could you not add RAM to your laptop? Or just get a larger RAM card?

I was wondering why you was not putting out any videos. hope they get your tire fixed and up running perfect so you can make mini videos. Keep up the hard work.

Hope u get it sorted miss ur vids on a week end relax session 😁

It could be one of the circuit boards may have cracked when they originally packed the inside of the computer with those pack out bags. Great to see you again. I hope you have better luck with the next computer they send you.👋🥰

Good work. What a pain

Good to hear from you Sam, good luck !

I feel bad for you i know how frustrating it is when you spend a lot of money so you don't have trouble with something and then all you have is trouble

Sam, it`s OK . Eventually , u will get yourself a working setup. Sure, it sucks to loos hard-earned money , but it`s a journey. Regards from far Ukraine.

sam u are great

I swear all the crooks from Artesian Builds just went to work for Starforge. The way they inject foam into those cases for shipping is completely unnecessary and has probably caused damage to the motherboard.