Samsung French Door Refrigerator/Chest Freezer Ice Maker Repair 

I looked through multiple videos on this and yours is the first to tell me where that cycle switch was. You are my final and happiest stop.

i swaer no one else on the entire internet says anything about the cycle button! youre a lifesaver! thank you sir

I feel like my uncle just told me what to do. Thank you so much.

Perfect video. Was about to order from Amazon (now $124) but read through the comments and, thanks to a couple of folks in here, was able to pull out the top drawer, reach into the ice tray where I felt a chunk of ice cubes stuck together that were preventing the unit from cycling. The reset button that you clued us into and the tip about an ice blockage were the keys for me.

Thank you! All I needed was that reset button and couldn’t find anything telling me the location! Everything focuses on the top icemaker! Appreciate your knowledge!

I don't have this model samsung but I do want to complement you on the quality of your how to fix video. It contains everything you need and nothing you don't. You scored an "A". It's clear, concise, well filmed, detailed, easy to follow and no doubt saved a bunch of people some money. Thank you for no "intro", "outro", plea for subscription, like, follow, share... and talk about all your other appliance and your pet dog. Refreshing. Have a great day Tom. :-)

OMG This dude is my hero. the reset button just saved me 100$!! U THE MAN!

Great video, wasn't sure it would be quite as simple as Tom said it would be, but from the time I started removing the frozen food, taking out the old one and cleaning the buckets and installing the new ice maker and reloading the buckets and food only took me 50 minutes. Thanks so much for this great video, it really is as easy as he shows.

That reset button at the bottom of the tray was the winning moment for me! Thanks.

Mr. Tom Seum...thank you so much for this post. You saved me a call to retailer which would likely be frustrating. All I needed was to press the recycle. Thanks!

Excellent and very well explained video. What worked for me was the reset button I literally had my first batch of ice in like 40 minutes. I’m glad I didn’t have to replace it. Thank you sir!

Thanks Tom! Much appreciated! So far I've had to replace about 6 broken door shelves over time. The temp sensor in the back of the fridge crapped out and needed to be replaced. Took a while to trouble shoot that one. Now its the icemaker. This fridge is only about three years old. Thanks to youtube, I've been able to fix it myself. I have a samsung washer/dryer and its the same story. I will be avoiding samsung in the future.

you made so easy. No one has even come close to show this. Thank you

Thanks so much Tom. Your directions were spot on. The ice man cometh! :-)

Extremely detailed explanation Tom! Thank you so much.

Took me longer to take the food out then to fix it. You made it so easy. Fixed a loose wire (my own fault for playing with it) without having to call a tech.

Great video. thank you for taking the time to explain it clearly and in easy to follow steps. Best video on this on the web.

Could not be more detailed. Great tutorial! Thank you for sharing...

Thank you very much for taking time to help us out! Very informative👍

Tom, this video was excellent. The actual installation took me about 10 minutes, 15 minutes to remove the food out of the bins and 10 minutes putting it back. I checked the ice bin this morning and it had a good amount of ice. Thanks again

Thanks so much I thought my ice maker was broken because my bin was full... And I didn't know where the rest button was..your awesome!!

Thanks, Tom, this was a great video and helped me in replacing my ice maker.

Thanks Tom. I had no idea about that button underneath. I was able to find it after watching video and presto my ice maker is 100% again. WD. 4:15

Really appreciate you taking the time to shoot this video - very helpful...

I appreciate this video more than I can say, especially since I am reluctant to have repair techs come into the house right now due to COVID. Many, many thanks!

Thank you Sir !! I bought the replacement on line and it took twice as long to remove the frozen goods as it did to replace the Icemaker

Omg... Thank you . Very well explained... I got to where you turned it back on, just to realize that our ice maker was off the whole time....🤦🏾‍♀️

Thanks Tom for the great detailed procedure, it was hard finding something for this specific model. A word to others with this problem, as I had the same problem as well. I could hear the mechanism working and when I pushed the test switch, everything seemed good so I suspected the inlet valve. I knew from other videos that, conveniently enough, the water tubing is exposed on the back of the refrigerator. I found the tubing connector going from the inlet valve down to the ice maker. I had seen from other videos that to get the tubing out of the connector, you remove the red cover cap and then push on the grey flange around the tubing while pulling on the tubing. I did this and first I tested the valve by having my wife hold a bowl under the connector while I pushed the test button on the ice maker and sure enough the water came out at the end of the cycle. I had read that the tube may freeze over in the ice maker and others had used a turkey baster to put warm water through the tube and defrost it. I didn't have a turkey baster so I just blew through it. It did seemed to be blocked at first but cleared. That must have been the problem though because this morning it's working again. You might want to try this before replacing the ice maker. UPDATE 12/20- If you have this problem, it's likely that the heater element that keeps the fill tube from freezing is bad or weak. Replacing the whole assembly is easier. Here is a link to the part I bought www.genuinereplacementparts.com/samsung-rf260beaesr-ice-maker-fill-tube-genuine-oem?gclid=CjwKCAiA_eb-BRB2EiwAGBnXXgtPaU1pq57Zgg1wIzCHlpADyMLJEizkQlhnWPgKGg9Gke9g2gwY1RoCJ54QAvD_BwE. The good thing is I live in Florida and ground shipping got here early the next day. Here is a link to the video that showed how to do it ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-_3FF8AOQyZs.html. Here are my comments on that video: I have a slightly different model and I was able to do it without completely removing the drawer but that would have made it easier, especially getting the screws back in when reassembling the ice maker. I also bought the entire assembly with the heater already attached, I think it's worth the extra money to not have to spend all of the time changing out the heater. Mine didn't have screws in the back to hold the filler assembly in, I guess they changed the design a little. I also had to pull very hard to get the old one out as the end of it had started to unwrap and had trouble coming through the hole. I hope all of this helps someone!

Great video! I used your instructions to remove the Ice maker and bin which allows much more room in freezer.

Thanks for this video. Every other video on here only explained how to replace the upper ice maker. Very helpful

Thank you, especially for explaining the problem you were having and how the ice maker works. Samsung's repair company wanted $150 just to diagnose it. Ordered the part and buying you a cup 'o joe. 🙂

Hey thanks man for the video. I didn't have to replace my freezer unit ice maker, rather I think it was just stuck cuz I had it off for a while. The folks in the house wanted to save a few extra kilowatts of energy. But now, after learning where the reset button was, I was able to press it couple of chunks of ice came out and I heard the water line go off. Oh yeah so when I have the new ice come out, I will make a nice smoothie and say a toast to you.

Thank you so much . Your instructions were spot on and invaluable. .. thank you

This video was spot on! Saved me a service call which was 6 weeks out. Total repair under $100. Thanks.

Great Video! Thanks so much for sharing your know-how. It was challenging to find anything on You Tube for this model. You did a wonderful job of explaining all the little pitfalls and the very clear up close shots were a huge help. I appreciated the link to the right replacement model as well. This video saved me a bunch of time and money and no doubt prevented me from making mistakes during the process. Really appreciate it. :)

Thank you very much Sir this was a great video. You remind me of my father.

Thank you very much, worked well for me. What I did was pop the side pins like you said, pulled the drawer out , but didnt remove from the slides completely. It gave me enough room to get at the screws holding the ice maker. Unscrewing by feel, but alot better than trying to install the freezer door. Thanks again.

Tom - you are THE MAN!! Thank you so much :)) I will be doing my replacement soon, Slightly different part for my unit. Cup of coffee coming you way soon if this turns out to be as easy as you're showing on the video.

Thank you so much for making such a great and detailed video for no reason other than to help people with the same problem!

Thank you, sir! My ice maker stopped working and from visual inspection, I saw that a cube of ice had wedged itself in the mechanism preventing release. In order to remedy the situation, I had to get to the maker. With your video, I easily removed both drawers. But, I still could not release the bottom drawer itself. Nonetheless, I had enough access to the device to melt the ice in the unit and free the device from blockage. Thanks for indicating the test button! It is now working and the freezer compartment is now clean and devoid of those cubes that had fallen all over the place. You saved me $$ for a repairman to do the same! I must say that this frig/freezer is the biggest piece of junk. It makes noises like a shotgun, is clumsy in every respect. My Samsung dishwasher lasted 4 years and was equally horrible. From here on in, it will be Frigidaire for me! Thanks you, again for taking the time to make this video. Much appreciated!

Thank you Mr. Seim for your easy to follow video. Owning a Samsung French Door refrigerator our chest freezer ice maker recently broke. Luckily I came across your video and the simplicity of replacement gave me the confidence I needed to order and successfully replace the unit. With unloading and unloading the freezer and replacing the unit it took me approximately 30 minutes from start to finish. The unit has been up and running for 24 hours now and producing ice. Thank you again for producing and posting this video (and a big shout out to the person behind the camera too).

Amazing! Thanks so much - I have so much ice now!

Thank you very much Tom!! Worked perfectly!!!

Just hit the reset... hopefully it works. Thanks for the video and details. Awesome

Took me about 30 minutes but you video was very helpful.

Thanks. Bought you a cup of coffee lol. The problem I always run into fixing stuff like this is breaking something else along the way. Fixed and nothing broken.

Good job just what I was looking for THANKS!

Great video sir. Top notch explanation

We'd have been lost without this video. Thank you so much!!!!

Great video, it saved me from buying a new refrigerator, thank you.

Tom you did a great job! I fixed mine based on your video. However, I ordered a new one just in case. Thank you!

This has been the best how-to video and helped tremendously, saving me a service call of close to $200!! Thank you so much! 😊

This vid has helped me twice. Thank you!

I bought all matching samsung for my wife. Fridge, stove, over range microwave. I will NEVER buy anything samsung again. Microwave didn't last the 1st day. 2nd microwave the lights burnt out in 30 days. Oven convection fan squealed 1 month before warranty was up, as well as the fridge ice maker at the same time. Now the freezer ice maker. You couldn't give me a samsung!

Just waiting for my replacement to come in. I was planning on hiring a tech, buy you Sir gave me confidence to try to put on myself.

Excellent video. I replaced this morning. Thank you sir.

Great instructional video. Our Samsung's upper ice maker unit freezes sometimes requiring a blow-dryer to quick defrost. The bottom unit just stopped working. Thank you for this sir!

Thank you SO MUCH! If I would've known that is all the ice produced in a 24 hour time, I would've purchased another fridge.

Tom, I have four Samsung icemakers in French Door models. (I have an in-law apartment connected to my home with one of the fridges.) I am a 'regular' mom/Realtor/grandmother, 63 year old woman. I was prepared to replace the ice makers in my 'fridge hallway' where instead of an all-fridge and all-freezer set, I opted to buy two French door Samsung's with ice makers in the bottom drawer, for an extra 44 cf of space for half the price as my original plan and more space. The power blinks in our county often lately and the icemakers in these models quit producing ice (even though I have a whole house surge protector) . Looking for repair ideas, All I had to do was to find that 'reset' button. To help someone find it, just get on your knees and extend the drawer enough that you can feel the front of the icemaker. You do not have to remove the bin, drawer, or anything to "find" this reset "button". The "button" is SO SUBTLE, you may not 'feel' a button, per se. Just take your pointer finger and under the front edge area about 1/4" from the edge, toward the middle of the ice maker or left of the middle, slightly lift up your finger and there is a very, very small flat area that will move upwards. My initial thought was, that's not a button. But like other "reset buttons" on appliances, I held it for 3-5 seconds and I heard the machine make a noise to start. I had put a shallow bowl in both units and pressed and depressed it over a few hours to see if it was on or off. One dumped water, the other ice. I figured I turned them back on during different cycles. When I felt they were both on, I checked the bins this morning and they have been making ice all night with a respectable amount of ice. By this evening, I will be 3/4 full on the bins, I am sure. THANK YOU, TOM!!! Thank you. You save me a lot of money. I would have authorized a repairman to replace the icemakers. I'm sure you save me hundreds of dollars, time, and a whole lotta' mess.

Thank you so much. Very helpful video🙌🏼

Thank you! I had this fridge in a house we bought and they didn’t have the ice set up. We installed the water line but The manual doesn’t have the reset button so I was searching for how to check it was working. It ran through a cycle and my ice maker has water in it. Thanks!!

Thank you!!!!! Had some frozen water in our water supply nozzle and this video saved me!

Great instructions very thorough Thanks

Thank you for a video my husband could follow. Our water line has cracked twice and flooded our kitchen. We are now removing it for good and going back to trays.

Great video. I figured out that my water line freezes from time to time which prevents it from making ice. I used a blow dryer to melt the ice ins the line and left the freezer open for a bit. I pressed the button on the motor to cycle it. It was making Ice again in an hour or so.

Done very well.....thank you !!

Great video explanation.Thanks

Thank you so much for the help, bless you 🙏

Well done, sir! Thanks...

Great video answered all my questions thanks.

Thanks Tom - GREAT video. Our problem ended up being a frozen inlet tube. No water was going to the ice cube tray. We ended up using a hairdryer to thaw it and lo and behold water starting coming out again. Thanks to Larenz's comment from 7 months ago we were able to fix it.

Very helpful. Thank you.

Thank you for this video! I recently bought a house and the fridge didn't have the ice maker component. I just ordered the part, so hopefully the installation goes smoothly later this week when the part arrives!

At 4:04 make my day. Thank you!

Thank you helped out 100%

Hi Tom, great video! I have the exact same model and its spotty to make ice at times. I'm hoping hitting the reset will get it going again. If not well then, I have your great tutorial as how to repair it.

Thank you so much, sir.

I have one 6 months old and it never stops making ice. The arm stays up all the time. Shouldn't the arm drop down and then when the ice in the bin pushes the arm up it shuts down the ice maker? Regardless I have a new one ordered. Your video was perfect. I wish I had seen it before I read the owners book because you explain better how to remove the door. Thanks so much for taking the time to post this video 4 years later it is the gift that keeps on giving :D

Excellent information! This is exactly what I needed to see. Thank you!!

Thank you so much !

Excellent!…Better than the Pro Advice

Well done Sir

Thank you very helpful

Ordering parts now. will give it a go and update.

Saved me from service call! Thank you!!!

Thanks! Your video was better than most I found when googled. Especially since I used the exact model but still got hits for various other models. The only thing I'd suggest is a little more about the "operation" of the ice maker. I say that because I didn't have mine installed, the spot wasn't ready so they just delivered to the kitchen area. The thing didn't make ice overnight although I know it was hooked up right, water on. The manual doesn't give much info. The "on" position turns the light off. Instinctively one would think the light on means it's on but not. Also, I was thinking the arm on the side of the "maker" would go down to sense the ice level. But didn't force it, started googling. I saw you hit the ice off/on button and the light went out so deduced light off meant "on". Then I hit the test button and it cycled. Was just more guesswork and that manual wasn't much help surprisingly.

Thank God for old guys that know what they're doing .

Your video saved me so much time and anxiety. My sincerest thanks for taking the trouble to make this video.

GREAT vid. I will add, after installing the new one, i hit reset 10 seconds and nothing. Got on chat support with samsung and the chatbot said unplug fridge for 2 mins, then plug in and try reset button again and should cycle and chime. IT DID !! VERY important to unplug fridge 2 mins and plug back in before trying to reset. Maybe not with yours, but was with mine. Again, THANK YOU! i spent min $ on amazon and had this back in service in two days! ANd i got man points with the wife and got laid, LOL.

Excellent video! Thank you Sir!

Thank you. 🙏

Awesome job

Thanks

Thanks!!!!

Thanks for this! Saw your video to reinforce what I had already done. Now just waiting for ice maker to start working. Did I miss the link for the ice maker?

Thank you for the video. We just moved into a new house and they have this Samsung. We already replaced the stove, microwave and dishwasher..I do not want to buy a fridge as well. I am going to try this because mine is doing everything fine when I hit reset but it won't dump after freezing

I love your "how to" videos. They have proved very helpful in my attempts at troubleshooting why my Samsung ice maker stopped making ice: 1. Pushed the test button, and it cycles completely so I know all the components are doing what they are supposed to be doing. 2. Pulled the supply line and water was flowing. 3. Disconnected the supply line at the entrance to the ice maker, and no water. 4. Replaced the filter and it started flowing again. 5. Got ice for about two or three cycles and then it stopped again. 6. Pulled the ice maker and found a plug of ice in the water outlet. 7. After the plug melted water is flowing to the ice maker and is making ice again. Whew, it has taken me several hours over the course of two days to figure out what is wrong, but I think I finally got it and I saved myself several hundred in repair bills. Thanks!

Excellent video, do you have one that shows how to remove the existing ice maker? And will the fridge function properly without it? I don’t need the ice maker and it takes up valuable real estate in my freezer.

Thank you for the attention to detail. I spent a good 45 min. looking for the test button! Ugh^#^*^%!

Hey Tom! I have completely removed my icemaker as I need the room more than ice. My question is do you know how to jump out the sensor so I don't get warnings every time there is a power blip? Thanks.