Fixing a Paper Jam | HP Deskjet 2540 All-in-One Printer | HP

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Learn how to fix a paper jam on your HP printer.
The steps shown also apply to these printers:
HP Deskjet 2540 All-in-One Printer
HP Deskjet 2542 All-in-One Printer
HP Deskjet Ink Advantage 2545 All-in-One Printer
HP Deskjet Ink Advantage 2546 All-in-One Printer
HP Deskjet Ink Advantage 2548 All-in-One Printer
For other helpful videos go to hp.com/supportvideos or / hpsupport . More support options for your printer are available at hp.com/support.
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This video was produced by HP.
Fixing a Paper Jam | HP Deskjet 2540 All-in-One Printer | HP

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25 ноя 2013

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Комментарии : 279

@lol-ku4pb 5 лет назад

This video saved my life I was crying

@HPSupport 5 лет назад

+queen 123 I am glad to know that the video has helped you fix the issue.

@Aameskipie 7 лет назад

Hi, my hp deskjet ink advantage 2545 has the paper rolled or wrapped in the bar that rolls the paper inside the printer. How do I get the paper off when not a portion is extended out to reach?

@omainewallace1262 6 лет назад

Absolutely spot on review. I had an issue with paper jam and after following the steps I found a tiny piece of plastic that was broken from the paper guide. Thanks a mil. now I can print important documents. Great Job guys @HP printer support

@HPSupport 6 лет назад

+Omaine Wallace I am glad to know that the video has helped you fix the issue.

@thomassankara2857 8 лет назад

Thank you for making this video. I have been trashing my HP printers becasue of same problems. Oh how I wished I watched this video before trashing my printers. Thanks. It worked for me.

@HPSupport 8 лет назад

I am very glad to hear it was helpful to you!

@summergirl60 8 лет назад

Thank you so, so much. I also had to use the clean out door and what did I find, a pen had fallen in there. Now the printer works fine. Your video saved me money!

@HPSupport 8 лет назад

+Clarice Taibi You're very welcome.

@the5thnote660 3 года назад

Thankyu so much for this video I found something spoon or a folk inside the printer and it was not working my father would surely schold me but you saved me

@HPSupport 3 года назад

+Technical A.A I am glad to know that the video has helped you fix the issue.

@janethill 9 лет назад

Awesome video. Thanks so much. The kids had a crayon in the cleanout door. I would have never located this area without your help!

@HPSupport 9 лет назад

JanetKel1981 You're welcome!

@deeksith7790 8 лет назад

+HP Printer Supports

@mkrzeminski89 8 лет назад

In my case it was a matter of cleaning the rollers :) The printer's been playing up lately and I was really getting frustrated but then I came across this video and it's as good as new. Thanks a lot!

@HPSupport 8 лет назад

+'marɛk kʃɛ'miɲski You're welcome! Glad to be of assistance.

@physix7611 9 лет назад

Hey thanks for helping out with this printer we got problems with it,And we did not know the bottom door was open when the paper jam!

@HPSupport 9 лет назад

Rage Gaming Glad you found it helpful!

@user-qq2lx7bj9f 9 лет назад

Same here Rage! found a paper clip in the bottom door that was causing the issue

@HPSupport 9 лет назад

Joseph Taylor That's great that it helped you find that pesky paper clip!

@physix7611 9 лет назад

***** lol

@cutiesoobin3761 3 года назад

THANK YOU SO MUCH FOR THIS VIDEO 😭😭😭This video literally saved my lifeeee. I automatically being anxiety when my printer got jammed. 😭😭

@HPSupport 3 года назад

+cutie soobin Glad to know that the video has helped you fix the issue.

@Rogerc5962 4 года назад

Thank you for the video I fixed my printer with the same model. Every time I used the paper was Jammed what did I cleaned the rollers now is working properly. Thank you very much I save money almost I buy a new one

@HPSupport 4 года назад

+!Rogelio cordero I am glad to know that the video has helped you fix the issue.

@jackiemyers2773 3 года назад

Thank goodness for this video. The instruction video for my 4100 was horrible. I was able to fix my jam with this video.

@HPSupport 3 года назад

+jackie myers Glad to know that the video has helped you fix the issue.

@amisejacques5439 8 лет назад

the clean out door worked for me thank you

@HPSupport 8 лет назад

+Amise Jacques That's great! And the clean out door quite often hides the debris that is causing the issue.

@iamoffbeatuk 6 лет назад

Amazing, was just getting ready to buy a new one and thought I'd search for this as a latch ditch attempt. Turns out there was a plastic clothes clip lodged in the cleanout door. Just saved me £30 - thanks :D

@HPSupport 6 лет назад

+Offbeat - Electro Swing Meets Hip Hop I am glad to know that the video has helped you fix the issue.

@chumllie9388 3 года назад

Thanks alot. It really helped me. I was about to go to the reparing shop and you saved my day. God bless you!

@HPSupport 3 года назад

+Good People. I am glad to know that the video has helped you fix the issue.

@maialbalushi2076 4 года назад

Thank you ! I followed your method and found a pen inside! Thanks again!

@HPSupport 4 года назад

+Mai N.B I am glad to know that the video has helped you fix the issue.

@bigvinn2008 9 лет назад

ty this video was very helpful I wish all manufacture made this kind of video for their stuff

@HPSupport 9 лет назад

bigvinn2008 You're welcome!

@realreview5106 7 лет назад

Thanks. Exactly the same issue as some objects (memory card reader) stuck inside. When removed that the printer worked fine.

@HPSupport 7 лет назад

+Dealer An Glad it helped!

@williamking5231 5 лет назад

Easy to follow instructions with great results!

@HPSupport 5 лет назад

+William King I am glad to know that the video was very useful to you.

@adindamaulina4986 8 лет назад

Thanks to your video, we found out that there was a screwdriver underneath our printer. Yep, a screwdriver.

@HPSupport 8 лет назад

+Adinda Maulina Yesterday I had a customer who had found a nail. I wonder how long it will take to put together a tool kit? 😄

@ecargr9941 7 лет назад

Thanks! I just had a pen stucked in my printer

@HPSupport 7 лет назад

Glad to hear it was something simple. It is often things like that, which had fallen into the printer for some reason. Thank you for the feedback!

@fortunatos4508 7 лет назад

Me too

@izzat3113 5 лет назад

Thank you. This video helps a lot. My wife already frustrated and nearly give up to continue her masters. Lol! No wonder the paper was jammed. There's thermometer found underneath the printer.

@HPSupport 5 лет назад

+Izzat Norkhalim I am glad to know that the video has helped you fix the issue.

@mcyphoto 6 лет назад

Had no idea about the door on the bottom and was getting so frustrated. Watched this video, was surprised to hear about that clean-out door, opened it and sure enough, a pen had fallen in the printer and was lodged in the bottom where it could not be seen from any other angle. Thank you! We were about ready to buy a new printer...

@HPSupport 6 лет назад

+Maureen Yoder Photography You’re welcome, I am so glad that the video was helpful.

@msjazzhorn 7 лет назад

Yes!!!! Thanks for uplaoding!!! I needed this. Printer worked right away after I cleaned it.

@HPSupport 7 лет назад

+Msjazzhorn That's great to hear. I'm glad it helped so much!

@seanposten 8 лет назад

the paper gets jammed while feeding and there are no obstructions. The paper seems to be getting caught on the little rubber flap near the exit tray, along the cartridge path. What is that thing?

@Okcbruh 8 лет назад

+Sean Posten Just started having the same issue with my printer. Haven't been able to find any solution or suggestion other than to contact HP support.

@FelixFrost 7 лет назад

really helped me.. Turned out I had some post-it notes (and I mean like a bunch of them) in my printer...they fell out and it prints like new baby!!

@HPSupport 7 лет назад

+Felix Frost Glad to hear it. Thank you for the feedback!

@nenalinda5806 7 лет назад

ur welcome thank you again

@CountryVixen9009 9 лет назад

This is awesome, I never would have found the problem if it hadn't been for this video. Thanks for the help!

@malissaboodram5062 6 лет назад

Thank you for this video.It helped me out alot.

@HPSupport 6 лет назад

+Malissa Boodram I am glad to know that the video was very useful to you.

@AzhelaBay 4 года назад

Thank you so much!

@HPSupport 4 года назад

+Azhela Bay I am glad to know that the video has helped you fix the issue.

@violette919 2 года назад

TYSMMMM IT WAS A PENCIL STUCK DOWN THERE SOMEHOW I DIDN'T KNOW HOW IT ENDED UP THERE BUT TYY 💕💕💕💕💕💕

@HPSupport 2 года назад

+Kenma's Apple Pie Glad to know that the video has helped you fix the issue.

@probablyyes8339 4 года назад

Thankkksssss a lot !!!!!!!!💗💗💗

@HPSupport 4 года назад

+Probably Yes I am glad to know that the video has helped you fix the issue.

@muki_x 6 лет назад

Thank you very much

@HPSupport 6 лет назад

+Memz User I am glad to know that the video was useful to you.

@saaaaaaaaasuke 9 лет назад

THANK YOU! the cleanout door was my solution :D

@HPSupport 9 лет назад

+saaaaaaaaasuke That's wonderful to hear, I'm glad things worked out!

@w.k7866 7 лет назад

Thank you

@ariesmammen6135 7 лет назад

Thanks so much for the thorough video. My printer is working perfectly now!

@HPSupport 7 лет назад

+Aries Euric That's great! Glad it was so helpful. :)

@anumali6114 Год назад

This video was so helpful I found something in my printer as it was sitting in the loft for a while I was worried first it stopped working put I found a wrapper inside the back

@HPSupport Год назад

Hi Anum, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@user-ze6ho8bb9i 3 года назад

Thankyou so much ❤️ For your help

@HPSupport 3 года назад

+Nishi I am glad to know that the video has helped you fix the issue.

@seetarampersad7101 2 года назад

This video helped me solve my jam.thank you .

@HPSupport 2 года назад

+Seeta Rampersad Glad to know that the video has helped you fix the issue!!

@senadhirathnayake8987 7 лет назад

thank you.this helped me a lot

@HPSupport 7 лет назад

+Senadhi Rathnayake You're welcome. I'm glad the video helped so much!

@TheAlamadis 4 года назад

Thanks you so much for the instruction. I fix my printer 👍

@HPSupport 4 года назад

+TheAlamadis I am glad to know that the video has helped you fix the issue.

@raventhebird3831 4 года назад

the paper is stuck inside the printer...... if i turn the printer on, the rollers keep rolling while the paper is stuck inside...i cant let my mom see this.......i dont know what to do....:(

@HPSupport 4 года назад

+Mazikeene Yvianne Please perform the steps mentioned under this document to fix this issue: bit.ly/2wEqUFB

@curiousindies9585 4 года назад

Is it out now

@nsayer2946 4 года назад

I have tried all the suggestions & looked for anything jammed in all the places the video says to look but I can't see anything & yet the orange attention light on the control panel still blinks when I try to print something. Has anyone any other suggestions please?

@HPSupport 4 года назад

+Neil Sayer thanks for reaching out! I understand that you are experiencing a blinking light issue on your printer. I'll do my best to assist you. The following document describe the most common combinations of blinking (flashing) lights displayed on the control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue: bit.ly/2K77K2k Let us know how it goes.

@iammisscandace 2 года назад

This video was helpful. I managed to fixed my paper jam. Thanks!!

@HPSupport 2 года назад

+Candace Cathey Glad to know that the video has helped you fix the issue!!

@saifshah7496 5 лет назад

thanks a lot sir .it helped me lot

@HPSupport 5 лет назад

+Safullah Shah I am glad to know that the video has helped you fix the issue.

@mragentus985 3 года назад

Love your products HP🥰 Quality 100% 🤗🤩😍😍🥰

@HPSupport 3 года назад

+Agentus XD Glad you like them so much!!

@netteskitchen4648 7 лет назад

problem solved thank you so much!

@HPSupport 7 лет назад

+STYROCRAFT IDEAS You're welcome. Glad to hear it resolved the problem!

@fortunatos4508 7 лет назад

When I opened the tray a pen was inside... Thank you. Almost went to Wal-Mart for a new one.

@alwaysfunky100 6 лет назад

showed me everywhere to check great job

@HPSupport 6 лет назад

+Travis Jones I am glad to know that the video has helped you fix the issue.

@chetnasrivastava9802 4 года назад

Very helpful video. Thank you.

@HPSupport 4 года назад

+chetna srivastava I am glad to know that the video has helped you fix the issue.

@yogitarakesh3892 4 года назад

Thanks for help i find in side stick

@HPSupport 4 года назад

+Yogita Rakesh I am glad to know that the video has helped you fix the issue.

@stuntztar8997 3 года назад

thanks

@HPSupport 3 года назад

+STUNT ZTAR Welcome!!

@yuvasree5889 2 года назад

Thank you so much

@HPSupport 2 года назад

Hi Yuva, thanks for contacting HP! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - HP Social Media Tech Support

@dipsmita_chattopadhyay 4 года назад

Thank u so much...it is very useful video... and I fix my printer

@HPSupport 4 года назад

+Dipsmita Chattopadhyay I am glad to know that the video has helped you fix the issue.

@nhuk26 7 лет назад

Fixed! Thanks!

@HPSupport 7 лет назад

+Naeema You're welcome!

@PrabhjotKaur-jp9pi 4 года назад

Thanks a lot

@HPSupport 4 года назад

+Prabhjot Kaur I am glad to know that the video has helped you fix the issue.

@sarahcrewmullen2639 8 лет назад

thankyou so much. 💙💙

@danjones4492 7 лет назад

Thank you so much. I didn't think to check under the printer !!!! I was worried the printer was broken.

@17marcilla 5 лет назад

Thank you so much, I was this close to buying a new printer. I didnt know that I had a pen stuck in there. No wonder why it jams every paper

@HPSupport 5 лет назад

+17marcilla I am glad to know that the video was very useful to you.

@remyar8035 4 года назад

Thankyou

@HPSupport 4 года назад

+remya sajith I am glad to know that the video has helped you fix the issue.

@ByAndres_YT473 3 года назад

Thank you so much 😊 🙏🏼🙏🏼🙏🏼🙏🏼 I repaired my own printer without having to call a technician. I feel so good 🙂

@ByAndres_YT473 3 года назад

I had chips inside, although they were very well hidden jajaja 😂😂😂

@HPSupport 3 года назад

+Diana Mirabela I am glad to know that the video has helped you fix the issue.

@sitinuraisyah6999 5 лет назад

Thank you sooo muchhhh

@HPSupport 5 лет назад

+sitinur aisyah I am glad to know that the video has helped you fix the issue.

@dpr8752 4 года назад

thx alot

@HPSupport 4 года назад

+TIGER GAMING I am glad to know that the video has helped you fix the issue.

@elemtetik 4 года назад

Thank you 😍

@HPSupport 4 года назад

+Elem Tetik I am glad to know that the video has helped you fix the issue.

@markjericpayumo7563 4 года назад

Thanks for help😊

@HPSupport 4 года назад

+Mark Jeric Payumo I am glad to know that the video has helped you fix the issue.

@rci1965 7 лет назад

Thank you so much for this helpful video!

@HPSupport 7 лет назад

+Rci965 You're Welcome!!!

@diniaulia3065 3 года назад

An erasar was stuck on my printer, so I open the lid underneth the printer, it helps me. Thanks

@HPSupport 3 года назад

+Dini Aulia I am glad to know that the video has helped you fix the issue.

@nenalinda1112 7 лет назад

thank you so much .. i got to fix my problem and now it works

@HPSupport 7 лет назад

Glad to hear it! Thank you for the feedback.

@Georgia2072 9 лет назад

thanks great video printer fixed happy days.

@HPSupport 9 лет назад

Georgia 2072 Thanks glad you liked it!

@ashleeen8872 7 лет назад

This helped so much!

@HPSupport 7 лет назад

+April Raindrop You're Welcome!

@Tcduncan23 5 лет назад

Thanks the under tray thing saved me, i didn't know about that and I was about to take a hammer to it

@HPSupport 5 лет назад

+Troy I am glad to know that the video has helped you fix the issue.

@unexpectedtheory9569 5 лет назад

The video didn’t help except the part of the paper compartment under the printer Thanks so much :) I had half a paper stuck in xD

@HPSupport 5 лет назад

+Unexpected Theory I am glad to know that the video has helped you fix the issue.

@s.pascall7654 9 лет назад

thank you this was so helpful! I had a nail file in my printer lol!

@HPSupport 9 лет назад

Shawnie Pascall Glad to be of help!

@abungkhumujam2447 4 года назад

Helpful

@HPSupport 4 года назад

+Matam comedy I am glad to know that the video was very useful to you.

@julievillegaspar4159 Год назад

Thnks to this video

@HPSupport Год назад

Hi Julieville, thanks for contacting! We are delighted to hear that the video was useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@jenniferasiedu3931 8 лет назад

thank you. this was really helpful

@HPSupport 8 лет назад

+jennifer asiedu I'm happy that it was helpful.

@f_f.137 8 лет назад

This Video helps a lot 👍 And is saved the live of my printer

@HPSupport 8 лет назад

+Fareea Farooq It's great that the video saved your printer's life!

@shubhampathania3656 7 лет назад

thank you it really helps me..

@HPSupport 7 лет назад

Glad to hear it!

@mohamedibrahim1991 9 лет назад

THANK U ALOT MY DARLING U SOLVED MY PROBLEM

@HPSupport 9 лет назад

+Mohamed Ibrahim Glad we could help!

@leesingha3119 8 лет назад

Thank you so much, it is really work!!!

@HPSupport 8 лет назад

+Lee Singha I'm glad to hear it helped.

@anchoredgaming4821 2 года назад

This video helps me

@HPSupport 2 года назад

Hi Anchored, thanks for contacting HP! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - HP Social Media Tech Support

@curiousindies9585 4 года назад

This video saved my life

@HPSupport 4 года назад

+Jayaditya Gupta I am glad to know that the video has helped you fix the issue.

@seanwheat6114 3 года назад

Thanks, it helped!!

@HPSupport 3 года назад

+Sean Wheat I am glad to know that the video has helped you fix the issue.

@abdullahtawfeeqi6711 8 лет назад

it worked thank you

@HPSupport 8 лет назад

I am happy to hear it, and thank you for the feedback!

@naseemhamid7945 9 лет назад

thanks alot it was veryyyyy much helpful for me thanks alottt

@alexvlad7569 7 лет назад

I actually had some debris inside and, for "some" I mean a pair of scissors... have no idea how it happened o.O, thank you a lot for the troubleshoot video :)

@norshafiqah1308 4 года назад

Thanks alot!!!! >3

@HPSupport 4 года назад

+Nur Syafiqah I am glad to know that the video has helped you fix the issue.

@mary-roseabella1440 9 лет назад

The printer has a black little square rubber (part of the printer) that sticks up when it starts to print. That rubber stops the paper from moving and then the printing stops.

@solagesture.9982 7 лет назад

thanks for sharing!

@HPSupport 7 лет назад

+S. Gesture. You're Welcome.

@HPSupport 7 лет назад

+S. Gesture You're Welcome!!!

@dragonstarsecurity 9 лет назад

Why user manual not have mentioned how to remove jammed paper?

@HPSupport 9 лет назад

dragonstarsecurity The steps to remove a paper jam can be found starting on page 62 of the Deskjet 2540 User Guide. To find the User Guide please search for C03847745 on HP's home page or using Google Search. The title is "HP Deskjet 2540 All-in-One Series User Guide".

@abhaydilip1549 7 лет назад

it helped 😃

@HPSupport 7 лет назад

+Abhay Dilip Glad to hear the video was helpful :)

@j5santos 6 лет назад

helped me a lot thank you...I thought my printer finally died.... not today thanks to you...

@HPSupport 6 лет назад

+Jill S I am glad to know that the video was very useful to you.

@lisaerrington7871 5 лет назад

Ah thank you, with over 100 pages to print things got pretty intense there lol

@HPSupport 5 лет назад

+lisa errington I am glad to know that the video was useful to you.

@jamescoburn5827 8 лет назад

Mine feeds regular paper just fine. It's label sheets it's having trouble with - it starts then they bend about an inch in and stop. Note - these labels USED to feed fine.

@HPSupport 8 лет назад

Have you modified the settings on the printer or in the software for the types of labels you are using? Also defenitely follow the paper jam process to see if there is anything in the path. You could also treat it as a paper pick up issue. Because of the different backing material for a sheet of labels, the rollers may need to be cleaned. Please verify the model# of the printer.

@i9abah 8 лет назад

Omg thank u it's helpful thnks thanks thanks thanks until i die♥️♥️

@HPSupport 8 лет назад

+Sabah Salem Thank you very much. I am happy to hear it helped you.

@ghaniakittyy9278 5 лет назад

This isnt helping me i see no jammed paper inside plz help me my print puts keep coming crooked

@HPSupport 5 лет назад

+manga macha Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The steps in following document apply to both real and false paper jams: bit.ly/2EJlezR

@someshshahi 8 лет назад

Hey So I found a pencil in the back cleaner area of my printer and after removing it the paper jam issue got fixed! Thanks a lot. But when I printed the test paper, it did not print anything. Also when I printed a worksheet of mine, it printed the horizontal lines and the colored footnote but it did not print the questions of the worksheet. Could you please help me with this!

@HPSupport 7 лет назад

Try going through this document, if you haven't already: HP Deskjet 1510, 2540 Printers - Color or Black Ink Not Printing - ( ow.ly/HdV7303M74P ).

@shawaltulnajwa7837 8 лет назад

Thank you! It helps me 😂

@HPSupport 8 лет назад

+Shawaltul Najwa That's great. Happy to help!

@banzaidrums 7 лет назад

Thank you!!! There was a pen!))))

@HPSupport 7 лет назад

+Alexander Averianov Glad to hear you were able to fix the issue.

@ProudQLD 7 лет назад

I have a slightly different issue. Below the cartridge carriage, a small rubber flap is out and that jams the paper. I have no clue what it is but its come out from the white row of panels just below the cartridge carriage. I use the same printer. Any idea?

@HPSupport 7 лет назад

+Jerry ACR-X I understand a small rubber flap is out and that jams the paper.follow this troubleshooting steps: hp.care/2uCRMVU If the issue persists please contact HP Phone Support: www.hp.com/contacthp/